Job Vacancies at Jumia Nigeria – 6 Positions

Location: Abuja (FCT)
Job Type: Full-time
Department: Services - Logistics - DA Community

Job Objective

• As a delivery experience associate, you will manage the training, engagement and performance tracking of delivery associates (dispatch riders and drivers), to ensure great delivery satisfaction and experience of both customers and delivery associates.

Key Responsibilities

• Conduct and Improve training with Delivery Associates (DAs)
• Evaluate the progress of DAs at an individual level.
• Contribute in process and planning with a focus on DA needs and customer experience.
• Contribute to the engagement of the DA community and foster its sustenance.
• Monitor and track delivery experience related KPIs and Routines using Jumia backend tools.
• Ensure the implementation of tasks and projects defined by leads and department Head.
• Monitor driver-customer communication in line with customer Journey to ensure good customer experience.
• Work closely with hub managers and various departments, as well as maintain best practices and procedures of the delivery experience team.

(adsbygoogle = window.adsbygoogle || []).push({});

Requirements

• Bachelor’s Degree in any related field.
• 2+ years experience
• Excellent verbal and written communication skills
• Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
• Professionalism and deadline oriented
• Great Attention to details: ability to maintain accuracy
• Ability to manage multiple and competing priorities.
• Good knowledge of the e-commerce industry

What We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job Type: Full-time
Department: Commercial

Job Objective

• As Key Account Manager, you will be accountable for the most important of Jumia KPIs: growth and profitability.
• You will focus on managing c-levels end-to-end relationships for our top brands and vendors.
• From the very essence of commercial, to operations or even co-organization of Jumia key commercial events, your scope will provide you with all levers to drive your categories toward the right direction.

Main Responsibilities

• Act as a representative of Jumia to Key Accounts
• Leveraging prospecting skills and relationships to build partnerships with our top brands and vendors
• Drive expansion of existing clients & generate new business with prospect chains
• Managing contract negotiations to establish strong working relationships with restaurant partners, including sustainable economics for both parties
• Play the role of an advocate of the Jumia Food managerial decisions to the vendor
• Ensuring pricing competitiveness, assortment, and stock availability of vendors in the category.
• On-boarding 100% of account’s products & anticipating sourcing through brand product tools
• Driving growth by ensuring we have the right products at the right prices
• Organizing key commercial training and performance steering sessions with vendors
• Collaborate with your accounts on key commercial events such as Black Friday, Jumia Anniversary, etc.
• Execute tasks based on tools, processes and performance based on reporting and campaigns
• Ensuring your accounts are matching key operational KPIs.

(adsbygoogle = window.adsbygoogle || []).push({});

Requirements

• Bachelor's Degree in Business, or any related field
• Minimum of 4 years either in FMCG, tier 1 retail groups, top banking & consulting companies
• Strong commercial skills & analytical skills
• Great capacity to handle high stake negotiations
• Resistant to stress, structured and organized
• Good with tools (excel & PPT, Salesforce.com would be a plus)
• Strong interpersonal skills: Convince the people and your team that you are making the right decisions
• Great ability to work in a fast paced and competitive environment
• Flawless English communication.

What we Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Locations: Ilorin, Kwara; Benin, Edo; Ogun; Kaduna; Uyo Aba, Abia Warri, Asaba Delta, Oshogbo
Job type: Full Time
Department: Commercial

Job Objective

• On the one hand you will work as a member of our sales and account management team and be responsible for identifying, approaching and signing contracts with restaurant partners. You will help develop our offering to partners and manage key accounts and help to grow existing businesses by leveraging your sales and relationship management skills.
• In addition to this, the role will have an operational component and you will manage the local rider base and have to ensure that local operations are handled effectively. After closing the contract you will continue your relationship with restaurant partners and identify and conduct initiatives to activate them.
• We are looking for a generalist who is passionate about Jumia Food and enjoys interacting and negotiating with partners. You’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.

Roles and Responsibilities

• Being responsible for the entire sales process with new partners to source and negotiate the best products in your city to deliver it to our customers
• Driving expansion of existing clients as well as generating new business at prospect chains
• Managing contract negotiations aimed at establishing the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties
• Identifying and building best practices for your sales team and others
• Ensuring end-to-end operational excellence with partners, customers, customer service agents and riders
• Maintaining city staff (riders) by recruiting, selecting, orienting, and training riders.
• Recommending programs and services by identifying and anticipating new trends.
• Reporting into the Head of Sales and Account Manager

(adsbygoogle = window.adsbygoogle || []).push({});

Required Skills and Qualifications

• Minimum 1-2 years of experience in Sales – preferably in a startup environment
• Bachelor's Degree in Business Administration, Marketing or Public Relations is a plus
• Proactive, organized, and obsessed with details and accuracy
• Know how to negotiate your way into a super deal through sales techniques and persuasion
• Having excellent communication skills. Eloquent, with good grammar and writing skills
• Autonomous and self-starter who is able to work in a highly demanding environment
• Computer literate; good knowledge of Google Docs and MS Office.

What We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria
Job type: Full Time
Department: Services - Logistics

Responsibilities

• Overall ownership of On Demand logistics process, policies and execution
• Create SOPs for country JS team alignment with 3PLs, define scope of services from time to time and ensure compliance.
• Own Delivery Associate payment structure in line with the projected cost and the competitive landscape in the countries
• Responsible for end to end customer experience attributed to the delivery like delivery time, rider behavior, losses, etc
• Design guidelines for the rider support team, ensure training is updated with product changes
• Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
• Coordinate with commercial, marketing and the operations team on a regular basis to align on business numbers and communicate the same to the country teams
• Continuously align with the product team on future developments which is in sync with the business goals.

Requirements and Experience

• Bachelor's Degree in (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
• Minimum 8 years of experience with 5 years in last mile or hyperlocal delivery operations owning multiple functions
• Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and workbooks.
• Relevant professional certification in Logistics or supply chain management will be an added advantage
• Relevant years FMCG, E-Commerce or commercial experience
• Ability to negotiate and communicate in flawless English
• Demonstrated competency in data reporting and analysis
• Experience of managing OnDemand operations at scale

(adsbygoogle = window.adsbygoogle || []).push({});

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job type: Full time
Department: Commercial Planning & Performance

Job Objective

• The Senior Commercial Analyst | Commercial Performance Manager is managing and coordinating the work of a small team (2/3 people) of commercial analysts. He aims at bringing exceptional growth for revenue, volume, margin, assortment and conversion rate.
• The Senior Commercial Analyst | Commercial Performance Manager is definitely the main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans.
• The Senior Commercial Analyst | Commercial Performance Manager at Jumia is responsible for anticipating and structuring the commercial activity.

It includes 5 dimensions clearly identified:

• Business steering monthly and daily from topline to bottom line
• Commercial event organization
• Price management to ensure we offer the lowest prices across all markets
• Weekly analysis of our Jumia actual trajectory versus business plan
• Influencing / Coordinating other departments to ensure seamless execution.

Key Responsibilities

• Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team
• Giving daily and weekly visibility on key deviations versus Business Plan
• Defining, coordinating and executing Jumia promotional events, from Black Friday and Jumia Anniversary to weekly commercial events
• Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level 3
• Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs)
• Increasing the number of fast-moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience
• Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritization by our BI team

(adsbygoogle = window.adsbygoogle || []).push({});

Qualifications & Experience

• Top Business / Engineering Schools and Universities
• 2 - 4  years experience
• A significant experience in eCommerce, management consulting, venture capital, company creation or category management (retail) would be a plus
• Proficiency in MS Office and Excel (VBA would be a plus)
• Ability to analyse large data sets to make strategic decisions.

Remuneration
We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job type: Full time

Job Objective

• As Warehouse Manager for dark stores, the scope of your role will be to manage several dark stores within your assigned region.
• You will manage the Inbound, Inventory and Outbound department to ensure all KPIs and targets are achieved. Process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.

Key Responsibilities
Inbound Process & Team management:

• Compliance management in line with inbound volume projection and schedule
• Liaise with appropriate departments (commercial team, vendor management team, and finance department) on prioritization and reconciliation of items be inbounded.
• Ensure quality checks and enforce proper packaging guidelines on all items to be inbounded

(adsbygoogle = window.adsbygoogle || []).push({});

Inventory Process & Team Management:

• Performance management - ensuring out of stock is within monthly target, regular cycle count is carried out and reported.
• Continuous storage capacity assessment and management.
• Improve picking efficiency by enforcing standardization of SKUs storage
• Ensure all items from inbound, order processing and aftersales are put away into location within defined SLAs.
• Organize quarterly cycle count with finance and external auditors.
• Organize offline sales for defective and defective damaged items
• Advise commercial team on aged and slow-moving SKUs to be discounted and sold online

Outbound Process & Team Management:

• Manage the outbound process including Pick, Sorting, Pack Ship of Jumia Express orders within SLA
• Capacity planning in line with weekly volume projection and schedule
• Responsible for managing the projection, utilization and storage of packaging materials
• Responsible for the management of daily order transactions and ensure smooth operations amongst related departments i.e. inbound, inventory, Order processing, Network, etc.
• Performance management includes benchmarking with other countries, appraisals and team coaching.

Cost Reduction:

• Continuously find innovative ways to reduce cost across all warehouse operations
• Reduction of loss due to theft and damaged items
• Improve efficient usage of work tools and materials handling

Team & Process Management:

• Capacity planning, team allocation, and monitoring of tasks and duties.
• Performance management including appraisals and team coaching
• Regular 5S audits/spot checks to ensure the quality of process and provide clear and visible feedback on findings.
• Continuous process improvement be driven by suggestions on systems improvements.
• Escalate issues to senior management within an appropriate time frame and provide head of fulfillment with the end of day/shift handover information

Requirements and Qualification

• Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
• Advanced Excel to create macros, pivot tables, vlookups, analytical capabilities and workbooks.
• Relevant professional certification in Logistics or supply chain management will be an added advantage
• Minimum of 5 years FMCG, or warehouse management experience
• Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location)
• Demonstrated competency in data reporting and analysis.
• Experience or high level of comfort in logistics operations

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recent Posts:

[recent_post_slider design="design-4" category="" dots="false"]