Job Vacancies @ FairMoney Nigeria – 3 Positions

Location: Lagos
Job Type: Full-time
Department: Risk
Reporting Line: He/She will report to the Global Head of Operations

Description

• The Head of Collections is part of the operations & risk management and is an accountant for overseeing the operations and implementation/testing of FairMoneys Collections Strategies.
• He/She will be required to analyse various collections-related metrics and work with other stakeholders to ensure continuous portfolio monitoring and performance management.
• To manage Collection processes enabling the smooth execution of all processes to ensure maximum customer satisfaction is achieved and service levels are met or exceeded.
• To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPIs across the department.

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The objective of this Role

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the collections unit.
• Develop, implement, and maintain quality assurance protocols.
• Grow the efficiency of existing processes and procedures to enhance and sustain the organisation’s internal capacity.
• Actively pursue strategic and operational objectives.
• Ensure operational activities remain on time and within a defined budget.
• Track staffing requirements, hiring new employees as needed.

Roles and Responsibilities

• • Responsible for the management and development of the collections teams ensuring that each area within the department meets its KPIs and ensures compliance with all company policies and procedures
  • Ensure that robust collection procedures are in place with a specific focus on reducing overdue debt & improving cash receipts delivering a seamless end-to-end process for the customer
  • To lead and implement strategic initiatives linked to FairMoney corporate objectives in order to ensure continuous improvement and best practice
  • Responsible for ensuring that the headcount and operating departmental costs are within budget and that costs are well controlled.
  • Lead, motivate and organise personnel to adhere to FairMoney core values and deliver a high level of staff engagement
  • Work with other areas to ensure alignment of structure, process and procedure, sharing best practices and driving continuous improvement
  • Introduce/maintain high levels of process automation to reduce costs and increase the speed & timeliness of transactional processing
  • Ensure all staff are properly trained and have appropriate resources available to be successful in their roles
  • Instigate legal proceedings against delinquent debtors and ensure management of associated costs
  • Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
  • Line management responsibility for Managers and Team Leads.
  • Undertake formal performance reviews and 1:1 meetings with direct reports against KPIs.
  • Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
  • Management of any campaign migration or new business implementation.
  • Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
  • Facilitate a culture of open and honest 2-way communication ensuring key messages are cascaded.
  • Ensure call monitoring is undertaken and reported monthly across representative samples of all transaction types and appropriate action is taken to correct any shortfall.
  • Management of any operations escalations relating to the Operational team’s performance.

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• Preparing, analyzing and presenting data to the Ops Head as part of weekly and monthly performance reviews.
• Ensure forecasts and work schedules are accurately completed using relevant data information and scheduling tool.
• Initiate the review of the collection strategy manual and queuing criteria on a quarterly basis or as business requires.
• Initiate a review of the Collections Procedures Quarterly or as business requires.
• Agency appointment and supervision. Coordinates the activities of the external agent which include but is not limited to engagement, a compilation of cases, a review of performance and periodic reports
• Monitor and ensure that the external collectors adhere to the Code of Conduct. Ensure all customer payments are acknowledged by receipts and final discharge when resolved.

Requirements

• Bachelor's Degree in Finance, Accounting or a related field.
• 6 - 8 years experience as a collections manager.
• Experience with accounting software.
• The ability to work accurately and independently.
• Good verbal and written communication skills.
• Excellent analytical skills and an eye for detail.
• Outstanding leadership and managerial skills.
• Strong time and people management skills.
• Ability to work to strict deadlines.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes
• A Case Study ~ 72 hours
• Technical interview with the hiring manager ~30 minutes.

Location: Lagos
Job type: Full - Time
Department: Marketing

Description

• We need a mid-level candidate with experience in CRM Content Writing / Editing ensuring that best practice is adhered to for the medium being used & executing CRM campaigns (preferably for a Fintech, Bank or e-commerce brand).

Roles and Responsibilities

• Deliver best in class CRM communications.
• Build CRM journeys that follow up on customer activity.
• The person must be able to analyse and report on the success of your campaigns, including conversion and provide insights in an engaging and measured way.
• Understand the data requirements of campaigns to drive the highest possible performance.
• Understand & create A/B testing campaigns.

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Requirements

• Bachelor's Degree in a related field
• At least 2-3 years experience in CRM
• Technical expertise with CRM and analytical systems
• Knowledge of online marketing methods and best practices
• Organizational skills that will help to juggle competing demands between marketing, sales, customers, and management
• Strong mathematical skills to analyze reports and work with large data sets
• Attention to detail, to manage the integrity of the CRM data
• Commercial awareness to understand the target market and design campaigns accordingly
• Strong communication skills along with a customer-oriented attitude
• Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening call with the Senior Recruiter ~30 mins
• Technical interview with the hiring manager ~30 mins

Location: Lagos
Job type: Full - Time

Job Description

• Work with product briefs and be able to present the ideas/solution to the team/company stakeholders
• Define end-to-end wireframe for features and products using standard wireframing tools
• Effectively deliver features and improvements in a well define scope
• Manage or lead project/features and deliver results based on the timeline
• Work with multiple product researchers and/or product managers to build or improve the user experience
• Work independently and efficiently on multiple projects of different size and scope while taking a long-term view of how it fits FairMoney's vision
• Conduct and facilitate ideation sessions, design validation, and usability testing to ensure the highest product quality standards

Requirements

• You should have 3 years or more experience working as a product designer
• You are obsessed with user experience, understand what matters for the user and work towards delivering the same
• You have a strong expertise working as a product designer along with other functional competencies like information architecture, layout, visual hierarchy, journey models and more
• Experience working with product management, engineering and research and can drive ideas to production
• Understanding of how to leverage data (qualitative and quantitative) and can influence product management and engineering to improve the user experience
• Experience of working in a fast paced environment before and are not afraid to get your hands dirty when needed.

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Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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