Job Vacancies at United Bank for Africa Plc (UBA) – 8 Positions in Nigeria

Location: Nigeria

Job Objective

• To establish and maintain positive customer relationships towards the growth revenue for the bank.

Roles & Responsibilities

• Approach customers with the aim of winning new business
• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
• Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
• Follow up customers with dormant accounts, convince to resume dealings with the bank.
• Implement marketing strategies / programs laid out by the bank to boost profit.
• Listen to customer requirements and present appropriately to make a sale.
• Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
• Prepare documentation on the creation of risk assets to increase business office profitability
• Sell / Cross-sell and Upsell the banks products.
• Market the brand.
• Perform other related duties as assigned by the Business Manager.

Candidate's Profile

• We are looking to hire talented and experienced individuals with 2 - 7 years Relationship Management experience in a commercial bank for our branches in all 36 states in Nigeria.

Knowledge Required:

• Good Knowledge of the products and services of the bank.
• Basic knowledge of Finance, Accounting and Economics.
• Business development and acquisition.
• Banking Operations, Policies, and Procedures.
• Excellent knowledge.

Skills Required:

• Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
• Excellent Communication skills - oral and written.
• Must be Strong, Tenacious and Persuasive.
• Strong Selling / Marketing skills.
• Must be self-driven, and have a passion for Marketing.
• Good Relationship management skills.
• Confident and possess excellent Networking skills.

Application Closing Date
22nd November, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria

Job Objective

• To coordinate the activities of retail teams through effective relationship management to meet / surpass financial targets to drive the profit growth of the branch.

Roles and Responsibilities

• Ensure significant increase in market share within own region.
• Drive performance of the unit – liability generation and quality risk asset creation.
• Risk asset appraisal, disbursement and monitoring.
• Ensure effective relationship building and management with new and existing customers.
• Optimally exploit new and existing opportunities in the market.
• Drive the reactivation of all inactive / dormant accounts in the branch.
• Plan and implement marketing strategies to boost profit
• Supervise and coordinate the activities of account officers.
• Perform other related duties as assigned by the Business Manager.

Candidate's Profile

• We are looking to hire individuals to drive Consumer loans as Profit Centre Managers in all our branches across the country.
• The ideal candidate must currently work in a commercial bank as marketers for consumer loans with 2-5 years’ experience in Relationship Management.

Skills Required:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Excellent Communications skills (written and oral)
• Marketing and Selling skills
• Leadership and negotiation skills
• Good Relationship management skills
• Confident and must possess excellent networking skills.

Knowledge Required:

• Basic knowledge of Accounting, Finance and Economics.
• Banking operations, policies and procedures.
• Good knowledge of the Bank’s products and services.
• Business development and acquisition
• Marketing, Selling and Cros.

Application Closing Date
22nd November, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria

Job Objective

• To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.

Roles & Responsibilities

• Ensure significant increase in market share within own region.
• Drive performance of the unit – liability generation and quality risk asset creation.
• Risk asset appraisal, disbursement and monitoring.
• Ensure effective relationship building and management with new and existing customers.
• Optimally exploit new and existing opportunities in the market.
• Drive the reactivation of all inactive/dormant accounts in the branch.
• Plan and implement marketing strategies to boost profit
• Supervise and coordinate the activities of account officers.
• Perform other related duties as assigned by the Business Manager.

Candidate's Profile

• We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Relationship Officers for our branches in all 36 states in Nigeria.
• The ideal candidates must currently work in a commercial bank as marketers with 2 years’ cognate experience.

Skills Required:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Excellent Communications skills (written and oral)
• Marketing and Selling skills
• Leadership and negotiation skills
• Good Relationship management skills.
• Confident and must possess excellent networking skills.

Knowledge Required:

• Basic knowledge of Accounting, Finance and Economics.
• Banking operations, policies and procedures.
• Good knowledge of the Bank’s products and services.
• Business development and acquisition
• Marketing, Selling and Cros.

Application Closing Date
22nd November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria

Job Objective

• To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.

Roles & Responsibilities

• Ensure significant increase in market share within own region.
• Drive performance of the unit – liability generation and quality risk asset creation.
• Risk asset appraisal, disbursement and monitoring.
• Ensure effective relationship building and management with new and existing customers.
• Optimally exploit new and existing opportunities in the market.
• Drive the reactivation of all inactive/dormant accounts in the branch.
• Plan and implement marketing strategies to boost profit
• Supervise and coordinate the activities of account officers.
• Perform other related duties as assigned by the Business Manager.

Candidate's Profile

• We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Profit Centre Managers for all our branches across the country.
• The ideal candidates must currently work in a commercial bank as marketers for personal banking with 5 years’ experience.

Knowledge Required:

• Basic knowledge of Accounting, Finance and Economics.
• Banking operations, policies and procedures.
• Good knowledge of the Bank’s products and services.
• Business development and acquisition
• Marketing, Selling and Cros

Skills Required:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Excellent Communications skills (written and oral)
• Marketing and Selling skills
• Leadership and negotiation skills
• Good Relationship management skills
• Confident and must possess excellent networking skills.

Application Closing Date
22nd November, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos / Ebonyi

Job Objective

• Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

• Ensure effective and timely service delivery to customers at all customer service units.
• Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
• Maintain a customer friendly disposition at all times.
• Ensure prompt TAT in line with service level agreement.
• Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
• Acknowledge of MICR cheques issued on the system.
• Supervise the activities of all tellers.
• Prompt and accurate consummation of all transactions within the bank’s approved turnaround time
• Administration of Cash and Vault.
• Ensure availability and workability of working tools for tellers
• Authorize all cash transactions above tellers’ limits
• Review teller’s payout limit, taking into cognizance the teller’s error rates
• Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash
• Ensure transaction vouchers are called over after the close of business daily
• Maintain up-to-date cash tellers’ proofs and vault registers.
• Ensure the branch maintains cash holdings within the approved COP limit.
• Ensure zero fraud tolerance / error rates.

Candidate's Profile

• We are looking to hire talented and experienced individuals with 3 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
• The ideal candidates must currently work in a commercial bank with minimum of 3 years’ experience in Teller functions in the banking industry.

Skills Required:

• Good interpersonal skills.
• Excellent communication skills, both written and verbal.
• Excellent Numerical skills.
• Customer friendly disposition.
• Supervisory skills.
• Problem solving skills.
• Attention to details.
• Fast and error free processing.

Knowledge Required:

• Good knowledge and understanding of Teller Operations.
• Basic Accounting knowledge.
• Customer Relationship Management.
• Cashier activities.

Application Closing Date
22nd November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos / Ebonyi

Job Objective

• Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.

Roles and Responsibilities

• Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
• Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
• Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
• Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
• Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
• Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
• Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
• Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
• Conduct / ensure branch training/meeting sessions in line with policy.

Candidate's Profile

• We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state. The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation.

Skills Required:

• General Managerial / Administration.
• Team building / Conflict Management.
• Organization / Coordination skills.
• Good Communication Skills (oral and written).
• Good Interpersonal Skills.
• Strong Personality / Firm & Assertive.
• Capacity to manage and absorb pressure.
• Entrepreneurship / Taking Ownership.
• Supervisory skills.

Knowledge Required:

• Good Knowledge and understanding of banking operations.
• Good Products Knowledge.
• Good understanding of Customer Services.

Application Closing Date
22nd November, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Locations: Lagos and Ebonyi

Job Objective

• Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

• Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient TAT in line with service level agreements.
• Drive timely and error-free processing culture among team members.
• Ensure timely balancing and execution of end-of-day procedures.
• Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
• Ensure effective utilization of physical assets at the Customer Service Support Unit.
• Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
• Ensure timely reconciliation and proof of accounts
• Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
• Serve as an effective backup for the BOM.
• Perform other related duties as assigned by the BOM.

Candidate's Profile

• We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
• The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation.

Knowledge Required:

• Good knowledge and understanding of banking operations.
• Good understanding of basic accounting.
• Conflict management.

Skills Required:

• Good knowledge and understanding of Banking operations.
• Excellent customer service capabilities.
• High level of integrity /Sense of Responsibility.
• Basic Accounting knowledge.
• Analytical skills/Problem-solving.
• Attention to details.
• Good Interpersonal skills.
• Fast and error free processing.
• Supervisory skills.

Application Closing Date
22nd November, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria

Job Summary

• Full P&L accountability for all the Consumer products and segments (Mass Market, Affluent and Youth & Children segments)
• Chief budget owner: oversees preparation of product budget and business plans including target sales, volume, marketing strategy, consumer segmentation, product positioning, objectives and lifecycle recommendations to achieve overall business goals.
• Coordinates the development and deployment of value propositions, product offerings, target segment strategy, and business plan for customer acquisition, engagement and retention in Nigeria and ROA.

Roles & Responsibilities
Business & Strategy Development:

• To ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Deliver on the business targets for the segments (Customer acquisition of products/channels; CASA deposit growth target)
• Drive the entire customer journey for value realization in the target segment (Segment Prospecting Customer Service; Reducing Segment Churn)
• Implements Bank-wide go-to-market strategy for new initiatives, working with all relevant departments / stakeholders to drive execution.

Product Portfolio Management:

• Drive sustainable growth and acquisition of new customers for all segments   through development and maintenance of quality products, propositions and solutions pertinent to its business
• Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for all segments business.
• Drive customer-led propositions for all segments business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
• Manage an effective customer's loyalty program for networking and deepening the all segment market penetration.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

Segment and Product Ownership:

• Coordinates the development and deployment of value propositions, product offerings, target segment strategy and business plan for the all Segments.
• Has oversight and ownership on end-to-end processes to ensure execution of on boarding for customers and fulfilment of products through engagement with relevant stakeholders involved in executing the standard process to ensure delivery of a seamless customer value proposition.
• Responsible for Portfolio health on relevant products -track portfolio performance (through lead indicators) and taking necessary actions to ensure product integrity is maintained.
• Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.
• Accountable for all relevant segment/product metrics as applicable within the Bank's policy where applicable (e.g. risk limits, delinquency, compliance requirements. etc.)
• Monitors sales impact & profitability of marketing expenditures both on BAU and special campaigns.
• Optimize fees and charges to create value for clients in line with Treat client’s fairly principles

Market Research Support Function:

• Conduct ongoing market research on the segment to develop insights required to drive UBA 's propositions for the segment
• Generate regular competitor benchmarking of segment activities and strategies.
• Maintains a detailed and current understanding of the industry; (current market structures; regulatory requirements and issues; etc.) to ensure opportunities are realized and risks mitigated.
• Ensure adequate support programs (like trainings. lead generation, etc.) to enhance product knowledge to the Sales team, branch staff.
• Ensure robust communication on pertinent segment/product performance, market/regulator changes and relevant customer insights.
• Identify and engage low/non-performing locations/countries periodically.
• Ensure all issues raised from the business offices are adequately treated and/or escalated to appropriate units where necessary.

Candidate's Profile

• Our ideal candidate must currently work within the banking industry, with good knowledge of product development.
• Having a sales background and experience in branch management will be an added advantage.
• The ideal person must also be a people’s person and can establish and sustain a good working relationship with stakeholders.

Skills Required:

• Good knowledge of Bank’s Operations Policies
• Excellent communication & interpersonal skills coupled with the ability to deal professionally, confidently and effectively with staff at all levels, internally and externally
• Good knowledge of product and Int’l banking operations
• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Sales and Marketing skills to effectively sell Bank products and expand market share

Knowledge Required:

• Knowledge of business industry trends and practices.
• Knowledge in expatriate banking models and outreach promotional strategies.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guides.

Application Closing Date
17th November, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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