9mobile Nigeria Job Vacancies – 6 Positions
9mobile is recruiting to fill the following positions:
1.) Senior Engineer / NOC Teams Lead
2.) Specialist, Contract Enforcement
3.) Manager, Contract Enforcement & Optimization
4.) Senior Engineer / Service Assurance Specialist
5.) Senior Engineer / SOC
6.) NOC Engineer / Microwave NOC Engineer
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
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See job details and how to apply below.
1.) Senior Engineer / NOC Teams Lead
Location: Abuja, NG
Job Summary
- Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.
Principal Functions
- Support the NOC manager by leading NOCFO shift team
- Ensuring proper management of alarms from monitoring systems within SLA
- Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
- Be the primary focal point for escalated incidents and problems during shifts
- Ensure proper ticketing, documentation, and follow-up on network incidents
- Coordinate incident correlation and escalation across different units
- Participate in performance management reviews of the shift team
- Ensure effective NOC communication with internal and external stakeholders and customers
- Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
- Ensure availability of all network monitoring systems and visibility of all network nodes
- Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
- Generate reports on NOC fault management on the network as required.
- Perform other duties assigned by the Incident and Surveillance Manager
Educational Requirements
- First degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Three (3) to five (5) years post NYSC work experience in NOC operations
- Multi-vendor solution experience
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Experience,Skills & Competencies
Knowledge:
- Network availability and capacity management
- Network administration
- Network operations and maintenance
- Microsoft Office suite
- Network Surveillance/monitoring tools(advantage)
Skills:
- Communication
- Analytical Skill
- Delegation/ Supervisory
- Problem Solving
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
2.) Specialist, Contract Enforcement
Job: IRC3976
Location: Abuja
Job Summary
- Track vendors activities to ensure vendors deliver all contractual obligations and commitments based on deliverables in the service agreements.
Principal Functions
- Collaborate with technical user teams to provide inputs for quarterly compliance evaluation.
- Prepare and track contract deliverables register.
- Prepare and track Preventive and corrective maintenance obligations.
- Prepare and track tools and systems capabilities in order to ensure compliance to the contract.
- Conduct vendor site visits and ensure standards are met
- Participate in weekly and monthly Technical vendors performance meetings to provide updates on tracked compliance.
- Analyze all requirements and provisions in contracts to ensure alignment with technical and corporate goals and objectives.
- Ensure that contracts are executed in good time and according to Technical service levels.
- Audit existing contracts and oversees contract modifications.
- Prepare reports on the status of contracts for technical management.
- Maintain a secure document storage system for information sharing.
- Document dispute and submit report for immediate resolution.
- Perform any other duty as assigned by the line Manager.
Educational Requirements
- First Degree in a relevant discipline from a recognized university.
- 4 years post NYSC work experience in Contract Enforcement.
- Proven understanding of Technical contracts in the telecoms industry.
Experience, Skills & Competencies
Knowledge:
- Business Application Knowledge
- Network Operations
- Company contract policies, processes and procedures
Skills:
- Personal Effectiveness
- Communication
- Problem Solving
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Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
3.) Manager, Contract Enforcement & Optimization
Location: Abuja, NG
Job Summary
- Manage vendorsactivities, contract reviews and negotiations to ensure vendors deliver allcontractual obligations and commitments based on agreements in the servicelevel agreements (SLAs) with minimal and controlled risks.
Principal Functions
Tactical:
- Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements(SLAs).
- Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
- Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
- Maintain strong relationship with vendor teams and knowledge of vendor environment
- Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
- Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.
Operational:
- Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
- Participate in the negotiation of new contracts and changes to existing contracts.
- Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
- Handle dispute resolutions and manage vendor expectations.
- Ensure that business goals are accomplished by effective contract implementation.
- Maintain a systematic database for the contract management system.
- Conduct contracts awareness workshops for technical user teams.
- Establish good working relationships with all cross-functional stakeholders.
- Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
- Prepare monthly report to management on contract issuance status to check progress and identify areas of concern and support needed.
- Collaborate with user teams to organise site visits for selected areas to determine physical reality.
- Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
- Organize periodic vendor award programmes to reward vendor performance.
- Create competitive environment for vendor efficiency.
- Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations
Educational Requirements
- First degree in any relevant discipline.
- Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication's Technical environment.
Experience, Skills & Competencies
Knowledge:
- Business Application Knowledge & Telecommunications fundamentals
- Service Continuity Management, Monitoring and Control
- Project Management, Vendor &Contract Management
- Knowledge of Financial Management &General Ledger understanding
Skills:
- Change Management, Communication, Negotiation & Problem-solving skills
- Emotional and Relationship Intelligence
- Leadership and People Management
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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4.) Senior Engineer / Service Assurance Specialist
Location: Abuja, NG
Job Summary
- Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation
Principal Functions
- SLA/KPI management and reconciliation with vendors and customers
- Collocation availability and performance reconciliation
- Writing of NOC processes to govern NOC operations
- Monitoring of NOC processes performance.
- Ensuring activities at the NOC aligns with the NOC approved processes
- Review and updating of NOC processes to ensure it is relevant to the NOC operations.
- Generation of NOC processes performance reports as required.
- Generation of vendor performance reports
- Generation of collocation performance reports
- Evaluation of vendors performance
- Perform other duties assigned by the Head, NOC & BSS
Educational Requirements
- First degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Four (4) to Six (6) years post NYSC work experience
Experience,Skills & Competencies
Knowledge:
- Network availability and capacitymanagement
- Network administration
- Network operations and maintenance
- Vendor management
- Process writing
Skills:
- Communication
- Delegation/ Supervisory
- Reconciliation
- Negotiation
- Problem Solving
- Presentation
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
5.) Senior Engineer / SOC
Job: IRC3978
Location: Abuja
Job Summary
- Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.
Principal Functions
- Ensure 24*7 Monitoring of Enterprise links and solutions
- Resolve subscriber complaints on BES platform
- Monitoring and analysis of critical KQIs
- Provide proactive and enhanced reactive care for subscribers' services
- Raise customer-centric operations transformation initiatives
- Ensure proper management of enterprise link failures within SLA
- Effective demarcation of Enterprise customers complaints
- Work with back office to ensure network visibility of enterprise links
- Ensure availability of all enterprise links and services monitoring systems
- Provide operations primary point of interface for enterprise customers
- Troubleshooting of POF and COF for enterprise links and service problem
- Escalate problems on enterprise links to the back office
- Work with back office on the resolution of enterprise link problems
- Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
- Provide periodic regular updates on resolution of enterprise link problems to customers
- Ensure effective communication with enterprise customers
- Support reconciliation of availability figures with enterprise customers
- Process site access requests for maintenance and troubleshooting of enterprise links
- Generation and management of enterprise reports as required.
- Perform other duties assigned by the Head, NOC & BSS
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Educational Requirements
- First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Four (4) to six (6) years post NYSCwork experience in NOC operations
- Multi-vendor solution experience
Experience, Skills & Competencies
Knowledge:
- Network availability and capacity management
- Network administration
- Network operations and maintenance
- Transmission fiber and Microwave knowledge
- Knowledge of IP/Routers/Switches etc.
- Basic understanding of IP Network
Skills:
- Communication
- Delegation/ Supervisory
- Problem Solving
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
6.) NOC Engineer / Microwave NOC Engineer
Job: IRC3974
Location: Abuja
Job Summary
- Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.
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Principal Functions
- 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
- Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
- Follow-up with resolver teams for resolution of network faults and incidents
- Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
- Provision of support for troubleshooting of POF and COF for network incidents
- Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
- Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
- Provision of regular periodic updates on all network faults and incidents
- Send notifications for planned/unplanned outages to all stakeholders
- Provide operations primary point of interface for enterprise customers and partners
- Conduct initial demarcation of enterprise customers and partners complaints
- Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
- Work with back office to ensure visibility of all network nodes
- Process access to MGWs, BSCs, Data Centres and network sites for maintenance and troubleshooting
- Perform other duties as assigned by the Incident and Surveillance Manager.
Educational Requirements
- First Degree or equivalent in Electrical or Computer Engineering or a related discipline
- Two (2) years post NYSC work experience.
Experience, Skills & Competencies
Knowledge:
- Network Administration
- Microsoft Office suite
- Network Surveillance / monitoring tools(advantage)
Skills:
- Personal Effectiveness
- Problem Solving
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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