Job Vacancies at PTK Consulting Nigeria Limited – 9 Positions

Location: Lagos Mainland - Lagos
Employment Type: Full-time

Job Description

• Our client is into food processing with head office in Lagos has requested us to recruit an experienced Female Customer Service officer living around Iyana-Ipaja or its environ. Candidate should not be above 32 years old.

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Job Functions

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media

Requirements

• OND qualification with 2-3 years work experience.

Application Closing Date
31st December, 2020.

Method of Application
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using " Customer Service Officer -Female" as subject of email

Location: Lagos Mainland - Lagos
Employment Type: Full-time
Business Unit: Sales & Marketing.

Job Description

• We are currently has mandated PTK Consulting Limited to recruitan experienced Modern Trade Manager.
• The preferred candidate should be Male/Female with experience in similar role in a food or beverage industry with at least 5 years work experience.

The Job Description includes but is not limited to the following;

• Looking after all HORECAS business for the company including institutional sales e.g to schools, colleges, universities, cooperatives.
• Responsible for growing market share for all company’s products across supermarkets, hotels, canteens, restaurants, institutions & cooperatives.
• Ensure that product is visible and available across Supermarkets, Hotels, restaurants, canteens.
• Create and manage promotional campaign to establish and maintain product awareness across Hotels, canteens, restaurants, institutions, cooperatives e.tc.
• Manage special SKUs promotions.
• Achieve sales target in Hotels, Restaurants, Canteens, Cooperatives and institutions.
• Research and monitor consumer markets, market trends and identify potential areas for product needs.
• Conduct competitor, distributors and customer insights analysis.
• Liaise with the sales & marketing teams on product sales and consumer feedbacks.
• Provides timely, accurate, market survey to formulate pricing strategy and implement approved pricing structure on all company products, while striving to maintain maximum profit margin.

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Requirements

• Bachelor's Degree with 5 years work experience.

Salary
Attractive & Negotiable

Application Closing Date
31st December, 2020.

Interview Date
6th January, 2021.

How to Apply
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using Modern Trade Manager as the subject of email.

Note

• Please note that only experienced candidates that meets the requirements should apply.
• Interviews would be on the 6th of January 2021.

Location: Ipaja, Lagos Mainland - Lagos
Employment Type: Full-time

Responsibilities
Customer Service Responsibilities list:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• OND, SSCE / GCE / NECO
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• 2-3 years experience
• Candidate must be a Female and should be living around Ipaja Axis or its environ.

Application Closing Date
31st December, 2020.

Interview Date
6th January, 2021.

Method of Application
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using "Customer Service Officer- Ipaja" as the subject of email.

Note

• Please note that interview would be on the 6th of January 2021.
• Only qualified candidates should apply.

Location: Lagos Mainland - Lagos
Employment Type: Full-time

Job Description

• We are looking to recruit an Area Sales Manager in their Lagos Mainland office. Qualified candidate must be able to drive.

The Job Role and Responsibilities
Primary job responsibilities of an area sales manager would include:

• Managing, training and motivating existing sales team to drive revenue growth
• Develop and manage efficient distribution networks for sales
• Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
• Collecting customer and market feedback and reporting the same to the organization
• Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal heads

Requirements

• Bachelor's Degree qualification with 5-6 years work experience.

Competencies and Skills Required:
Since team management and sales target achievement are the most important responsibilities of an area sales manager, recruiters look for the following competencies in a candidate:

• Good communication skills
• Ability to manage teams
• Strong interpersonal skills
• Ability to meet targets
• Problem solving skills

Application Closing Date
10th January, 2021.

Method of Application
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using "Area Sales Manager - Lagos" as the subject of email.

Note: Only successful candidate would be invited for an interview.

Location: Anambra
Employment Type: Full-time

Description

• Preferably Male with similar experience in an FMCG company and must be able to drive. Must be resident in the Owerri, Aba or Onitsha axis.

Responsibilities

• Create regional sales plans and quotas in alignment with business objectives
• Evaluate store and individual performances
• Report on regional sales results
• Forecast quarterly and annual profits
• Identify hiring needs, select and train new salespeople
• Prepare and review the annual budget for the area of responsibility
• Analyze regional market trends and discover new opportunities for growth
• Address potential problems and suggest prompt solutions
• Participate in decisions for expansion or acquisition
• Suggest new services/products and innovative sales techniques to increase customer satisfaction

Requirements

• Proven work experience as a Regional Sales Manager, Area Manager or similar senior sales role
• Ability to measure and analyze key performance indicators (ROI and KPIs)
• Familiarity with CRM software
• Understanding of store operations
• Ability to lead and motivate a high performance sales team
• Excellent communication skills
• Strong organizational skills with a problem-solving attitude
• Availability to travel as needed
• BSc degree in Sales, Business Administration or relevant field

Application Closing Date
10th January, 2021.

How to Apply
Interested and qualified candidates should send their Resume to: ptkconsultinglimited@yahoo.com using "Regional Sales Manager - East" as the subject of email.

Location: Lagos Mainland, Lagos
Employment Type: Full-time
Business Unit: Sales & Marketing.

Job Description

• We are currently in need of a Brand Manager. The preferred candidate should be Female with experience in similar role in a food or beverage industry or an advertising company with at least 5 years work experience.
• She must write and speak English fluently, possess strong project management skills, analytical skills and attention to details, a good personality and can drive.

The Job description includes but is not limited to the following:

• Create and manage promotional campaign to establish and maintain product branding.
• Research and monitor consumer markets, market trends and identify potential areas for product needs.
• Conduct competitor, distributors and customer insights analysis.
• Design a research- based brand strategy
• Lead marketing team members through campaigns.
• Anticipate consumer trends and keep brand up to date.
• Introduce new product ideas, package designs, sizes, colors based on consumer needs analysis.
• Liaise with the Graphics designer in planning and executing all social media communication channels for brand visibility and promotional activities.
• Liaise with the marketing/sales teams on product sales and consumer feedbacks.
• Conduct sales analysis and forecast for production, distribution geographical segmentation, market share and revenue boost.
• Coordinate the activities of Brand Ambassadors
• Develop annual advertising and promotional budget.

Requirements

• Bachelor's Degree, FSLC qualification.
• 5 - 6 years Experience.

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Application Closing Date
31st December, 2020.

How to Apply
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using "Brand Manager- Lagos Mainland" as the subject of the email.

Location: Lagos-Mainland, Lagos
Employment Type: Full-time
Business Unit: Sales & Marketing.
Reporting to: Key Distributors

Job Description

• We are currently in need of Van Sales Representatives to cover and drive sales within Lagos markets.
• The preferred candidates must be Male/Female SSCE/OND graduates who have experience as field or van sales representatives in a food or beverage industry and be familiar with the markets in the area. Ability to drive with a valid driver’s license will be an added advantage.

The Job description includes, but is not limited to the following:

• Assist key distributors in secondary sales within the assigned territory.
• Build and promote strong, long-lasting customer relationships with key distributors to drive sales of all company’s products in the assigned area.
• Prepares route plan & adhere to it strictly.
• Ensure sales routes are planned for and followed diligently.
• Sell company products to potential retail outlets & customers.
• Responsible for all sales activities in the territory assigned and the achievement of sales growth in the sales territory.
• Maintain a cordial relationship with customers within assigned territory and expanding the territory by identifying potential customers.
• Must be accountable of all the stocks in his custody
• Ensure products availability/visibility in the market and payment for products supplied/sold.
• Report/Communicate all marketing and customers issues to his/her immediate manager promptly.
• Implement sales promotions and new product development plan in the sales territory
• Report on competitors’ activities in the market
• Proper weekly sales forecast
• Ensure all brands/SKUs are loaded in van daily before going out.
• Sell all brands and SKUs for assigned distributor without discrimination and achieve volume target.
• To always sell within assigned selling route/territory daily with no cross-carpeting.
• Achieve daily set target
• Maintain vehicle in proper condition
• Give feedback on sales trends by conducting market surveys.
• Be involved in promotional activities through trade shows, event marketing and activation within the assigned area.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Requirements

• OND qualification.
• 3 - 4 years Experience.

Salary
Monthly salary + Incentives.

Application Closing Date
31st December, 2020.

How to Apply
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using "Van Sales Reps- Lagos Mainland" as the subject of the email.

Locations: Abuja & Kano
Employment Type: Full-time
Business Unit: Sales & Marketing
Reporting to: Key Distributors

Job Description

• We are currently in need of Van Sales Representatives to cover and drive sales within the Northern states in Nigeria.
• The preferred candidates must be Male SSCE/OND graduates who have experience as field or van sales representatives in a food or beverage industry and be familiar with the markets in their assigned territory.
• The preferred candidate should reside in Abuja or Kano. He must be able to drive with a valid driver’s license.

The Job description includes, but is not limited to the following:

• Assist key distributors in secondary sales within the assigned territory.
• Build and promote strong, long-lasting customer relationships with key distributors to drive sales of all company’s products in the assigned area.
• Prepares route plan & adhere to it strictly.
• Ensure sales routes are planned for and followed diligently.
• Sell company products to potential retail outlets & customers.
• Responsible for all sales activities in the territory assigned and the achievement of sales growth in the sales territory.
• Maintain a cordial relationship with customers within assigned territory and expanding the territory by identifying potential customers.
• Must be accountable of all the stocks in his custody.
• Ensure products availability/visibility in the market and payment for products supplied/sold.
• Report/Communicate all marketing and customers issues to his/her immediate manager promptly.
• Implement sales promotions and new product development plan in the sales territory
• Report on competitors’ activities in the market
• Proper weekly sales forecast
• Ensure all brands/SKUs are loaded in van daily before going out.
• Sell all brands and SKUs for assigned distributor without discrimination and achieve volume target.
• To always sell within assigned selling route/territory daily with no cross-carpeting.
• Achieve daily set target
• Maintain vehicle in proper condition
• Give feedback on sales trends by conducting market surveys.
• Be involved in promotional activities through trade shows, event marketing and activation within the assigned area.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Requirements

• OND, SSCE / GCE / NECO qualification.
• 3 - 4 years Experience.

Salary
Monthly salary + Incentives.

Application Closing Date
31st December, 2020.

How to Apply
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using "Van Sales Reps- Kano / Abuja" as the subject of the email.

Locations: Onitsha - Anambra, Portharcourt - Rivers
Employment Type: Full-time
Business Unit: Sales & Marketing.
Reporting to: Key Distributors

Job Description

• We are currently in need of Van Sales Representatives to cover and drive sales within the Eastern states in Nigeria.
• The preferred candidates must be Male SSCE/OND graduates who have experience as field or van sales representatives in a food or beverage industry and be familiar with the markets in their assigned territory.
• The preferred candidate should reside in Onitsha or Portharcourt. He must be able to drive with a valid driver’s license.

The Job description includes, but is not limited to the following:

• Assist key distributors in secondary sales within the assigned territory.
• Build and promote strong, long-lasting customer relationships with key distributors to drive sales of all company’s products in the assigned area.
• Prepares route plan & adhere to it strictly.
• Ensure sales routes are planned for and followed diligently.
• Sell company products to potential retail outlets & customers.
• Responsible for all sales activities in the territory assigned and the achievement of sales growth in the sales territory.
• Maintain a cordial relationship with customers within assigned territory and expanding the territory by identifying potential customers.
• Must be accountable of all the stocks in his custody
• Ensure products availability/visibility in the market and payment for products supplied/sold.
• Report/Communicate all marketing and customers issues to his/her immediate manager promptly.
• Implement sales promotions and new product development plan in the sales territory
• Report on competitors’ activities in the market
• Proper weekly sales forecast
• Ensure all brands/SKUs are loaded in van daily before going out.
• Sell all brands and SKUs for assigned distributor without discrimination and achieve volume target.
• To always sell within assigned selling route/territory daily with no cross-carpeting.
• Achieve daily set target
• Maintain vehicle in proper condition
• Give feedback on sales trends by conducting market surveys.
• Be involved in promotional activities through trade shows, event marketing and activation within the assigned area.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Requirements

• Bachelor's Degree qualification.
• 3 - 4 years Experience.

Salary
Monthly salary + Incentives.

Application Closing Date
31st December, 2020.

How to Apply
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using "Van Sales Reps- ( East) Onitsha & Portharcourt" as the subject of the email.

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