Job Vacancies at 9mobile Nigeria (Former Etisalat) – 5 Positions
9mobile is recruiting to fill the following positions:
1.) Specialist, Security Operations
2.) Senior Engineer, VAS
3.) Senior Engineer, Transmission Planning & Optimisation
4.) Manager, Electronic and Alternate Channels
5.) Manager, HR Operations & Engagement
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
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See job details and how to apply below.
1.) Specialist, Security Operations
Location: Abuja, NG
Job Summary
- Assist to coordinate the provision of efficient and effective security services support to safeguard EMTS's assets and personnel.
Principal Functions
Operational:
- Update security policies and procedures on a regular basis in line with environmental realities and innovation.
- Assist to facilitate training of security guards on security policies and procedures.
- Participate in periodic site visits to assess/verify adequate security officers/guards at various office locations.
- Monitor Service level Agreement (SLA)with security service providers.
- Act as a key interface between EMTS and security service provider officers.
- Monitor activities of security officers at office location and sites ensuring optimal service delivery and compliance with stated policies and procedures.
- Assist to ensure that incidents and crisis are proactively and promptly identified, managed and mitigated effectively.
- Monitor the resolution of security-related issues and matters across the organisation and follow up with relevant personnel to ensure timely resolution.
- Assist with the development of a security-conscious culture among the workforce by organising relevant security programs.
- Attend team/divisional/departmental meetings as required.
- Prepare/compile agreed intelligence/incidence reports for the attention of the Manager, Central Operations/Intelligence.
- Perform any other duties as assigned by the Manager, Central Operations/Intelligence.
Educational Requirements
- First degree or it's equivalent in a relevant discipline.
Experience, Skills & Competencies:
- Three (3) to five (5) years relevant work experience.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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2.) Senior Engineer, VAS
Location: Abuja, NG
Job Summary
- Operate and maintain VAS platforms/ systems to ensure constant (24 hours) availability and stability.
- Technical support operations and projects for the deployment and delivery of VAS products and services.
Principal Functions
- Put in place strategies to ensure 99.99% network and service availability of VAS nodes
- Work closely with vendors in the testing, implementation and maintenance of services as required by the business (Commercial and Marketing requirements)
- Perform a comprehensive analysis of faults/failures on VAS nodes to determine the root cause and conduct corrective action for permanent resolution in a timely manner
- Analyse daily generated alarms and error logs, report, trends and implement a proactive measure
- Work closely with other stakeholders (products development, customer care and Network Planning)to deliver quality value-added services.
- Develop and apply high level of skills, knowledge and standards to stay current with business and industry trends.
- Apply proactive approach towards performance management, and suggest corrective measures to arrest any shortfalls
- Perform acceptance tests on newly implemented VAS platforms to validate features, capacity and functions
- Have a full understanding of VAS protocols including SMPP, USSDI&II, SIP, XML, Diameter, HTTP(S), SS7, SIGTRAN, Web services, IP and others (SNMP, ICMP, etc)
- Perform other assigned duties as delegated by Manager PS & CS VAS
Educational Requirements
- First degree or equivalent in Engineering or Science
- Four (4) to Six (6) years post NYSC work experience
Experience, Skills & Competencies:
- Expert knowledge of Network Availability and Capacity Management
- Good understanding of technology evolution (Cloud Computing, Software-Defined Networking (SDN), network functions virtualization (NFV), IoT, M2M, AI etc.)
- Good understanding of Online and Offline billing
- Good understanding of Software life cycle
- Basic knowledge of IP Technologies
- Expert knowledge of Database Management System (RDBMS and NoSQL)
- Good knowledge of data visualization
- Expert knowledge of Linux/UNIX operating system
- Good knowledge of VAS service flow
- Basic Programming knowledge (PHP, PL/SQL, Python, Shell Scripting etc.)
Skills:
- Great teamwork and collaborative spirit
- A self-starter with high attention to detail
- Ability to engage and drive others to deliver targets
- Proven ability to make an impact both internally and externally
- Delegation/Supervisory
- Problem Solving and analytical mind
Behaviour:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
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Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
3.) Senior Engineer, Transmission Planning & Optimisation
Location: Abuja, NG
Job Summary
- Plans, designs and optimizes all access transmission links for sites, enterprise rollout and lastmile deployments for the entire 9 Mobile Network
Principal Functions
- Responsible for the planning and design of microwave links to support 9 Mobile site, enterprise rollout and lastmile deployments in the northern region of Nigeria.
- Responsible for all transmission link budgets and transmission designs for site rollout activities.
- Responsible for network resilience plans and designs in the northern region of Nigeria.
- Responsible for the design of transmission links for site connectivity and ensure limited sites dependencies on hub and major hub sites.
- Responsible for the design and planning of microwave last-mile links to support POI and MGW Connections.
- Responsible for the design and planning of all upgrades with reference to Iub cases and BTS sites optimization.
- Responsible and supervises all desktop surveys for all enterprise clients and validates backhaul connectivities.
- Responsible for planning and designing transmission links to support UMTS, LTE and 5G.
- Responsible for frequency planning for microwave transmission networks.
- Responsible for the development and maintenance of a structured growth plan for future traffic
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Planning:
- Responsible for the development and planning of effective microwave transmission network protection methods.
- Coordinate and compile agreed periodic activity and performance reports for the attention of the Head, Transmission.
- Supervises the approval of all network drawings, TSS reports and review of all low-level design documents in R3.
- Supervises the conducting line of sight(LOS) survey for transmission links in region 3.
- Supervises the generation of work order to technical project delivery (TPD), Network Rollout and Transmission Operation(TXOP).
- Keeps abreast of global and local best practice as it relates to transmission planning and design.
- Maintains in-depth knowledge and databases of existing access transmission infrastructures in EMTS.
- Perform any other duties assigned by the Manager.
Educational Requirements
- First degree or equivalent in Electrical and Electronics Engineering
- Three (3) years relevant work experience.
Experience, Skills & Competencies
Knowledge:
- Telecommunications & Mobile Network Standards & Specifications
- Access Microwave Transmission Technologies
Skills:
- Analytical Problem Solving
- Microwave transport network expertise.
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
4.) Manager, Electronic and Alternate Channels
Location: Lagos, NG
Job Summary
- This role will have overall responsibility for the Strategy Conceptualization, Development &Implementation for aggressive growth of new & non-traditional sales channels as well as ensure achievement of Electronic [Virtual] Airtime Sales Goals.
- The Manager Electronic& Alternate Channels will work closely with Commercial Leadership as well as Functional Teams from Marketing, Digital Media, VAS Development and Product Development & Quality Assurance teams to develop and execute an aligned Go-To-Market (GTM) strategy aimed at growing Sales Revenues through partnerships/channel transactions.
Principal Functions
- Development of new and non-traditional Sales Channels and driving the DAC Initiative for 9mobile
- Manage existing Electronic & Alternate Channels [TKAs, VADs & LCC] for optimum output to achieve sales goals and objectives
- Drive aggressive growth of Virtual Airtime Sales to ensure achievement of set goals and objectives
- Develop and Implement Incentive/Commission Schemes for Electronic & Alternate Channel Partners aimed at Channel & Revenue growth
- Continually assess marketplace and define target reseller partners; recruit and sign Strategic Resellers
- Development of solutions [products and services] that meets business goals based on Customer/Partner requirements
- Build team that provides day-to-day support for Channel Partners to help them sell and support 9mobile services
- Oversee the planning, prioritization and assignment of targets and tasks to the entire Electronic & Alternate Channels unit
- Ensure there is adequate Systems Support from EVC for e-Top Up to enable all Electronic Partners round-the-clock availability and quick to innovate
- Oversee prompt and efficient resolution of requests, complaints and other issues relating to sales operations escalated from the Regional Sales offices and other sales channels.
- Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
- Carry out other activities as assigned by the Head, Channel Strategy & Performance
Educational Requirements
- Bachelor's degree in related field is required
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Experience, Skills & Competencies:
- 6 to 10 years combined Sales, Channel Management and Support experience [preferably in the Telecoms Industry]
- High level of knowledge and experience within the telecom industry
- Experience with relevant systems/tools[CRM, Inventory Mgt., SFA]
- Ability to successfully navigate and influence strong personalities within a complex business landscape
- Excellent executive level presentation skills
- Excellent communication skills (verbal and written).
- A strong track record of building and maintaining executive channel relationships
- Ability to create and execute successful channel & support strategies that will support/sustain growth
- Analytical Skills: Able to analyse complex data and translate findings in to executable strategy to achieve desired results
- Interpersonal Skills: Able to form bonds with people and communicate effectively with all levels[Entry to C-Level] and get required buy-in for initiatives and plans.
- Leadership Skills: Able lead a team of diverse backgrounds/skills [commercial, financial and technical] with necessary drive required to achieve set goals and objectives. Perceived as a mentor
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
5.) Manager, HR Operations & Engagement
Job: IRC3807
Location: Lagos
Job Summary
- Implement appropriate Engagement strategies, policies and programs to enable EMTS attract and retain the best talent organisation-wide.
Principal Functions
Tactical:
- Provide input in the articulation of EMTS Engagement strategy and philosophy.
- Periodically scan the market/industry for comparable employee engagement practices and conduct benchmark survey.
- Advice Head, Outsourcing and HR Operations on new pay practices and recommends options for the business.
- Propose strategies for aligning the company's engagement philosophy with industry and market realities.
- Develop and ensure regular updates of the HR policy manual/ Staff Handbook
- Review and benchmark the internal and external environment to improve HR policies
- Ensure awareness, understanding and compliance of HR policies across the business
- Design and deploy initiatives to increase health literacy among employees
Operational:
- Manage the HR Helpdesk and ensure effective resolution of issues
- Develop and maintain an up-to-date record of Staff information (physical & electronic)
- Manage the HRIS, liaising with other HR units for process automations and other HR technology needs
- Track all HR-related audit queries and ensure appropriate and timely closure of these queries
- Advice line managers on compensation for new hires.
- Communicate updates and changes to compensation structure to staff.
- Manage relationships between EMTS and Outsourced companies to ensure smooth operations and satisfactory performance
- Manage the disciplinary process for fair and transparent resolution of the disciplinary issues
- Manage relationships with HMOs and ensure effective health care administration
- Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives.
- Perform any other duties as assigned by the CHRO.
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Educational Requirements
- First degree in from a recognised university.
- Six (6) to Eight (8) years work experience with at least three (3) years at supervisory level
Experience, Skills & Competencies
Knowledge:
- Remuneration Analysis & Design
- Budgeting.
Skills:
- Communication
- Accountability.
Behaviour:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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