Job Vacancies at United Bank for Africa Plc (UBA) – 8 Positions in Nigeria
United Bank for Africa Plc (UBA) is recruiting to fill the following positions:
1.) Relationship Officer (Commercial)
2.) Profit Center Manager (Consumer Loans)
3.) Relationship Officer (SME)
4.) Profit Center Manager (Personal Banking / SME)
5.) Cash Officer
6.) Customer Service Manager
7.) Head of Processing
8.) Head of Product Banking (Product Development & Marketing)
United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
See job details and how to apply below.
1.) Relationship Officer (Commercial)
Location: Nigeria
Job Objective
- To establish and maintain positive customer relationships towards the growth revenue for the bank.
Roles & Responsibilities
- Approach customers with the aim of winning new business
- Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
- Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
- Follow up customers with dormant accounts, convince to resume dealings with the bank.
- Implement marketing strategies / programs laid out by the bank to boost profit.
- Listen to customer requirements and present appropriately to make a sale.
- Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
- Prepare documentation on the creation of risk assets to increase business office profitability
- Sell / Cross-sell and Upsell the banks products.
- Market the brand.
- Perform other related duties as assigned by the Business Manager.
Candidate's Profile
- We are looking to hire talented and experienced individuals with 2 - 7 years Relationship Management experience in a commercial bank for our branches in all 36 states in Nigeria.
Knowledge Required:
- Good Knowledge of the products and services of the bank.
- Basic knowledge of Finance, Accounting and Economics.
- Business development and acquisition.
- Banking Operations, Policies, and Procedures.
- Excellent knowledge.
Skills Required:
- Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
- Excellent Communication skills - oral and written.
- Must be Strong, Tenacious and Persuasive.
- Strong Selling / Marketing skills.
- Must be self-driven, and have a passion for Marketing.
- Good Relationship management skills.
- Confident and possess excellent Networking skills.
Application Closing Date
22nd November, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
2.) Profit Center Manager (Consumer Loans)
Location: Nigeria
Job Objective
-
To coordinate the activities of retail teams through effective relationship management to meet / surpass financial targets to drive the profit growth of the branch.
Roles and Responsibilities
- Ensure significant increase in market share within own region.
- Drive performance of the unit – liability generation and quality risk asset creation.
- Risk asset appraisal, disbursement and monitoring.
- Ensure effective relationship building and management with new and existing customers.
- Optimally exploit new and existing opportunities in the market.
- Drive the reactivation of all inactive / dormant accounts in the branch.
- Plan and implement marketing strategies to boost profit
- Supervise and coordinate the activities of account officers.
- Perform other related duties as assigned by the Business Manager.
Candidate's Profile
- We are looking to hire individuals to drive Consumer loans as Profit Centre Managers in all our branches across the country.
- The ideal candidate must currently work in a commercial bank as marketers for consumer loans with 2-5 years’ experience in Relationship Management.
Skills Required:
- Ability to evaluate needs of customers and determine what products or services would best serve those needs
- Good interpersonal skills
- Excellent Communications skills (written and oral)
- Marketing and Selling skills
- Leadership and negotiation skills
- Good Relationship management skills
- Confident and must possess excellent networking skills.
Knowledge Required:
- Basic knowledge of Accounting, Finance and Economics.
- Banking operations, policies and procedures.
- Good knowledge of the Bank’s products and services.
- Business development and acquisition
- Marketing, Selling and Cros.
Application Closing Date
22nd November, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
3.) Relationship Officer (SME)
Location: Nigeria
Job Objective
- To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.
Roles & Responsibilities
- Ensure significant increase in market share within own region.
- Drive performance of the unit – liability generation and quality risk asset creation.
- Risk asset appraisal, disbursement and monitoring.
- Ensure effective relationship building and management with new and existing customers.
- Optimally exploit new and existing opportunities in the market.
- Drive the reactivation of all inactive/dormant accounts in the branch.
- Plan and implement marketing strategies to boost profit
- Supervise and coordinate the activities of account officers.
- Perform other related duties as assigned by the Business Manager.
Candidate's Profile
- We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Relationship Officers for our branches in all 36 states in Nigeria.
- The ideal candidates must currently work in a commercial bank as marketers with 2 years’ cognate experience.
Skills Required:
- Ability to evaluate needs of customers and determine what products or services would best serve those needs
- Good interpersonal skills
- Excellent Communications skills (written and oral)
- Marketing and Selling skills
- Leadership and negotiation skills
- Good Relationship management skills.
- Confident and must possess excellent networking skills.
Knowledge Required:
- Basic knowledge of Accounting, Finance and Economics.
- Banking operations, policies and procedures.
- Good knowledge of the Bank’s products and services.
- Business development and acquisition
- Marketing, Selling and Cros.
Application Closing Date
22nd November, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
4.) Profit Center Manager (Personal Banking / SME)
Location: Nigeria
Job Objective
- To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.
Roles & Responsibilities
- Ensure significant increase in market share within own region.
- Drive performance of the unit – liability generation and quality risk asset creation.
- Risk asset appraisal, disbursement and monitoring.
- Ensure effective relationship building and management with new and existing customers.
- Optimally exploit new and existing opportunities in the market.
- Drive the reactivation of all inactive/dormant accounts in the branch.
- Plan and implement marketing strategies to boost profit
- Supervise and coordinate the activities of account officers.
- Perform other related duties as assigned by the Business Manager.
Candidate's Profile
- We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Profit Centre Managers for all our branches across the country.
- The ideal candidates must currently work in a commercial bank as marketers for personal banking with 5 years’ experience.
Knowledge Required:
- Basic knowledge of Accounting, Finance and Economics.
- Banking operations, policies and procedures.
- Good knowledge of the Bank’s products and services.
- Business development and acquisition
- Marketing, Selling and Cros
Skills Required:
- Ability to evaluate needs of customers and determine what products or services would best serve those needs
- Good interpersonal skills
- Excellent Communications skills (written and oral)
- Marketing and Selling skills
- Leadership and negotiation skills
- Good Relationship management skills
- Confident and must possess excellent networking skills.
Application Closing Date
22nd November, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
5.) Cash Officer
Location: Lagos / Ebonyi
Job Objective
- Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.
Roles & Responsibilities
- Ensure effective and timely service delivery to customers at all customer service units.
- Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
- Maintain a customer friendly disposition at all times.
- Ensure prompt TAT in line with service level agreement.
- Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
- Acknowledge of MICR cheques issued on the system.
- Supervise the activities of all tellers.
- Prompt and accurate consummation of all transactions within the bank’s approved turnaround time
- Administration of Cash and Vault.
- Ensure availability and workability of working tools for tellers
- Authorize all cash transactions above tellers’ limits
- Review teller’s payout limit, taking into cognizance the teller’s error rates
- Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash
- Ensure transaction vouchers are called over after the close of business daily
- Maintain up-to-date cash tellers’ proofs and vault registers.
- Ensure the branch maintains cash holdings within the approved COP limit.
- Ensure zero fraud tolerance / error rates.
Candidate's Profile
- We are looking to hire talented and experienced individuals with 3 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
- The ideal candidates must currently work in a commercial bank with minimum of 3 years’ experience in Teller functions in the banking industry.
Skills Required:
- Good interpersonal skills.
- Excellent communication skills, both written and verbal.
- Excellent Numerical skills.
- Customer friendly disposition.
- Supervisory skills.
- Problem solving skills.
- Attention to details.
- Fast and error free processing.
Knowledge Required:
- Good knowledge and understanding of Teller Operations.
- Basic Accounting knowledge.
- Customer Relationship Management.
- Cashier activities.
Application Closing Date
22nd November, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
6.) Customer Service Manager
Location: Lagos / Ebonyi
Job Objective
- Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.
Roles and Responsibilities
- Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
- Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
- Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
- Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
- Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
- Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.
- Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
- Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
- Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
- Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
- Conduct / ensure branch training/meeting sessions in line with policy.
Candidate's Profile
- We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state. The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation.
Skills Required:
- General Managerial / Administration.
- Team building / Conflict Management.
- Organization / Coordination skills.
- Good Communication Skills (oral and written).
- Good Interpersonal Skills.
- Strong Personality / Firm & Assertive.
- Capacity to manage and absorb pressure.
- Entrepreneurship / Taking Ownership.
- Supervisory skills.
Knowledge Required:
- Good Knowledge and understanding of banking operations.
- Good Products Knowledge.
- Good understanding of Customer Services.
Application Closing Date
22nd November, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
7.) Head of Processing
Locations: Lagos and Ebonyi
Job Objective
- Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.
Roles & Responsibilities
- Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
- Ensure effective and timely service delivery to customers at all customer service unit.
- Ensure efficient TAT in line with service level agreements.
- Drive timely and error-free processing culture among team members.
- Ensure timely balancing and execution of end-of-day procedures.
- Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
- Ensure effective utilization of physical assets at the Customer Service Support Unit.
- Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
- Ensure timely reconciliation and proof of accounts
- Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
- Serve as an effective backup for the BOM.
- Perform other related duties as assigned by the BOM.
Candidate's Profile
- We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
- The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation.
Knowledge Required:
- Good knowledge and understanding of banking operations.
- Good understanding of basic accounting.
- Conflict management.
Skills Required:
- Good knowledge and understanding of Banking operations.
- Excellent customer service capabilities.
- High level of integrity /Sense of Responsibility.
- Basic Accounting knowledge.
- Analytical skills/Problem-solving.
- Attention to details.
- Good Interpersonal skills.
- Fast and error free processing.
- Supervisory skills.
Application Closing Date
22nd November, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
8.) Head of Product Banking (Product Development & Marketing)
Location: Nigeria
Job Summary
- Full P&L accountability for all the Consumer products and segments (Mass Market, Affluent and Youth & Children segments)
- Chief budget owner: oversees preparation of product budget and business plans including target sales, volume, marketing strategy, consumer segmentation, product positioning, objectives and lifecycle recommendations to achieve overall business goals.
- Coordinates the development and deployment of value propositions, product offerings, target segment strategy, and business plan for customer acquisition, engagement and retention in Nigeria and ROA.
Roles & Responsibilities
Business & Strategy Development:
- To ensure achievement of profitability targets through revenue maximization and prudent cost management.
- Deliver on the business targets for the segments (Customer acquisition of products/channels; CASA deposit growth target)
- Drive the entire customer journey for value realization in the target segment (Segment Prospecting Customer Service; Reducing Segment Churn)
- Implements Bank-wide go-to-market strategy for new initiatives, working with all relevant departments / stakeholders to drive execution.
Product Portfolio Management:
- Drive sustainable growth and acquisition of new customers for all segments through development and maintenance of quality products, propositions and solutions pertinent to its business
- Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for all segments business.
- Drive customer-led propositions for all segments business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
- Manage an effective customer's loyalty program for networking and deepening the all segment market penetration.
- Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Segment and Product Ownership:
- Coordinates the development and deployment of value propositions, product offerings, target segment strategy and business plan for the all Segments.
- Has oversight and ownership on end-to-end processes to ensure execution of on boarding for customers and fulfilment of products through engagement with relevant stakeholders involved in executing the standard process to ensure delivery of a seamless customer value proposition.
- Responsible for Portfolio health on relevant products -track portfolio performance (through lead indicators) and taking necessary actions to ensure product integrity is maintained.
- Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.
- Accountable for all relevant segment/product metrics as applicable within the Bank's policy where applicable (e.g. risk limits, delinquency, compliance requirements. etc.)
- Monitors sales impact & profitability of marketing expenditures both on BAU and special campaigns.
- Optimize fees and charges to create value for clients in line with Treat client’s fairly principles
Market Research Support Function:
- Conduct ongoing market research on the segment to develop insights required to drive UBA 's propositions for the segment
- Generate regular competitor benchmarking of segment activities and strategies.
- Maintains a detailed and current understanding of the industry; (current market structures; regulatory requirements and issues; etc.) to ensure opportunities are realized and risks mitigated.
- Ensure adequate support programs (like trainings. lead generation, etc.) to enhance product knowledge to the Sales team, branch staff.
- Ensure robust communication on pertinent segment/product performance, market/regulator changes and relevant customer insights.
- Identify and engage low/non-performing locations/countries periodically.
- Ensure all issues raised from the business offices are adequately treated and/or escalated to appropriate units where necessary.
Candidate's Profile
- Our ideal candidate must currently work within the banking industry, with good knowledge of product development.
- Having a sales background and experience in branch management will be an added advantage.
- The ideal person must also be a people’s person and can establish and sustain a good working relationship with stakeholders.
Skills Required:
- Good knowledge of Bank’s Operations Policies
- Excellent communication & interpersonal skills coupled with the ability to deal professionally, confidently and effectively with staff at all levels, internally and externally
- Good knowledge of product and Int’l banking operations
- Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Sales and Marketing skills to effectively sell Bank products and expand market share
Knowledge Required:
- Knowledge of business industry trends and practices.
- Knowledge in expatriate banking models and outreach promotional strategies.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guides.
Application Closing Date
17th November, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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