Job Vacancies at MTN Ghana – 6 Positions

MTN Ghana is recruiting to fill the following positions:

1.) Team Lead, Transmission Planning
2.) Senior Lead, Enterprise Architecture
3.) Engineer, Digital Operations
4.) Controller, Enterprise Portfolio and Decision Support
5.) Senior Lead, IT Fintech Operations
6.) Personal Assistant – Chief Finance Officer’s Office

See job details and how to apply below.

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1.) Team Lead, Transmission Planning

Job Summary:

• Plan and coordinate end to end service delivery in the Transport network to ensure all connectivity requirements to all locations/nodes in the shortest possible time.

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

Job Role

• Take inputs for coverage/capacity from the regional radio and transmission planning engineers and integrate them into a national network plan.
• Perform MW Link Profiling, Terrain Data verification, Tower Height Calculations, Link and Traffic Engineering for inter-regional network.
• Conduct route selection and capacity planning for Optical Network Design (WDM/SDH/IP).
• Coordinate the traffic requirements for all stakeholder groups and consolidating into national and inter-regional route requirements for onward design and build.
• Collect statistics from the various monitoring tools and perform post implementation analysis on all routes and provide recommendations and solutions towards improvements on network quality where required.
• Coordinate MDNS projects with all stakeholders and provide a consolidated solution description for all MDNS clients requirements.
• Provide support in the selection of suitable transmission sites through the conduct of site surveys.

Qualification Required & Experience

Education

• Minimum of a BSc Electrical and Electronic Engineering

Experience

• Minimum of 3 years of relevant hands-on experience in a similar role

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Technical Competence/Knowledge

• Transport Network Topology
• Transport Network Capacity Planning
• Traffic engineering
• Transport network quality and performance management
• Proven experience in the Transmission Site selection and LOS survey.
• WDM/SDH/PDH/IP Network Planning Principles
• Strong understanding of the ITU standards and recommendations
• Documentation/Records keeping skills
• GSM network operations overview
• A good knowledge of technological trends in the transport sector of the telecommunications industry.
• Good knowledge in Optical Networks Technology (WDM, SDH etc.)
• Good knowledge in Connect and or Path loss Planning tools
• Ability to work with Topographical and Digital maps
• Excellent knowledge of Radio Propagation Principles
• Demonstrate Planning Abilities relating to Capacity enhancements.
• Good interference calculations and elimination skills
• A good understanding of IP principles such as IP/MPLS
• A good knowledge of IPRAN deployment in a telecommunication environment
• A good understanding of backhaul requirements for LTE/LTE-A/5G
• A good knowledge of the various synchronization technologies such as frequency, phase and time sync
• A working knowledge of cost-effective Enterprise access connectivity technologies such as FWA/licensed and unlicensed PtMP solutions.
• Use Cases for SDN technologies in the transport domain
• Moderate to proficiency knowledge in database management
• Working knowledge of an E2E multi-vendor unified transport management tool

Competencies

Skills/Physical competencies:

• Ability to manage self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently, Creativity and Innovation
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 29 September, 2021

Only shortlisted applicants will be contacted.

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2.) Senior Lead, Enterprise Architecture

Job Summary:

• Design, model, document, maintain and interrelate the various architectural artefacts (for Systems, Integration, Technology, Security, Architecture domains) to ensure it supports an agile and integrated architectural environment contributing to a more robust landscape, increased revenue, agility, standardization, reusability, time to market, simplicity and reducing risks, duplication and failures.

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

Job Role

• To ensure adherence and compliance to the approved EA standards by actively involved in all business events, developments and projects.
• Design and model, maintain and support the Enterprise Architecture Strategy (for Systems/Solutions, Integration, Security, Technology, Digital)
• Drive the design, architecture cycles and aspects of the delivery of key business or enterprise-wide and group solutions.
• Drive and facilitate the development of the current and to be architecture models covering all the EA domains.
• Undertake tasks supervision of the team under the guidance of the Manager, Enterprise Architecture.
• Enable and utilize the EA tooling across the enterprise and the visibility of all EA artefacts
• Lead to define enterprise architecture principles, standards and guidelines, and blueprints.
• Analyse legacy business processes to derive the required business functions and rules from existing applications in achieving a two-speed architecture environment for the new business architectures – focusing particularly on digital architectures.
• Develop systems/solutions, integration, technology, security architectures covering the enterprise or for specific line of service delivery, program areas or business functions
• Maintain overall EA domains (Systems/Solutions, Integration, Security, Technology) synchronized with the IS Vision, roadmap and Business Plan.
• Design the enterprise application integration model by ensuring the implementation and improvement of a standard middleware (SOA), as well as all MicroServices, APIs. And ensure they are optimized and ready to take on more services and can handle service orchestration with high volumes of TPS.
• Develop, enhance, and maintain reference architectures for various capabilities.
• Translate business requirements into systems/solutions architectures bearing systems qualities and repeatable design strategies and patterns, such as adaptability, scalability, availability, and reusability. Enable the use of all the EA toolsets for the design and documentation of all EA artefacts.
• Drive Master Data Management Practices and ensure our environment is MDM focused.
• Liaise with the Specialist, BPM to ensure integration, synchronization and alignment to the final architectural output to all design requirements for all EA domains and standards.
• Facilitate design reviews across the enterprise and collect enterprise architecture performance metrics to ensure continuous improvement.
• Setup all Integrated Design Review (IDR), Internal Architecture Review (IAR) and Architecture Review Board (ARB) sessions and ensure EA artifacts are designed to support the discussions; document and review all decision outputs as well as the tracking of the IDR, IAR, ARB actions until completion.
• Ensure all EA artifacts are regularly reviewed and updated to reflect the current state and planned end state.
• Work as lead architect on various projects

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Qualification Required & Experience

Education

• Minimum of a University Degree in Computer Science or Information Management, or a related field of study
• Certification in TOGAF, ITIL certifications is a plus
• Project Management Certification

Experience

• Minimum of 3 years of relevant IT experience of which 2 years of progressive experience must be in IT architecture
• Telecoms experience is necessary
• Experience with enterprise architecture design, SDLC, Solution Design, Information Management & Data Analytics
• Experience in designing and implementing medium to long term strategic framework models such as TOGAF, eTOM, COBIT, ITIL, TMForum

Training

• TOGAF
• eTOM
• ITIL
• COBIT
• TAM
• Business Intelligence
• Cloud Computing
• Digital Banking & e-money
• BSS & OSS
• Software Programming
• Database Administration
• Capacity Management
• Storage Systems
• Securing Systems & Applications
• Service Oriented Architecture
• SDLC, Cloud, BI, Analytics training
• Application Developer, DBA, Network Administrator, Systems Integration, Security Training

Technical Competence/Knowledge

• Enterprise Architecture
• Business Architecture
• Data Architecture
• Application Architecture
• Security Architecture and Information Security
• IT Capacity Management
• Infrastructure Planning
• Cloud Technologies
• Artificial Intelligence

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 29 September, 2021

Only shortlisted applicants will be contacted.

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3.) Engineer, Digital Operations

Job Summary:

• Support the execution of operational tasks, job and activities for all Digital platforms and to deliver the required availability level and KPIs of all Digital services.

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

Job Role

• Maintain and ensure the stability and efficiency of all Digital services
• Investigate technical issues and manage deployment of fixes to live systems by vendors
• Liaise with the Business Digital and Development Teams to resolve technical and customer experience issues
• Complaints-Ticket handling
• Debug and provide suggestions and recommendations to improve functionality, performance and experience of services
• Escalates anomalies to Manager in the form of simple reports in order to inform him of any potential unresolved problems
• Periodic testing of IN & VAS Services and ensuring proper functionality of the different services.
• Work closely with cross functional teams for the design and implementation of any new service.
• Handling & Resolution of customer complaints within the set SLA targets.
• Coordinate and Support the Managed services suppliers and ensure KPIs are monitored and targets achieved
• Weekly review of Managed service operation with supplier with manager
• Ensure compliance of Digital systems with internal IS security policies
• Conduct O&M on non-Managed Services platforms, produce weekly/monthly reports and initiate corrective actions accordingly for closure
• Provide L1 and L2 support for all non-Managed Services
• Responsible for handling emergency incidents/problems on the Digital platforms.
• Provide input from systems to immediate supervisor or manager for planning and expansion
• Proactive monitoring of services arrest degradations before they become incidents and problems
• May perform additional duties assigned by immediate supervisor from time to time
• Liaison between Managed Services Team and other business functions
• Conduct IATs, post and pre-tests before and after system changes and configurations are done

Qualification Required & Experience

Education

• A Degree in Computer Science, Engineering or its equivalent qualification
• ITIL Certification a plus

Skills/Physical competencies:

• Ability to manage self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently, Creativity and Innovation
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.
• Negotiating Skills

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Behavioral Competencies:

• People management skills
• Analytical skills
• Innovative
• Team player
• Good communication skills
• Interpersonal skills
• Self-motivated

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number MTN-IT-ADTRACKIT009 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 29 September, 2021

Only shortlisted applicants will be contacted.

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4.) Controller, Enterprise Portfolio and Decision Support

Job Summary:

• Responsible for reporting and analysing segment data, product performance and provide research and analytics support for each product and segment (SME, LCA, Fixed, Public Sector & Digital) within the enterprise business division by driving market research, database management and analytics to support overall growth of the enterprise business unit.

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

Job Role

• Coordinate the tracking of commercial performance (Churn, revenue, segment performance, revenue, ARPU, usage, customer insights etc) reporting per product and per segment
• Cleanse, analyse and optimize Enterprise Business database per segment
• Drive Research and analytics with market/ competitor performance reporting
• Coordinate with Marketing CVM team for enterprise CVM) support per segment ( Fixed, SME, LCA,MNC, Digital)
• Coordinate with Marketing BI, Research and Data analytics teams as needed to continuously provide data analysis to drive decision making
• Engage with IS and other technical teams and apply tools such as DaaS, PowerBI, etc. as needed to continuously provide data analysis to drive decision making
• Coordinate the optimization of product portfolio with product owners to ensure product lifecycle and performance tracking per product is done
• Provide micro-level market performance monitoring with monthly updating of KPIs for reporting
• Assist product owners to develop and implement data backed interventions per segment
• Support with day-to-day operations (enhancements , retirement , pilots etc) on products to enhance overall product performance
• Study and analyse data and research trends to provide advisory services for data backed decision making within the unit

Qualification Required & Experience

Education

• Minimum of a bachelor’s degree in Information Systems/Statistics/Mathematics/ Marketing / Data Mining or a related field.

Experience

• Minimum of 3 years of relevant hands-on experience in the Telecoms Industry
• Data mining experience is an advantage

Training

• Design Thinking
• Analyzing big data with SQL
• Marketing Essentials
• Business Data Analytics with PowerBI, DaaS
• MS Excel (Advanced)

Competencies

Technical Competence/Knowledge

• Statistical modelling and multivariate analysis
• Data mining and predictive analytics
• Reporting and performance analysis
• Knowledge in advanced statistical software skills (SPSS, SAS, etc.)
• Knowledge of SQL/Oracle Data Management
• Advance knowledge in the use of Microsoft Office Suite (Access, Excel, PowerPoint)
• Knowledge in the use of BI Dashboards (PowerBI, Tableau etc.)
• Basic Knowledge Enterprise Data Warehouse techniques
• MS Excel (Intermediate)

Skills/Physical competencies:

• Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, presentation skills
• Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number MTN-IT-ADTRACKIT011 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae:

mtnghanarecruitment@mtn.com

Closing Date: 29 September, 2021

Only shortlisted applicants will be contacted.

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5.) Senior Lead, IT Fintech Operations

Job Summary:

Ensure optimal supervision and operation of all Fintech Technology Support and to deliver the required availability level and KPIs of all Fintech related Services.

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

Job Role

• Manage & improve the Operation & Maintenance process of the Fintech systems.
• Prepare & design all needed process & procedures relevant to the tasks performed by the section internally & externally.
• Generates relevant daily, weekly, and monthly reports (Activity, Performance, KPIs, Statistics and Marketing reports etc.
• Ensure Efficient Operation/Monitoring/Optimization of the services related to the Multimedia & Messaging platforms (Ericsson Wallet Platform; S@T Gateway; DSTK Platform; Banking and Third-Party Integration; Web Services Application; Security Services)
• Work closely with cross functional team for the design and implementation of any new service.
• Ensure proper handling of Fintech complaints and timely resolution within the set targets.
• Ensure Fintech Support systems access security are compliant with the internal IT policies & Banking Best Practice
• Ensure Proper Change Management Process followed, and documentation of all executed tasks.
• Manage the performance and availability of the Fintech Supporting systems
• Develop and maintain an efficient system logs and back up procedure.
• Provide support for 3PP integrations and onward support
• Provide support for 3PP Open API setup
• Ensure all Fintech platforms are integrated to internal IT Security platforms for monitoring
• Supervise the O&M process and Procedure implementation to ensure the best practice
• Supervise and review daily system checks and initiate actions accordingly
• Responsible for emergency handling of all the Fintech Systems as well as progress and productivity of the Mobile Money team
• Report findings on monitored systems and suggests expansion, upgrade or replacement
• Responsible for support with external/internal suppliers to resolve escalated problems
• Timely Reporting / Statistics delivery.

Skills/Physical competencies:

• Ability to manage self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently, Creativity and Innovation
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.
• Negotiating Skills

Behavioral Competencies:

• People management skills
• Analytical skills
• Innovative
• Team player
• Good communication skills
• Interpersonal skills
• Self-motivated

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number MTN-IT-ADTRACKIT011 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 29 September, 2021

Only shortlisted applicants will be contacted.

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6.) Personal Assistant – Chief Finance Officer’s Office

Job Summary:

• Provide secretarial and administrative duties to the CFO and the Finance & Services Division.

Job Role

• Organize and maintain record of correspondence, documents, materials, and records; sets up files as per established methods; records or logs incoming and outgoing information.
• Respond to requests for administrative support and assistance to the office of the Executive applying the relevant judgment.
• Liaise with internal and external stakeholders
• Undertake ad-hoc project related duties for Executive’s office
• Maintain Executive’s schedule/calendar as instructed and facilitate the scheduling of appointments.
• Makes arrangement for meetings by coordinating logistics; notify attendees or participants of time and place.
• Track IOU and Petty cash issued on a monthly basis.
• Support with the execution of Finance & Services projects.

Context :

• Dynamic and highly competitive telecommunication & ICT industry
• Highly regulated environment
• Performance driven environment
• Diverse cultural environment
• Group best practices & standards alignment
• Regionalization structure implication
• Supply market demographics

Qualification Required & Experience

Education

• A First Degree in a related field.

Experience

• 3 years relevant experience as a PA to an employee in a senior management role.

Knowledge:

• Customer orientation
• Excellent typing skills and computer literate
• Good communication skills – both verbal and written
• Good reporting and Business writing skills
• Knowledge of standard office practices and procedures
• Skills in the operation of a variety of office machines

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Skills/Physical Competencies:

• Good communication (Verbal & Written) skills
• Good telephone manners

Behavioural qualities:

• High level of integrity and confidentiality
• Very enthusiastic
• Ability to manage workload
• Punctual and dependable
• Teamwork & cooperation
• Customer focus
• Taking the Initiative

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Curriculum Vitae to:

mtnghanarecruitment@mtn.com

Closing Date: 29 September, 2021

Only shortlisted applicants will be contacted.

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