🇳🇬 Job Vacancies @ EHA Clinics – 5 Positions

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the following positions below:

1.) Medical Officer
2.) Medical Doctor
3.) Client Engagement Associate
4.) Registered Nurse
5.) Family Physician

Job Title: Medical Officer

Location: Sangotedo, Lagos
Job type: Full-time

Responsibilities

• Lead the entire sales cycle
• Achieve monthly sales objectives
• Qualify the customer needs
• Negotiate and contract
• Master demos of our software

Requirements

• Bachelor's Degree or Higher
• Passion for software products
• Perfect written English
• Highly creative and autonomous
• Valid work permit for Belgium

Nice to have:

• Experience in writing online content
• Additional languages
• Google Adwords experience
• Strong analytical skills

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Medical Doctor

Location: Abuja
Employment type: Full-time
Department: Clinical Services / Medical
Reports: Practice and QA Manager

Purpose of the position 

• The Medical Doctor will perform a range of functions including but not limited to; initial history taking, clinical assessments, diagnosis, treatment, and evaluation of care. S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients.
• The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures.
• The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients. In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

What you’ll do
The Medical Doctor will support EHA Clinics department predominantly to:

• Participate in all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s).
• Provide direct clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyze, diagnose and explain medical problems during surgery consultations and home visits.
• Consult, recommend and explain appropriate diagnostic tests and treatment.
• Request and interpret the results of laboratory investigations when necessary.
• Perform specialized diagnostic physical exams and treatment procedures.
• Instruct and educate patients in preventative health care.
• Conduct telephone consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Order laboratory tests as required and agreed under supervising Medical Director.
• Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes.
• Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Participate fully in the clinicians’ duty rota including the provision of home visits when appropriate.
• Formulate diagnosis and treatment plans, in consultation with or referring to Supervising doctor(s) as appropriate.
• Give clinical instructions to the nursing staff and other clinical care teams as required.
• Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities or exchange information in order to improve the quality of patient care.
• Deal regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
• Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors that may periodically be attached to the clinics, including the educational development and mentoring of these individuals.
• Support clinical research and efforts within the EHA Clinics leading to the publication of papers.
• Attend regular educational meetings organized by the practice in order to update clinical knowledge, practice policy and guidelines, and disseminate other useful information relevant to the provision of adequate healthcare for patients in order to discuss in a bid to learn from recent significant events relating to clinical practice occurring within the clinics.
• Regularly reflect on own practice (and keep a record of learning encounters) in order to identify learning needs and encourage self-directed lifelong learning and continued professional development.
• Send and receive written information on behalf of the clinic regarding matters of insurance and other issues relating to the physical and social welfare of patients.

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results.

Requirements

• Degree in Medicine - Minimum qualification of Bachelor of Medicine and Bachelor of Surgery in any Global, National, or State recognized University and conforming
• to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and national service or exemption
• Up-to-date full registration and licence from the MDCN

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail
• Knowledge and skills to provide vaccination.
• Knowledge and skills to perform minor trauma care including suturing, plaster casting, I&D, debridement etc.
• Knowledge and skills to stabilise trauma patients prior to transport to a higher level of care.

Benefits
The following benefits are available with this offer of employment:

• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to four (4) children under 21 years of age, or parents who are dependents of the employee (a total of 6 enrollees including the Primary) and supplemental health care coverage up to a cumulative maximum of N3,000,000 per household (a total of 6 enrollees including the Primary) in any twelve (12) calendar months.
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days of paid annual leave (based on full-time work schedule).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Engagement Associate

Location: Sangotedo, Lagos
Employment type: Full-time
Department: Client Relations
Reports: Senior Manager, Client Operations

Purpose of the Position 

• The Client Engagement Associate will assist in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
• You will be required to ensure customer conversions and retention.
• You should be an excellent communicator who is able to grasp customer needs and determine ways to fulfill them.
• Your goal will be to help us safeguard our revenue and increase the number of our customers and retain them.

What you’ll do 

• The Client Engagement Associate will support EHA Clinics department predominantly to:
• Establish productive, professional relationships with prospects in assigned sectors.
• Create plans to identify and address clients’ business needs.
• Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary.
• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products.
• Collect client feedback about their experience through several mediums e.g. meetings, surveys, etc.
• Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly.
• Study competition to find new ways to retain customers.
• Ensure both EHA Clinics and our clients adhere to contract terms.
• Work diligently to meet sales and revenue targets.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
• Work with the Client Relations Manager, on optimizing customer lifecycle.
• Assist in enhancing effectiveness and efficiency through technology.
• Assist in ensuring that service delivery meets agreed service level agreements.
• Assist in diagnosing service delivery problems and initiate actions to improve levels of service.
• Continuously seek ways to improve conversion, processes and activities.
• Carry out other responsibilities that may be assigned.

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.

Requirements

• The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.
• Minimum of Bachelor's Degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Proven track record of meeting and exceeding targets.
• Background in customer service, sales and marketing.
• Completion of compulsory National Youth Service Corps (NYSC) or exemption.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication
• Leadership and Teamwork
• Problem solving and Initiative
• Strong Attention to Details
• Excellent organizational and planning skills
• Excellent verbal and written communication skills
• Excellent time management skills with proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Google Suite or related software
• Excellent interpersonal and communication skills.
• Strong networking and interpersonal skills.
• Excellent communication and negotiation skills.
• Ability to communicate well and able to work with team members of different levels at different locations.
• Strong problem-solving and creative skills.
• Ability to continuously identify opportunities for improvement
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Proficiency in the use of the Asana task management tool is an advantage
• Ability to pay attention to details and excellent reporting skills.
• Excellent interpersonal and customer service skills

Salary

• N2,726,090.20 - N3,835,882.67  (Yearly Gross)

Other Benefits:
The following benefits are available with this offer of employment:

• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to four (4) children under 21 years of age, or parents who are dependents of the employee (a total of 6 enrollees including the Primary) and supplemental health care coverage up to a cumulative maximum of N3,000,000 per household    (a total of 6 enrollees including the Primary) in any twelve (12) calendar months.
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effectivedate of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days of paid annual leave (based on full-timework schedule).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Registered Nurse

Location: Sangotedo, Lagos
Employment type: Full-time

Purpose of this position

• The Registered Nurse provides direct and indirect care for assigned patients in various nursing units and home visits per scheduled shift.
• The Registered Nurse is primarily responsible for professional performance and safe patient care.
• The role encompasses nursing assessment, diagnosis, planning, intervention, evaluation, and coordination of care for patients across the healthcare continuum involving families.
• Duties include but are not limited to, managing patients with various medical cases.

Job Responsibilities
The Registered Nurse will support the nursing department predominantly to:

• Perform patient assessment using appropriate, problem-focused, and age-specific assessment techniques.
• Analyze the assessment data, derive nursing interventions, set priorities according to patient needs, formulate a plan of care, and implement and evaluate the outcome.
• Document all relevant data in the electronic medical record according to clinic standards.
• Treat patients and families with care and respect while maintaining patient privacy and confidentiality.
• Involve the patient, significant others, and health care providers in the plan of care when appropriate.
• Collaborate with other disciplines through multidisciplinary meetings and care conferences to facilitate patient care and operations.
• Attends to Home care visits when scheduled on-call shift
• Recognize subtle cues to anticipate potential problems.
• Demonstrate the required assessment and therapeutic skills.
• Implement and monitor infection control measures.
• Apply safety measures related to patient care.
• Operate all unit-required equipment safely.
• Ensure the availability and maintenance of supplies and equipment needed for the unit and patient care.
• Accountable for the use of patients and the clinic’s resources.
• Accountable to the patient, the organization, the profession, and self.
• Perform clerical duties when needed.
• Provide basic life support when needed.
• Administer medications, monitor desirable and undesirable effects, and intervene appropriately.
• Ensure that patients are provided with appropriate nutrition.
• Manage patients with infectious diseases when applicable.
• Manage pediatric patients with infectious diseases when applicable.
• Travel to patients’ homes to deliver care as required.
• Strictly follow clinical guidelines and standard operating procedures set by the clinic management.
• Provide emotional support and measures to alleviate fear and anxiety.
• Assess patient and family readiness and identify learning needs.
• Lead/encourage multidisciplinary approach for patient’s discharge.
• Develop and implement the teaching plan utilizing the patient education manual.
• Document patient and family education.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to the REACH program Code of Conduct and ethical standards of the field.

Professional Development:
The REACH Program requires all staff to keep their knowledge and skills up to date:

• S/he is expected to continue to learn throughout their career with the EHA Clinics through continuing professional development (CPD).
• The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note:

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results.

Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job:

• Must have current clinical experience in direct patient care and have worked a minimum of 2 years in the last 3 years.
• Must have at least 3 years of postgraduate nursing experience in an accredited University Teaching, Federal Medical Centre, or International hospital.
• Bachelor’s Degree OR Diploma of Nursing from an accredited nursing college, University with High Distinction (Top 10% of graduating class).
• Hold and maintain a current nursing license to practice in Nigeria.

Key Skills and Attributes:

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Salary
N1,937,381.41 - N3,835,882.67 Annually.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Family Physician

Location: Lagos
Employment type: Full-time
Department: Clinical Services / Medical
Reports to: Chief Medical Officer

Purpose of the Position 

• The Family Physician will perform a range of functions including but not limited to; initial history taking, clinical assessments, diagnosis, treatment, and evaluation of care. S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients.
• The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures.
• S/he will have a supervisory role on medical doctors within the clinic and ensure that policies and procedures are upheld.

What you’ll Do 
The Family Physician will support EHA Clinics department predominantly to:

• Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors that may periodically be attached to the clinics, including the educational development and mentoring of these individuals.
• Support clinical research and efforts within the EHA Clinics leading to the publication of papers.
• Attend regular educational meetings organised by the practice in order to update clinical knowledge, practice policy, and guidelines and disseminate other useful information relevant to the provision of adequate healthcare for patients in order to discuss in a bid to learn from recent significant events relating to clinical practice occurring within the clinics.
• Develop a curriculum for continuing professional development for doctors under their supervision.
• Regularly reflect on own practice (and keep a record of learning encounters) in order to identify learning needs and encourage self-directed lifelong learning and continued professional development.
• Send and receive written information on behalf of the clinic regarding matters of insurance and other issues relating to the physical and social welfare of patients.
• Participate in all treatment and preventative healthcare services as agreed by the supervising Chief Medical Officer.
• Provide direct clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyse, diagnose and explain medical problems during in person and telehealth consultations and home visits.
• Consult, recommend and explain appropriate diagnostic tests and treatment.
• Request and interpret the results of laboratory investigations when necessary.
• Perform specialised diagnostic physical exams and treatment procedures.
• Instruct and educate patients in preventative health care.
• Conduct virtual/telephone consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes.
• Contribute to clinical development by developing a special interest and to help establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Oversight of medical doctors activities including but not limited to assessing the appropriateness of patient management, decisions on referral, and review of medical charts.
• Formulate diagnosis and treatment plans
• Give clinical instructions to the clinical care teams as required.
• Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information in order to improve the quality of patient care.
• Deal regularly with community hospitals, consultants and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities, and the like.
• Ensure continuing education, training, and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Champions all medical aspects of the quality program, including quality measurement, external reporting and quality improvement.
• Champions the infection control activities including antimicrobial stewardship and relevant KPIs
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyse and determine the significance of a variety of diagnostic test results.
• Other duties as assigned.

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results.

Requirements

• The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.
• MBBS, MBChb, M.D or D.O. Degree.
• Membership/Fellowship of Recognized International Colleges of Family Medicine or General Practitioners
• Membership/Fellowship of West African/National College of Physicians with speciality in Family Medicine
• Valid Medical licence to practise as a specialist in Nigeria
• 5+ years post residency experience
• Ability to excel in a start-up environment
• Strong medical leadership skills to ensure trust and respect of medical staff
• Strong collaboration and communication skills to ensure effective alignment amongst diverse teams
• Demonstrated ability leading and managing a geographically distributed team
• Proven success making good, timely decisions and managing change in a rapidly changing, sometimes ambiguous environment
• Ability to maintain strict confidentiality of medical records and adhere to the standards for health record-keeping and Privacy requirements.
• Fluency in performance measures and measurement programs, accreditation, peer review and hospital output.
• Strong clinical background with minimum of 5 years clinical practice experience.
• Demonstrated experience in guiding multidisciplinary clinical program activities
• Demonstrated strong leadership, management, organizational, analytical, communication and relationship development skills with particular emphasis on building relationships with executives and physician leaders
• Demonstrated experience in successfully facilitating collaborative, cross-functional projects
• Demonstrated results for delivering complex projects on time and on budget.
• Creates and communicates a compelling and inspired vision and sense of purpose for physicians and collaborative departments
• Facilitates team building and collaboration
• Directs activities for achieving defined outcomes, reporting and analysis.
• Uses conflict resolution skills to drive change and promote organizational goals.
• Able to communicate pertinent information in various formats on a timely basis to all customers and provide follow-up as required in a professional manner.

Key Skills and Attributes:

• Hold Computer literacy
• Customer Service
• Quality
• Safety
• Staff Engagement
• Financial Stewardship
• Continuous Improvement
• Professionalism
• Leadership skills
• Developing people
• Detail oriented
• Ability to collaborate
• Results-oriented
• Exceptional organizational skills
• Excellent verbal and written communication skills
• Presentation skills
• People management skills
• Attention to detail
• Problem solving skills.

Salary
N10,247,800.01 - N12,981,606.45 Annually.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online