Airtel Nigeria is Recruiting – 3 Vacancies Available

Airtel Nigeria is recruiting to fill the following positions:

1.) Credit and Risk Officer
2.) High Value Relationship Manager
3.) Software Engineer, Engineering Lab

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

Location: Lagos
Job Type: Full Time

Job Purpose

• This role effectively manages postpaid vetting, payments and bank reconciliation to drive customers’ satisfaction, revenue reconciliation, pre and post risk evaluation of customers to minimize entire bad debt and other leakages.

Responsibilities
Payment Management and Daily / Monthly Bank Reconciliation Statement against payments:

• Ensure that payments made by customers reflect in their account within the agreed SLA.
• Monitor to ensure daily payment from all channels are captured to prevent negative experience and litigation (Shops & Auto-posting).
• Reconcile payment issues.

Security Deposit Management:

• Manage Security deposit on the billing software to ensure Postpaid exposure are appropriately managed
• Manage Security Deposit from all channels (Shops, & Quick Teller)
• Management of Refund of Security Deposit to customers within the agreed SLA
• Reconciles Security deposit to new activations and other services to ensure a proper SD record Match Vs. Business exposures.

Customer Reconnection Management:

• Ensure all Postpaid suspended customers due to None payment are reconnected at payment of at least 80% of the OVERDUE invoices
• Monitor all reconnections and report on breaches to prevent revenue leakages and bad debt
• Ensure monthly analysis of Suspended and Reconnected customers in order to proactively identify and manage Postpaid Debtors.

Document management and Post Activation Check Compliance:

• Drive and ensure that Post-paid Document Vetting are closed within the stipulated SLA.
• Ensure all post-paid activations document are properly reconciled and archived
• Ensure post activations checks are done on all new and existing post-paid accounts for compliance and governance
• Drive Staff Activations and Exit in line with approved policy.

Roaming Exposure Management:

• Ensure roaming exposures are treated promptly to avoid loss
• Monitor activation and deactivation of roaming service in line with the approved process to prevent fraud.

Pre and Post Risk Evaluation:

• Execute Credit Manager to ensure Postpaid base are rated based on their payment history and age on network for improvement of service delivery and turnaround time (TAT)
• Multi discriminant Analysis of Postpaid customers (i.e. Credit Manager Report).

Qualifications

• A good First Degree in Social Sciences, Banking & Finance, Accounting or related field
• ATS, ICAN Skill Level
• Numerical Skill, Reporting, Analytical.
• 3+ years of Credit and Risk Control and Customer Service experience with excellent communication skills
• Excellent organizational, communication skills and attention to detail.
• Advanced proficiency in Microsoft Word, Excel and Powerpoint.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Locations: Port Harcourt, Rivers & Abuja

Job Description

• One of the aspirations that Airtel Africa has set for itself is to be the preferred service provider for the Airtel High Value Base.
• This person is the primary contact person and will be responsible in servicing all aspects of the HV customer needs for the Pre-paid and Post-paid high value customers – VIP, Diamond & Platinum.
• The Relationship Manager is customer centric and focused on maintaining high-quality of customer service;  develops strong relationships with high value customers to ensure sensitivity to their needs, concerns, and emerging requirements and is readily available to attend to pressing customer challenges at any point in time.
• Delivery of business KPIs like financials, customer experience, revenue generation and process compliance, is critical to this role.

Responsibilities

• Diamond Customer Management.
• Premier Customer Complaint Management.
• Premier customer inactivity management.
• Premier Customer Engagement.
• Ensure collections on allocated Premier accounts

•  A recognized university degree
• Customer management / service experience post NYSC (no less than 2 years)
• Understanding of the principles of CRM and Customer Management
• Customer Management skills
• Surveys and research and Trending skills
• Strong Interpersonal Skills & People Centric
• Strong numeric ability
• Excellent Communication skills
• Report writing
• Understand CRM-CEM, Usage and Retention principles
• Presentation making

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

Details

• This job is responsible for conducting Software Development: Build and implement business applications. This job requires working with other Developers and Project Managers throughout the software development life cycle.
• In this role, you should be a team player with a keen eye for detail and problem-solving skills.
• Your goal will be to build efficient programs and systems that serve user needs.

Responsibilities

• Deliver coding solutions for key business problems
• Prepare design architecture
• Prepare technical documents
• Manage uptime and Operation Tasks for in-house built applications

Qualifications

• BSc / BA / Engineering in Computer Science or related discipline
• Proven experience as a Software Developer, Software Engineer or similar role
• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Knowledge of coding languages (e.g. C#, ASP.NET MVC, ASP.NET CORE, Python, JavaScript) and frameworks/systems (e.g. Vue.js, Git, Hangfire, RabbitMQ, API development, Web Services, Docker, Micro-services)
• Experience with databases (MS SQL, Oracle, Redis, MongoDB) and Object-Relational Mapping (ORM) frameworks (e.g. Entity Framework)
• Ability to learn new languages and technologies
• Excellent communication skills
• Resourcefulness and troubleshooting aptitude
• Attention to detail

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online