Job Vacancies @ Airtel Nigeria – 6 Positions

Location: Lagos, Nigeria
Job type: Full-time

Purpose of the Job (Brief)

• To maintain daily, smooth running of the settlement, dispute and reconciliation of all electronic payment transactions carried by customers, clients and partner organizations across multiple channels.
• To ensure accuracy of settlement from/to third party switches or processors across all channels (card, EFT, mobile money) and ensure daily posting
• To serve as the GL custodian for all electronic transactions
• To ensure accuracy of settlement and prevent exposures that may arise from electronic transactions

Key Accountabilities

• Ensure timely settlement of all transactions in line with deadlines agreed with clients and partners or regulatory-defined timelines
• Ensure daily settlement and reconciliation of all transactions for all products carried across all channels offered by PSB in line with agreed commercials and SLAs
• Ensure settlements are done in strict adherence to regulatory defined timelines or as may be agreed with each client or partner.
• Ensure regular (up-to-speed) understanding of regulatory policies as it applies to Settlement operations and ensure compliance.
• Monitor balance on the settlement banks’ accounts
• Ensure daily reconciliation and balancing of all accounts in use for smooth running of the settlement operations. Ensure effective participation in all industry-related settlement activities.
• Oversee and monitor daily reconciliation requests to banks and clients
• Liaise with banks’ settlement & reconciliation teams to ensure reconciled funds/incomes/fees are transferred to relevant accounts promptly.

Establish and Achieve Operational Excellence within the Team:

• Development of internal frameworks that will ensure operational efficiency for PSB at all times
• Ensure the development of SLA or insertion of SLA clauses in business agreements with 3rd party service providers that will protect the interest of PSB at all times
• Ensure the development of Standard Operating Procedures (SOP) for all critical areas of settlement, reconciliation and dispute management
• Continuously updating the SOPs to ensure they are in line with PSB corporate goals and regulatory-defined policies.
• Ensure zero losses that may be due to penalties or wrong settlement.
• Ensure all internal systems and work processes operate efficiently.
• Prevent workload backlogs ensure and maximum permitted transaction processing timelines are not breached.
• Ensure submission of quarterly reports to the various card schemes before the due date.
• Continually evaluate and recommend best practice business process throughout payment value chain.

Provide an efficient Management service Dispute:

• Oversee the resolution of disputed transactions and ensure they are carried out in line with SLA with client/industry standards and regulations
• Ensure the adequate provision of systems, applications and tools that will aid efficient dispute management service
• Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
• Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
• Ensure the provision of necessary tools to enable and enhance ability to provide second-level support
• Provide revenue position to management.
• Preparation or contribution to the preparation of User Requirement for the development of all Applications, tools etc.
• Perform other ad-hoc functions as assigned by the CFO (month end closure, business requirement documentations, business planning and analysis, audit etc).

Educational Qualification & Functional Skills

• Bachelor's Degree or HND in a numerical discipline
• Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint. Knowledge of Excel VBA will be an added advantage
• Excellent logical and analytical skills
• Knowledge of dispute resolution and chargeback processes
• Evidence of practical application of banking regulations
• Experience working with core banking and ERP solutions
• Project management skills will be an added advantage
• A general knowledge of accounting & financial reporting principles.

Required Experience:

• Over 4 years working experience in the Fintech or banking industry, fully integrated in all aspects of settlement and daily reconciliation process.
• A minimum of 2-years supervisory level in settlement and reconciliation.
• Banking/fintech industry knowledge and experience.
• Relevant experience in Mobile Financial Services is desirable.

Other Requirements:

• Relationship with key and critical stakeholders (Regulators, Banks, NIBSS, MMOs etc.) in the industry.
• Goals getting and results orientated personality.
• Basic / introductory data analytics skills.
• Doggedness and reliability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, Nigeria
Job type: Full-time

Purpose of the Job (Brief)

• Develop and manage all Fraud Monitoring controls and provide comprehensive assurance for PSB services to ensure mitigation of revenue leakages on account of fraud.

Key Accountabilities
Risk Assessment and Management:

• Design alerts in the FMS tool to identify any fraudulent activity and or revenue leakage for mobile money and PSB services.
• Participate in developing and executing standardized processes and controls around mobile money wallets and PSB services apart from FMS alerts.

To Prevent Revenue Leakage:

• Implement RAFM compliance monitoring system around mobile money and PSB services.
• Participate in New Product design and testing to ensure effective controls and product rollout with leakage.

Fraud Management:

• Monitor alerts and closures from FMS system to ensure quality of work and avoid any revenue leakage.
• Investigate suspicious transactions and file suspicious activity report as required.
• Analyze and identify possible money laundering activities
• Review controls around custody of test Sims cards and other system that facilitate mobile money transfer
• High Balance review
• Trending of transactions to identify any abnormal spike in trend.

Audit Compliance:

• Closure of statutory and internal Audit issues by implementing agreed audit recommendations

Reporting:

• Reporting to the Opco leadership as well as Group as applicable
• Implementation of the directions of the Board Level Committees

Educational Qualification & Functional Skills

• Bachelor’s Degree in Accounting or related Courses
• Professional Certification in Accounting (ACA/ACCA) or Audit and Risk Controls (CISA)

Required Experience:

• 4-7 years Fraud Monitoring for Mobile Money and Banking sector, operational and Information technology experience with hands on experience in Mobile Money Wallet and Banking/Financial services.
• Significant experience and exposure to mobile money transfers, services, rates, tariff regulation, service level agreement, retail and corporate agreements and contracts preferably from Mobile Money/Banking
• Strong understanding of data analysis, auditing and reconciliation methods and procedures.
• Proven ability to take large amount of multi –faceted data and create insightful and meaningful information to be used in business decision making.
• Very good software skills, especially in MS-Excel, ACL and Word. Successful history of working with software application.
• Hands-onSQL or Oracle experience helpful.

Other Requirements:

• Strong analytical and data interpretation skill
• Strong communication skills with all levels of management in a professional capacity.
• Ability to work effectively under time constraints and deliver results by critical deadlines.
• Excellent verbal and written, organizational and interpersonal skills.
• Ability to work seamlessly across businesses and hierarchy levels.
• Project and program management skill.
• High integrity is mandatory.

Application Closing Date
5th May 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, Nigeria
Job type: Full-time

Purpose of the Job (Brief)

• Primarily responsible for leading and coordinating the management reporting and budgeting & forecasting process, including the short- and long-term projections of business performance over varying economic and market scenarios. Also involved in key decision support analysis to aid key decision making.

Key Accountabilities

• Develop, implement, and ensure compliance with the budget control processes and procedures and ensure adherence to the Opex and Capex targets.
• Planning and forecasting; monthly, quarterly, yearly for Annual Operating Plan and 5 year business plans
• KPIs reporting (financial & non-financial); daily, weekly, monthly as required; develop reports automation where required.
• Management Accounting & Performance Analysis inputs and reviews following month-end book closures
• Decision support and analysis; products & segment profitability analysis, and any other one-off business case evaluation required to support decision making.
• External benchmarking and competitors analysis
• Responsible for periodic regulatory returns on financial matters to the CBN and any other regulator within the financial system (where required).
• May be required to co-ordinate internal & external audit as required.

Educational Qualification

• Professional Certification in Finance / Accounting (CFA/ACA/ACCA).

Required Experience:

• 10 - 15 years of work experience in Banking / Financial Services / other industry with a progressive financial responsibility.

Application Closing Date
5th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, Nigeria
Job type: Full-time

Purpose of the Job (Brief)

• Under the direct supervision of the Talent and Acquisition Lead, the Talent Acquisition Officer shall function as part of our HR team, s/he will be responsible for leading the staffing efforts of Airtel towards building a strong workforce that adds to the Airtel Human Capital Strategy.
• The individual is expected to be highly skilled and educated HR professional with a broad outlook and possess strong interpersonal and communication skills.

Key Accountabilities

• Talent Identification and Pipeline Building: The TA Officer will be responsible for identifying talents for various vacancies within the organisation, and for future business needs.
• Candidate Screening: The Person will be responsible for screening resumes to determine which candidates meet the minimum requirements. She/he will then move chosen candidates on to the next step in the hiring process.
• Interviewing: The Person will be responsible for conducting prescreening interviews, she/he will set up interview appointments between the chosen candidates and the hiring manager.
• Performing in-person and phone interviews with candidates in various stages of the interview.
• Reference and Background Checks: Talent Acquisition Officer will coordinate the reference and background checks for potential hires.
• Following up on the interview process status.
• Maintaining relationships with both internal and external candidates to ensure staffing goals are achieved.
• Manage employer information and benefits during screening process.
• The TA Officer will serve as a liaison with local agencies, relevant colleges, and industries where we can source for potential hires.
• The person is expected to maintain confidentiality and professional ethics for all personnel paperwork, recruitment records and issues according to the Airtel Global Human Resources Policy & Practices.
• Perform other duties as assigned by the TA lead.

Educational Qualification & Functional Skills

• Bachelor’s Degree in Management, Social Sciences or related field.

Required Experience:

• 2+ years of hands-on experience in recruitment
• Experience as a Recruiter in Consulting, Telecommunications, IT or Financial Services industry.

Application Closing Date
5th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, Nigeria
Job type: Full-time

Purpose of the Job (Brief)

• To implement planned mobile financial services, go - to market strategy in assigned location. To strengthen and deepened the mobile financial services ecosystem through distribution excellence to grow usage and deliver customer and revenue market share objectives across assigned locations.
• To achieve maximum sales profitability and growth within the assigned market through implementation of planned sales & distribution and marketing strategies
• Responsible for the full operation of mobile financial services in assigned location by coordinating all activities, supervising and influencing multiple teams to ensure that operational excellence and performances are met.

Key Accountabilities
Provide leadership:

• Design parameters and strategic planning (work plan, customer forecast, target objective, mission briefs) and delivers GTM strategy
• Leading people/team to pursue and achieve the desired business objectives in accordance with established plans, sales goals and schedules
• Develop and motivate partners and agents to reach their sales and business targets
• Maintain the trust and respect of partners and agents within the network
• Co-ordinate direction for growth by analyzing changes in the competitive landscape, analyzing trends, costs, forecasts and implementing them into the business plan

Achieve distribution excellence - expand and manage the distribution and agent network:

• Identify and formulate regional sales plan to help drive growth of distribution
• Identify and recruit right partners to invest in the distribution expansion
• Ensure distribution development aligns to approved dimensioned touch points (scientific distribution).
• Establish viable touch points at every cluster of 2,500 and 3,000 people in urban and rural respectively.

Ensure financial planning and profitability of business and partner:

• Development of primary financial statements, such as balance sheets and profit and loss, for regional business
• Explain and ensure understanding of cost/benefit scenarios to potential partners
• Financial forecasting to plan partner acquisitions
• Overcoming objections from potential partners
• Reaching agreement with partners that are considering joining the network.
• Handling conflicts
• Assist in the preparation of a massive awareness strategy

Ensure appropriate liquidity management:

• Ensure partners maintain required float at all times to handle electronic and cash liquidity by the agents in branches and mini shops/kiosk
• Develop a system to ensure that agents can easily reach the branches for their liquidity needs

Ensure proper training of stakeholders:

• Provide periodic first line training for partners and retail agents in their network
• Follow through on providing new training modules as developed by the PSB
• Encourage team members and partners attend training workshops intended to strengthen their businesses and their ability to sell the MFS products
• Ensure effective training for agents
• Determine additional training, support, and other resources required
• Provide business with information about success of training as well as new training opportunities

Ensure strict compliance:

• Maintain compliance standards for PSB, KYC and any regulatory requirements across the distribution network
• Monitor agents’ effectiveness in meeting compliance and policy requirements
• Ensure all documentation is submitted in accordance with compliance requirements and within due dates to avoid suspensions or terminations
• Follow up on overdue or outstanding documentation – based on status report from PSB
• Obtain marketing and promotional materials from the PSB, provide materials to the agents, and ensure that it is properly displayed and discussed

Achieve sales performance and management scores in line with the target for the regional distribution area:

• Maintain a record system that tracks performance results for each retail agent across the distribution network
• Report sales results of area to management on a regular basis including the analysis of the market to identify new target customers, services, channels, competition activities or other opportunities
• Assess the performance and motivation of retail agents and franchise managers, developing strategies to increase their commitment to the business
• Deal with unsatisfactory performance, inappropriate behaviors or non-compliance among team members, partners and agents in accordance with PSB standards and procedures
• Communicate with partners and retail agents on a regular basis, keeping them informed of new policies, promotions, or other news coming from the PSB
• Analyze the market to identify new target customers, services, channels, competition activities or other opportunities
• Maintain a strong cross functional relationship with other channel managers, providing them with information about the product, network, and customers

Prepare and compile daily, weekly and monthly activities report including industry awareness/competition intelligence and share with relevant stakeholders:

• To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
• Track on-going initiatives in market
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business

Educational Qualifications & Functional Skills

• Bachelor’s Degree in Management, Social Sciences or related field.
• MBA would be advantageous.
• Project management qualification will be an advantage.

Required Experience:

• 8+ years of varied experience in sales & marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in telecom industry is desirable
• Minimum of three (3) years’ distribution management experience (with a proven track record and attention to detail) in relevant industries
• Minimum of three (3) years’ experience managing a distribution-oriented team towards success in relevant industries
• Excellent marketing and sales skills
• Strong experience in negotiating deals and concluding contracts
• Demonstrated commitment to getting the job done
• Strong operational experience in field visit to manage the day-to-day growth of the network
• Strong experience in expanding and managing the distribution of a mass market product or service
• Demonstrated experience in building a distribution network from the start and managing its expansion
• Worked across diverse cultures and geographies advantageous
• Strong experience in customer data a big plus
• Knowledge: ability to write comprehensive reports and communicate effectively with all levels of management and with all types of partners

Other Requirements

• Risk Control mindset: Should show mastery of risk disciplines at a bank-wide and integrated level, risk processes, tools and techniques, capital management, risk-related regulations and compliance.
• Technical Knowledge: Should have a strong understanding of statistics and quantitative data analysis methods. Should have an understanding of different risk management related IT/software applications.
• Keen business acumen - Business and financial judgment, and problem-solving skills are crucial requirements.
• Strong process orientation - A strong understanding of banking processes and operations.
• Intellectual curiosity and analytical approach to work
• Ability to influence a culture of risk awareness in the organization.
• Independent thought leadership to strategic decisions and debate.
• Ability to lead and exercise authority through expertise, and experience, showing both strategic and operational understanding of the business model.
• Strong big-picture and strategic orientation yet detail focused.
• Strong sense of collaboration and ability to develop positive relationships with key business stakeholders and demonstrate respectful, constructive negotiating skills.
• Leadership ability to inspire and motivate others to perform well through continuous feedback.
• Excellent written and oral communication skills, with proven ability to present and explain complex information and suggest process improvements to a diverse audience including operations and Senior Management and the Board.

Application Closing Date
5th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, Nigeria
Job type: Full-time

Purpose of the Job (Brief)

• To implement planned mobile financial services, go – to market strategy in assigned location.
• To strengthen and deepened the mobile financial services ecosystem through distribution excellence to grow usage and deliver customer and revenue market share objectives across assigned locations.
• To achieve maximum sales profitability and growth within the assigned market through implementation of planned sales & distribution and marketing strategies
• Responsible for the full operation of mobile financial services in assigned location by coordinating all activities, supervising and influencing multiple teams to ensure that operational excellence and performances are met.

Key Accountabilities
Provide leadership:

• Design parameters and strategic planning (work plan, customer forecast, target objective, mission briefs) and delivers GTM strategy
• Leading people/team to pursue and achieve the desired business objectives in accordance with established plans, sales goals and schedules
• Develop and motivate partners and agents to reach their sales and business targets
• Maintain the trust and respect of partners and agents within the network
• Co-ordinate direction for growth by analyzing changes in the competitive landscape, analyzing trends, costs, forecasts and implementing them into the business plan

Achieve distribution excellence - expand and manage the distribution and agent network:

• Identify and formulate regional sales plan to help drive growth of distribution
• Identify and recruit right partners to invest in the distribution expansion
• Ensure distribution development aligns to approved dimensioned touch points (scientific distribution).
• Establish viable touch points at every cluster of 2,500 and 3,000 people in urban and rural respectively.

Ensure financial planning and profitability of business and partner:

• Development of primary financial statements, such as balance sheets and profit and loss, for regional business
• Explain and ensure understanding of cost/benefit scenarios to potential partners
• Financial forecasting to plan partner acquisitions
• Overcoming objections from potential partners
• Reaching agreement with partners that are considering joining the network.
• Handling conflicts
• Assist in the preparation of a massive awareness strategy.

Ensure appropriate liquidity management:

• Ensure partners maintain required float at all times to handle electronic and cash liquidity by the agents in branches and mini shops/kiosk
• Develop a system to ensure that agents can easily reach the branches for their liquidity needs.

Ensure proper training of stakeholders:

• Provide periodic first line training for partners and retail agents in their network
• Follow through on providing new training modules as developed by the PSB
• Encourage team members and partners attend training workshops intended to strengthen their businesses and their ability to sell the MFS products
• Ensure effective training for agents
• Determine additional training, support, and other resources required
• Provide business with information about success of training as well as new training opportunities.

Ensure strict compliance:

• Maintain compliance standards for PSB, KYC and any regulatory requirements across the distribution network
• Monitor agents’ effectiveness in meeting compliance and policy requirements
• Ensure all documentation is submitted in accordance with compliance requirements and within due dates to avoid suspensions or terminations
• Follow up on overdue or outstanding documentation – based on status report from PSB
• Obtain marketing and promotional materials from the PSB, provide materials to the agents, and ensure that it is properly displayed and discussed

Achieve sales performance and management scores in line with the target for the regional distribution area:

• Maintain a record system that tracks performance results for each retail agent across the distribution network
• Report sales results of area to management on a regular basis including the analysis of the market to identify new target customers, services, channels, competition activities or other opportunities
• Assess the performance and motivation of retail agents and franchise managers, developing strategies to increase their commitment to the business
• Deal with unsatisfactory performance, inappropriate behaviors or non-compliance among team members, partners and agents in accordance with PSB standards and procedures
• Communicate with partners and retail agents on a regular basis, keeping them informed of new policies, promotions, or other news coming from the PSB
• Analyze the market to identify new target customers, services, channels, competition activities or other opportunities
• Maintain a strong cross functional relationship with other channel managers, providing them with information about the product, network, and customers

Prepare and compile daily, weekly and monthly activities report including industry awareness/competition intelligence and share with relevant stakeholders:

• To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
• Track on-going initiatives in market
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business

Educational Qualifications & Functional Skills

• Bachelor’s Degree in Management, Social Sciences or related field.
• MBA would be advantageous.
• Project management qualification will be an advantage.

Required Experience:

• 8+ years of varied experience in sales & marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in telecom industry is desirable
• Minimum of three (3) years’ distribution management experience (with a proven track record and attention to detail) in relevant industries
• Minimum of three (3) years’ experience managing a distribution-oriented team towards success in relevant industries
• Excellent marketing and sales skills
• Strong experience in negotiating deals and concluding contracts
• Demonstrated commitment to getting the job done
• Strong operational experience in field visit to manage the day-to-day growth of the network
• Strong experience in expanding and managing the distribution of a mass market product or service
• Demonstrated experience in building a distribution network from the start and managing its expansion
• Worked across diverse cultures and geographies advantageous
• Strong experience in customer data a big plus
• Knowledge: ability to write comprehensive reports and communicate effectively with all levels of management and with all types of partners

Other Requirements

• Risk Control mindset: Should show mastery of risk disciplines at a bank-wide and integrated level, risk processes, tools and techniques, capital management, risk-related regulations and compliance.
• Technical Knowledge: Should have a strong understanding of statistics and quantitative data analysis methods. Should have an understanding of different risk management related IT/software applications.
• Keen business acumen – Business and financial judgment, and problem-solving skills are crucial requirements.
• Strong process orientation – A strong understanding of banking processes and operations. ▪ Intellectual curiosity and analytical approach to work
• Ability to influence a culture of risk awareness in the organization. ▪ Independent thought leadership to strategic decisions and debate.
• Ability to lead and exercise authority through expertise, and experience, showing both strategic and operational understanding of the business model.
• Strong big-picture and strategic orientation yet detail focused.
• Strong sense of collaboration and ability to develop positive relationships with key business stakeholders and demonstrate respectful, constructive negotiating skills.
• Leadership ability to inspire and motivate others to perform well through continuous feedback.
• Excellent written and oral communication skills, with proven ability to present and explain complex information and suggest process improvements to a diverse audience including operations and Senior Management and the Board.

Application Closing Date
5th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

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