🇳🇬 Job Vacancies @ Opay Nigeria – 4 Positions

OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. We combine Human excellence, expertise and technology together to achieve the best. Millions of users rely on OPay everyday to send and receive money, pay bills, and order food and groceries.

We are recruiting to fill the following positions below:

1.) Direct Sales Executive
2.) POS Technician
3.) Senior Payment & Settlement Officer
4.) Chargeback Executive

Job Title: Direct Sales Executive

Location: Lagos
Employment Type: Full-time

Job Summary

• The Direct Sales Executive is responsible for driving user adoption of our digital products ( E-wallets, cards etc.) and customer acquisition in various locations or regions, developing strategies to increase transaction product utilization

Key Responsibilities

• Have a good understanding of the businesses products or services and be able to advise others about the advantages of our product
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships and individuals.
• Meet with customers/clients face to face
• Develop relationships with old and new customers/clients.
• Work strategically and carry out necessary planning in order to have a good market penetration.
• Discuss promotional strategies and activities, feedback on daily experiences, challenges and possible ways of resolving the issues.
• Familiar with the region of operation.
• Setting goals and developing plans for business and revenue growth.
• Foster and develop relationships with customers/clients.
• Have a good understanding of the business's products or services and be able to advise others about them.
• Managing the sales process for new prospects, from initial contact through to closure.

Requirements

• Candidates should possess an ND, HND or B.Sc in Business Administration, Marketing or any related course.
• Minimum of 1 year as a BDE in Agency Banking firm or Direct Sales Executive in a Commercial Banks
• Previous achievement in the field sales / Business Development
• Previous achievement / results driving adoption of financial products by customers
• Strong communication and presentation skills
• Strong marketing, engagement & negotiating skills

Application Closing Date
24th January, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: POS Technician

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Technician is responsible for but are not limited to providing technical support in troubleshooting, solutions to transactional errors, identifying terminal errors and recommending solutions, and managing POS Merchant settlements & reconciliation by working with the e-channels backing to ensure merchants' POS disputes are resolved.

Key Duties

• Supports and maintains merchants POS systems and terminals
• Perform diagnosis, troubleshooting, hardware repairs of POS systems , backup and other maintenance tasks.
• Managing the maintenance of all the POS terminals via Terminal management system with firmware and applications upgrade.
• Provide System Administration for POS Terminal Management system
• Monitor and report on activities and provide relevant management information for the solutions.
• Serve as advisor to our employees by answering all of their sales related questions and concerns.

Job Requirements

• Minimum of B.Sc. in renowned tertiary institution
• Good repairs and technical experience with POS and similar electronic devices
• Must have at least 1 year experience in POS / Terminals maintenance and repairs and technical support.
• Good communication and technical skills

Application Closing Date
20th January, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Payment & Settlement Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Ideal professional ensures that all assigned reports are accurately and timely reconciled to show a true and fair view of processed transactions with partner organizations including banks, payment processing networks, and service providers.
• Facilitate complete and accurate processing of settlement figures for all transactions/products by ensuring that required due diligence is performed.
• Operate and monitor the critical backend payment processes that allows the organization to deliver an industry-leading payments experience to merchants, Banks and 3rd party partners.

Key Responsibilities

• Perform reconciliation for the Products and Partner settlement and provide report to Lead, reconciliation and settlement
• Identify and resolve settlement discrepancies and outstanding.
• Identify and recoup funds from Technical Payment glitches
• Attend all queries from clients on payments and ensure they are resolved promptly.
• Liaise with Bank Settlement team to ensure reconciled funds are transferred to the account
• Contribute to and maintain system standards within the Opay’s payment service
• Carry out income/fees reconciliation with Settlement banks, Acquirer processors Payment service providers, NIBSS and other clients and ensuring value is transferred to Opays account promptly
• Perform daily/weekly analysis of bill payment data: Trends, failure rates etc and extract Business Intelligence from payment data
• Ensure daily reconciliation of and correct postings into Recons template of Opay Products and other electronic channels transactions
• Verify the incoming and outgoing payment reports
• Processing Settlement to Merchants
• Resolution of Customer issues
• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Provide email and phone support to merchants for any refund related issues
• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Regularly compile and share insights and trends gleaned during the dispute management and refunds process

Job Requirements

• Minimum of B.Sc in Accounting or related courses.
• Minimum of 5 years working experience in cards/mobile/payment finance, fully integrated in all aspects of settlement and daily reconciliation process( preferably as senior settlement and reconciliation specialist)
• Detailed understanding of the operational aspects of payment cards, mobile payments and banking industry.
• Previous experience within the Reconciliation Settlement sphere.

Application Closing Date
18thJanuary, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Chargeback Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Key Duties / Responsibilities

• Resolution of Customer issues
• A thorough understanding of the card brand dispute management rules, response codes, and recommended response data. As well as an advanced knowledge of the chargeback funding process.
• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Provide email and phone support to merchants for any refund related issues
• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Regularly compile and share insights and trends gleaned during the dispute management and refunds process
• Experience escalating chargebacks through re-presentment, arbitration and any other dispute resolution classifications
• Working knowledge of banking operations, fraudulent investigations, and regulations related to disputes.

Job Requirements

• Candidates should possess a B.Sc / HND in related courses
• Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated in all aspects of settlement, Chargebacks, Arbitration, and daily reconciliation process
• Detailed understanding of the operational aspects of payment cards, Payment Gateway, international settlement, mobile payments, and banking industry
• Previous experience within a Dispute , Fintech or Banking Office environment

Application Closing Date
18th January, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online