Job Vacancies at ARM Pension Managers (PFA) Limited – 8 Positions in Nigeria
ARM Pension Managers (PFA) Limited is recruiting to fill the following positions:
1.) Business Support Officer
2.) Customer Experience Officer
3.) Call Center Agent
4.) Business Development Executive
5.) Secondary Portfolio Manager
6.) Business Development Executive (Ebonyi)
7.) Business Development Executive (Enugu)
8.) Business Development Executive (Abia)
ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands. We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.
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See job details and how to apply below.
1.) Business Support Officer
Location: Lagos
Job Type: Full-time
Department: Customer Experience
Summary
- The Business Support Officer will work with the Team Lead, Business Support to provide analytical, operational, and administrative support to the Business Development Department and serve as a liaison officer with other departments.
Responsibilities
- General Administrative Support
- Arrange meetings and pre-briefs as needed with officers, Members and others.
- Book venues and refreshments for meetings if needed.
- Prepare agendas and take minutes for meetings as needed
- Manage and respond to a variety of correspondence, including recruitment of staff,
- letters, emails and general ad-hoc enquiries.
- Manage telephone enquiries for Heads of Service when out of the office or at meetings.
- Handle the administrative elements of the recruitment process for
- senior managers
- Process invoices using the council’s financial management system.
- Carry out ad-hoc administrative work as needed.
Requirements
- A First Degree in Business Administration, Marketing or Economics (Postgraduate Degree in Business Administration or Business Management will be an added advantage).
- Minimum of 2 years post qualification experience preferably in the Financial Services Sector.
- Suitable candidates should have very strong research and presentation skills.
- Should be proficient in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications.
- Should have very good interpersonal skills, be result-oriented and customer-centric.
- Should have good analytical and problem-solving skills.
- Finally, should have the ability to work autonomously and as an effective team member, including the ability to establish work priorities, and meet determined deadlines and commitments.
Skills:
- Personal Characteristics: Good interpersonal skills, Good communication skills.
- Excellent Analytical and critical thinking Skills
- Knowledge of Microsoft Word, Powerpoint and Excel.
Competency:
- Communication
- Communicating Effectively
- Business Acumen.
Application Closing Date
31st October, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
2.) Customer Experience Officer
Location: Zamfara
Job type: Full-time
Department: Customer Experience
Job Summary
- Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touch points.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Keeping informed of industry trends and new CRM technologies.
Requirements
- A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
- At least 2 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Great organizational and time management abilities
Competencies:
- Communication
- Time Management
- Communicating Effectively
Application Closing Date
31st October, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
3.) Call Center Agent
Location: Ikoyi, Lagos
Job Type: Full-time
Department: Customer Experience
Responsibilities
- Responsible for the timely management of calls (both inbound and outbound)
- Identifying customers’ needs and providing appropriate solutions to their complaints.
Requirements
- A First Degree in a relevant field
- 1 - 3 years experience
- Previous experience in a similar role, and high fluency in YORUBA language
- Excellent verbal & phone communication skills, with active listening
- Excellent relationship management skills and highly developed emotional intelligence.
Application Closing Date
31st October, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
4.) Business Development Executive
Location: Ekiti, Nigeria
Job Type: Full-time
Department: Business Development
Job Summary
- The Business Development Executive will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
- The executive must demonstrate the ability to attract new business to achieve designated revenue target levels.
- He/she must be able to develop profitable business with new and existing customers.
Responsibilities
- Opening and closing of new businesses.
- Registration of new clients and/ or staff of organizations.
- Processing of RSA form for timely generation of pins.
- Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
- Sales of Additional Voluntary Contribution to clients alongside their RSA.
- Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
- Ensure that accounts opened are funded.
Requirements
- Bachelor's Degree from an Accredited University
- Minimum of 2 years of professional working experience in the financial service industry.
Competencies:
- Attention to Detail
- Analytical Thinking
- Communicating Effectively
- Relationship Building for Influence.
Application Closing Date
31st October, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
5.) Secondary Portfolio Manager
Location: Lagos, Nigeria
Job type: Full-Time
Department: Investment Management
Summary
- The primary job function will entail supporting Primary Portfolio Managers to manage assigned portfolios in line with their investment policies and relevant regulatory frameworks.
- The Secondary Portfolio Manager will rely on research output from internal and external analysts to develop actionable investment ideas.
- This may involve performing fundamental analysis and building proprietary models etc.
- He / She will be assigned portfolios to manage in a secondary capacity wherein they will make investment recommendations to the PPM for approval as well as effectively maintaining administrative oversight for the portfolios.
Responsibilities
- Provide client consultation to develop investment objectives
- Provide advice and guidance for investment opportunities to customers
- Create reports on investment performance and activity
- Communicate with clients about their accounts, market conditions and economic trends
- Manage equity and bond portfolios with the aim of maximizing investment returns
- Commensurate acceptable levels of risk based on client instructions
- Handle financial products as required
- Work together with investment research teams to identify investment opportunities.
Requirements
- Master's Degree in Business, Finance, Investment or a related field preferred
- Proven experience in investment and financial assets management as an analyst or assistant manager in a financial institution environment
- Strong understanding of investment strategies and risk management
- Exceptional customer service with a client focus.
Competency:
- Communication.
Application Closing Date
31st October, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
6.) Business Development Executive (Ebonyi)
Location: Ebonyi, Nigeria
Employment Type: Full Time
Department: Business Development
Summary
- The Business Development Executive will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
- The executive must demonstrate the ability to attract new business to achieve designated revenue target levels.
- He / she must be able to develop profitable business with new and existing customers.
Responsibilities
- Opening and closing of new businesses.
- Registration of new clients and/ or staff of organizations.
- Processing of RSA form for timely generation of pins.
- Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
- Sales of Additional Voluntary Contribution to clients alongside their RSA.
- Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
- Ensure that accounts opened are funded.
Requirements
- Bachelor's Degree from an Accredited University.
- Minimum of 2 years of professional working experience in the financial service industry.
Competencies:
- Attention to Detail.
- Analytical Thinking.
- Communicating Effectively.
- Relationship Building for Influence
Application Closing Date
31st October, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
7.) Business Development Executive (Enugu)
Location: Enugu, Nigeria
Employment Type: Full Time
Department: Business Development
Summary
- The Business Development Executive will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
- The executive must demonstrate the ability to attract new business to achieve designated revenue target levels.
- He / she must be able to develop profitable business with new and existing customers.
Responsibilities
- Opening and closing of new businesses.
- Registration of new clients and/ or staff of organizations.
- Processing of RSA form for timely generation of pins.
- Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
- Sales of Additional Voluntary Contribution to clients alongside their RSA.
- Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
- Ensure that accounts opened are funded.
Requirements
- Bachelor's Degree from an Accredited University.
- Minimum of 2 years of professional working experience in the financial service industry.
Competencies:
- Attention to Detail.
- Analytical Thinking.
- Communicating Effectively.
- Relationship Building for Influence
Application Closing Date
31st October, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
8.) Business Development Executive (Abia)
Location: Abia, Nigeria
Employment Type: Full Time
Department: Business Development
Summary
- The Business Development Executive will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
- The executive must demonstrate the ability to attract new business to achieve designated revenue target levels.
- He / she must be able to develop profitable business with new and existing customers.
Responsibilities
- Opening and closing of new businesses.
- Registration of new clients and/ or staff of organizations.
- Processing of RSA form for timely generation of pins.
- Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
- Sales of Additional Voluntary Contribution to clients alongside their RSA.
- Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
- Ensure that accounts opened are funded.
Requirements
- Bachelor's Degree from an Accredited University.
- Minimum of 2 years of professional working experience in the financial service industry.
Competency:
- Attention to Detail.
- Analytical Thinking.
- Communicating Effectively.
- Relationship Building for Influence
Application Closing Date
31st October, 2021.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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