Job Vacancies at Stanbic IBTC Bank – 10 Positions in Nigeria

Job ID: 61269
Location: Lagos Island, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• The main purpose of the Bank tax manager is to manage the tax risk, defining and managing the tax strategy for the Bank. Implementation of systems and processes to monitor and mitigate identified tax risks. The manager is also the custodian of the transfer Pricing policy and documentation.
• The incumbent will advise on tax related issues and tax implication of business transactions which may involve agreement reviews, tax model simulations etc. The manager will interface with tax consultant, tax authorities’ officials and other tax management stakeholders.
• The Bank tax manager is responsible for overall compliance of the Bank to tax laws, attending to tax queries and audit by tax authorities at the federal and state.

Key Responsibilities / Accountabilities

• Manage compliance with tax law in Stanbic IBTC Bank PLC and all tax aspects including, corporate tax transfer pricing, withholding taxes, indirect taxes, PAYE and tax planning.
• Monitor tax compliance for the Bank
• Identification and evaluation of taxation risks for the Bank
• Implementation of systems and processes to monitor and mitigate identified taxation risks
• Preparation of monthly and annual taxation computations and returns
• New and existing product evaluation to determine taxation impact
• Custodian of Bank’s transfer pricing policy, responsible for ensuring that policy is up to date and appropriate agreements and approvals are in place to ensure compliance
• Optimisation of Bank’s taxation expense, by identifying areas of tax savings
• Manage the relationship and participate in selection of external taxation consultants
• Improve taxation knowledge in the Bank through constant communication and tax training where appropriate

Minimum Qualification and Experience

• First Degree in Finance and Accounting
• Professional qualification in ICAN or CITN or CIMA or ACCA
• Post-graduate diploma or certificate in taxation would be an added advantage
• Minimum of 7 years experience in Finance
• Deep understanding and knowledge of Nigerian State and Federal taxation requirements
• Understanding of IFRS

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 61267
Location: Lagos Island, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second-level support on users’ workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
• Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Also, ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
• Provide high-level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT services/applications in the daily discharge of their responsibilities.
• Uptime of SCCM servers and patching of all laptops and Desktops

Key Responsibilities

• Improve customer experience
• Develop a cost containment culture
• Establish a control framework that guarantees visibility and reliability of our franchise
• Implement efficient and timely projects and changes to support key business objectives

Qualifications and Experience

• First Degree in Computer Science or IT related course
• IT Professional certification/qualification would be an added advantage
• Minimum of 4 years post qualification experience in a similar or related position

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 60929
Location: Lagos Island, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• To work directly with the Head of Governance to fulfil her role. In addition to this, the incumbent is expected to ensure that the Company adopts the highest standards of corporate governance; that each subsidiary company board is properly constituted, functioning properly and recording its activities.

Key Responsibilities
Board and Board Committees:

• Ensure that each board and all board committees function in terms of their mandates.
• Monitor all board papers and minutes. Maintain record of important agenda items such as dividends, changes in capital, appointment and resignation of directors, opening / closing points of representation, and special resolutions.
• Follow up and make sure that all necessary governance processes are complied with in respect of the appointment and resignation of directors.
• Provide induction and training to non-executive directors on their duties and responsibilities when serving on the board of the Company, in line with International Best Practice.
• Ensure all mandates and policies with relation to Corporate Governance are in place, updated regularly and reviewed annually. Where necessary obtain group approval.

Reporting Requirements:

• Ensure that annual reports are prepared and contain commentary on corporate governance, risk management; social and environmental issues and that they include reports by managing director and board chairman.
• Research on corporate governance-related trends.
• Maintain a register of correspondence from Regulator and other stakeholders; monitoring and follow up to ensure that all requirements are met / complied with.

Administration:

• Act as Secretary to the Board and Board Committees as may be assigned to me by the Head of Governance.
• Assist with the preparation of Section 52 and 55 Applications for submission to Registrar of Banks covering the formation of any new subsidiary companies and ensure that correct governance processes are followed and all necessary board and regulatory approvals are received and recorded. Once approved follow up and ensure compliance of all conditions of sanction.
• Maintain record of, and update information regarding capital; shareholders etc.; and ensure that copies of regulatory documents are held such as Memorandum and Articles of Association; Certificates of Incorporation; Certificates of Increase in Share Capital; Particulars of Directors; and Annual Returns etc.
• Attend to other specific projects as requested by the Head of Governance

Minimum Qualification and Experience

• Bachelor's Degree in Law required or relevant tertiary qualification with a comprehensive understanding of principles of corporate governance practices and conduct.
• Minimum of 4 years experience in a banking or company secretarial environment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 61065
Location: Lagos Mainland, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• To support the Team Leader, Prompt reconciliation of Nostro, CBN & Blotter to Nostro accounts and other aligned functions to ensure that there are no long outstanding items and to meet regulatory demand.

Key Responsibilities/Accountabilities
General:

• Daily reconciliation of Nostro, CBN and Blotter to Nostro accounts (Net Open Position-NOP)
• Daily monitoring and follow-up on the Aligned Units: SISL, IS and GMO accounts for resolution of non-conforming items
• Accurate matching of entries using Clirec Web Based Application.
• Initiates process of investigation into unusual occurrence in Nostros accounts.
• Ensure cleanliness and Integrity of all CBN/Nostro/ NOP accounts through the regular review of these accounts
• Maintain a culture within the Bank that emphasizes and demonstrates to all the importance of reconciliation and its corresponding effect on service excellence
• Follow up on all unmatched and outstanding items in the CBN / Nostro/ NOP accounts by generating written queries to the applicable unit / branch
• Prompt rendition of monthly / Quarterly EFASS reports on Nostro accounts
• Ensure proper filing, storage and retrieval for Nostro account statements

Outputs and Measures:

• Achievement of strategic goals (Unit / individual goals)
• Compliance and improvement on turn- around times (TAT) on delivery of reconciliation reports
• Number of ageing items on Nostro / CBN/ NOP accounts.
• Number of complaints / mismatched items
• Improved customer service and satisfaction levels as per customer survey results
• Reduction of costs and increased throughput
• Quality of risks mitigation interventions

Cost Management:

• Develops and implements initiatives to reduce cost and ensures that budgets for the Recons Unit are met.
• Develop initiatives to improve operational efficiency and achieve reduction in operational costs.

Performance:

• Identifies and defines operational performance metrics geared towards meeting country objectives by analysing the existing gaps.
• Work closely with Team members to ensure that best practices and a standard approach is followed.
• Provides accurate and timeous MIS

Control:

• Identifies and assesses the risks facing both systems and business processes thereby providing effective loss and risk management and so minimising the operational risks.
• Liaises with POR management in ensuring that regulatory, group policy standards and minimumn operating procedures are observed to minimise the Bank’s exposure to risk.

Self-Development:

• Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
• Up-Skills self-regarding new processes and procedures through attendance of workshops/presentations and reading of internal and external communications.

Minimum Qualification and Experience

• First Degree (B.Sc) Accounting related field.
• Professional Certificate (ACA /ACCA, MBA) Accounting, Finance, Banking & Management.

Experience:

• General audit and banking experience
• Years: 1 - 2 years
• Experience Description: At least two years general audit and banking experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos Island, Lagos
Job ID: 60446
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Details

• Test Division Summary

Job Purpose

• To implement, enable, scale, entrench, engage and commercialise the digital functionality for Business and Commercial Clients (BC) in country, in alignment with Platform enablers; Innovation, overall segment value proposition and life journeys.
• To build and run business to business markets and work closely with Head, Digital and eCommerce Consumer and High Net Worth (CHNW) to scale eCommerce functionality across CHNW, Business and Commercial Clients, Country.

Key Responsibilities / Accountabilities
Strategy:

• Leads and executes the Digital, Business to Business platforms and eCommerce value proposition and related toolbox(es) in country and customises accordingly.
• Provides input into the overall Digital, Business to Business and eCommerce value proposition and related toolbox(es).
• Tracks and reports on adoption of the strategy and provides feedback to various domains and capabilities.

Client:

• Implements the client value proposition in country with approved customisations.
• Drives and entrenches a consistent client experience through all engagement platforms.
• Partners with Client Solutions and 3rd Party partners and ecosystems for the delivery of integrated multi-products and services for the client.
• Maintains alignment with other segment heads in order to ensure client value proposition delivery and reduction of duplication across segments.
• Stays abreast of market and competitive developments in order to provide input to innovative and value-added services to gain market share.
• Together with Group and Engineering, manages digital assets, from an eCommerce perspective, defines the digital customer experience (CX); digital analytics; and digital content strategy, as these contribute to, and have an impact on, the success of the eCommerce capability and strategy.
• Drives scale and usage of relevant digital assets and eCommerce platform when relevant and value-adding to a business life journey.

Product:

• Develops and implements processes of sourcing ideas, building prototypes and scaling the prototypes on platforms; and ensures that funding is managed through a disciplined gated process.
• Continuously scans the external environment in order to keep abreast with new developments in partnerships, business and technology.
• Delivers SBG and 3rd party products and services to the Business and Commercial segments through client centric ecosystem platforms.

Data:

• Develops, defines and analyses Digital, Business to Business and eCommerce metrics on usage, acceptance, value add and market specific nuances to client in collaboration with capability heads, countries, Innovation and platform enablers.

Financial Management:

• Accountable for the achievement of the financial and non-financial outcomes required for Digital and eCommerce, Country in line with Business and Commercial Clients requirements and in close collaboration with Innovation and platform enablers.

Risk, Reg, Prudential and Compliance:

• Defines the Digital and eCommerce, Country Risk framework and appetite in alignment with segment, country and Risk objectives.
• Ensures adherence to risk framework, appetite, risk control procedures, governance and risk toolbox.
• Develops appropriate recovery and resolution plans to protect the Digital, Business to Business and eCommerce, Country capability from any untoward event.
• Ensures satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by Group Internal Audit
• Implements and monitors risk management across Digital and eCommerce (e.g., operational risk, ecosystems risk and partner risk management).
• Follows the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).
• Manages Operational Risk loss within a prescribed tolerance limit.

People:

• Sets the example in line with the Group’s leadership identity, core values and People Promise.
• Enables integrated ways of working and collaboration across the value chain to deliver for the client.
• Delivers on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.
• Ensures alignment to the People and Culture standards with regards to all employee-related matters.
• Provides input into talent strategy developed by People and Culture.
• Identifies current and potential employee skill requirements in consultation with the People and Culture function.
• Embeds Group culture initiatives (e.g. Vuka, Care and Growth) in Digital and eCommerce, Business and Commercial Clients Country.

Minimum Qualification and Experience

• Type of qualification: First Degree (minimum of second class lower)
• Field of study: Business Commerce / IT / Social Science
• Job Function: Business and Commercial Clients
• Years of Experience: 8-10 years

Experience Description:

• Experience in understanding integration of digital and eCommerce/Business to Business sales growth around products, solutions and go-to market plans.
• Experience in the development, design and enablement of Digital and eCommerce/Business to Business value propositions that work for Business and Commercial clients.
• Strong understanding of digital, open banking and platform integration into a segment.
• Experience in leading, integrating and delivering client solutions through multi-disciplinary teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 60263
Location: Abuja
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
• Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments.
• Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
• Provide customers at the branch with basic day – to – day services.

Key Responsibilities / Accountabilities

• Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Place equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing. Ensure that qualifying customers (as defined by the Country segment value proposition) are timeously migrated into the correct segment.
• Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received. Interact and build strong working relationships with Business Banking and CIB colleagues to entrench the holistic customer relationship with the bank. Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Manage credit and operational risks in accordance with laid down policies and procedures.
• Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts have limits and that reviews occur timeously.
• Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
• Maintain proper records (filing, update customer records on bank system, etc).Ensure data integrity on the banking software.
• Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, faxes, queries and complaints, etc.
• Appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
• Follow proper procedures when closing accounts, including the recovery of outstanding funds/fees and retention of chequebooks/cards.
• Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members.

Key performance measures:

• Portfolio/balance sheet growth
• Sales performance (meeting and exceeding of targets as per scorecard and dashboard).
• Financial performance (growth in customer and portfolio revenue through retention, acquisition and increased cross-sell).
• Planning and management of customer calling program.
• Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application rework.
• Service quality measured by customer satisfaction surveys.
• Compliance, routine control & audit reports
• Harmonious relationships with sales team, other branch staff, HNI team and support staff.
• Behaviours/Attitude.

Success factors:

• High score on accreditation exam
• Value targets achieved/exceeded
• Continuous referrals from existing customers in portfolio
• High cross-sell ratios at a customer and portfolio level
• Minimal customer attrition – high level of portfolio growth plus low dormancy rates
• Minimal non-performing loans, accounts in excess, overdue reviews and credit application reworks
• Increase in market share
• High score on CEBS.

Minimum Qualification and Experience
Qualifications:

• First Degree (minimum of 2.2)
• Relevant business/financial qualification.

Experience:

• 0-2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 60264
Location: Oyo
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
• Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments.
• Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
• Provide customers at the branch with basic day – to – day services.

Key Responsibilities / Accountabilities

• Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Place equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing. Ensure that qualifying customers (as defined by the Country segment value proposition) are timeously migrated into the correct segment.
• Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received. Interact and build strong working relationships with Business Banking and CIB colleagues to entrench the holistic customer relationship with the bank. Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Manage credit and operational risks in accordance with laid down policies and procedures.
• Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts have limits and that reviews occur timeously.
• Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
• Maintain proper records (filing, update customer records on bank system, etc).Ensure data integrity on the banking software.
• Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, faxes, queries and complaints, etc.
• Appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
• Follow proper procedures when closing accounts, including the recovery of outstanding funds/fees and retention of chequebooks/cards.
• Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members.

Key performance measures:

• Portfolio/balance sheet growth
• Sales performance (meeting and exceeding of targets as per scorecard and dashboard).
• Financial performance (growth in customer and portfolio revenue through retention, acquisition and increased cross-sell).
• Planning and management of customer calling program.
• Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application rework.
• Service quality measured by customer satisfaction surveys.
• Compliance, routine control & audit reports
• Harmonious relationships with sales team, other branch staff, HNI team and support staff.
• Behaviours/Attitude.

Success factors:

• High score on accreditation exam
• Value targets achieved/exceeded
• Continuous referrals from existing customers in portfolio
• High cross-sell ratios at a customer and portfolio level
• Minimal customer attrition – high level of portfolio growth plus low dormancy rates
• Minimal non-performing loans, accounts in excess, overdue reviews and credit application reworks
• Increase in market share
• High score on CEBS.

Minimum Qualification and Experience
Qualifications:

• First Degree (minimum of 2.2)
• Relevant business/financial qualification.

Experience:

• 0-2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 60265
Location: Nationwide
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1.
• It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Key Responsibilities/Accountabilities

• Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.
• Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank.
• Engagement with Commercial Banking Partners
• Ensure Compliance of all accounts in the portfolio

Minimum Qualification and Experience

• First Degree
• A professional qualification or 2nd degree will be an added advantage
• Minimum of 5 - 7 years experience in Relationship Management
• Minimum of 2 years experience in Corporate Banking or Finance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 60324
Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Details

• Test Division Summary

Job Purpose

• To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value Chain Analysis (CVCA) tool, in order to effectively meet the needs of the customers.
• To execute the NCBC Customer Value Proposition (CVP) and Industry Value Propositions (IVPs) initiatives and activities aimed at optimising both customer experience and profitability for the Bank.
• To execute an effective relationship management strategy in line with overall NCBC strategy of leading with Transactional Banking.
• To ensure that close personal attention is given to providing a full array of customised financial solutions and services tailored to meet the growth needs and potential of the portfolio.
• To grow and retain a portfolio of high value NCBC relationships by performing proactive and value adding portfolio management.
• To achieve financial and non-financial targets for the portfolio.

Key Responsibilities / Accountabilities
Relationship And Portfolio Management:

• Ensure accurate and updated customer information.
• Implement a Customer Relationship Management (CRM) as well as Customer Engagement Management (CEM) strategy to ensure regular contact of all NCBC customers in the portfolio as per the customer value proposition (CVP).
• Develop and implement a client calling schedule for clients in the portfolio.
• Continuously source relevant information around key trends and/or changes in the industries in which the customers operate, to enable proactive information sharing with the customers.
• Ensure that customer service expectations are met and exceeded.
• Ensure effective query management and customer feedback.
• Monitor and manage (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times as defined.
• Perform a proactive liaison role, at appropriate levels, between relevant stakeholders (e.g. Credit, Operations, Global Market, IBC, product specialists and other relevant business partners), to ensure customer service expectations are fully met and exceeded.
• Ensure that the customer’s expectations are always managed and that frequent feedback is given to the customer on progress relating to transactions or queries.
• Frequently source feedback on the customer experience and service levels and address areas of concern as a matter of priority.
• Ensure an effective customer on-boarding process.
• Ensure that effective portfolio management strategy is implemented to optimise the potential of the portfolio.
• Accurately and efficiently process customer mandates/documentation requirements for financial facilities.
• Attain full KYC and BVN compliance on all the customers in the portfolio.

Grow And Retain A Portfolio Of High Value Relationships:

• Formulate, drive, measure and manage the implementation of agreed initiatives and a retention strategy for the portfolio to grow profitability per client and share of wallet.
• Achieve the DTF ratio budget for the portfolio, and optimal DTF ratio for each customer in the portfolio based on their industry of operation.
• Optimally utilize Salesforce as CRM tool to manage pipeline and action plans resulting from CVCA exercise.
• Adopt agreed strategic approach to achieve acquisition of profitable NTB clients’ target, in collaboration with business partners (e.g PBB, CIB).
• Drive optimal mining of client’s value chain and building of ecosystems around each client through facilitating mutually beneficial partnership interplay the group.
• Use the outcome of the CVCA exercise as a basis for proactively providing guidance to the customer pertaining to the promotion, selling and structuring of financial solutions customised to best meet the financial needs of the customer.
• Maintain a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
• Deliver The Financial And Non-Financial Targets For The Portfolio
• Achieve the financial budgets for the portfolio through optimal growth of balances, margin management and revenue streams.
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
• Measure, track and manage profitability (total revenue, ARPC, CoF, average assets yields, LTD ratio) targets/budgets for the portfolio.
• Drive the delivery of non-financial performance such as DTF ratio, new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio, effective migration of customers to appropriate segments, etc.

Lending Support And Risk Management:

• Guide customers in the provision of credit application information requirements e.g. balance sheets, financial statements and management accounts.
• Motivate and process non-scored credit applications.
• Notify customers regarding the approval/decline of credit facility requests.
• Effectively utilize arbitration window where necessary and justifiable in the event of unsatisfactory decline decisions from Credit.
• Exercise discretion regarding account conduct based on a close knowledge and understanding of client activities.
• Plan and implement annual credit reviews for the portfolio.
• Manage and control industry, sector, client exposure, and securities held to contain risks including concentration risk.
• Ensure end-to-end TAT (from client interview to disbursement) on facility requests by clients meet set SLA and exceed industry standards.

Regulatory Compliance:

• Ensure full KYC all on accounts in the portfolio.
• Full disclosure to the customers in terms of service fees, commissions and all other applicable charges.
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with regulatory framework.

Key Performance Measures

• Sales and financial targets: Balance Sheet, Non Interest Revenue, Net Interest Income, Total Revenue, Income after Impairment and Average Revenue per Customer
• Customer satisfaction index/Net Promoter Score
• Quality of client engagement and process adherence.
• Customer retention, active customer ratio. Level of Salesforce utilization monitoring.
• Level of country’s compliance on IVPs, CVPs and risk appetite papers for all product areas.

Internal Relationships:

• IT
• MIS & Finance teams
• Credit
• Product Specialists (Trade, DSF, Oil & Gas, VAF, Agric, Property Finance, Digital Channels, TPS)
• Other business units (Ops, Finance, GMO, IBC, SME, PB, CB, CIB, Ecosystem , CCC, Enterprise Direct etc).

External Relationships :

• Research organizations.
• Other relevant external bodies

Minimum Qualification and Experience

• A good First Degree from a reputable university (minimum of second class lower).
• A professional qualification and or 2nd degree / MBA will be an added advantage.
• 3 - 5 years cognate experience in relationship management/Business Development
• A track record of managing Chinese corporates - Preferable
• Fluent Mandarin and Mandarin speaker.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 60321
Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• To develop the Agribusiness value proposition for Business Banking offering covering the full agriculture value chain (i.e. primary and secondary agriculture); and own the Agribusiness sector balance sheet and income statement.
• To lead Agricultural business transformation through Agribusiness initiatives in order to meet the regulatory requirements, specifically where it concerns Central Bank of Nigeria intervention funds.

Key Responsibilities / Accountabilities

• Customer acquisition and economic profit for Agribusiness
• Risk management, operational efficiencies and effectiveness
• Customer service
• Maintain relevance to socio and economic transformation
• People management.

Minimum Qualification and Experience

• A good First Degree from a reputable university (minimum of second class lower) however Agriculture or Agricultural Economics will be an added advantage.
• A professional qualification (Agricultural Association or Nigeria Institute of Management or CIBN or Farm Management Association, etc.) and or second degree will be an added advantage.
• More than 10 years experience in Business Banking - Agriculture. Extensive experience in Agricultural banking; in development of a value proposition, driving sales and customer service related to the sector.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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