Job Vacancies at Microsoft Nigeria – 3 Positions

Microsoft Corporation is recruiting to fill the following positions:

1.) Enterprise Commercial Leader
2.) Customer Engineer - Data & AI
3.) Support Solution Specialist

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

At Microsoft our mission and values are to help people and businesses throughout the world realize their full potential.

Job number: 957566
Location: Lagos
Job Type: Full Time
Travel 25-50 %
Profession: Sales
Role type: People Manager

Job Description

• As the Enterprise Commercial Lead, you will lead an organization of technical and non-technical sales executives and industry specialists to create and foster long-term relationships and to deliver value to enterprise customers
• You will build the momentum of digital transformation for enterprise customers and partners, as well as for Microsoft.
• The Enterprise Commercial Lead is a committed leader who will aide in accelerating our customers’ digital transformations and deliver on short-term and long-term financial goals and responsibilities
• In this role you will be a dedicated leader and sales coach, be fluent in sales-leadership practices, and you will lead with vision, simplicity, and execution on determined strategy.

Responsibilities
You will be considered a leader in the following areas:

Growth and Transformational Sales Leadership:

• Exceed Revenue, Consumption and CustomerSatisfaction Goals
• Lead the transformation of our sales teamsincluding Relationships, Technical and Industry Sellers through frictionlesscross-team orchestration to ensure we deliver value and satisfaction for allenterprise customers as One Microsoft.
• Aid in accelerating customers’Digital Transformations
• Build business and go to market models thataddress company strategy within constraints of country / area maturity andresource limitations.

Customer, Partner and Market Thought Leadership:

• Build Industry proficiency throughout our salesteams
• Become the trusted advisor and spokesperson inthe relevant local industry and regulatory and policy environments, therebyopening doors and removing barriers for our sales teams, partners, andcustomers
• Motivate Sales Managers and Sellers, to enablebusiness and technical outcomes, providing value to our customers throughouttheir own lifecycles in a customer centric manner
• Demonstrate partner advocacy to drive scale andshare through co-selling.

People Leadership:

• In conjunction with sales managers, commit toattracting, leading, developing and retaining a diverse sales organization thatis motivated and agile
• Foster an inspirational coaching culture thatempowers the team to deliver and continuously learn

Qualifications
Experiences Required: Education, Key Experiences, Skills and Knowledge:

• Bachelor's Degree preferred
• 10+ years of related experience of which 5+ years includes Senior sales leadership roles, managing high performance sales and technical-sales teams, in multi-tiered large organizations.
• Experience selling and delivering complex solutions to enterprise customers leveraging consultative or horizon- based methodologies required
• Strategic leadership with track record driving results faster than competition in new markets/solution areas (preferred: cloud services growth and consumption)
• Leadership & interpersonal skills, negotiation skills, coaching skills, cross-group collaboration, orchestration and proven ability to influence across organizational boundaries as well as executive leadership required
• Prior work experience at an IT Consulting or Services organization (McKinsey, Accenture, EDS, KPMG or the equivalent) OR at a competing cloud and software company (Oracle, IBM, SAP, SalesForce.com, VMWare, Cisco, Amazon, Google or equivalent) preferred.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job number: 955737
Location: Lagos, Nigeria
Employment type: Full-Time
Profession: Services
Role type: Individual Contributor
Travel: 50-75 %

Job Description

• Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
• Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
• Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area.
• As a Customer Engineer you will be a key, deeply technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments, providing tailored guidance to remove technical blockers and tuning to operate and optimize a customer’s cloud or on-premise environment.
• Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements and can be delivered either remotely or on-premises.

Responsibilities
Support Management - 50%:

• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
• Provides the most effective method of service delivery by analyzing trends and common themes across customers.
• Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
• Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
• Gathers customer impressions of products and services and integrates this feedback into decision making.
• Seeks information about the underlying needs of customers.
• Allocates and aligns resources to optimize the customer experience.
• Develops and communicates realistic performance goals and standards.
• Builds plans that consider potential obstacles and immediate and long-term consequences.
• Demonstrates expertise in a specific solution, or several products, feature functions, or services.
• Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%:

• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
• Identifies opportunities to articulate business value and grow customer / partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
• Provides and drives actionable feedback across groups about the customer / partner experience and competitor threats.
• Modifies existing intellectual property (IP) or, where applicable, creates new content.
• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

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Leadership and Growing the Business -  25%:

• Consistently apply "lessons learned", model personal accountability & teamwork.
• Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
• Understands customer / partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
• Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
• Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.
• Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
• Demonstrated Self Learner

Job Requirements
Qualification & Experience with the following technologies:

• SQL Server 2019, 20v16, 2014, 2012, 2008 R2 and SQL Server 2005
• Experience delivering and / or authoring technical training
• Bachelor's Degree (B.S. / B.A.) or equivalent, preferably in Computer Science / Engineering or Information Systems or equivalent work experience
• Ability to travel internationally and able to obtain a valid passport within 90 days of joining the team
• Fluency in written and spoken English.
• Ability to communicate with a variety of different audiences and strong presentation skills
• Ability to match technical solutions with customer business requirements
• Ability to lead and motivate technical communities
• Ability to effectively recognize and adapt to change
• Travel requirements: 50 – 70 %

Key Experiences, Skills and Knowledge:

• Deep technical or architectural knowledge of at least 2 of the following areas:
• Database administration (preferably with SQL, including Azure SQL) – performance tuning and optimization, troubleshooting, high availability / disaster recovery, security
• Database development (preferably with SQL, including Azure SQL) – designing and building database solutions (tables / stored procedures / forms / queries / etc.)
• Business intelligence – combining knowledge of SSIS / SSAS / SSRS / AAS / Azure Data Factory / Power BI technologies with a deep understanding of data structure / data models to design, develop, and tune BI solutions and reports
• Advanced data analytics – designing and building solutions using technologies such as Azure Data Factory, Azure Data Lake, HD Insights, Azure Synapse Analytics, Azure Stream Analytics, Azure Machine Learning Service, R server

Benefits and Perks
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

• Industry leading healthcare
• Savings and investments
• Giving programs
• Educational resources
• Maternity and paternity leave
• Opportunities to network and connect
• Discounts on products and services
• Generous time away

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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