Job Vacancies at Maersk Group

Job Vacancies at Maersk Group – 3 Positions

by Editorial Staff

Rivers, Lagos - Nigeria Posted 4 years ago Posted on Customer Service, Sales / Business Development

Maersk is recruiting to fill the following positions:

1.) Execution Manager
2.) SCM Customer Experience Agent
3.) Sales Executive

Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

See job details and how to apply below.

1.) Execution Manager

Ref.: MA-250155
Location: Lagos

Job Description

We are currently looking to hire an Execution Manager to join our team in Lagos.
He/She will be responsible for the successful execution of local products (excluding Warehouses, depots and Air) business in Nigeria -Customs house brokerage and Landside transport.
Planning and executing across brands, delivering lowest possible cost, while delivering on the customer promise.

Key Responsibilities

Develop and execute cost savings plans in line with procurement to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation
Build strong and collaborative relationships with both established and new suppliers
Manage team and vendors to help deliver an excellent customer experience through timely and cost-efficient delivery
In case required, may contact customers
Legal compliance related to Customs regulations and AEO obligations
Assure the accomplishment of vendor onboarding, proactive support and end-to-end issue resolution
Drive collaboration between cross-functional teams in scope of CX
Apply products direction setting
Identify process gaps and be actively involved in working on improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer
Improve the asset utilization of key transport modes including contracted rail and truck networks
Drive process optimization for nonphysical products.
Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations and improve E2E service delivery to customers
Check for additional business opportunities on satisfactory resolution of issues.
Empower the team to suggest alternate viable solutions and actively resolve customers complaints within stipulated timeframe
Share best practice and knowledge within the team

Requirements
We are looking for

Minimum of Bachelor's degree in relevant discipline. An MBA will be an advantage
4+ years of transport logistics work experience with proven track record across operations & executions
Experience in logistics or freight forwarding operations
Experience of working with wide variety of complex operational challenges and ability to solve problems and take decisions
Excellent stakeholder management and communication skills
Very organized, proactive and dynamic
Prioritization capabilities
understanding of the local market landscape
Proven leadership skills and ability to create followership
Strong execution mindset
Solution, analytical and customer oriented
Team player

We Offer
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:

Results orientation
Improved commercial and leadership capabilities
Interaction within broader Area for best practice sharing
Creating network within the global organization
Understand market and customer drivers
Improve understanding of how best to generate profit for Maersk

Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk organization.

Application Closing Date
22nd November, 2020.

Method of Application
Interested and qualified candidates should:
Click here to apply online

2.) SCM Customer Experience Agent

Ref.: MA-250058
Location: Lagos

Key Responsibilities

Handle the end-to-end customer service delivery for the SCM customer with Key drivers such as: operational execution across products, timely delivery of documents, pro-active communication, exception management & invoicing
Create & Own IOPs, SOPs and KPIs for client specific requirements including invoicing, claims handling, dispute escalation / resolution, and exceptions
Execute booking with logistics partners
Planning and communication with our accounts, their vendors and shippers (Vendor coordination)
Lead quarterly/monthly performance discussions with the customer as well as internally
Monitor, record and report the performance with recommendations on: Service Delivery Wins, Service Failures, Improvement Areas & Action Plans
Monitor key parameters: volume growth & delivery, invoice timelines & GP realization
Working on Root causes and improving Shipper performance as per the SOP deliverables.
Timely and correct MODS update (as per procedure with GSC) –
Vendor Creation /Sales Order Confirmation/Carrier Booking Confirmation.
Customer Pricing Database - quotation database, maintenance of local charges / tariff, and credit and pricing approval.
Work with the Commercial team to establish and strengthen customer relationship
Customer Advisory System - maintain an up to date knowledge of market conditions affecting service, including congestion, surcharges, strikes, border closures, natural disasters, etc. and to oversee the creation and issue of customer advisory notices to Commercial Offices and to customers.
Obtain system expert or super user knowledge in one or more of the key systems used in to support your customer’s scope of work
Claims Register - ensure claims are received, acknowledged, and handled in accordance with Maersk Policy.

We Are Looking For

Minimum of Bachelor's degree in relevant discipline. An MBA will be an advantage
4+ years of solid SCM/4PL work experience with proven track record across operations & executions
Possess knowledge of both Exports & Imports processes
Experience in logistics or freight forwarding operations
Experience of working with wide variety of complex operational challenges and ability to solve problems and take decisions
Ability to interface with senior leadership stakeholders within & outside the organization
Strong collaboration and interpersonal skills
Alignment with our values
An international mind-set and inclusive behaviour
An excellent command of spoken and written English.

Results orientation
Improved commercial and leadership capabilities
Interaction within broader Area for best practice sharing
Creating network within the global organization
Understand market and customer drivers
Improve understanding of how best to generate profit for Maersk

Application Closing Date
19th November, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Sales Executive

Ref.: AT-249951
Location: Onne, Rivers

Description
He/She will be responsible:

To manage assigned customers and budget base; pursue and secure business in line with the business objectives. Deliver volume targets while remaining focused on relationship with customer portfolio
To build a good understanding of target customers and the assigned account base, probe and identify customer needs and provide solutions and actively resolve commercial disputes within set timeframes.
To communicate significant trends and policies to assigned accounts, ensuring customer relationship management tools are updated on time and are of excellent quality
To support field sales and key client manager functions in their absence
To Collaborate with Customer Care team daily to improve overall customers experience.

Key Responsibilities
Account Management:

Customer relationship management
Drive the use of E-commerce Products to assigned account base
Schedule and execute customer phone meetings and face to face meetings when required.
Attract and develop new customers and new products
Clearly map stakeholders and understand their needs
Keep abreast of market developments and report relevant information to and Commercial team.
Proactively assist Finance and Customer Care in clearing longstanding containers respectively.
Build strong customer specific value propositions linking WACT differentiators to customer’s pains/needs.
Prepare for Sales meetings with clear agenda, objectives etc.
Prospect for new accounts or opportunities
Grow and up-sell to existing accounts, focusing on growth and profitability
Show strong ability to qualify leads
Successfully manage negotiation process
Maintain strong ability to develop winning customer value propositions
Leverage internal and external financial data to build winning strategies and understand account economics
Build and execute winning account strategies
Actively manage call flow
Build and maintain a strong network of customers
Thoroughly understand customer drivers, needs and requirements.

Requirements
We are looking for:

Bachelor's / Master's degree holder from a reputable organisation.
Fluent spoken and written English
Minimum 4 years’ relevant sales experience
Strong knowledge about WACT products, terminal and liner shipping markets and industry trends
Strong interpersonal, teamwork and communication skills.
Capable of building solid rapport over the phone.
Passionate, strong initiative, self-driven with commitment to succeed.

We Offer
In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:

Results orientation
“Hunting” sales skills
Best practices sales processes (e.g., account planning, contract negotiations)
Strong customer knowledge
Good market and product knowledge.

Application Closing Date
17th November, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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