🇳🇬 Job Vacancies @ Rosabon Financial Services Limited – 12 Positions

Job Title: Sales Executive (Salary Loan / Wealth Management)

Location: Abuja (FCT)
Employment Type: Contract

Scope and Impact

• The candidate will be tasked with the responsibility of selling various loan products.
• He / She will act as liaison between customers and our financial institution and will help qualified applicants acquire loans in a timely manner.

Job Summary

• The Rosabon Sales Executive is required to collect and prepare all materials needed to process transactions (loans and investments).
• He/ She will also responsible for reviewing loan applications evaluating the potential risks of granting loans to applicants.

Duties and Responsibilities

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Review loan agreements to ensure that they are complete and accurate according to policy
• Update account records, Compute payment schedules and transactions on ERP
• Confer with underwriters to aid in resolving loan application problems.
• Update job knowledge on types of loans and other financial services
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines
• Deposit mobilization to meet set targets.

Key Performance Indicators

• Meet Set Monthly loan and investment Targets
• Reduced number of Non-Performing loans
• Customer retention rate of minimum 90% across loan and investment products.

Requirements

• Candidates should possess a B.Sc Degree in Finance, Economics or a related field
• 1 - 4 years proven working experience as a Loan Officer
• Familiarity with computers and banking applications/software
• Solid understanding of direct/indirect lending products and practices
• Customer satisfaction orientation and sales competencies
• Ability to work in a goal oriented environment and meet set target.

Salary
N92,000 - N150,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: olaoluwa.julius@conceptgroup-ng.com using the Job Title as the subject of the email.

Job Title: Sales Executive (Salary Loan / Wealth Management)

Location: Kano
Employment Type: Contract

Scope and Impact

• The candidate will be tasked with the responsibility of selling various loan products.
• He / She will act as liaison between customers and our financial institution and will help qualified applicants acquire loans in a timely manner.

Job Summary

• The Rosabon Sales Executive is required to collect and prepare all materials needed to process transactions (loans and investments).
• He/ She will also responsible for reviewing loan applications evaluating the potential risks of granting loans to applicants.

Duties and Responsibilities

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Review loan agreements to ensure that they are complete and accurate according to policy
• Update account records, Compute payment schedules and transactions on ERP
• Confer with underwriters to aid in resolving loan application problems.
• Update job knowledge on types of loans and other financial services
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines
• Deposit mobilization to meet set targets

Key Performance Indicators

• Meet Set Monthly loan and investment Targets
• Reduced number of Non-Performing loans
• Customer retention rate of minimum 90% across loan and investment products

Requirements

• Candidates should possess a B.Sc Degree in Finance, Economics or a related field
• Proven working experience as a Loan Officer
• Familiarity with computers and banking applications/software
• Solid understanding of direct/indirect lending products and practices
• Customer satisfaction orientation and sales competencies
• Ability to work in a goal oriented environment and meet set target.

Salary
N92,000 - N160,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: olaoluwa.julius@conceptgroup-ng.com using the Job Title as the subject of the email.

Job Title: Client Experience Support Officer

Location: Yaba, Lagos
Employment Type: Full-time

Scope and Impact

• This position plays a critical role in overseeing seamless operations among the various clients who daily interface with our Wealth Management App.

Job Summary

• A Client Support Officer for a wealth management application requires a blend of technical skills, domain knowledge, and interpersonal competencies.

Duties and Responsibilities
Sales Functions:

• Proactively engage with users via in-app chat, phone, and email to understand their needs and interests
• Address technical queries, concerns, and objections to investment
• Utilize persuasive techniques to highlight the benefits and value of investing in the various WealthManagement Products through the App
• Collaborate with the Product team to resolve issues implement user feedback and prepare daily reports for Management
• Develop and maintain a deep understanding of the app & features, benefits, and investment opportunities
• Meet and exceed monthly investment targets

User Experience support:

• Conduct user training sessions to enhance understanding and effective use of the application.
• Provide timely and effective support to app users via phone, email, and chat
• Proactively engage with users to understand their needs and preferences
• Monitor user behavior and provide insights to improve the app & performance
• Collaborate with the product team to resolve issues and implement improvements
• Respond to user inquiries and guide on application functionalities.
• Incident Management and feedback functions:
• Manage and track support tickets, ensuring all incidents are logged, prioritized, and resolved promptly.
• Analyze incident patterns to identify recurring issues and recommend preventive measures.
• Respond to customers & inquiries and issues via phone, email and chat
• Generate, analyze present customer feedback, and issue trend reports and performance metrics to management.

Key Performance Indicators (KPIS)

• Issue Resolution Time: Average time taken to resolve user-reported issues.
• System Uptime: Percentage of time the application is operational and available to users.
• User Satisfaction: Feedback and satisfaction ratings from users regarding support services.
• Incident Reports: Number of incidents reported and resolved within a given time frame.
• Documentation Quality: Accuracy and completeness of support documentation and knowledge base.
• First Response Time ( FRT) : Respond to clients or subscriber’s inquiries within a maximum of 2 hours
• Resolution time: Resolve at least 85% of issues on the first contact
• Customer Satisfaction (CSAT) : Maintain a CSAT score of at least 90%
• Average Handling Time ( AHT): Resolve issues within an average time of 30 minutes
• Resolution Response Time( FRT)- 90%
• Customer satisfaction ( CSAT) -90% positive feedback from users
• Investment rate: 20% increase in investment within the next quarter
• App Store Ratings: 4.5-star rating or higher within the next quarter

Requirements
Basic Requirement:

• Minimum of OND
• Knowledgeable and willingness to learn
• Must have a speaking voice and understand how to talk to customer

Job Knowledge:

• Relevant knowledge of the company’s market and competitors.
• Proven experience in liaison or relationship management roles.
• Knowledge of principles and processes for providing customer services, including customer needs assessment and evaluation of customer satisfaction.

Skills/Competencies:

• In-depth understanding of the wealth management application, its features, functionalities, and troubleshooting methods.
• Ability to diagnose and resolve technical issues related to the application promptly.
• Familiarity with Customer Relationship Management (CRM) systems to manage client interactions and effectively.
• Understanding of wealth management principles, investment products, and financial markets.
• Knowledge of regulatory requirements and compliance standards relevant to wealth management.

Salary
N120,000 - N150,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: career@conceptgroup-ng.com using the Job Title as the subject of the email.

Job Title: Funds Mobilization Manager (Treasury Officer)

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• The Treasury Officer is responsible for building and managing strategic relationships for fixed deposit customers, serving as the single point of contact for new business as well as existing portfolios.
• He/She will manage the funds of HNI (high net worth) customers.

Duties & Responsibilties

• Source appropriately priced and structured deposit liabilities for the company from retail and institutional sources.
• Cultivate new clientele on a regular basis.
• Cultivate and maintain courteous and efficient relationship with clients.
• Timely response to feedback and other customer related issues or requests.
• Participate in creating new and better marketing based on field experience.
• Visit, engage prospects and maintain liability generated
• Propose services, upselling and cross-selling whenever possible
• Recruit, train and build sales team across the country
• Increase number of Treasury services taken up by Clients
• Ensure the effective, high-quality management of Clients
• Conduct periodic competitor analysis, reviewing product rates and requirements
• Prepare and send periodic report to management
• On-board and manage subordinates to maintain a consistently high number of prospects, and with a high conversion rate
• Train IMTs and Treasury Admin on the various Treasury products and relevant company policies.

Qualifications

• Minimum education level - First Degree in any discipline from a reputable academic institution.
• Post-graduate qualification(s) and professional membership will be an added advantage.
• 3+ years of experience in sales and business development.
• Demonstrated track record of meeting/exceeding goals as an individual contributor.
• Successful experience building a territory from little or nothing.
• Skilled at building rapport, opening doors, and understanding business requirements of senior decision makers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: patience.asukwo@conceptgroup-ng.com using the Job Title as the subject of the email.

Job Title: Sales Executive (Salary Loan / Wealth Management)

Locations: Lagos, Ondo, Osun & Oyo
Employment Type: Full-time

Scope and Impact

• The candidate will be tasked with the responsibility of selling various loan products.
• He / She will act as liaison between customers and our financial institution and will help qualified applicants acquire loans in a timely manner.

Job Summary

• The Rosabon Sales Executive is required to collect and prepare all materials needed to process transactions (loans and investments).
• He/ She will also responsible for reviewing loan applications evaluating the potential risks of granting loans to applicants.

Duties and Responsibilities

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Review loan agreements to ensure that they are complete and accurate according to policy
• Update account records, Compute payment schedules and transactions on ERP
• Confer with underwriters to aid in resolving loan application problems.
• Update job knowledge on types of loans and other financial services
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines
• Deposit mobilization to meet set targets.

Key Performance Indicators

• Meet Set Monthly loan and investment Targets
• Reduced number of Non-Performing loans
• Customer retention rate of minimum 90% across loan and investment products.

Requirements

• Candidates should possess a B.Sc Degree in Finance, Economics or a related field
• Proven working experience as a Loan Officer
• Familiarity with computers and banking applications/software
• Solid understanding of direct/indirect lending products and practices
• Customer satisfaction orientation and sales competencies
• Ability to work in a goal oriented environment and meet set target.

Salary
N80,000 - N150,000 Monthly.

Application Closing Date
2nd July, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online
Or
Send their Applications to: sales.careers@conceptgroup-ng.com using the Job Title as the subject of the email.

Job Title: Sales Executive (Salary Loan / Wealth Management)

Location: Lagos
Employment Type: Full-time

Scope and Impact

• The candidate will be tasked with the responsibility of selling various loan products.
• He / She will act as liaison between customers and our financial institution and will help qualified applicants acquire loans in a timely manner.

Job Summary

• The Rosabon Sales Executive is required to collect and prepare all materials needed to process transactions (loans and investments).
• He/ She will also responsible for reviewing loan applications evaluating the potential risks of granting loans to applicants.

Duties and Responsibilities

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Review loan agreements to ensure that they are complete and accurate according to policy
• Update account records, Compute payment schedules and transactions on ERP
• Confer with underwriters to aid in resolving loan application problems.
• Update job knowledge on types of loans and other financial services
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines
• Deposit mobilization to meet set targets

Key Performance Indicators

• Meet Set Monthly loan and investment Targets
• Reduced number of Non-Performing loans
• Customer retention rate of minimum 90% across loan and investment products

Requirements

• Candidates should possess a B.Sc Degree in Finance, Economics or a related field
• Proven working experience as a Loan Officer
• Familiarity with computers and banking applications/software
• Solid understanding of direct/indirect lending products and practices
• Customer satisfaction orientation and sales competencies
• Ability to work in a goal oriented environment and meet set target.

Salary
N100,000 - N170,000 Monthly.

Application Closing Date
1st July, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: sales.careers@conceptgroup-ng.com using the Job Title as the subject of the email.
Or
Click here to apply online

Job Title: Wealth Management Executive (IMTT)

Locations: Abuja (FCT), Lagos and Rivers
Employment Type: Contract

Job Summary

• As an Independent Wealth Management Executive, the ideal candidate will play a pivotal role in driving our wealth management business by acquiring new clients and fostering long-term relationships.
• This role is ideal for individuals who possess a dynamic personality, strong communication skills, and a passion for sales.
• They would possess strong negotiation skills to navigate and close deals, ensuring mutually beneficial outcomes for both clients and the company.
• The ideal candidates will always present themselves in a manner that reflects the high standards of our financial services firm.
• This includes maintaining a well-groomed and polished appearance, dressing in business attire that aligns with our corporate image, and exuding a professional demeanor in all client interactions. A neat and presentable appearance is crucial in building trust and confidence with our clients.
• While we value charisma and a sales-oriented mindset, we are seeking professionals at a junior and mid-level stage with a drive for sales in a fast paced industry.

Duties & Responsibilities

• Independently identify and acquire new clients for wealth management services through prospecting, networking, and relationship-building.
• Conduct financial needs analysis and present tailored wealth management solutions to clients, aligning with
• their financial goals and objectives.
• Foster strong, long-term relationships with clients by providing exceptional service, addressing inquiries, and staying informed about changes in their financial circumstances.
• Stay abreast of industry trends, market conditions, and competitor offerings to effectively position the company’s wealth management services.
• Ensure adherence to regulatory requirements and company policies in all client interactions and transactions.
• Provide regular reports on leads, client acquisition and revenue generation, highlighting achievements and areas for improvement.
• Any other tasks as assigned by the line manager.

Requirements

• Minimum of ND, HND or its equivalent in any field.
• 1-3 years’ experience in sales in any industry, sales experience within financial services or wealth management is a plus
• Charismatic personality with excellent communication and presentation skills.
• Smart and sharp Professional outlook
• Ability to work independently and meet ambitious targets.
• Adept at building and maintaining client relationships.
• High ethical standards and integrity in all financial dealings, placing the clients' best interests at the forefront.

Skills / Competencies:

• Exceptional interpersonal and relationship-building skills.
• Ability to establish trust and credibility with clients.
• Effective communication to understand and address clients' financial goals.

Application Closing Date
22nd June, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: sales.careers@conceptgroup-ng.com using the Job Title as the subject of the email.

Job Title: Sales Team Lead (Asset Creation / Wealth Management)

Location: Muritala Muhammed Highway, Lagos
Employment Type: Full-time

Scope and Impact

• The Team lead, Asset creation plays a major role in continuously improving risk asset sales/loan disbursement within the company, and strategically creating relationships for customers while ensuring proper and adequate inflow of new customers and outflow of risk assets in the company to ultimately increase and maintain the credit balance of the company for efficient operation.

Job Summary

• The Team lead, Consumer Lending (Public Sector) will be responsible for driving and optimizing sales within the Asset Creation Team, consistently following up with team members and customers to maintain relationship and generate sales to meet set target.

Responsibilities

• Build and maintain team staff requirement
• Manage day-to-day Consumer Credit team operations.
• Build, develop and grow team members for optimum performance
• Constantly liaise, coach mentor and motivate team members for optimal lead generations and conversion.
• Responsible for monitoring and ensuring team members meet set targets
• Conduct deep-dive analysis on key growth indicators for products, people, and process optimization.
• Generate and contribute via market analysis and customer perception of new products.
• Establish and maintain good customer base
• Strategically devise means to help self and team members to generate and maintain quality sales contacts
• Motivate, train and maintain a healthy and effective team
• Identify, develop, and implement process change towards improving customer satisfaction and sales efficiency.

Key Performance Indicators

• New Leads/Opportunities
• Client Acquisition and customer retention rate
• Sales Volume per team member and collectively
• Existing Client Engagement
• Upsell/Cross-Sell Rates
• Percentage target met periodically

Requirements

• Minimum education level - First Degree in any discipline from a reputable academic institution.
• Post graduatequalification(s) and professional membership will be an added advantage.
• Demonstrated track record of meeting/exceeding goals as an individual contributor.
• Successful experience building a territory from little or nothing.
• 5 years+ of progressive experience in sales and marketing of financial products (Consumer Lending)

Skills / Competencies:

• Highly motivated and passionate about sales with a genuine drive to succeed.
• Previous experience of driving sales ideally across all company products.
• Strong personal network within the industry.
• Excellent verbal and written communication skills.
• Detail oriented and ability to prioritize and handle multiple tasks at any given time.
• Ability to lead and motivate a large team.
• Strong sales, analytical, organization and people skills required.
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to adapt quickly to new technologies, products and procedures
• Ability to work and thrive in a multi-tasked and fast- paced environment.
• Professional “get it done” attitude and work ethic.

Salary
N220,000 - N300,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: sales.careers@conceptgroup-ng.com using "Sales Team Lead / Lagos" as the subject of the email.

Job Title: Salary Loan Sales Team Lead

Location: Akure, Ondo
Employment Type: Full-time

Job Summary

• Are you a strategic, target-driven sales leader with a passion for financial products and people development?
• We're looking for an experienced Team Lead to join our Asset Creation team and drive growth in consumer lending while building meaningful customer relationships.

What You’ll Do

• Lead and grow a high-performing sales team across public and private sectors.
• Drive loan disbursements and optimize credit balance inflow for operational efficiency.
• Build and maintain strong customer relationships and a robust client pipeline.
• Conduct performance analytics to inform product and process improvements.
• Mentor and motivate your team to consistently exceed targets and KPIs.

You’re a Great Fit If You:

• Have 5+ years of experience in sales/marketing of consumer lending products.
• Thrive in a dynamic, fast-paced environment.
• Have a proven track record of exceeding targets and building successful sales teams.
• Are a strong communicator with sharp analytical and organizational skills.
• Possess a Bachelor's degree (Postgrad or professional certifications are a plus).

Success Metrics Include:

• New leads & client acquisition
• Customer retention & satisfaction
• Sales growth & cross-selling performance
• Team performance & engagement.

Why Join Us?

• Salary: N250,000 - N300,000 Monthly.
• Lead a results-oriented, motivated team in a growth-focused company.
• Be part of a dynamic organization redefining consumer lending.
• Grow your career in a leadership role with high visibility and impact.

Application Closing Date
29th June, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: sales.careers@conceptgroup-ng.com using the Job Title as the subject of the email.