Job Vacancies at Airtel Nigeria

Enugu, Lagos, Kano - Nigeria Posted 4 years ago Posted on Advertising / Social Media / Marketing / PR, Analyst/ Quality Control, Information Technology / ICT

Airtel Nigeria (Airtel Networks Limited) is recruiting to fill the following positions:

1.) Regional Marketing Manager - South East
2.) Regional Marketing Manager - North East
3.) Technology Compliance Manager
4.) Head, Merchant and Payment Services
5.) Information Technology Innovation Analyst
6.) Information Technology Security Analyst
7.) Home Broadband Manager

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

See job details and how to apply below.

1.) Regional Marketing Manager - South East

Location: Enugu

Job Purpose

Responsible for driving all elements of commercial operations and implementing the customer service strategy for delivering revenue numbers at regional level.

Key Accountabilities

Drive the implementation of commercial strategy for the regions to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with the Regional Operations Director, Central Brands Team & Regional commercial team.
Develop and lead the regional commercial activities and policies
Review market research to determine opportunities that exist and ways to capitalize on them
Drive acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of customers.
Prevent churn of existing customer base
Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
Driving the Regional trade marketing strategy and implementation plans to drive effective brand communication at the point of sale in the key retail trade channels as well as company owned stores.
Product and services communication
Campaign and promotions Communications
In-store brand communications for Airtel stores
Develop and drive the strategies that will stimulate incremental minutes of use for customers on the network at regional level.
Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
Identify and improve process that will ensure Revenue growth by retaining High Average Revenue per Unit customers.
Analyze, recommend and enable changes in Acquisition policies and procedures with Regional Directors. Review and drive Collection Strategy to Optimize internal process and cost optimization
Institute the process and evaluation of Monitoring health of acquisitions.
Plan and implement a robust complaint management system that ensures Timely resolution of queries at showrooms
Analyze customer complaints process wise and design action plans for process improvement, partner and influence the respective process owner for change
Work with Head Office and other cross-functional teams for process changes and other initiatives for enhancing customer experience in the zone.
Control Bad Debts
Ensure optimal spend vis-à-vis budget and monitor performance against plan
To ensure the functions objectives are delivered through a highly motivated and engaged team. Giving regular feedback and reviews to each team member as this plays a critical role in ensuring employees are engaged and deliver results, leading to lower attrition of people hence protecting talent.
Develop a bench strength of future leaders through coaching, mentoring and guidance.

Qualifications, Skills & Knowledge

Bachelor's Degree in Marketing and Management or like discipline
An MBA with focus on Marketing
Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage
At least 12 years working experience with 7 years or more in a senior management role in FMCG industry and at least 5 years in Telecoms Marketing
Strong People skills- Building Collaborative Relationships and Empowering and Developing people
Risk-taking appetite
Business and Commercial acumen
Excellent understanding of corporate governance standards
Should thrive in challenging situations
Ability to network with global players
Strong analytical skills and problem-solving skills
Entrepreneurial Ability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Regional Marketing Manager - North East

Location: Kano

Job Purpose

Responsible for driving all elements of commercial operations and implementing the customer service strategy for delivering revenue numbers at regional level.

Key Accountabilities

Drive the implementation of commercial strategy for the regions to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with the Regional Operations Director, Central Brands Team & Regional commercial team.
Develop and lead the regional commercial activities and policies
Review market research to determine opportunities that exist and ways to capitalize on them
Drive acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of customers.
Prevent churn of existing customer base
Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
Driving the Regional trade marketing strategy and implementation plans to drive effective brand communication at the point of sale in the key retail trade channels as well as company owned stores.
Product and services communication
Campaign and promotions Communications
In-store brand communications for Airtel stores
Develop and drive the strategies that will stimulate incremental minutes of use for customers on the network at regional level.
Design and control implementation of optimization strategy in the Region in conjunction with Head Quarters Team to ensure alignment.
Identify and improve process that will ensure Revenue growth by retaining High Average Revenue per Unit customers.
Analyze, recommend and enable changes in Acquisition policies and procedures with Regional Directors. Review and drive Collection Strategy to Optimize internal process and cost optimization
Institute the process and evaluation of Monitoring health of acquisitions.
Plan and implement a robust complaint management system that ensures Timely resolution of queries at showrooms
Analyze customer complaints process wise and design action plans for process improvement, partner and influence the respective process owner for change
Work with Head Office and other cross-functional teams for process changes and other initiatives for enhancing customer experience in the zone.
Control Bad Debts
Ensure optimal spend vis-à-vis budget and monitor performance against plan
To ensure the functions objectives are delivered through a highly motivated and engaged team. Giving regular feedback and reviews to each team member as this plays a critical role in ensuring employees are engaged and deliver results, leading to lower attrition of people hence protecting talent.
Develop a bench strength of future leaders through coaching, mentoring and guidance.

Qualifications, Skills & Knowledge

Bachelor's Degree in Marketing and Management or like discipline
An MBA with focus on Marketing
Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage
At least 12 years working experience with 7 years or more in a senior management role in FMCG industry and at least 5 years in Telecoms Marketing
Strong People skills- Building Collaborative Relationships and Empowering and Developing people
Risk taking appetite
Business and Commercial acumen
Excellent understanding of corporate governance standards
Should thrive in challenging situations
Ability to network with global players
Strong analytical skills and problem solving skills
Entrepreneurial Ability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Technology Compliance Manager

Location: Lagos

Job Purpose

To provide independent assurance to the business on the effectiveness of technology management processes deployed
Particular focus will be around the areas of information technology (and security), network technology (and security) and revenue assurance and mobile money
The role holder would be a reference point within the internal assurance function on all other technology areas including its interface with relevant aspects of the outsourced internal assurance team.

Key Accountabilities

Interrogate key systems to determine best in class design, implementation and output
Ensure deployment and outputs are in line with regulatory guidelines and business expectations e.g. QoS, KYC, Environmental etc.
Advise Technology, Revenue Assurance and Network functions on appropriate documentation to support deployed processes
Understand process and policy design and support engineering, re-designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs for technology related processes
Review of existing technology processes, policies and procedures for quality and re-engineering for efficiency.
Create interface & co-ordination to ensure compliance to approved technology policies, processes and procedures for the OPCO.
Constantly engage with the Technology Functions (Networks, IT, Revenue Assurance & Mobile Money) at Group and OpCo’s to align the processes and ensure closure of all open issues
Identify and drive process and efficiency improvement projects for assigned function (Business, Customer Impacting and revenue/cost impacting) using lean and six sigma tools.
Advise business / function on when technology can be an enabler or when underlying process needs enhancement
Align with regulatory teams for all key regulatory KPI’s for Technology Functions (Networks, IT, RA & Mobile Money), ensuring compliance levels are tracked and measured.
Ensure that technology infrastructure and platforms are equipped and ready for the delivery of KPI’s.
Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
Implement and Lead Compliance, Audits and learning sharing for technology Policies and Processes
Ensuring effective implementation of Adherence to Regulatory QoS standards and requirements
Effective engagement with the IA group team to define the audit and pain areas.
Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
Effective implementation of the learning’s tracker and close looping for the OPCO
Ensuring all the audit observations of the OpCo are effectively close looped.
Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
Ensuring technology gaps are identified and shared with relevant stakeholders for implementation.

Qualifications, Skills & Knowledge

A Bachelor's Degree in Electrical / Electronic Engineering, Computer Science or related fields
Computer Assisted Audit Techniques (CAATs)/Data analytics using Caseware IDEA.
Knowledge of programming (e.g. Python, VBScript, Powershell, etc) is a plus
Minimum of 7 years’ experience with least 3 years in IT/Networks Operations audit in Telecommunications.
Experience performing technology audits for Big 4 clients is a plus
Experience evaluating Network Architecture etc.
Exposure to technology, process reengineering and handling decentralized operations is desirable
Effective Project management & Co-ordination
Report writing
Communication
Interpersonal Skills
Problem solving
Service Focus
Persuasion & negotiation Skills
Relationship Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

4.) Head, Merchant and Payment Services

Location: Lagos

Job Purpose

As a key member of the Executive Management team, acting in the capacity of a strategic business partner to guide and build value in organisation via building business relationship with Merchants and other thirty party Payment aggregators and providers.

Key Accountabilities

Collaborate and drive outcomes across various elements of payments such as merchant acquiring, processing, technology, payment facilitators & other intermediaries, etc.
Develop merchant acquisition infrastructure (value proposition, sales pipeline/processes, pitch, etc.) for the team
Manage/deploy a team of merchant acquisition hunters and ensure that the team achieve the set target by management
Generate, coordinate and plan inbound/outbound leads with a focus on strategic or large merchant partners
Cultivate, manage and grow key strategic relationships that will generate opportunities for merchant acquisition
Plan major/national events, programs and activities that will drive merchant acquisition.

Skills & Knowledge

Payments expertise with a wide perspective on all elements of payments.
Strong MS Excel Skills
Strong execution mindset focused on the effective achievement of business goals with the ability to dive into details and collaborate across teams.
Understanding of the payments industry, Relationships across key players and perspective and regulatory environment would be valuable.
Industry experience in the payments ecosystem including payments facilitators, merchants, payments networks or Fintech operators is desirable.
Functional experience in business development and partnership.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

5.) Information Technology Innovation Analyst

Location: Lagos, Nigeria

Job Purpose

The Innovation Analyst is responsible for researching and implementing innovations and interventions, using technology to drive significant growth in revenue by
Research and Implement new projects and other activities, in conjunction with different business functions.
To examine new developments and their applicability to solve customer needs or offer new opportunities for improved effectiveness or efficiency to achieve organization targets
Stays current on the latest trends in emerging technology and digital technology usage.

Key Accountabilities

Research and Implement Innovative ideas.
Evaluates internal and external customers’ needs and abilities in order to provide appropriate solutions.
Provides input to business requirements for the design of solutions.
Identifies and provides input to new technology opportunities that will have an impact on the IT Technology Stack.
Work in cooperation with their project managers
Work on more than one project at a time and so must constantly reevaluate their priorities and deadlines
Gain an understanding of the organization’s business processes relevant to the project’s goals
Document processes to help refine the problem the project is trying to solve; documentation almost always involves diagrams modeling how work is done
Maintain a sound relationship with all business functions in order to ensure satisfaction in the use of IT systems and manage expectations

Qualifications, Skills & Knowledge

A good degree and/or relevant professional qualification.
2-3 years in Technology .
Specialist knowledge in technology and technical developments and their application in research, higher education or further education and skills sectors.
Experience in designing and delivering programs of work or projects that will enable Airtel to deliver effective change in a specialist area or sector.
A track record and recent experience of project or Programs management.
Excellent oral, written communication and inter-personal skills.
Knowledge of SQL, C++, C, C#, Python, Java, JavaScript, HTML, CSS, PHP, JSP, jQuery, PL/I, Fortran, COBOL, Shell Scripting, Spring MVC, AngularJs, JSP, Node.js, React, Laravel
Knowledge of Web Technologies
Software Testing and Quality Assurance Testing

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

6.) Information Technology Security Analyst

Location: Lagos
Job Type: Full Time

Job Purpose

This job ensures the implementation of information security policies, procedures and practices within various business processes, product/services and employee activities across all functions and lines of business.
This job is required to ensure the on-ground enforcement and continual monitoring of security operations within all Airtel functions, strategic partners and other third parties in the defined OpCos.
It encompasses security operations within Data Centers, providing support for managed security services and New Product Development (NPD); supporting business and technology teams by evaluating security-related aspects of critical services such as Airtel Money; assessment of the solutions and services platform; monitoring of ongoing IT & NW security projects; application security; facilitating Internal and External IT audits & helping the operations team during on-ground closure of the audit observations; carry out investigations and forensics; assessment of the risks that may lead to breach of confidentiality and business disruptions; implementing process/technology controls to mitigate the identified risks
This Job requires working with all units that engage in data processing activities, in this role, you should be a team player with a keen eye for detail and problem-solving skills
Your goal will be to drive compliance to the applicable data protection laws and Coordinate all IT Audit Activities.

Key Accountabilities

Implementation of security controls and compliance with AISP (Airtel Africa information security policy ) security guidelines across all functions through functional SPOCs
Implementation of security controls in compliance with the ATSP (Airtel Africa Third-party Security Policy) across all MS partners, VAS vendors and other third parties
Assisting in Network security operations and securing network VAS operations
Data Centre security operations (including physical and logical controls)
Ensure quarterly VAPT (Vulnerability Assessment Penetration Testing) assessment of all systems in the enterprise.
Coordinate all strategic partners (internal and external) to ensure timely closure of all vulnerability findings
Driving compliance of all end-user devices to AV, SCCM, DLP and NAC.
Implementation of security controls and compliance with AISP/Africa security guidelines across all functions through functional SPOCs
Support in the Implementation of security controls in compliance with the ATSP/Africa across all MS partners, VAS vendors and other third parties
Data Centre security operations (including physical and logical controls)
Work at enhancing the units posture in the organization.

Qualifications, Skills & Knowledge

B.Sc / B.A / in Computer Science or related discipline
An understanding of information technologies and data security;
Excellent communication skills
Resourcefulness
Knowledge of computer networks, OSS and BSS
Attention to detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

7.) Home Broadband Manager

Location: Enugu
Employment Type: Full-time

Job Purpose

Manage and supervise team of 3rd party Market Developers (MDs) and Direct Sales Agencies’ (DSA) activities.
Deliver sales target.
Increase Average Revenue per User (ARPU) and customer base via conversion and churn of existing broadband users to Airtel broadband.
Prospect and acquisition of high quality broadband customers.
Ensure channel development and process compliance in order to enhance our competitive differentiation through effective relationship management and customer retention activities.

Key Responsibilities

Work with 3rd party MDs or/and DSAs to create awareness, education, trial, conversion and regular usage of Airtel Broadband products and services in homes, offices and HORECA outlets.
Identify opportunities for quality acquisition & execute leveraging all customer-facing staff and channels within region.
Manage & develop a motivated and result-oriented team of market developers.
Identify, register and develop profitable DSAs who will have feet on street to penetrate residential estates, Horeca outlets, offices and higher institutions with Airtel broadband products.
Create symbiotic relationships in events sponsorship with HNI presence to drive sales and revenue growth
Develop forecasts and market projections.
Database management
Scorecard update, gap analysis and timely reporting of all initiatives, potential prospects, queries, challenges, call plans and new sales.
Industry Awareness / Competition Intelligence
Cross-Functional Liaison and Support
Forecasting, Allocation of sales target and Reporting
Perform other standard duties as might be required of the position.

Skills & Knowledge:

A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business related discipline.
Superior written and verbal communication skills.
Selling skills, organizational skills, and self-directed time management skills
Ability to plan daily/periodic operations and turn strategy to execution.
Proficiency in Microsoft Office, especially PowerPoint presentations.
5+ years of varied experience in Sales & Marketing with at least 1 year in middle management level.
Relevant experience in Telecom industry is desirable
Solid track record of sales performance, new business development, quality customer acquisition and key account management with a passion for Airtel Nigeria products/services
High level of professionalism in both appearance and attitude.
Authoritative, ultra-professional experts with an inviting and friendly demeanor
Demonstrated passion for sales and delivering unparalleled customer service
Goal-oriented, self-motivated and possess an entrepreneurial spirit which sparks their creativity and resourcefulness.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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