Job Vacancies at Airtel Nigeria – 3 Positions

Location: Lagos

Purpose of the Job (Brief)

• To ensure efficient integration of new and modified Voice, SMS, Data, VAS and Financial Services products/tariffs/promos/services onto the Billing system/Network with 100% revenue assurance.
• To identify risk inherent in new and existing Voice, SMS, VAS, Data and Financial Services products, thereby minimizing loss and maximizing revenue when products are launched

Key Responsibilities
Revenue Assurance(RA) on all Voice, SMS, Data and Financial Services Products / services / Tariffs:

• Ensure RA/Quality Assurance testing of new Voice, SMS, Data and Financial Services products/services/Tariffs/Promos for 100% revenue assurance.
• Review new Voice, SMS, Data, VAS and Financial Services, identify process gap and report for action.
• Ensure all areas/issues raised at product concept review is captured in the final approval document and tested during service roll out UAT.
• To prepare and conduct ATP (acceptance test plan) in conjunction with software/application developer or vendor
• Escalate and follow up on identified revenue impacting issue for resolution.

Risk Analysis on Voice, SMS, Data, VAS and Financial Services:

• Identify all conflicting business rules of all Voice, SMS, Data, VAS and Financial Services
• Prepare risk analysis document on all Voice, SMS, Data, VAS and Financial Services
• Inform all stakeholders and Product owners of identified risk

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Change Control Management:

• Prepare test cases of all Voice, SMS, Data, VAS and Financial Services/ Products/Tariffs/Promos for Implementers
• Prepare User Acceptance Test Document for all Voice, SMS, Data, VAS and Financial Services products/tariff/promos
• Coordinate and participant in end-to-end UAT tests before roll out of all Voice, SMS, Data., VAS and Financial Services/ Products/Tariffs/Promos
• Respond to any escalated issue during change process.

Rollout of all Voice, SMS, Data, VAS and Financial services / Products / Tariffs / Promos:

• Coordinate and participate in post roll out UAT/Regression test after service roll out.
• Coordinate all efforts to ensure that all Voice, SMS, Data, VAS and Financial Services/ Products/Tariffs/Promos roll out meets stipulated launch date with 100% accuracy and no loss of revenue.
• Ensure termination of Voice, SMS, Data and Financial Services/ Products/Tariffs/Promos offer at specified date and carry out UAT to confirm termination.
• Ensure dropping of eligibility and whitelist offer IDs upon expiration of validity for all Voice, SMS, Data, VAS and Financial Services/ Products/Tariffs/Promos
• To conduct test on upgrade/integrations on the SDP/HLR/CCN/network nodes in conjunction with Technical team

Compliance with management's approval and adherence to all Voice, SMS, Data, VAS and Financial Services product integration policies, procedures and SLAs:

• To ensure all Voice, SMS, Data, VAS and Financial Services tariffs configured on the billing system are in line with management's approval and bills 100 % accurate.
• Escalate issues found contrary to approval to appropriate authority and follow through for correction.

Resolution / management of escalation on all Voice, SMS, Data. VAS and Financial Services / Products / Tariffs / Promos:

• Ensure all escalations around Voice, SMS, Data, VAS and Financial Services (from Fraud Management, Technical, CC teams) are treated and dispatched. Generate incident report as required.
• Coordinate immediate UAT on reported Voice, SMS, Data and Financial Services cases to confirm status of issue and escalate to respective unit for resolution/sealing off loopholes (where necessary).
• Respond to Audit /Fraud enquires.

Skills

• First Degree in a related discipline
• A professional qualification in CISA would be desirable
• A Master’s Degree would be desirable
• Minimum of 4 years telecommunications experience (with minimum of 2 years in Revenue Assurance)
• Ability to pay attention to details; Accuracy and precision
• Knowledge of all company’s products and business rules governing the products
• Knowledge of Network and technology for all products
• Revenue Assurance skills- Reconciliation, investigation and reporting
• Strong analytical and problem solving skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Enugu, Nigeria

Job Purpose

• To demonstrate strong competence in Business Analysis, Business Performance Reporting, Project Management in the area of planning, performance tracking and gap analysis.
• Coordination of Regional Sales activities, liaising with Zonal Business Managers, head office sales support team on regional inputs and deliverables.

Key Accountabilities

• To provide zonal and regional reports and analyses on daily/weekly/monthly pipeline sales
• To provide reports on daily/weekly/monthly market development activities
• To provide reports on Regional Operations Performance
• To coordinate regional review meetings
• To coordinate regional Channel Partner forum

Skills & Knowledge

• Bachelor's Degree
• 7 relevant experience
• Good analytical skills
• Good knowledge of Microsoft Office.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria

Job Purpose

• To plan and Implement a timely and accurate in-house Payroll System in line with the Payroll Strategy and manage employees compensation and benefits to ensure continued competitiveness and internal parity.
• Wholly own and manage the payroll process, providing functional support, data entry, training, troubleshooting and required guidance

Key Accountabilities
Formulate and Implement the Operations’ Payroll Strategy in line with policies and procedures

• Prompt advice of payroll inputs to Payroll Service provider.
• Review of payroll service provider payroll files for accuracy.
• Accurate and on-time payment of employees’ salaries and other on-roll payouts.
• Provide support in the maintenance and revision of payroll system, policies, procedures and short-and long-range planning.
• Analyze and interpret payroll operations and policies to staff and the company in general
• Ensure payroll balancing and systems integrity.
• Provide timely and accurate information for payroll audits, while ensuring confidentiality of payroll information.

Ensure effective staff salary cost allocation and reporting:

• Calculate, allocate and maintain employee staff costs in line with approved Cost codes.
• Accurate management reporting on employee salary costs for trends analysis and budgeting.

Reporting & MIS:

• Flash & Forecast Monthly reporting to Finance.
• Payroll Analytical reporting.
• Maintain and develop custom reports exclusively from the HRMS/automated tool to meet management reporting requirements.
• Monthly HC report to Finance.
• Ad Hoc reports whenever required.

Payroll data processing:

• Quarterly SIP validation.
• Annual Increment, Mid-Year increment data validation & process compliance.

Effective implementation of the Sales Incentive Plan:

• Provide analytical & technical support for the delivery of the company’s Sales Incentive programs.
• Ensure prompt and accurate payment of SIP.

Benefit Management:

• Responsible for management of employee benefits such as airtime and data allocation, medical administration, celebratory voucher issuance and staff mobile handset issuance.

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Effective Relationship Management with relevant statutory organizations:

• Effective relationship management with statutory organizations such as Pension Fund Administrators, Federal Mortgage Bank of Nigeria and Nigeria Social Insurance Trust Fund.

HR process & system implementation:

• HR data input based on timelines in SLA document.
• Improve utilisation of key automation tools.
• Identifies HRIS/automation training needs of end users and provides such learning interventions on a regular basis.
• Provide guidance and support to employees on relevant HRMS and automations queries.
• Ensure audit flags are minimized or non-existent.

Skills & Knowledge

• First Degree in Human Resources / Behavioral Sciences
• A professional qualification of CIPMN, CIPD, SHRM is desirable
• 3-5 years’ experience in HR Operations, with at least 2 years in payroll process review and management
• Working knowledge of payroll best practices
• Very good understanding of state and federal tax legislations
• Prior Compensation Market Pricing and Salary Survey Completion experience
• Ability to handle high levels of responsibility, self-directed, with strong organizational and project management skills
• Ability to use logic to solve difficult problems quickly by separating relevant and irrelevant information; establishes facts, obtains all pertinent information before making decisions and bases decisions on concrete evidence
• Strong work ethic and team player
• High degree of professionalism
• Strong interpersonal communication skills with various levels of management
• Analytical skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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