Job Vacancies at Citibank Nigeria Limited (CNL) – 4 Positions (Entry-level & Experienced)

ob Req: ID 21379324
Location: Lagos, Nigeria
Time Type: Full time
Job Category: Product Management and Development

Description

• The Market Segment & Services Senior Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness.
• There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
• Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
• The payment landscape in Nigeria is fast evolving, driven in many parts by nascent technology, regulation, innovation and entry of dynamic non bank participants into the marketplace. These changes have catalysed  the modernization of the Financial Market Infrastructure and the concomitant digitzation of traditional  payment products.
• It has equally fuelled growth in Alternative Payments including Mobile Payments services and E-Commerce  and recently open banking and digital currencies.
• To take advantage of these changes, clients are also aggressively recalibrating their business models and adopting new products and solutions that  introduce efficiencies, visibility and control.
• These factors come together to create a dynamic, competitive and challenging market place that requires undiluted focus of a Payment product manager  in order for Citi to maintain and grow  wallet share and position as a leader in the Payment space.
• This role will report to the TTS Head and will work actively with the SSA Payment Product Manager and partners in the region to provide subject matter expertise support to the cash management product team in the country.  It is  a critical partner to the Corporate & FI sales organization in providing content and expertize in deal structuring / commercialization.  Its functions also include:
  • Managing (end-to-end) the bank’s payment products with a view to significantly growing  share of wallet of our customers’ cash management business and the corresponding revenues.
  • Identifying payment opportunities in the Nigerian market and develop products and processes with a view to significantly encourage the customers to adopt electronic payment methods and digitization initiatives. This will enable straight through processing thereby increasing the capacity of the bank to offer payment services to its customers, reduce operational costs to the bank and increase margins on payment products.
  • Develop partnerships with payment service providers to enable Citi indirectly access mass payment flows and opportunities in non-target market segments of the system.
  • Identify and aggressively drive growth and penetration of new payment channel opportunities in Nigeria.  Introduce, deploy and drive penetration of file services to improve Citi’s payment proposition.

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Responsibilities

• Work closely with Technology, Operations and Coverage teams to drive timely, cost effective and high-quality Delivery of strategically aligned product solutions
• Partner with Finance to evaluate investments in product development, and monitor and control billing/revenue, expenditure, and benefits realization
• Work closely with global and regional product teams to develop and refine the strategy of product solutions, go to market approach, and Delivery model.
• Work with product control functions to ensure that all relevant documentation (eg product Approval Program) and processes are strictly adhered to and part of the management fabric of the product business
• Coordinate planning and other related activities for launching of new capabilities and functionalities across Technology, Operations, implementations, and regional teams
• Work closely with the coverage teams, and core product teams to ensure that demands of the White-Label clients are well understood
• develop an action plan to address VOC (Voice of the Client) feedback. Partner with cross-functional and coverage teams to execute
• Invest time to keep track of Competition, market Trends, new Technologies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• New Product rollout including documenting business requirements, conceptualising, development, implementation, piloting and market roll-out.
• Manage (end to end) existing payment products to achieve revenue and other set goals
• Interface with Relationship Managers, Electronic Banking and Operations & Technology to obtain customer feedback and processing metrics that can aid in new product development and enhancement of existing products.
• Promote the use of alternative payment methods and play a role in industry-wide initiatives to develop electronic payment systems in Nigeria including implementation and rollout of the bank’s Mobile payment services.
• Develop customised, efficient and cost-effective payment solutions for customers
• Manage Partnerships / Alliances related to the product suite
• Subject matter expert responsible for successful knowledge transfer to internal business partners and guidance to Sales / Relationship Managers and other customer facing units in respect of devising marketing strategies (training, materials and support) to enable sales of payment products and conversion of the bank’s target market.
• Competitive understanding of the market place, customer need identification and development of strategies and tactics to grow share and revenues for profitability
• Implementation of Product Plans which encompasses: Product Offering Definition, Development, Testing and Launch, Marketing strategies, Pricing Strategies, Training, Operations and Tech Roadmap, Pricing Models, Sales and Distribution, Delivery Channels, Metrics and Performance Management., Capacity Planning etc.
• Prepare and ensure Product Programs are approved in a timely manner.
• Take full ownership for P& L for Payment Products.
• Grow P&L for existing payments channels as well as new introductions. Develop metrics for monitoring performance and institute a disciplined process for analysis and reporting at agreed frequency.
• The replication of Citi’s global capabilities is a key requirement of this role. By way of innovation, introduce and convert at least 2 clients to use a new channel annually into the next 3 years.
• Grow payment volumes across established channels by 50% annually.
• Manage products through internal strategic partnership with Sales, Operations, Relationship Management, Legal, Financial Control, Treasury and other local and regional peer for successful delivery of all products.
• Establish strong market presence through membership and active participation in driving industry initiatives, become positive change agent throw enthronement of best practices leveraging on knowledge from other climes.
• Work towards achieving harmony in payment capability across all channels.
• Risk Management for the Products (ownership of Rate, Credit, Regulatory and Operational Risk) and its management through the Product Program Process.

Qualifications

• First Degree in a numerate. MBA is an added advantage
• Candidates must also have a minimum of 15 years postgraduation experience, out of which at least 10 must have been in the banking industry and at least 2 as Assistant General Manager.

Education:

• Bachelor’s / University Degree, Master’s degree preferred

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Technical Competencies:

• Demonstrates a sound knowledge of Payments product range, including alternatice payment methods
• Demonstrates a full appreciation for product launch best practices, product risk management, Payment System Risk Management etc
• Strong Product management and analytical skills
• Familiar with innovation strategies
• Strategic Communication and Influencing:
  • Builds strong and lasting relationships with clients and partners.
  • Navigates internal and external networks to drive value for clients and the Firm.
  • Identifies cross-sell / multi-product solutions that optimize client experience and meet returns
  • Inspires, Catalyzes and informs  through all communications, written, verbal or virtual
  • Leverages social media and digital solutions as appropriate
  • Demonstrates high curiosity & creativity when seeking new customer value propositions to meet unmet customer needs
• Demonstrates the ability to communicate  & motivate upwards, across and into  teams in motivating attention and action

Risk, Finance and Controls

• Familiar with Citi’s risk culture, risk and finance frameworks and their application at a legal entity, cluster and country level.
• Sound understanding of credit, interest rate, liquidity, operational, reputation, strategic and compliance risks:
  • Demonstrates expertise, balance and pragmatism to ensure solution delivery is done with the highest respect for safety and soundness
• Promotes and embodies a culture of a strong controls
• Demonstrates ability to generate, evaluate and execute optimization strategies

Governance and Culture:

• Familiar with Citi’s franchise governance frameworks and ensures timely issue escalation
• Creates alignment between the global strategy and local execution.
• Strengthens relationships with external stakeholders, including regulators.
• Is able to articulate the organizational culture and adapt it to the local context
• Holds self and others accountable to working in a manner that is team oriented, collaborative, and responsible

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Req ID: 21334084
Location: Lagos
Job Category: Finance
Job Family Group: Finance
Job Family: Tax

Job Purpose

• Provide support to the Citi Country Finance Officer (CFO) to protect the Franchise and to ensure Citi is appropriately managing Tax related risks as it affects the business activities in the country.
• Proactively identify and resolve country tax issues, supporting the financial reporting, control and management of legal vehicles in compliance with legal, tax and regulatory requirements.

Key Responsibilities
The Tax manager will coordinate, review, monitor or plan for each of the following;

• Oversight and management of all direct and indirect tax processes
• Management of external tax consultants and Citi’s local relationship with the Revenue Authorities
• Management and escalation of tax audits, investigations and tax litigations etc.
• Review of Local tax law changes and implications (and inform senior management appropriately)
• Management of all corporate tax requirements
• WHT offshore payments relating to profit remittance
• Managing tax governance, risks and controls and related controls
• Income tax accruals, Contingent tax reserves and Effective Tax Rate management
• Review and Assessment/notice orders negotiations
• Intercompany ICSAs review and sign-off including APS reconciliations
• Transfer pricing documentations and reconciliations
• Tax balance sheet accounts including deferred tax assets, FIN 48 reserves etc.

Business Relationships:

• Responsible for oversight over taxes that are applicable to the Bank.
• Ensure that the control environment remains safe and sound by liaising with Operational Risk Management (ORM), Compliance, Legal and the Regulatory Reporting Governance Committee (RRGC).
• Act as regulatory liaison by proactively dealing with the requirements of the Central Bank of Nigeria, Tax Authorities and  regulators.

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Person Specification
Academic Qualification / Other Requirements:

• Minimum of First Degree or equivalent in any discipline
• Possession of ACA, ACCA, CFA or other relevant professional qualification or relevant higher degree required
• Minimum of 15 Years post-graduation experience, of which 10 years ideally be within the banking sector with 3 years as SM with experience in at least three (3) major areas of banking operations.

Knowledge:

• Analytical and Financial Skills: applicant must acquire an  understanding of the Firm's financials, balance sheet and income statement with ICG Institutional Client Group, ability to discern key drivers and risk/opportunities.
• Communication skills: will be interacting with  senior management within Citi, on a variety of internally driven and function driven deliverables.
• Teamwork/Relationship Management: the position requires extensive teamwork, partnership and collaboration across Finance and other functions
• Working knowledge of banking products and business

Skills:

• Strong interpersonal and communications skills
• Good teamwork and project management skills.
• Proficiency in Excel, Power point and word office software.

Core Competencies:

• Good Accounting and tax skills
• Financial Modeling and analytical skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Req ID: 21376676
Location: Lagos
Job Category: Institutional Sales

Background

• This role is based in Lagos, reporting directly to the Middle East, Turkey and Africa CSG Cluster Head based within Citi Commercial Bank’s (CCB) team in Dubai and matrix to the Global Subsidiaries Group Head in country.
• The Relationship Manager will have responsibility for developing new subsidiary relationships into the CSG Nigeria business together with strengthening an existing cross border portfolio.
• The RM would be responsible for subsidiaries of multinational clients. The primary responsibilities will be to build relationships and provide financial solutions for the subsidiaries of CCB clients with international presence.
• The job involves day-to-day co-operation with various CCB presence countries and regions, as well as both the product and implementation teams in Lagos, Dubai or London.
• Responsibilities also include active engagement in projects related to additional products and functionalities offered by the CCB teams across the region.
• Citi Commercial Bank caters to SME (Small & Medium Enterprise) and MME (Mid-Market Enterprise) segments. CSG Relationship Manager needs to be aware of country-specific capabilities, limitations, and KYC and lending regulations. S/he needs to be proficient in the product suite offered, working knowledge of Lending products, Trade, FX, and Cash Management as well as Approved Elsewhere Program (AEP) guidelines. This role requires excellent coordination with the overseas Parent Account Manager (PAM) on all matters related to Prospecting/Qualifying, Approving Unit Structuring, Approving Unit Underwriting/Approval, Extending Unit Due Diligence, Legal Documentation, Booking / Funding and managing the end-to-end CSG relationship.
• This is a great opportunity for someone looking to further their career in Commercial Banking and become a founder member of the new CSG business in Nigeria.

Job Purpose

• Active calling on subsidiaries of CCB customers in Nigeria
• Managing relationships with CCB customers in Nigeria, including cash management solutions, FX, trade and credit products
• Monitoring and supporting the products’ implementation process
• Supporting the international expansion of CCB customers
• Managing customers and transactions in the existing CRM platform
• Interaction with other CCB structures across the globe
• Verifying adherence to global KYC (Know Your Customer) standards during the referral management process
• Maintaining overall control and accountability for the managed cross-border transactions referrals.

Key Responsibilities

• Customer acquisition and building relationships with subsidiary relationships in Nigeria
• Assessing credit needs and underwriting credit for subsidiaries
• Leading RFP solutions, working with product partners, and client presentation process
• Liaising and co-ordinating with other regional CCB teams to develop processes aligned with the requirements of CCB customers and identifying further business opportunities
• Interaction with cash management product and implementation teams to improve the product offering and service standards
• Adhere to internal control policies including KYC, completion and updating of all required documentation
• Must support and influence the sales process by applying business knowledge.

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Qualifications
Education Level:

• University Degree
• A Postgraduate Degree or relevant professional qualifications is mandatory.

Knowledge:

• Minimum of 15 years post-graduation experience out of which 10 years must have been in the banking industry and at least 2 years must have been on the Assistant General Manger grade.
• Thorough understanding of banking products for middle market corporate customers
• Understanding of on-boarding process critical elements
• Experience in Commercial / Relationship Banking with international customers
• Ability to assess credit risk of the corporate client.

Skills:

• Strong communication skills and well-structured work approach
• Independent and well organized
• Strong business orientation and ability to react well under pressure to immediate business needs
• Strong focus on delivery
• Ability to turn concepts into actual solutions that can be delivered
• Excellent presentation skills and ability to influence decisions at all levels
• Strong analytical skills with a motivation to learn
• Ability to follow through on risks/issues and track them to closure
• Experience in managing multiple project timelines and prioritizations.

Core Competencies Technical:

• Excellent computer skills
• Understanding of issues in the implementation / onboarding process.

Behavioral:

• Exploring issues and generating solutions. Analysis and use of a diverse range of environmental and business information to identify business priorities and making decisions to deliver business benefits
• Team player with the ability to support the wider CCB team, as well as requesting support from the appropriate team members as required
• Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external sources.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Citi is an equal opportunity and affirmative action employer.
• Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Req ID: 21368317
Location: Nigeria
Time Type: Full-time
Job Family Group: Operations - Transaction Services
Job Family: Cash Management

Overview

• Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.
• It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Responsibilities

• The Teller is an entry-level role responsible for processing varied cash & trade operation tasks in coordination with the Transaction Services team.
• The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment while focusing on quality, details and accuracy.

Other Responsibilities:

• Apply detailed processing knowledge to deliver efficient customer service that meets quality standards
• Perform limited complexity transaction duties / Cash & Trade Operation tasks under general supervision
• Complete processing activities related to compliance and control
• Assist new team members with procedural tasks
• Contact internal and external customers on a frequent basis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• This job description provides a high-level review of the types of work performed.
• Other job-related duties may be assigned as required.

Qualifications
Education / Experience:

• B.Sc - First Degree.
• 1 year of relevant experience.
• Pass basic induction and operations training.

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Success Profile:

• You’ll have strong communication, planning and organizational skills which will benefit you and the team.
• Our teams need individuals who can research, process, and interpret large amounts of information every day which will allow you to make ethical decisions with integrity
• Analytical
• Adaptable
• Logical
• Quick-thinking
• Multi-tasker
• Efficient.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Citi is an equal opportunity and affirmative action employer.
• Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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