🇳🇬 Job Vacancies @ Air Peace Limited – 3 Positions

At Air Peace Limited, we continuously strive for excellence in all we do. Through our people we are able to attain higher heights because their unique strengths and experiences help us turn challenges into opportunities. We employ the best talent and provide a great opportunity and environment for them to display their best skills in a service driven environment.

We are recruiting to fill the following positions below:

1.) Senior Application Support Analyst
2.) Base Maintenance Coordinator
3.) Contract Support Specialist / Executive

Job Title: Senior Application Support Analyst

Location: Lagos

Purpose of Role

• The Senior Application Support Analyst will supervise other support analysts and play a critical role in managing and maintaining our application portfolio, including ERP, CRM, and all other bespoke, off-the-shelf, or enterprise applications.
• This role requires a deep understanding of application development, life cycle management, support, troubleshooting, and a proactive approach to ensuring the seamless operation of our website and software systems.
• The position will work closely with other department leaders to ensure IT is delivering as a business enabler across all sections of the organization.
• The ideal candidate may have previous aviation management experience and a proven track record of effective team management and results-driven leadership.

Key Accountabilities / Responsibilities
Application Support & Portfolio Managmenet:

• Take ownership of APL diverse application portfolio, including ERP, CRM, and other bespoke, off-the-shelf, or enterprise applications.
• Collaborate with cross-functional teams to understand application requirements, enhancements, and changes.
• Provide advanced technical support for applications, including incident resolution, troubleshooting, and performance monitoring.
• Act as the escalation point for complex application-related issues.

Continuous Impovement, Documentation & Training:

• ldentify opportunities for process improvements and efficiencies in application support and maintenance.
• Proactively implement changes to enhance application stability and performance.
• Maintain comprehensive documentation of application configurations, procedures, and troubleshooting steps.
• Conduct training sessions for IT staff and end-users on best practices for utilizing applications effectively.

Vendor Management:

• Liaise with external software vendors and service providers to coordinate all levels of support and maintenance activities.
• Ensure timely resolution of vendor-related issues and escalations in line with agreed SLA.

Security & Compliance:

• lmplement and enforce security best practices for application access and data protection.
• Ensure compliance with industry regulations and company policies.

Educational Qualification / Knowledge / Experience
Key Competencies:

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• An M.B.A. or M.S. in information security is an added advantage. ITIL and SQL certification.
• Minimum of 7 - 10 years of experience in application support, with a focus on managing complex application portfolios and deploying business applications.
• Proficiency in troubleshooting application issues and system integrations.
• Strong knowledge of database management systems, technology stack, Net,
• MS SQL, Dynamics, Power BI and API Integration Platforms.
• Experience in designing, developing, deploying and supporting Dynamics CRM, ERP.
• Experience applying IT management operational teams, & in a business environment.
• Experience in working relationships and delivery outcomes with 3rd party vendors.
• Experience with IT lifecycle planning and proven skills in cost and time management, facilitation and negotiation.
• Experience designing, developing and supporting Dynamics CRM
• Strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well.
• Strong interpersonal skills which enable them to communicate with their team, give clear instructions, and provide great customer service.
• Dynamic forward thinker that can anticipate industry trends and mastermind innovative solutions with modern aviation-related technologies and practices.
• Ability to work effectively across organizational departments and functions to achieve strategic goals.
• Ability to make quick decisions under pressure, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to present ideas in user-friendly language.
• Ability to analyze complex issues and provide effective solutions.
• Collaborative mindset and the ability to work well with cross-functional teams.
• Attention to detail: Ensure accuracy in documentation and application configurations.
• Proactive attitude: Identify potential problems and take preventive actions.
• Adaptability: Flexibility to adapt to changing business needs and technologies.

Job Specification (Key Result Area/Priority):

• IT Service Delivery
• IT Business Process Optimization
• IT Customer Satisfaction
• IT Stakeholder Relationship Management
• IT Good Corporate Governance & Compliance
• IT Organizational Effectiveness

Application Closing Date
6th October, 2023.

How to Apply
Interested and qualified candidates should CV to: careers@flyairpeace.com using the position as subject of email.

Note: Only qualified candidates will be shortlisted.

Job Title: Base Maintenance Coordinator

Location: Lagos

Role Description

• The role of the Base Maintenance Coordinator is to ensure that all scheduled Heavy maintenance events are planned and completed on time, within agreed budget and meet the required quality standard.

Duties and Responsibilities

• Main focal point for Aircrafts on Base Maintenance Checks.
• Ensure the Check work pack is prepared and delivered to the MRO on time.
• Conduct pre-Check input meeting at intervals that suit the Base maintenance plan
• Monitor the material readiness prior to the C Check induction and escalate with the relevant units in case any material would not be available.
• Provide Technical and administrative support to the different Technical Reps at Base maintenance Check locations.
• First reviewer of the Base Maintenance Daily Status Report for correct and accurate information.
• Ensures the Maintenance provider delivers according to contractual terms.
• Ensures that the company's procedures and standards are complied with when carrying out Base maintenance.
• Liaison between MRO and Airline to assist to solve technical defects arising during the Base Maintenance check
• Provide Base maintenance budget inputs and ensures compliance with approved budgets.
• Provide technical and Logistical support as required to ensure timely delivery of the Base Maintenance check.
• Develop and maintain effective communication and contact with contracted
• Base Maintenance MROs.
• Hold regular check progress meetings with the Base Maintenance MROs.
• Work closely with various departments within Air Peace and Contracted
• Base Maintenance MRO's for service recovery.
• Establish Critical materials requirements for the Base Maintenance check and follow up for timely availability
• Assist APL Quality with investigations related to the Base maintenance input and ensure timely Closure of audit findings.
• Prepare and submit Weekly/monthly reports on Base maintenance Checks Performance.
• Prepare the Post Maintenance report for all the completed checks with the critical tasks, materials and other resources that affected the normal progress of the check and arrange post maintenance review meeting with the different stakeholders to analyze these items and to define corrective actions that creates a constant improvement process.
• Undertaking such other duties as may be reasonable directed by the Head of Maintenance.

Key Performance Indicators

• Base Maintenance Check Timely Completion.
• Budget vs Actual Base Maintenance Cost
• Quality audit findings in Base Maintenance

Qualifications

• Degree / Diploma in the relevant Engineering discipline.
• Management and organisational skills.
• Understanding of Project Management methodology.
• Inter-departmental knowledge and liaison.
• Knowledge of NCAA /EASA requirements and APL procedures.
• Influencing & Management skills
• Negotiation skills.
• Excellent communication skills (verbal and written).
• Computer literate with MS Office experience.
• At least 8 years working experience on aircraft maintenance industry, at least
• 3 years of which should be on Base Maintenance environment.
• Aircraft Type Training on one or more aircraft on Air Peace fleet will be an added advantage.

Competencies:

• Diplomatic and Customer oriented.
• Effective Communication.
• Personal Accountability & Commitment to achieve.
• Strategic Thinking.
• Inspiring & Developing others.
• Good judgement and sensitive to details.
• Good planning skills.
• Business Acumen.

Application Closing Date
6th October, 2023.

How to Apply
Interested and qualified candidates should CV to: careers@flyairpeace.com using the position as subject of email.

Note: Only qualified candidates will be shortlisted.

Job Title: Contract Support Specialist / Executive

Location: Lagos

Objective

• Reviewing supplier contract terms and conditions to balance risk appetite with commercial objectives fed through from the user departments — CAMO, Stores, Maintenance, Procurement etc.
• Working on the preparation, submission and review of tenders.
• Drafting and reviewing terms for standard forms like NDAs, MOUs, GTA partnership agreements, and so on.
• Drafting request for proposals & request for quote (RFPS & RFQS).
• To contribute to the overall generation of revenue and margin (for APL assets) and cost savings on contracts.
• Working with user department and Legal, drafting agreements, contract amendments and renewals
• Ongoing review and management of the performance of all contractual / arrangements, this will include commercial terms, rebates and any other agreed terms by the head of supply chain.

Key Responsibilities - Commercial

• To negotiate on behalf of APL with specific focus on Engineering & Procurement in line with cost saving, service levels and revenue expectations of the department, this will include but not limited to commercial terms with respect to maintenance agreements/engineering service agreements/long term component repair contracts/ contracted (PBH/CSP/POOL Access etc) component support.
• To submit and liaise with the user department and legal on the terms to be defined and agreed.
• Recommend commercial terms for the agreement to the head of supply chain in the best interests of the company.
• Co-ordinate and communicate both within the department and the company on any GTA and contractual obligations agreed and liaise with all stakeholders on any contract to ensure full understanding and agreed terms negotiated in the
• GTA's and contractual arrangements.
• To liaise with relevant personnel in accounts with regards to any rebates, credits or financial liability prior to presentation and agreement to the Supplier.
• Monitor and track performance of contracts in collaboration with user departments.
• Face to face meetings with key suppliers as required.
• Knowledge in the use of ERP software

Educational Qualification and Experience

• Degree qualified or equivalent, ideally within an Engineering or Supply Chain Management discipline.
• 3 years' experience in supplier management, team leadership, strategic and tactical procurement/purchasing.

Person Specification:

• Very Strong analytical skills coupled with keen attention to accuracy and detail
• Employs negotiation skills effectively to maximize organizational profits.
• Demonstrates strong team working behaviours including supporting others through reliability, empathy and sharing of knowledge.
• Strong team player, with a collaborative attitude with the other APL departments is a key
• Energy and commitment to working to overcome challenges.
• Comfortable communicating and effectively representing the team in discussions with internal or external audiences at all organizational levels.
• Ability to sustain and develop relationships with a range of external suppliers.
• Recognises key organisational challenges and enhances development of a "one company" perspective through active promotion of co-ordination between internal departments
• Commercial acumen developed through significant relevant experience in service environment
• Ideal candidates will have relevant business analysis background
• The ability to fluently communicate in English is required
• Flexible, adaptable and capable of dealing with a variety of different people/ suppliers with different beliefs and cultures.
• Ability to sustain and develop relationships with a range of external Ad-hoc and contracted customers.

Competencies:

• Have proven integrity, transparency, and accountability.
• Ability to handle multiple tasks without compromising quality.
• Leadership
• Strong interpersonal communication skills
• Analytical Thinking
• Customer service orientation

Application Closing Date
6th October, 2023.

How to Apply
Interested and qualified candidates should CV to: careers@flyairpeace.com using the position as subject of email.

Note: Only qualified candidates will be shortlisted.