🇳🇬 Job Vacancies @ MTN Nigeria – 7 Positions

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following positions below:

1.) Manager - Visualisation, Marketing NG
2.) Analyst - Products (Voice), Marketing NG
3.) Team Lead - Connect Operations North East
4.) Engineer - CloudOps, Information Technology
5.) Manager - Radio Access Performance, Network NG
6.) Manager - IP Technology Operations, MTN GlobalConnect
7.) Senior Manager - Platforms Infrastrucre, MTN GlobalConnect

Job Title: Manager - Visualisation, Marketing NG

Job Identification: 3610
Location: Nigeria
Job Schedule Full time
Division: Marketing
Job Category: MTN Level 3
Reports To: Senior Manager - Visualization Geo-Marketing and Research

Mission

• To produce analytics reports and dashboards in support of the MTNN business intelligence strategy, including requirements generation for the new data and information needs of the various departments and teams.
• To support the business in understanding and utilizing business intelligence and enterprise data assets to make informed decisions.

Job Description

• Use market analysis, customer satisfaction, and internal service costing data to develop and manage value-based pricing strategies across the full range of MTNN products and services.
• Estimate projects for business analysis given the data and systems available and the reporting needs of end users.
• Review business needs, translate them into functional requirements, and manage the entire lifecycle of IT deliverables.
• Interact with technical resources to understand and make best use of the corporate analytics technology stack, data warehouse, and translation tools.
• Develop and maintain project plans and coordinate cross-functional activities for assigned projects. Duties include maintaining schedules to ensure timely completion of projects while meeting deadlines and budgetary constraints.
• Communicate with business managers regarding the status of specific projects.
• Oversee the development and implementation of reporting and visualization requirements from business teams.
• Develop geographical and regional information and analysis and provide ongoing and ad hoc reports on essential “health indicators” of the business.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.

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Educational Qualification

• First Degree in Computer Science, Information Systems Management, Business, or any other related field, with appropriate on-the-job training from relevant professional experience.
• A Master of Business Administration is highly desirable.
• Fluency in English

Experience:

• 6–13 years’ experience that includes:
  • Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others.
  • Experience working in a medium- to large organization
  • Minimum of 2-3 years in information systems and/or analytics, preferably in business intelligence or data analytics (building and managing enterprise-wide reports and dashboards).
  • Relevant experience as a project manager and/or a business process analyst
  • Proven experience with big data platforms, analytics, product selection, and proof-of-concept evaluation
  • Expert-level in SQL and data warehousing
  • Product and marketing management experience is highly desirable.
  • Strong knowledge of business intelligence and analytics products, best practices, and implementation approaches is required.

Application Closing Date
8th November, 2023; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
• For whistle blowing and reporting fraudulent recruitment activities, contact us via: MTNN.ForensicServices@mtn.com
• By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).

Job Title: Analyst - Products (Voice), Marketing NG

Job Identification: 3604
Location: Ikoyi, Lagos
Job Schedule Full time
Division: Marketing
Job Category: MTN Level 2
Reports To: Manager - Core Products and Services

Mission

• To assist in the prepaid service, postpaid service, data service, and content service definitions and loyalty promotion definitions for the consumer market, test, and implementation; project management support; and customer support for new services within the first six months of launch.
• To support the product and promotion development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions, and products).

Job Description

• Guarantee quality assurance of new or existing products and services to ensure designs are in line with segment strategy and objectives.
• Define and implement promotions as required by market segments, as well as organize road shows for new data products and services across the regions.
• Authorize outbound campaigns, conduct or monitor customer surveys, and produce value-adding reports for informed decision-making on MTN's new and existing products in the consumer portfolio on an ongoing basis.
• Keep abreast of new telecom marketing products, services, and customer loyalty initiatives developed by competitors and other operators and recommend appropriate actions to be taken.
• Ensure adherence to defined policies, procedures, and quality standards as agreed within the department.
• Provide information packs and FAQs to guide the deployment and use of new products and services.
• Initiate communication on the developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
• Ensure sign-off of product specifications and UAT reports.
• Drive and participate actively in FUTs and provide resources for UAT and FUTs.
• Liaise with technical teams on customer care and billing applications.
• Monitor suppliers’ compliance with SLAs and business rules.
• Assist in maintaining relationships and meeting market needs with internal stakeholders, external partners, suppliers, and other relevant vendors at MTN/vendor premises towards the startup and closure of key projects.

Educational Qualification

• First Degree in any related discipline
• Fluent in English

Experience:

• 3–7 years' experience in an area of specialization, with experience working with others:
  • Experience working in a medium organization
  • Marketing Communications
  • Product Development
  • Project management experience

Application Closing Date
8th November, 2023; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
• For whistle blowing and reporting fraudulent recruitment activities, contact us via: MTNN.ForensicServices@mtn.com
• By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).

Job Title: Team Lead - Connect Operations North East

Job Identification: 3611
Location: Jos, Plateau
Job Schedule Full time
Job Category: MTN Level 2
Division: Customer Relations
Reports To: Manager - Customer Operations Walk In Jos

Mission

• Manage the operations and general activities of the customer assistance center within the regional location.
• Lead and manage a team of customer care representatives to deliver excellent customer care and implement customer service operational plans.

Job Description

• Assist in monitoring customer relationship management (CRM) operations, identifying trends, and delivering optimum service to customers.
• Provide technical, procedural, and policy guidance to customer care representatives and other operational staff, and supervise all technical activities and administrative duties in the customer assistance Centre.
• Act as a change agent in the implementation of new initiatives both within the business unit and across the organization, including initiatives to reduce churn and increase customer loyalty within segments.
• Ensure key customer data is adequately captured and prompt documentation of transactions, and collect data and information on customer care needs and issues.
• Ensure adherence to schedules and other defined rules and regulations within the assistance centre and that procedures are followed to promote meaningful communications between customers and customer care representatives.
• Co-ordinate and monitor the activities of customer care representatives and facilitate prompt and complete dissemination of relevant information to team members.
• Assist in the design, review, and update of processes, policies, and procedures (PPP’s) in line with the organization's value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
• Assist in carrying out customer-related research and coordinating the customer satisfaction index and brand perception survey.
• Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and techniques and approaches required to optimize services.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Educational Qualification

• First Degree in any relevant discipline
• Fluent in English
• An MBA will be an added advantage.

Experience:

• 3–7 years’ experience in an area of specialization, with experience in supervising others:
  • Experience working in a medium organization
  • Experience in a customer-facing operations environment
  • Experience in a supervisory role
  • Experience in query resolution
  • Experience in general ledger reconciliations

Application Closing Date
8th November, 2023; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
• For whistle blowing and reporting fraudulent recruitment activities, contact us via: MTNN.ForensicServices@mtn.com
• By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).

Job Title: Engineer - CloudOps, Information Technology

Job Identification: 3520
Location: Ikoyi, Lagos
Job Schedule Full time
Division: Network
Job Category: MTN Level 2
Reports To: Senior Manager - Access Performance

Mission

• Ensure the smooth operation and upkeep of MTNN's Cloud components, such as landing zones, containers, VMs, databases, backups, storage, and systems management components, by overseeing their life cycle and documentation in adherence to established design standards.

Description

• Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution.
• Develop automation solutions to help streamline processes.
• Implement security measures to protect data from unauthorized access or use.
• Monitor the performance of cloud computing systems in real-time to ensure efficient and reliable performance.
• Design and implement disaster recovery solutions for data centers in order to reduce risks.
• Create detailed documentation of all technical aspects of a cloud computing system such as configuration settings and troubleshooting procedures.
• Maintain the security of the organization’s systems by monitoring activity logs and detecting signs of intrusions or malware infections.
• Performing capacity planning to determine whether resources will have enough space to handle growth in demand.
• Monitor the health of applications by analyzing system logs for errors and performance problems.
• Recommend changes to application architecture or design to improve efficiency and performance.
• Analyze IT Cloud requirements from business units and deliver solutions for an integral global cloud environment.
• Lead interactions with partners and service providers to foster strong relationship and troubleshoot major issues, determine adequate support levels, and evaluates new offerings.
• Provide enhancements to existing products across cloud platforms for future capabilities.
• Lead specific Cloud projects including the design, justification, and implementation.

Educational Qualification

• First Degree in Computer Science, Engineering, or any related discipline
• Fluent in English

Experience:

• 3- 7 years’ experience which must include:
  • Hands-on Hyperscaler technology using MS Azure, Google and Amazon.
  • Strong experience working in a complex public and private Cloud environment.
  • Excellent understanding of the architecture, maintenance, and administration of Linux servers.
  • Strong general programming skills, along with knowledge of programming languages such as SQL, Java, Python, Ruby, Golang, PHP, and .NET
  • Hands-on understanding of DevOps practices.
  • Strong knowledge on the use containerization tools and a solid understanding of Docker and Kubernetes.
  • Knowledge of cybersecurity in the context of the cloud.
  • Experience in platform migrations from on-prem and between Hyperscalers
  • Experience with emerging technologies such as Cloud computing, Big Data, NoSQL & RDBMS databases, familiar with the following database technologies (MySQL, MongoDB, Cassandra, SQL Server & Oracle).
  • Understanding of Agile project management methodologies.
  • Good troubleshooting, analytical, communication, collaboration and presentation skills.

Application Closing Date
8th November, 2023; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
• For whistle blowing and reporting fraudulent recruitment activities, contact us via: MTNN.ForensicServices@mtn.com
• By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).

Job Title: Manager - Radio Access Performance, Network NG

Job Identification: 3541
Location: Ikoyi, Lagos
Job Schedule Full time
Division: Network
Job Category: MTN Level 3
Reports To: Senior Manager - Access Performance

Mission

• Develop a network performance and quality assurance methodology or framework to monitor and optimize the radio access network.
• Drive adherence to regulatory QoS requirements and ensure network quality audits and assessments.
• To provide network analytics and insights to Network Group functions and other business functions for informed decision-making.

Description

• Prepare Network impact analysis of commercial products and promotions to support our applications to the regulator.
• Participate in contract negotiations to reduce costs and drive the MTNN Value Creation Philosophy.
• Develop, prepare, review, and analyze financial performance indicators for Network Group Capex and Opex.
• Initiate, develop, and champion the execution of innovative solutions to address operational shortfalls.
• Co-ordinate industry research and evaluate business intelligence information to serve as input to NWG’s strategy development and plans.
• Coordinate end-to-end technology solution planning across NWG planning functions to determine dependencies and ensure completeness in solution deployment specifications.
• Network Quality Assurance
  • Regularly monitor, track, and report network data inconsistencies and discrepancies.
• Development of Software Tools Identify new software requirements and participate in the specification of all custom software tools, such as:
  • NetCM, Aircom Suite, Netcharts,
  • CDR Analysis
  • CEM tools
• Develop, prepare, review, and analyze operational performance indicators to identify areas in which synergies can be achieved for quality improvement and cost efficiencies.
• Assist with the creation and documentation of assigned plans on behalf of the Chief Technical Officer/Network Group.
• Review, update, and publish the Network Group Organogram.
• Provide analytical, documentation, and project management support on projects and assignments as agreed with the Chief Technical Officer.
• Liaise with line managers to ensure the implementation of approved projects.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Educational Qualification

• B.Sc./B.Engr. in Electrical/Electronics, Communications Engineering, or Telecommunications Engineering
• A Master's degree in Telecoms, Management, or equivalent would be an added advantage.
• Fluent in English

Experience:

• 6–13 years’ experience within an RF Planning and Optimization or Network Performance function in the telecommunications environment
• Vast knowledge and experience in Radio Network Optimization
• Experience working on a multivendor and multiband network.
• Experience with Ericsson and Huawei equipment will be desirable.
• Proven experience in managing complex projects.
• Experience in Network Planning and Operations

Application Closing Date
8th November, 2023; 22:59

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
• For whistle blowing and reporting fraudulent recruitment activities, contact us via: MTNN.ForensicServices@mtn.com
• By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).

Job Title: Manager - IP Technology Operations, MTN GlobalConnect

Job Identification: 3355
Location: Nigeria (Hybrid)
Job Category: MTN Level 3
Job Schedule Full time

Job Description
The Manager: IP Technology Operations will be accountable to achieve the following objectives:

• Develop and maintain an IP/MPLS and security network strategy with a 3-to-5-year technology and OSS roadmap.
• Develop and maintain an IP address management strategy across the OpCos and Global Network
• Provide inputs to the development of global product strategy and deliver product portfolio roadmap for IP/MPLS, Security, Peering and wholesale solutions.
• Provide analysis and inputs for go-to-market strategy focusing on the optimal level utilization of Bayobab fixed infrastructure assets, working hand in hand with other business units of Bayobab
• Manage overall product life cycle for IP/MPLS and Security global products (IP/MPLS, Peering, VPN, IP/MPLS and network security services)
• Prepare High Level Design and Low-Level Design planning documentation.
• Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks.
• Developing policies and procedures for the Global IP/MPLS and security network
• Plan for growth, projecting future traffic and right sizing links and tunnels to meet service level objectives.
• Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability.
• Perform network capacity / cost assessments and provide input to business cases for internal projects and Multinational Customer solutions.
• Interface with Bayobab sales, business development and other technical business units and support the design of enterprise grade multi-country networks (for GEBU) as well as FiberCo networks.
• Be proactive in recommending improvements to the Global and OpCo IP/MPLS and security network infrastructure in the drive for best-in-class service availability and reliability.
• Provide inputs in the pricing and budget forecasts for IP/MPLS solutions.
• Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
• Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues.
• Act as an interface between the engineering team and internal / external customers and provide all parties with expert engineering support.
• Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue.
• Address possible future requirements of customers in product roadmap using market insights and research.
• Continuously identify key gaps in the infrastructure in order to create a homogeneous global IP/MPLS based on market priorities.
• Manage vendors with particular regard to maintenance agreements, incident management and software deployment and circuit provision.
• Supervise IP/MPLS services’ implementation covering the installations, testing & handover.
• Provide strategic insight and direction to influence major platform decisions.

Role Deliverables 

• Work together with other Bayobab business units to provide analysis and inputs for strategy, financial planning and reporting in regard to MTN fixed infrastructure IP/MPLS services.
• Manage customers, suppliers and make sure that the service is delivered on an agreed level of quality and in situations faults/incidents, they are handled within SLAs based on severity levels.
• Prepare and present business cases for high-level initiatives to Management for approval, funding and prioritisation.
• Prepare and present IP/MPLS, Security and peering architecture standards.
• Lead and manage cross-functional, collaborative teams on standard IP/MPLS and security network architecture development or process improvement initiatives.

Role Dependencies:

• Support of the enterprise strategy and other significant business unit - Fixed and Mobility business units

Educational Qualifications

• Minimum 4 Year Academic Degree in Technical/ Engineering Degree/Diploma or similar qualification
• English, French and Arabic (as advantage)

Experience:

• 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing
• Relevant experience with IP networks, Minimum of 5 years of experience with multiservice platforms, routing platforms, routing protocols ISIS/RIP/RSVP/OSPF/BGP/ BGP/ and troubleshooting down to packet level

Competencies:

• Ability to maintain a large network with complex network technology
• Excellent TCP/ IP networking skills
• Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint.

Application Closing Date
14th November, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager - Platforms Infrastrucre, MTN GlobalConnect

Job Identification: 3571
Location: Nigeria
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: General Manager - Segments and Devices
Division: Marketing

Job Description

• Ensure future proof Core networks, and network design to guarantee deliverables are met according to customer requirements both internal and external. Strategic planning (brainstorming with all relevant departments) for Core networks.
• Active participation in FiberCo and GC central expansion and growth initiatives
• Delivery of Roaming, Messaging, Signaling, Voice Core & UCC platform solutions enabling new and existing services.
• Translate MTNGC’s Business plan and subscriber growth assumptions into:
  • Requirements for the roaming and mobility platforms
  • Requirements for the messaging platform
  • Requirements for the signaling network
  • Requirements for the voice core platforms
  • Requirements for the unified communications and collaboration platforms
  • Requirements for the value-added services (VAS) and security networks relating to above.
• Strategically drive the Design and plan for cost efficient/least cost Core networks to support MTNGC rollout with a 5+ year time horizon taking cognizance of technology developments.
• Plan and monitor Core planning budget in line with business plan and departmental goals and targets
• Select vendors based on technical expertise and ability to rollout
• Ensure Network Service Provider (NSP) and Hyperscaler Provider requirements are met, oversee technical planning initiatives.
• Develop the capacity and functionality requirements for the Core network elements.
• Development of policies on the deployment of selected equipment
• Oversee and approve detailed Product and Service design (route sizes, etc.)
• Oversee outsourced projects, vendor selection and relationship, vendor performance and solution delivery.
• Participate as technical lead in all procurement negotiations with vendors
• Oversee Rollout of the Core platforms
• Ensure on time planning and designs are released
• Oversee and drive rollout, installation and integration of new nodes and systems
• Provide weekly and monthly reporting on performance
• Oversees the issues relating to resource requirements to complete critical design, planning and process tasks
• Defining and managing KPI’s
• Communicates actively throughout Planning group.
• Act as technical representative in contract negotiations with BLS/Commercial legal department
• Manage budgetary management for both capital and operational expenditure

Responsibilities
The Role will be accountable to achieve the following objectives:

• Developing the MTN GC planning function to meet the changing needs of the business and users, new projects, and technologies
• Collaborating with business teams to continuously evolve MTN GC systems, focusing on supporting increased sales, customer experience, and profitability.
• Facilitating Network governance process in coordination with MTN GCTIO stakeholders and Senior Management, participate in planning for future strategic innovation and business needs.
• Defining Core network planning tools, processes, and standards, and roadmaps.
• Reviewing the designs and functional requirements of the Core network within scope to ensure that all requirements are satisfied.
• Working with business and technology leaders as appropriate to ensure proper alignment of business systems solutions with business goals and processes.
• Establishing standards, methodologies, and documentation for the Core networks.
• Deliver a target Product and Services architecture with a 3 year time horizon taking global technology developments into consideration
• Maintain budgetary spend within the company approved business plan
• Ensure timeous rollout of Core infrastructure and services.
• According to departmental KPI’s in line with the company mission, objectives, and customer satisfaction indices

Qualifications
Education:

• Minimum of a 4 year Academic Degree (B.Eng. / B.Sc Degree preferred)
• Master’s Degree (advantageous)
• Relevant certification/accreditation/membership with professional body as required for role
• Fluent in English and language of country (preferable)

Experience:

• 5+ Years of progressive experience managing the implementation, integration, and operations of carrier-level applications in a variety of technology footprints.
• Functional experience in Core platforms including messaging, mobility, roaming, Signaling, and related value-added services (VAS) and security.
• Knowledge of IP, CCNA is an added advantage.
• Solid understanding of virtualisation and cloud-based solutions and technologies in relation to Roaming, Messaging and Signaling platforms
• Hands on experience with Roaming, Messaging and Signaling hubs / platforms as well as value added platforms.
• Hands on experience with SMS Routing, Hub, and Firewall technology
• Understanding open connectivity roaming hub and/or experience working with Data Clearing Houses is a valuable asset.
• Strong Knowledge on GSM/LTE/5G network architecture and Signaling architecture (STP’s/DRA/DEA).
• Strong Knowledge on End to End architecture and connectivity at solution level including core network, Signaling, roaming and VAS.
• Expert Knowledge of Signaling protocols and standards relating to CAMEL/GRX/GTP/DIAMETER, SIP, RTP, MEGACO, SCCP, GSM MAP and SS7/SIGTRAN/ISUP.
• Understanding of the standard call flows for messaging, roaming Vas and Signaling involving multiple services.
• Basic understanding of IPX and its positioning with the career network infrastructure.
• Understanding of IoT platforms, providers and mobile roaming and roaming VAS.
• Expert in SMS/SMPP data solutions (A2P, P2A, P2P, RCS, etc).
• Understanding of billing systems, CDR’s, TAP flows, TAP files.
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology including containerisation (CNF’s).
• Extensive knowledge of virtualized environments (VNF’s), API’s.
• Understanding of other core platform and network areas including voice core, unified communications and collaboration, and related value-added services (VAS) and security. Familiarity with SIP and IP Telephony protocols
• Understanding of troubleshooting processes for connectivity and services.
• Functional experience in Core platforms including voice, unified communications and collaboration, and related value-added services (VAS) and security.
• Familiarity with SIP and IP Telephony protocols and call flows as well a troubleshooting
• Extensive knowledge of virtualized environments (VNF’s) and API’s.
• Extensive knowledge of cloud native solutions i.e containerisation (CNF’s).
• Strong Knowledge on IMS Core technologies and GSM/LTE/5G network architecture.
• Strong knowledge in Voice Core network elements - MSC, MGW, HLR, HSS, SBC and IMS (TAS and CSCF), EPC.
• Extensive experience with unified communications and collaboration (UCC) platforms including voice, IP telephony, instant messaging, desktop sharing, presence and web conferencing, audio and video conferencing, hosted contact centre solutions, etc.
• Strong understanding of various deployment architectures and approaches including customer premise, infrastructure partnerships, interconnects, cloud delivery UCaaS, etc.
• Understanding and experience with IP, VoLTE, VoWiFi, or IMS nodes (SBG, CSCF, DNS/ENUM, MMTEL, SCC-AS, HSS, AFG).
• Experience and knowledge with Mobile Number portability and Number inventory management solutions.
• Platform analytics relating to voice and UCC platforms.
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• Excellent analytical and problem-solving skills
• Time management and agility towards change both organisational and network
• Excellent communication and presentation skills, both verbal and written
• Ability to solve problems using a creative and logical mind set
• Worked across diverse cultures and geographies (advantageous)
• Manager track record of 3 years or more; with at least 2 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous

Competencies:

• Implementers, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
•  Results Achiever, Operationally Astute
• Detailed knowledge on the international telecommunication infrastructure industry regarding latest industry trends and competitive landscape within the MTN GC footprint
• Strong understanding of managed networks
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring - Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Encourages commercial innovation and continuous improvement for systems, processes, products, and service offerings
• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Builds relationships across the business in order to influence decision-makers and build team credibility
• Produces sustainable divisional results through ethical practices
• Sets priorities, plans, organizes and co-ordinates the work of others

Supervisory / Leadership / Managerial Tasks:

• Accountable for a customer centric culture.
• Employee relations and collaborative teamwork.
• Build professionalism, loyalty, and commitment to the organization.
• Communicate actively and effectively resolving any potential conflicts that may arise.
• Living the MTN Brand – changing and influence employees behaviour.
• Manage conflict proactively and monitor disciplinary and grievance actions and trends
• Team learning and knowledge sharing within team; appropriate strategic timing for people up-skilling in line with newly developed technologies and strategic practices.

Application Closing Date
11th November, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online