Job Vacancies @ ARM Pension Managers (PFA) Limited – 6 Positions

ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands. We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.

ARM Pension Managers (PFA) Limited is recruiting to fill the following positions:

1.) Call Center Agent
2.) Secondary Portfolio Manager
3.) Business Support Officer
4.) Business Development Executive - Anambra
5.) Business Development Executive - Rivers
6.) Business Development Executive - Lagos

Location: Lagos, Nigeria
Job type: Full time
Department: Customer Experience

Summary

• Language Proficiency: HAUSA Fluency: HIGH Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

(adsbygoogle = window.adsbygoogle || []).push({});

Responsibilities

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Requirements

• A First Degree in a relevant field
• 1-3 years of experience in a call center environment​
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.​
• Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence
• Proficient in relevant computer applications

Application Closing Date
30th September, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job type: Full time
Department: Investment Management

Summary

• The primary job function will entail supporting primary portfolio managers to manage assigned portfolios in line with their investment policies and relevant regulatory frameworks.
• The secondary portfolio manager will rely on research output from internal and external analysts to develop actionable investment ideas.
• This may involve performing fundamental analysis and building proprietary models etcetera.
• He / She will be assigned portfolios to manage in a secondary capacity wherein they will make investment recommendations to the PPM for approval as well as effectively maintaining administrative oversight for the portfolios.

Responsibilities

• Provide client consultation to develop investment objectives
• Provide advice and guidance for investment opportunities to customers
• Create reports on investment performance and activity
• Communicate with clients about their accounts, market conditions and economic trends
• Manage equity and bond portfolios with the aim of maximizing investment returns
• Commensurate acceptable levels of risk based on client instructions
• Handle financial products as required
• Work together with investment research teams to identify investment opportunities

Requirements

• Master's Degree in Business, Finance, Investment or a related field preferred
• Experience: 2 - 5 Year(s)
• Proven experience in investment and financial assets management as an analyst or assistant manager in a financial institution environment
• Strong understanding of investment strategies and risk management
• Exceptional customer service with a client focus

Application Closing Date
30th September, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job type: Full time
Department: Business Support

Summary

• Work with the Head, Business Support Team, to provide analytical, operational, and administrative support to the Business development department and serve as a liaison officer with other departments.

Responsibilities

• General Administrative Support
• Arrange meetings and pre-briefs as needed with officers, Members and others.
• Book venues and refreshments for meetings if needed.
• Prepare agendas and take minutes for meetings as needed
• Manage and respond to a variety of correspondence, including recruitment of staff, letters, emails and general ad-hoc enquiries.
• Manage telephone enquiries for Heads of Service when out of the office or at meetings.
• Handle the administrative elements of the recruitment process for senior managers
• Process invoices using the council’s financial management system.
• Carry out ad-hoc administrative work as needed.

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• Personal Characteristics: Good interpersonal skills, Good communication skills
• Excellent Analytical and critical thinking Skills
• Knowledge of Microsoft Word, Powerpoint and Excelgence including self-awareness.
• Leads by example to motivate high performance of others
• Very strong commitment to continuous learning.

Application Closing Date
30th September, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time
Department: Business Development

Summary

• The Business Development Executive will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
• The executive must demonstrate the ability to attract new business to achieve designated revenue target levels.
• He / she must be able to develop profitable business with new and existing customers.

Responsibilities

• Opening and closing of new businesses.
• Registration of new clients and/ or staff of organizations
• Processing of RSA form for timely generation of pins.
• Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
• Sales of Additional Voluntary Contribution to clients alongside their RSA.
• Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
• Ensure that accounts opened are funded

Requirements

• Bachelor's Degree from an Accredited University
• Minimum of 2 years of professional working experience in the financial service industry​

Competency:

• Attention to Detail
• Analytical Thinking
• Communicating Effectively
• Relationship Building for Influence

Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Rivers
Employment Type: Full-time
Department: Business Development

Summary

• The Business Development Executive will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
• The executive must demonstrate the ability to attract new business to achieve designated revenue target levels.
• He / she must be able to develop profitable business with new and existing customers.

Responsibilities

• Opening and closing of new businesses.
• Registration of new clients and/ or staff of organizations
• Processing of RSA form for timely generation of pins.
• Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
• Sales of Additional Voluntary Contribution to clients alongside their RSA.
• Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
• Ensure that accounts opened are funded

Requirements

• Bachelor's Degree from an Accredited University
• Minimum of 2 years of professional working experience in the financial service industry​

Application Closing Date
30th September, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time
Department: Business Development

Summary

• The Business Development Executive will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
• The executive must demonstrate the ability to attract new business to achieve designated revenue target levels.
• He / she must be able to develop profitable business with new and existing customers.

Responsibilities

• Opening and closing of new businesses.
• Registration of new clients and/ or staff of organizations
• Processing of RSA form for timely generation of pins.
• Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
• Sales of Additional Voluntary Contribution to clients alongside their RSA.
• Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
• Ensure that accounts opened are funded.

Requirements

• Bachelor's Degree from an Accredited University
• Minimum of 2 years of professional working experience in the financial service industry​.

Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online