Job Vacancies at Interswitch Group, Nigeria – 8 Positions

Location: Lagos
Employment Type: Permanent
Department: Group Finance & Supply Chain Management

Job Description

• To act as a trusted financial advisor to business to enable the respective business leaders to make informed financial decisions.
• To contribute to the development of the Finance strategy, priorities, solutions and initiatives by providing insights on industry trends within the allocated business/es to ensure that the Finance function remains relevant and continuously enables the attainment of Business Objectives.
• Run budgeting and forecasting within their areas, and preparing individual business cases

Responsibilities

• Financial Control
• Partner with the allocated business leader to manage the budget and finances of their business or function, ensuring that all financial activity is within the stipulated guidelines to protect the financial health of the organisation
• Finance Advisory Services
• Provide sound advise on business decisions to enable business leaders to make financial decisions that will contribute to the continued growth of the organisation
• Risk Management & Analysis
• Identify and highlight and financial risks within the allocated area and recommend and implement potential mitigation strategies to minimize financial loss to the business
• Budgeting
• Participate in the annual budgeting process, taking into consideration the Group and business strategies to ensure that the budget enables the effective operation and growth of the business
• Undertake regular financial forecasting.

Requirements

• First Degree in any discipline from a reputable institution
• 5 years experience in the same or related role
• Professional certification in Finance will be an added advantage.

Application Closing Date
23rd July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job Type: Permanent
Department: Payment Processing

Job Summary

• To manage a team that is responsible for the back-end services of the acquiring business at Interswitch, ensuring merchant services are up and running daily and are functioning as they should.

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Responsibilities

• Understand, Utilize and support the service architecture created for the support of merchants
• Ensures service efficiency and effectiveness of product and channel designs and implementations
• Pilot new services initiatives for merchants and provide feedback for enhancements
• Provide input into the business and Technical Service Catalogue
• Work with support teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
• Deliver on assigned merchant issues and tasks using provided platforms and tools, provide feedback to improve product and service designs
• Manage current solution delivery and service offerings by ensuring SLAs are met by all internal supporting teams
• Follow up on all merchant projects, ensuring projects are managed well and are delivered on time
• Handles Service Training and handover training for new and existing services for merchants
• Carries out End User Quality Assurance on deployed solutions
• Identifies Service enhancements/service improvements, document them and discuss with manager
• Develops and implements initiatives that ensure channel are online, services are running as they should, and uptime is supporting transaction growth
• Oversees the analysis & monitoring of merchant channel trends to be able to make recommendation on business and service enhancements
• Designs and conduct customer surveys
• Regularly meets with merchants, to review service operations performance and document all feedback
• Use trends to engage proactively, support merchant business by introducing new ways to optimize channel
• Generates daily/ weekly Service Operations Performance report to provide insights on Service Trend Analysis from customer and internal perspective
• Provide where not available online transactions reports to merchants and partners by liaising with the core operations teams
• Work with the product and business team, to ensure proper operational framework are in place and operational for deploying and managing new services for merchant
• Engage the product team where required to provided user experience and required enhancement for product usage improvement
• Manage team to ensure they are skilled, equipped and are motivated to provided daily operational support to merchants and the support team

Requirements

• First Degree in any discipline from a reputable institution
• Professional Certifications in Project Management or ITIL is an added advantage
• 3-5 years experience in the same or related role

Application Closing Date
22nd July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Job Type: Permanent
Department: Payment Processing

Job Description

• To develop and implement growth opportunities of Interswitch payment solutions and Services within and outside its country of coverage.
• To drive product feature enhancements and service platform optimization that creates unique long-term value for its value chain (customers / shareholders / markets).
• To transform the Interswitch payment offerings across POS, WEB, QR and USSD into a robust digital financial distribution Ecosystem.
• To co-ordinate, manage and support the sales & account management structure with Sales Network (i.e. technical support, advisory services and lead conversion strategies that increases Interswitch’s revenue).
• Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high volume merchant acquiring.
• Growth transaction volume across POS, WEB, QR and USSD channels through channel features and capacity building by working with product, project, developers, and other existing internal resources.
• Ensure service excellence to all acquired merchants and partners by engaging with the service and operations management teams on behave of the customers.
• Identify, research, development, implement, deploy, and manage new business initiatives across all market types to optimize channel usage and business value by owning merchants in these markets and its sub segments.
• Develop intelligent, relevant and world class business documentations for market and merchant engagements as required by all relevant internal stockholders.
• Acquire strategic partnerships that enables access to market and merchant clusters relevant to the business objectives and would contribute to business value both short term and long term.
• Liaise with all relevant stakeholders in the payment ecosystem where required to understand the payment landscape needs.
• Also, ensuring full understanding of the business risks and putting the right model and processes in place to mitigate such risks.

Responsibilities

• Develop strategies and implement same to deepen product penetration and increase product market share in the retail space in Nigeria
• Conceptualize, build business case and pricing models for the POS payment channels
• Find and assess business opportunities in assigned channels and market
• Develop and execute the delivery of an integrated payment Ecosystem around the POS channel
• Analyze and guide sales network on quality leads to generated per product across applicable market sectors
• Establish and maintain excellent working and process operations with matrix teams seamlessly
• Prepare detailed business requirement/ specifications documents of new business initiatives / products features and liaise with relevant shared technology and product teams to deliver product
• Work with the assigned Product/Marketing Team to deliver quality sales kits for the Sales Team
• Screens potential business deals by analyzing market needs, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
• Protect Interswitch's value by keeping information confidential
• Develop a rapport with strategic/key clients, set targets for Sales Network and provide support that will continually improve the business relationship
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Build in-house capacity for integrating Interswitch payment solutions into merchant’s business ecosystem
• Provide Training plans and content for assigned products to be delivered to both inhouse and external clients
• Attend exhibitions to generate sales leads/opportunities that can be converted to sales post-event
• Communicating merchant/market requirements to colleagues internally and work with them to ensure that products are delivered per customer/market requirements and in line with agreed terms
• Identify networking opportunities, target market events and sales events that would provide positive impact to the sales bottom line
• Perform market research and analysis to monitor local environment for the emergence of new market segments and new merchant pool
• Provide feedback from merchants and market feedback to meet market demands and generate product development ideas
• Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence
• Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility, etc
• Post-sales engagement: visiting customers to discuss on how to improve services
• Research possible new sales opportunities within the existing portfolio of key merchants and identify new potential opportunities
• Monitor feedback from customers to measure their satisfaction with company products
• Provide customers and potential customers with useful information regarding the assigned products and services
• Maintain an awareness of sales and other developments amongst competitors and pass off any relevant information to the Sales Network and others as the case may require
• Maintain access to sales tool (CRM) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively
• Seek out and onboard strategic partners relevant to market segment and payment channel, that aligns with business strategic objectives
• Manage contract content and customer business requirements and solution expectations
• Manage merchant acquiring per the governance policy in place
• Be aware of all card scheme rules and local regulatory as regards your portfolio and ensure all documentations, models, processes, procedures and services align to reduce exposure and risks
• Understand all cost associated with the business and ensure all assigned portfolios remains profitable and growth is visible Year on Year.

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Requirements

• First Degree (preferably in a Business discipline) from a reputable institution
• 5 – 8 years experience in digital financial industry
• In-depth understanding of Business development & Management
• Expertise in Portfolio management.

Application Closing Date
22nd July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job Type: Permanent
Department: Purepay

Job Summary

• To drive the growth of Interswitch’s Purepay Merchant Acquiring products. Responsible for and driving the execution of a product strategy for an allocated business, in line with the business strategy to drive market penetration and to enable the business to achieve its objectives.

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Responsibilities

• Product Visioning.
• Create Product & Portfolio Strategy.
• Roadmap Creation.
• Handle product design sessions.
• Manage rollout & trials.
• Handle product launch with conjunction with product marketing.
• Roadmap reviews.
• Product performance monitoring and reporting.
• Writing product requirement.
• Supporting development.
• Creating user stories.
• Managing product backlog.
• Product documentation and visibility.
• Handling customer and sales feedback.
• Team coaching and feedback.
• Supporting sales and business development.
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Research and analyse market, the users, and the roadmap for the product.
• Keep abreast with Agile/Scrum best practices and new trends.
• Provide all required product reports as at when due.
• Any other function assigned by portfolio manager.

Requirements

• First Degree in a relevant/related discipline.
• Product Management Certification or Project Management certification is an added advantage.
• Minimum of 5 years experience in product management with preferred experience in e-commerce, Fintech or Financial services industry.

Application Closing Date
7th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job type: Permanent
Department: Purepay

Job Summary

• To support the management of Interswitch’s group Purepay Services through the management of interaction between the internal teams, external customers, partners, and other stakeholders.

Responsibilities

• Service Design.
• Support the creation of service architecture.
• Service Operations.
• Runs beta and pilot programs with new services and enhancement initiatives
• Provides input into the business and Technical Service Catalogue.
• Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage.
• Manages issues resolution and assign actionable tasks to various business stakeholders.
• Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams .
• Service Transition.
• Prepares a Project transition to Operational Services checklist for every project assigned
• Service Training and handover training for new and existing services
• End User Quality Assurance
• Continuous Service Improvement
• Identifies Service enhancements/service improvements
• Develops and implements initiatives that ensure product transaction growth
• Oversee the analysis & monitoring of market trends to be able to make recommendation on product enhancements.
• Service Performance Review/ Analysis.
• Designs and conduct customer surveys.
• Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective.
• Regularly meets with top 10 customers to review service performance Others.
• Keeps sales people up to date on functionality and future enhancements to products and provides relevant sales materials.

Requirements

• First Degree in a Science or Art discipline.
• 1 - 2 years experience in same or related field.
• Service / Project Management certifications like ITIL, ISO, PMP, etc will be an added advantage.

Application Closing Date
7th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job type: Permanent
Department: Purepay

Job Summary

• To support the provision of excellent Interswitch’s group Purepay Services through the management of interactions between InterSwitch’s internal teams, customers, partners, and other stakeholders.

Responsibilities
Service Design:

• Conducts a service design exercise for each new service or unique requirements from customers and provides a service specification document based on the exercise
• Provides technical input into acquiring product design
• Supports the creation of a service architecture by providing process/technical input
• Engages customers directly with the project management team for critical wins /deals to agree requirements, product / service functionalities and performance levels.

Service Operations:

• Reviews beta and pilot programs conducted new services and enhancement initiatives
• Maintains and updates the business and Technical Service Catalogue
• Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage
• Reviews issues resolution logs and actionable tasks assigned to various business stakeholders
• Works with operations team to define SLAs for services and contracts
• Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams.

Service Transition:

• Assigns executives to transition each project into operations
• Reviews the project transition checklist prepared by Executives
• Conducts/coordinates Service Training and handover training for new and existing services for Operations teams of banks
• End User Quality Assurance
• Continuous Service Improvement
• Identifies Service enhancements/service improvements
• Develops and implements initiatives that ensure product transaction growth
• Analyses market trends so as to be able to provide input on product enhancements
• Service Performance Review/ Analysis
• Designs and conducts customer surveys
• Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective
• Regularly meets with top 10 customers, to review service performance.

Others:

• Manages relationships with issuers and acquirers
• Drives the resolution of issues raised by issuers and acquirers
• Provides technical presales support to the sales team
• Continuously engages the customers to monitor service quality and delivery levels and areas for improvement
• Reports on revenue
• Reports on transaction trends for all issuers and acquirers (those that trended upwards and the ones that trended downwards) and provides industry insight as to why
• Keeps sales people up to date on functionality and future enhancements to products and provides relevant sales materials.

Requirements

• First Degree in any Science / Art discipline from a reputable institution
• 3-4 years experience in the same or related role
• Certification in Service Management (ITIL Foundation, ITIL Operations, ISO) or Project Management or Business Analysis will be an added advantage.

Application Closing Date
7th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Department: GMD's Office - Business Transformation & Excellence
Job type: Contract

Job Description

• To ensure all processes and policies are duly documented for Interswitch to ensure we achieve repeatable business and maintain our ISO 9001 standards.

Responsibilities

• Business Process Document and Blueprinting
• Ensure all processes and procedures are documented and approved for staff adoption
• Ensure documents are reviewed and updated as changes and developments occur within Interswitch
• Ensure all Operational Polices are documented and approved
• Ensure Process Awareness is conducted to Guide and direct staff members in the interpretation and application of their processes and policies
• Risk Control
• Support the Team Lead, Standardization & Blueprinting in identifying, assessing and mitigating the risks facing both systems and business processes thereby, minimizing the operational risks
• Liaises with stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize Interswitch’s ’s exposure to risk
• Process and Continuous Improvement
• Conduct periodic reviews to Identify process improvement opportunities based on current business operations
• Collaborate with the Value Creation Team to ensure process improvements are reviewed and implemented to achieve expected benefits
• Assess and monitor the efficiency and effectiveness of processes and approved documents and refine as necessary
• Self-Development and People Management
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
• Ensure communication lines are open with the Lead, Standardization and Blueprinting for regular one-on-one feedback
• Develop and maintain customer satisfaction rating

Requirements

• First Degree in any discipline from a reputable institution
• Minimum of 1-2 years cumulative relevant working experience
• Basic understanding of Continuous Improvement and Lean Six Sigma

Application Closing Date
6th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job type: Permanent
Department: Payment Processing

Job Summary

• To drive business development activities, geared towards improvement of existing ILS/IDS value offerings and conceptualizing new solutions to meet market needs.

Responsibilities

• Seeks out and forges relationships with credit service providers, banks, aggregators and potential allies that can help grow and enrich the lending services proposition of ILS/IDS
• Develops business value propositions for lending services focused on High Value Loans, Nano and Micro credit processing solutions offered by ILS/IDS
• Grows the business into new customer and new market segments in alignment with the business focus
• Use set Key Performance Indicators to track Credit Business performance to increase market share and surpass revenue target
• Produce business case documents for new product or service offerings development
• Develops proposals in response to request for proposals (RFPs), delivering Credit business sales presentations
• Conduct seminars and participate in meetings with clients and external vendors
• Possess deep industry insights and keep track of competition
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Create clear objectives and achievement plans for set revenue target
• Monitors activities of the team to ensure Budgeted Revenue are achieved by Analysing credit business performance results and develops tactical initiatives to bridge identified gaps based on data from the lending services portal
• Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
• Ensures the team’s compliance with Interswitch’s business development and account management policies and procedures
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
• Review MOUs, NDAs, SLAs, OLAs for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Support preparation of financial statements and forecasts
• Market research
• Performs market research & analysis and monitors external and internal environment for development of new market segment for high-value, micro and Nano loan products
• Assist in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Credit Business to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, Credit Business, Digital solutions on Micro/Nano loans products practices and operations Account management
• Receives feedback from credit customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services Competitor/Trend analysis
• Monitors and tracks competing products
• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Conduct periodic competitor analysis
• Prepares and submits periodic reports to the Head, Credit Business on the activities of the team for management decision making
• Handles all credit customer or partner inquiries
• Work with the data team in analyzing data for insights

Requirements

• Minimum of B.Sc. in any discipline
• At least 5 years hands-on experience with good industry network

Application Closing Date
5th July, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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