Job Vacancies at Jumia Nigeria

Abuja, Lagos, Kwara, Edo, Ogun, Kaduna, Akwa-ibom, Abia, Delta and Oshogbo - Nigeria Posted 3 years ago Posted on Accounting / Audit / Finance, Analyst/ Quality Control

Jumia is recruiting to fill the following positions:

1.) Delivery Experience Associate - Jumia
2.) Senior Key Account Manager - On-Demand Services
3.) City Manager - On-Demand Services - Jumia
4.) Global Head of OnDemand Services Logistics - Jumia
5.) Senior Commercial Analyst
6.) Warehouse Manager - Dark Stores

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

1.) Delivery Experience Associate - Jumia

Location: Abuja (FCT)
Job Type: Full-time
Department: Services - Logistics - DA Community

Job Objective

As a delivery experience associate, you will manage the training, engagement and performance tracking of delivery associates (dispatch riders and drivers), to ensure great delivery satisfaction and experience of both customers and delivery associates.

Key Responsibilities

Conduct and Improve training with Delivery Associates (DAs)
Evaluate the progress of DAs at an individual level.
Contribute in process and planning with a focus on DA needs and customer experience.
Contribute to the engagement of the DA community and foster its sustenance.
Monitor and track delivery experience related KPIs and Routines using Jumia backend tools.
Ensure the implementation of tasks and projects defined by leads and department Head.
Monitor driver-customer communication in line with customer Journey to ensure good customer experience.
Work closely with hub managers and various departments, as well as maintain best practices and procedures of the delivery experience team.

Requirements

Bachelor’s Degree in any related field.
2+ years experience
Excellent verbal and written communication skills
Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
Professionalism and deadline oriented
Great Attention to details: ability to maintain accuracy
Ability to manage multiple and competing priorities.
Good knowledge of the e-commerce industry

What We Offer

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having a strong impact in building the African ecommerce sector.
The opportunity to become part of a highly professional and dynamic team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Senior Key Account Manager - On-Demand Services

Location: Lagos
Job Type: Full-time
Department: Commercial

Job Objective

As Key Account Manager, you will be accountable for the most important of Jumia KPIs: growth and profitability.
You will focus on managing c-levels end-to-end relationships for our top brands and vendors.
From the very essence of commercial, to operations or even co-organization of Jumia key commercial events, your scope will provide you with all levers to drive your categories toward the right direction.

Main Responsibilities

Act as a representative of Jumia to Key Accounts
Leveraging prospecting skills and relationships to build partnerships with our top brands and vendors
Drive expansion of existing clients & generate new business with prospect chains
Managing contract negotiations to establish strong working relationships with restaurant partners, including sustainable economics for both parties
Play the role of an advocate of the Jumia Food managerial decisions to the vendor
Ensuring pricing competitiveness, assortment, and stock availability of vendors in the category.
On-boarding 100% of account’s products & anticipating sourcing through brand product tools
Driving growth by ensuring we have the right products at the right prices
Organizing key commercial training and performance steering sessions with vendors
Collaborate with your accounts on key commercial events such as Black Friday, Jumia Anniversary, etc.
Execute tasks based on tools, processes and performance based on reporting and campaigns
Ensuring your accounts are matching key operational KPIs.

Requirements

Bachelor's Degree in Business, or any related field
Minimum of 4 years either in FMCG, tier 1 retail groups, top banking & consulting companies
Strong commercial skills & analytical skills
Great capacity to handle high stake negotiations
Resistant to stress, structured and organized
Good with tools (excel & PPT, Salesforce.com would be a plus)
Strong interpersonal skills: Convince the people and your team that you are making the right decisions
Great ability to work in a fast paced and competitive environment
Flawless English communication.

What we Offer

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having a strong impact in building the African ecommerce sector.
The opportunity to become part of a highly professional and dynamic team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) City Manager - On-Demand Services - Jumia

Locations: Ilorin, Kwara; Benin, Edo; Ogun; Kaduna; Uyo Aba, Abia Warri, Asaba Delta, Oshogbo
Job type: Full Time
Department: Commercial

Job Objective

On the one hand you will work as a member of our sales and account management team and be responsible for identifying, approaching and signing contracts with restaurant partners. You will help develop our offering to partners and manage key accounts and help to grow existing businesses by leveraging your sales and relationship management skills.
In addition to this, the role will have an operational component and you will manage the local rider base and have to ensure that local operations are handled effectively. After closing the contract you will continue your relationship with restaurant partners and identify and conduct initiatives to activate them.
We are looking for a generalist who is passionate about Jumia Food and enjoys interacting and negotiating with partners. You’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.

Roles and Responsibilities

Being responsible for the entire sales process with new partners to source and negotiate the best products in your city to deliver it to our customers
Driving expansion of existing clients as well as generating new business at prospect chains
Managing contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties
Identifying and building best practices for your sales team and others
Ensuring end-to-end operational excellence with partners, customers, customer service agents and riders
Maintaining city staff (riders) by recruiting, selecting, orienting, and training riders.
Recommending programs and services by identifying and anticipating new trends.
Reporting into the Head of Sales and Account Manager

Required Skills and Qualifications

Minimum 1-2 years of experience in Sales – preferably in a startup environment
Bachelor's Degree in Business Administration, Marketing or Public Relations is a plus
Proactive, organized, and obsessed with details and accuracy
Know how to negotiate your way into a super deal through sales techniques and persuasion
Having excellent communication skills. Eloquent, with good grammar and writing skills
Autonomous and self-starter who is able to work in a highly demanding environment
Computer literate; good knowledge of Google Docs and MS Office.

What We Offer

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having a strong impact in building the African ecommerce sector.
The opportunity to become part of a highly professional and dynamic team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

4.) Global Head of OnDemand Services Logistics - Jumia

Location: Nigeria
Job type: Full Time
Department: Services - Logistics

Responsibilities

Overall ownership of On Demand logistics process, policies and execution
Create SOPs for country JS team alignment with 3PLs, define scope of services from time to time and ensure compliance.
Own Delivery Associate payment structure in line with the projected cost and the competitive landscape in the countries
Responsible for end to end customer experience attributed to the delivery like delivery time, rider behavior, losses, etc
Design guidelines for the rider support team, ensure training is updated with product changes
Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
Coordinate with commercial, marketing and the operations team on a regular basis to align on business numbers and communicate the same to the country teams
Continuously align with the product team on future developments which is in sync with the business goals.

Requirements and Experience

Bachelor's Degree in (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
Minimum 8 years of experience with 5 years in last mile or hyperlocal delivery operations owning multiple functions
Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and workbooks.
Relevant professional certification in Logistics or supply chain management will be an added advantage
Relevant years FMCG, E-Commerce or commercial experience
Ability to negotiate and communicate in flawless English
Demonstrated competency in data reporting and analysis
Experience of managing OnDemand operations at scale

We Offer

A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

5.) Senior Commercial Analyst

Location: Lagos
Job type: Full time
Department: Commercial Planning & Performance

Job Objective

The Senior Commercial Analyst | Commercial Performance Manager is managing and coordinating the work of a small team (2/3 people) of commercial analysts. He aims at bringing exceptional growth for revenue, volume, margin, assortment and conversion rate.
The Senior Commercial Analyst | Commercial Performance Manager is definitely the main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans.
The Senior Commercial Analyst | Commercial Performance Manager at Jumia is responsible for anticipating and structuring the commercial activity.

It includes 5 dimensions clearly identified:

Business steering monthly and daily from topline to bottom line
Commercial event organization
Price management to ensure we offer the lowest prices across all markets
Weekly analysis of our Jumia actual trajectory versus business plan
Influencing / Coordinating other departments to ensure seamless execution.

Key Responsibilities

Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team
Giving daily and weekly visibility on key deviations versus Business Plan
Defining, coordinating and executing Jumia promotional events, from Black Friday and Jumia Anniversary to weekly commercial events
Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level 3
Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs)
Increasing the number of fast-moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience
Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritization by our BI team

Qualifications & Experience

Top Business / Engineering Schools and Universities
2 - 4 years experience
A significant experience in eCommerce, management consulting, venture capital, company creation or category management (retail) would be a plus
Proficiency in MS Office and Excel (VBA would be a plus)
Ability to analyse large data sets to make strategic decisions.

Remuneration
We Offer:

A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

6.) Warehouse Manager - Dark Stores

Location: Lagos
Job type: Full time

Job Objective

As Warehouse Manager for dark stores, the scope of your role will be to manage several dark stores within your assigned region.
You will manage the Inbound, Inventory and Outbound department to ensure all KPIs and targets are achieved. Process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.

Key Responsibilities
Inbound Process & Team management:

Compliance management in line with inbound volume projection and schedule
Liaise with appropriate departments (commercial team, vendor management team, and finance department) on prioritization and reconciliation of items be inbounded.
Ensure quality checks and enforce proper packaging guidelines on all items to be inbounded

Inventory Process & Team Management:

Performance management - ensuring out of stock is within monthly target, regular cycle count is carried out and reported.
Continuous storage capacity assessment and management.
Improve picking efficiency by enforcing standardization of SKUs storage
Ensure all items from inbound, order processing and aftersales are put away into location within defined SLAs.
Organize quarterly cycle count with finance and external auditors.
Organize offline sales for defective and defective damaged items
Advise commercial team on aged and slow-moving SKUs to be discounted and sold online

Outbound Process & Team Management:

Manage the outbound process including Pick, Sorting, Pack Ship of Jumia Express orders within SLA
Capacity planning in line with weekly volume projection and schedule
Responsible for managing the projection, utilization and storage of packaging materials
Responsible for the management of daily order transactions and ensure smooth operations amongst related departments i.e. inbound, inventory, Order processing, Network, etc.
Performance management includes benchmarking with other countries, appraisals and team coaching.

Cost Reduction:

Continuously find innovative ways to reduce cost across all warehouse operations
Reduction of loss due to theft and damaged items
Improve efficient usage of work tools and materials handling

Team & Process Management:

Capacity planning, team allocation, and monitoring of tasks and duties.
Performance management including appraisals and team coaching
Regular 5S audits/spot checks to ensure the quality of process and provide clear and visible feedback on findings.
Continuous process improvement be driven by suggestions on systems improvements.
Escalate issues to senior management within an appropriate time frame and provide head of fulfillment with the end of day/shift handover information

Requirements and Qualification

Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
Advanced Excel to create macros, pivot tables, vlookups, analytical capabilities and workbooks.
Relevant professional certification in Logistics or supply chain management will be an added advantage
Minimum of 5 years FMCG, or warehouse management experience
Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location)
Demonstrated competency in data reporting and analysis.
Experience or high level of comfort in logistics operations

We Offer

A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Enter your name and email below to receive free career updates.

Name

Email

🇨🇦 What is Required for Canada Federal Skilled Worker Visa Program 2025

By Editorial Staff
/ September 22, 2024

Are you considering making Canada your new home? The Canada Federal Skilled Worker Visa Program (FSWP) offers a pathway for...

🇳🇿 Customer Service Jobs in New Zealand with Visa Sponsorship 2024 (from $58,000 per year)

🇳🇿 Customer Service Jobs in New Zealand with Visa Sponsorship 2024 (from ,000 per year)

By Editorial Staff
/ September 21, 2024

Are you dreaming of a rewarding career abroad? Customer service jobs in New Zealand with visa sponsorship offer an excellent...

🇦🇺 Study in Australia: Charles Darwin University Scholarships 2024-2025

By Editorial Staff
/ September 21, 2024

Are you aspiring to study in Australia but concerned about the financial burden? Charles Darwin University Scholarships 2024-2025 in Australia...

🇬🇷 Greece’s Golden Visa: Guide to Residency by Investment in 2025

By Editorial Staff
/ September 20, 2024

Greece has long been an alluring destination for those seeking to immigrate to Europe, boasting stunning landscapes, a rich historical...

🇦🇺 Hopkins Centre Scholarship at Griffith University 2025 ($33,480 per Year)

🇦🇺 Hopkins Centre Scholarship at Griffith University 2025 (,480 per Year)

By Editorial Staff
/ September 19, 2024

Calling All Future PhD Superstars: Your Journey Begins Here! Are you ready to immerse yourself in groundbreaking rehabilitation research while...

🇬🇧 Changes in UK Visa for International Students 2024/25 – What They Mean for You

By Editorial Staff
/ September 19, 2024

Changes in UK Visa for International Students: The United Kingdom has long been a popular destination for international students, known...

🇬🇧 5 Best Agencies for UK Work Visa Processing 2025

By Editorial Staff
/ September 19, 2024

If you’re planning to work in the UK, securing a work visa is one of the most crucial steps. Navigating...

🇸🇰 Slovakia National Scholarship Programme (NSP) for International Students (€620/€1,025.50 per Month)

By Editorial Staff
/ September 19, 2024

The Slovak government, located in Central Europe, has launched the Slovakia National Scholarship Programme (NSP) with the goal of offering...

🇸🇮 Discover Seasonal Work in Slovenia: Earn €800 to €1,500 per Month

By Editorial Staff
/ September 18, 2024

Imagine waking up to the crisp, refreshing air of the Julian Alps, surrounded by stunning mountain views. Envision your family...

🇨🇭 Switzerland University of St. Gallen (HSG) Excellence Scholarships 2025 (CHF 6,252 per Semester)

By Editorial Staff
/ September 16, 2024

The University of St. Gallen (HSG) in Switzerland offers the prestigious Excellence Scholarships to highly talented international students. These scholarships...

Disclaimer: Careerical eConsult posts job listings for the convenience of job seekers. We do not endorse or recommend employers, and a posting does not constitute an endorsement or recommendation. Careerical eConsult explicitly makes no representations or guarantees about positions listed on our website. Careerical eConsult is not responsible for safety, wages, working conditions, or other aspects of employment. It is the responsibility of applicants to research the integrity of the organizations to which they are applying. We advise you to use caution and common sense when applying for any position with an organization or private party.