Job Vacancies at 9mobile Nigeria
9mobile is recruiting to fill the following positions:
1.) Specialist, Business Intelligence
2.) Specialist, Customer Value Management
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
See job details and how to apply below.
1.) Specialist, Business Intelligence
Job: IRC4162
Location: Lagos
Job Summary
- Gather and process consumer data for input into EMTS's overall business plan.
Principal Functions
Operational:
- Gather and analyse consumer data along but not limited to the following parameters: Minutes of Use (MOU); Line activation, Recharge trends / statistics, Customer churn, Average call duration, Call destinations etc.
- Develop periodic business intelligence reports based on information analysed and circulate to relevant commercial units.
- Gather relevant statistics on promotions and new product usage; develop preliminary performance reports and forward to the Manager, Business Intelligence for additional input.
- Liaise with IT to ensure optimal functionality of all Enterprise Warehouse tools required for data collation and reporting.
- Develop and maintain an up-to-date database of all consumer information on EMTS's network.
- Liaise with relevant units/teams/functions in carrying out all relevant activities.
- Attend team/divisional/departmental meetings as required.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Business Intelligence.
- Build predicative modelling on Subscriber profiling, Segmentation, forecasting, market based affinity, churn management
- Liaise with Product and Information Department to ensure all launched products are properly developed and implemented to ease BI reporting.
- Creation and monitoring of Commercial Dashboards for C-Level Executives and various department using SAP Xcelsius and Information Design Tool (IDT)
- Perform any other duties as assigned by the Manager, Business Intelligence.
Educational Requirements
- First degree or its equivalent in a relevant discipline.
- Minimum of four (4) to six (6) years post NYSC relevant work experience.
- Strong knowledge of Microsoft Excel, Access, and PowerPoint presentation skill.
- Advance knowledge of Structured Query Language (SQL)
Application Closing Date
12th May, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
2.) Specialist, Customer Value Management
Job: IRC4164
Location: Lagos
Function: Marketing
Job Summary
- Develop and measure customer retention and life cycle management, programmes and campaigns through the outbound and inbound channels to reduce churn and increase usage across all the products and services.
Principal Functions
- Participate in the development, implementation and measurement pro-active and re-active retention programmes to attain and exceed churn targets.
- Monitor customers' movements daily across various services/products and propose a proactive usage enhancement campaign aimed at addressing any noticeable decline in various product baskets.
- Constantly evaluate churn metrics to immediately implement remedies and improve on campaign business rules when necessary.
- Develop other customer lifecycle programmes including win-back and loyalty programmes while maximizing the outbound and inbound channels.
- Anticipate and identify customer needs and dissatisfaction issues in order to aid pro-active customer engagement
- Analyse outbound/inbound campaign results and propose recommendations to the business base on campaign performance and evaluation.
- Consistently communicate key findings from campaign analysis (uptake/ usage prediction, campaign effectiveness) to segments and product managers for effective offer development.
- Work in close coordination with analytics team to identify pockets of opportunities within the base for a targeted BTL campaign.
- Build strong relationship with segment managers, IT and pricing team to ensure a quick turnaround of campaign development and execution.
- Manage campaigns (retain, cross-sell, up-sell & deep-sell) end-to-end.
- Analyse the campaign results and understand the impact on customer behaviour and ROI, with a view to utilizing outputs to refine the next round of campaigns for the specific channels.
- Manage campaign and capability limitations, initiating projects and actions to minimize the impact on campaign deployment and scale.
- Translate the customer value management roadmap into campaign briefs and designs for specific retail channels.
Education Requirements
- First Degree in a relevant discipline from a recognized university.
- Four (4) to Six (6) years post NYSC work experience.
- There is an essential requirement for data analysis and critical thinking skills.
- A Post-graduate qualification would be advantageous.
- Experience of a combination of the following: Direct Marketing/Customer Value Management, with Customer Data analysis and management reporting (essential).
- Project Management experience will bean added advantage.
- Experience in campaign development and execution lifecycle.
Application Closing Date
12th May, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Enter your name and email below to receive free job and career updates.
Recent Posts:
🇦🇺 University of Melbourne Graduate Research Scholarships – Spring 2025 Semester (600 Slots)
By Editorial Staff
/ September 23, 2024
🇨🇦 What is Required for Canada Federal Skilled Worker Visa Program 2025
By Editorial Staff
/ September 22, 2024
🇳🇿 Customer Service Jobs in New Zealand with Visa Sponsorship 2024 (from ,000 per year)
By Editorial Staff
/ September 21, 2024
🇦🇺 Study in Australia: Charles Darwin University Scholarships 2024-2025
By Editorial Staff
/ September 21, 2024
🇬🇷 Greece’s Golden Visa: Guide to Residency by Investment in 2025
By Editorial Staff
/ September 20, 2024
🇦🇺 Hopkins Centre Scholarship at Griffith University 2025 (,480 per Year)
By Editorial Staff
/ September 19, 2024
🇬🇧 Changes in UK Visa for International Students 2024/25 – What They Mean for You
By Editorial Staff
/ September 19, 2024
🇬🇧 5 Best Agencies for UK Work Visa Processing 2025
By Editorial Staff
/ September 19, 2024
🇸🇰 Slovakia National Scholarship Programme (NSP) for International Students (€620/€1,025.50 per Month)
By Editorial Staff
/ September 19, 2024
🇸🇮 Discover Seasonal Work in Slovenia: Earn €800 to €1,500 per Month
By Editorial Staff
/ September 18, 2024
Disclaimer: Careerical eConsult posts job listings for the convenience of job seekers. We do not endorse or recommend employers, and a posting does not constitute an endorsement or recommendation. Careerical eConsult explicitly makes no representations or guarantees about positions listed on our website. Careerical eConsult is not responsible for safety, wages, working conditions, or other aspects of employment. It is the responsibility of applicants to research the integrity of the organizations to which they are applying. We advise you to use caution and common sense when applying for any position with an organization or private party.
Apply for job
Related Jobs
Discover more from Careerical eConsult
Subscribe to get the latest posts sent to your email.
