Job Vacancies @ Nigerian Exchange Group (NGX Group) – 4 Positions

Location: Lagos, Nigeria
Job type: Full-time

About the Job

• • The Organisational Development (OD) and HRIS Management Officer will provide ongoing support to the Team Lead for the development, implementation, and management of the OD strategy, practice, program and initiatives for Nigerian Exchange Limited.
  • The individual serves as a technical point-of-contact for assigned functional areas in ensuring HRIS data integrity, testing system changes, report writing, and analysing data flows for process improvement opportunities.
  • Liaise with the Technology Team to perform HRIS upgrades, patches, testing, and other HR technical projects as required.
  • The OD/HRIS Officer will assist the Team Lead in the design and delivery of Nigerian Exchange’s organisational development strategies and the management of change in support of the organisation’s strategic and operational plans, providing information, advice, and services as required.
  • Working with teams across the organisation, and in particular stakeholders within the Human Resources function, to support programmes of continuous organisational performance improvement, which will support NGX Exchange in achieving its desire of becoming a high performing organisation.

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• The main focus of this role will be to assist the Team Lead to develop and maintain an integrated Organisational Development framework and strategy that aligns with The Nigerian Exchange’s overall people-centric plan, incorporating:
  • Performance development and management
  • Learning and development (advising on delivery tools such as eLearning)
  • Leadership and Management development
  • Individual development programs
  • Succession planning/ career planning
  • Talent Management
  • Reward and Recognition framework
• The OD/HRIS Officer’s area of responsibilities will include Organisational Development Strategy, Performance Management, Succession Planning, Human Resource Information System Management (HRIS), HR Business Processes Development/Improvement, Organisational Development, Change Strategy, OD Research/Policy Development, Job Design/Evaluation, HR Analytics, Career Management/Planning, OD Standard Operating Procedures, OD/HRIS Budgets and OD Risk Management.
• This position reports to the Team Lead, OD/HRIS Management.

Responsibilities
Organisational Development:

• Assist the Team Lead in developing and designing the OD strategy and related projects, such as position descriptions, organisational improvement, resources optimisations, job design/evaluation/pricing, OD/Change Management, and compensation analyses.
• Actively support the design and delivery of OD and change management strategies, processes, and interventions that support NGX Exchange’s desire to be a high performing organisation.
• Assist in organisational planning efforts including the creation of organisational charts, review of roles and responsibilities, and job descriptions.
• Contribute towards research, analysis, and ideas to the development of the Nigerian Exchange’s HR strategy in order to ensure that organisational development initiatives are appropriately integrated and aligned with strategic and business goals.

Performance Management:

• Assist in the development, and implementation of the Employee Performance Management Policy, facilitate and build awareness by providing training and ongoing support to all levels of staff on the performance management process and systems.
• Ensure employee compliance with all performance management processes (annual performance review process, goal setting, probationary reviews, employee development planning).
• Assist in the implementation of 360 degrees Performance Feedback Process.
• Support stakeholders on key performance indicators (metrics/measures) of progress toward strategically aligned goals (i.e. productivity, efficiency, mitigated risk, employee retention, employee engagement, improved leadership, improved talent pipeline/bench strength, etc.).

Career Management / Succession Planning:

• Assist in the design, development, and implementation of the Career Development and Succession Planning strategy and framework and connect the career development strategy with the business strategy and HR Strategy.
• Collaborate with Learning and Development team to develop training plans, identifying educational opportunities for employee development, and oversee the development of processes, programs, and criteria for the identification of high potential employees.
• Working closely with the TM team, oversee the development and implementation of a succession planning framework for NGX Exchange.

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HR Business Processes Development / Improvement / Analytics:

• Assist in the development and implementation of evaluation framework across all OD initiatives, monitoring quality in order to drive continuous improvement.
• Provide support in translating the HR related business requirements for a specific value stream into standardised business process designs and ongoing business process management across the department.
• Assist in the analysis of statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organisation's personnel policies and practices.

Research / Policy Development and Standard Operating Procedures:

• Assist in the development, updating, and documentation of all OD related policies and practices to develop and promote adoption within the organisation of HR Best Practices.
• Update all OD related Standard Operating Procedures (SOPs) documents, as required.
• Input, validate and verify data into internal tracking tools (such as Excel, HRIS, etc.) and create forms, templates, and reports/dashboards for HR Analytics.

Job Design / Evaluation:

• Provide support in the assessment of the need for and develop job analysis instruments and materials, and oversee the overall process of evaluation, classification, and rating/grading of job positions.
• Analyse occupational data, such as physical, mental, education qualification, task complexity, and training requirements of jobs and employees and develops written summaries, such as job descriptions, job specifications, and lines of career movement.
• Collect, analyse, and prepare job information to facilitate personnel, administration, and management functions of the organisation as well as consulting with management to determine the type, scope, and purpose of jobs.

Human Resource Information System Management:

• Ensure the accuracy of employee information on the Human Resources Information Systems (HRIS).
• Monitor alterations to existing programs to gather and report data as necessary.
• Support the data management and integrity of the HRIS.
• Analysing data flows for process improvement opportunities.
• Provide support to end-users: managers, employees, and the HR team.
• Test, document, and implement new HRIS software updates procedures and processes.
• Detect, troubleshoot, and resolve data issues.

Job Specification
To successfully deliver the above goals, the right candidate must have:

• HND / Bachelor's Degree in Social Management Science disciplines, preferably in the Human Resource Management.
• An OD qualification, or equivalent professional knowledge gained through appropriate experience working as an OD specialist or as an HR Generalist with an OD focus; membership of a professional body - CIPM, CIPD, PMI, SHRM, etc. is an advantage
• 2 – 5 years relevant post NYSC experience.
• Basic experience and exposure to Organisational Structure Design, Project Scheduling, and Process Mapping tools such as Visio, Excel, MS Project, Smart Arts, etc. is an added advantage.

Candidates Experience:

• Basic knowledge of the overall HR function.
• Basic knowledge of organisation development particularly around Change Management and developing Organisational Culture.
• Basic experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent.
• Exposure to HRIS software functionality; a very strong plus.
• Operational HR Experience: HR Analytics, Recruitment, Training, Performance management systems, Employee relations, internal consulting, etc., and knowledge of HR Laws; HR dashboard - graphic representation and interpretation of information.
• Experience in research, analysis, collection/collation, interpretation, and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaison with top and senior management, employees, and other key stakeholders.

Desired Competencies and Skill Requirements:

• Basic Generalist HR knowledge and competencies.
• Basic appreciation of general database design, structure, functions, and processes, and experience with database tools.
• A commitment to collaboration and a joint-accountability approach.
• Average knowledge of MS Excel, Word and PowerPoint, and HR Automated Systems.
• Effective organisational and interpersonal skills including written and verbal communication skills.
• Basic project management skills.
• Ability to work independently on multiple assignments and projects concurrently.
• Ability to maintain a high level of confidentiality in handling sensitive information.
• Open-minded with the ability to follow instructions and deliver quality results.
• Ability to deal with ambiguity with strong judgment and problem solving skills.
• Highly organised with strong attention to detail and accuracy.
• Knowledge of Nigerian Labour Laws and other statutory laws.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: talentmanagement@ngxgroup.com using “NGX Recruitment- Organisational Development & HRIS Management Officer" as the subject of the email.

Location: Lagos, Nigeria
Job type: Full-time

About the Job

• The Strategic Programme Management and Execution Business Analyst (the Business Analyst) functionality will provide support in developing, implementing, and executing ongoing and newly initiated projects within the Nigerian Exchange Group Plc. (NGXG)
• This will include ensuring that all ongoing and new projects are tied to a strategic programme/initiative, as well as ensuring that proper governance documentation is properly structured and executed by project sponsors. Additionally, this post holder will ensure that all projects have adequate project timeliness, which will be captured in a live project dashboard.
• The Business Analyst will be responsible for the overall strategic programme management needs across the Group and will come up with findings based on real data to show the performance of projects.
• The incumbent will also help the NGXG in strengthening its strategic programme management functions based on best practice and experience gained from previous experience and adaptive/agile learnings.
• The Business Analyst functionality will be responsible for escalating key issues on mission-critical projects through the appropriate channels, and as well as proffering solutions to said issues.

Responsibilities

• Lead in arranging and orchestrating monthly project meetings with owners/sponsors on an ongoing basis.
• Responsible for developing, monitoring, and ensuring high quality and timely inputs, and for ensuring that the project maintains its strategic vision and that its activities result in the achievement of its intended outputs in a cost effective and timely manner.
• The Business Analyst will be responsible for designing and implementing the strategic programme management activities of the project; assisting the project manager in preparing reports on project progress and will monitor the project activities on a regular basis, developing and maintaining momentum for project execution.
• Collection & analysis of different data in relation to the project activities.
• Understand and implement project development lifecycle methodologies (e.g. waterfall vs. agile).
• Review and analyse business processes for the purpose of post-implementation evaluation. Working with the business representatives and other stakeholders on proposing and agreeing on suitable business improvements.
• To support in developing best practices using technology tools, change management control and impact assessments. Process mapping, gap analysis, benefits analysis and post-implementation reviews are key deliverables.
• Responsible for ensuring that agreed set of practices, principles and templates are used for managing projects.
• Perform regular assessments of projects with departmental heads and/or project managers to ensure project management standards are followed when managing projects.
• To support Project Managers in project delivery through appropriate resource allocations and prioritisation based on stakeholders requirements and strategy plans.
• Develop and review business cases for proposed changes and/or new business requirements.
• Produce monthly reports and live dashboards for the project manager showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies, organise complex information.
• Recording, managing and preserving data in a safe and accessible way.
• Ensuring the implementation of projects adheres to the NGXG’s project management framework.
• Participating actively in programme planning process and budgeting of the programme quality.
• Ensuring completed projects are formally closed out after the go-live (dependent on the complexity of the project).
• Foster and maintain strategic relationships with internal stakeholders.

Job Specification
To successfully deliver the above goals, the right candidate must have:

• HND / B.Sc. Degree in Engineering Discipline, Mathematics, Physics, Finance or any other related discipline.
• 3 - 5 years relevant experience - i.e. process/business analysis.
• Relevant professional qualifications(s) will be added advantage.

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Desired Competencies and Skill Requirements:

• Strategic Project Management Office qualifications/experience (i.e. knowledge of PMO certifications).
• Business Analysis / Project Management qualifications/experience.
• Experience in financial services within product development or a related discipline will be a distinct advantage.
• Analytical and process orientated with ability to quickly assess weaknesses in business process or solutions.
• Ability to identify 'root' issues and requirements from business users.
• Detailed understanding of business processes and ability to undertake complex business process mapping.
• Relevant experience analysing and documenting complex business processes.
• Strong knowledge of writing requirements specifications for Information Systems.
• Ability to work effectively with business stakeholders, building strong relationships, delivering commitments and challenging back where appropriate.
• Strong organisational skills.
• Experience of project lifecycle including requirement gathering, business case, solution design, delivery, testing and user training.
• Experience of working in a change management environment.
• Have the ability to think logically, analyse situations and lead diverse teams in complex problem solving.
• Work with programme sponsors and stakeholder groups to develop strategic solution options, resourcing options and delivery plans.
• Excellent knowledge Microsoft Office Suite Packages.
• Experience of working in a change management environment; Knowledge of PRINCE2 methodology.
• Good presentation skills.
• Good communication and interpersonal skills.
• Strong analytical and critical thinking skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: talentmanagement@ngxgroup.com using “NGX Recruitment - Strategic Programme Management and Execution Business Analyst (the Business Analyst)" as the subject of the email.

Location: Lagos, Nigeria
Job type: Full-time

About the Job

• The Business Development Officer will support the X-Academy team in the business operations of the Academy.
• She/he will support the drive to meet revenue projections through targeted marketing strategies by selling the approved training programmes and services of the Academy, growing the client base of training participants (individuals and/or organisations), and also building training partnerships for the Exchange.
• In addition, the Business Development Officer will support the drive of the overall strategy and end-to-end coordination of the organisation’s Corporate Academy (X-Academy).
• This includes providing requisite support to all internal stakeholders, and managing inputs from external stakeholders to ensure their contributions towards training content development, delivery and evaluation align with defined standards. This position reports to the Head, X–Academy.

Responsibilities

• Develop and execute strategies to increase business sales and profits.
• Develop targeted and strategic marketing plans, sales proposals, and other campaign/awareness materials for all X-Academy programmes & services, whilst ensuring timely and strategic execution for new and existing clients.
• Conduct market research, collate and analyse feedback and surveys for strategy improvement and development of new strategies.
• Create a yearly budget (hence managing revenues and tracking expenses).
• Generate revenue through fee paying courses/programmes of the X-Academy and services (digital learning, digitisation, and rental of the training facilities).
• Ensure set targets on value (revenue) and volume (number of programmes & participants) are met.
• Analyse financial data and create strategies to trim overhead costs and ensure every training is profitable.
• Identify & establish new affiliations with professional bodies and institutions for technical support, programme accreditation, partnerships, etc.
• Develop, negotiate and close strategic service agreements with clients and partners. Ensure compliance with terms of service/partnership.
• Identify and generate leads or prospective clients for the X-Academy courses/programmes and other X-Academy services via weekly & monthly prospect reports.
• Grow the X-Academy client base by managing prospects and converting them into actual clients.
• Liaise with staff in NGX Limited & other subsidiaries to generate leads for potential clients to subscribe to programmes & services of the Academy.
• Aggressively promote the Academy via multiple platforms to drive subscriptions to programmes and ensure return on investments.
• Manage already existing client base to ensure repeat business and retention of clients.
• Manage expectations, maintain regular contact with customers to keep them informed and updated on progress, issues, and training schedules (monthly, quarterly, and annually).
• Understand client needs, offer solutions and support; answer potential client questions and follow-up call questions.
• Respond to client requests for proposals (RFPs) and Expression of Interest (EOI).
• Speak and make regular presentations to small and large groups of company directors, advisors, and investors to attract potential customers and generate leads.
• Develop and periodically update the X-Academy policies, guidelines, and Standard Operating Procedures (SOPs).
• Analyse the ROI of all training by keeping track of all costs related to each training – income versus expenditure.
• Manage risks associated with the Business Development Function.

Job Specification
To successfully deliver the above goals, the right candidate must have:

• HND / Bachelor's Degree in Social Science or other related disciplines.
• Membership of a professional body CIPM, CIPD, NITAD, PMI, HRCI, SHRM, CMI, etc. is an advantage.
• 2-5 years post NYSC experience in Business Development functions.
• Experience in sales, and business generation of leads in training academies will be an advantage.

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Desired Competencies And Skill Requirements:

• Experience in marketing and sales.
• Ability to work as an individual and to be a team player.
• Knowledge of Learning program development/management, e.g. curriculum design will be an advantage.
• Confident, articulate, and clear communication skills for both internal and external stakeholders.
• Ability to develop good working relationships with colleagues and other internal departments.
• Understands learning needs analysis.
• Displays accountability and motivation to achieve.
• Displays emotional intelligence, stability, and adaptability.
• Strong attention to detail and accuracy.
• Organisation, follow up, analytical, problem solving skills.
• Analytics, strategic and high level data, trend analysis.
• Confident public speaker.
• Influential communicator with strong written, verbal, presentation, and listening skills, and an ability to relate with audiences at all levels.
• Innovation and creativity; the ability to spot business opportunities and create linkages.
• Ability to maintain a high level of confidentiality in handling sensitive information.
• Open-minded; ability to receive feedback; follow instructions and deliver quality results.
• Ability to deal with ambiguity with strong judgment and problem solving skills.
• Basic Project Management knowledge and hands-on experience.
• Ability to manage multiple projects in a fast paced and performance driven environment.
• Knowledge of Nigerian Education and Labour Laws.

Candidates Experience:

• Knowledge of practical learning & development principles and awareness of the current best practice and its implementation; together with the knowledge of external providers of management development support.
• Experience in identifying business opportunities and marketing services to a wide range of clients.
• Experience in working and liaising with top and senior management, employees, and other key stakeholders
• Ability to establish contact and develop relationships with prospects while recommending solutions.
• Hands-on experience in maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Practical experience in turning strategic thinking into practical deliverables.
• Ability to thrive in a fast-paced, results-oriented environment requiring a high degree of flexibility whilst retaining business disciplines. Experience in e-learning techniques, and where relevant, being involved in the creation, delivery, and management of e-learning management solutions.
• Experience in managing and implementing innovative projects.
• Good knowledge and experience with Microsoft Office such as Excel, Word, and PowerPoint.
• Operational Training Experience: Analytics, Enrolment processes, Training, Performance management systems, Employee relations, internal consulting, etc., and knowledge of Education Laws.
• Experience in research, analysis, collection/collation, interpretation, and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing will be an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated Resume to: talentmanagement@ngxgroup.com with “NGX Recruitment - Business Development Officer” as the subject of the email.

Location: Lagos, Nigeria
Job type: Full-time

About the Job

• The Talent Management (TM) Officer shall provide support in the management of key workflows and supporting key initiatives in the execution and implementation of Talent Management strategy including Talent Management critical practices, programs, and initiatives.
• This position will have strategic and tactical responsibility and support the design, implementation, and execution of the Nigerian Exchange’s Talent Management strategy.
• The TM Officer will actively participate in a variety of talent management processes and program management activities with a focus on supporting the assessment, development, delivery, improvement, and evaluation of a wide variety of talent management programs and initiatives.
• S/He will establish and lead the recruiting and onboarding process and promote The Exchange's human capital value proposition, through relentless internal and external recruiting, attracting premium talent.
• The role supports the Talent Management/Acquisition Strategy, Manpower Planning and Budgeting, Recruitment, Selection and Placement, Job Matching, Research/Policy Development, HR Policy Management, Disciplinary Management, and TM Standard Operating Procedures, Web Content Management (with regards to Career Page of NGX Exchange’s Website). This position reports to the Team Lead, Talent Management.

Responsibilities

• Support the development and implementation of integrated and effective talent management programs and processes aligned with the ongoing needs and goals of the organisation and best practices.
• Assist the team in establishing and managing the talent acquisition function across The Exchange. This includes developing and implementing a recruitment strategy, job posting optimisation, recruitment marketing channel development, job board procurement, digital and non-digital employment marketing, and comprehensive recruitment campaign planning.
• Support the Nigerian Exchange's overall recruitment strategy by working closely with job candidates, corporate recruiters, external recruitment agencies, hiring managers, and other Human Resource professionals to facilitate and support the recruitment and hiring process.
• Responsible for the recruitment process and lifecycle, including sourcing candidates conducting initial assessments, line interviews and offers as well as coordinating the mobilisation and on-boarding process.
• Update and implement Service Level Agreements (SLAs) with key/relevant stakeholders, monitor performance levels and take corrective action as required.
• Ensure the timely and cost-effective fulfillment of all open requisitions with quality talent, proactively lead updates on all open positions and cultivate strong consultative relationships with hiring managers and HR Teams.
• Coordinate and implement talent acquisition strategies (related to diversity recruitment, redeployment program, career mobility, employee referral program, and similar Talent Acquisition priorities), understand talent movement and demand in the market, and ensure that talent requirements are supported through effective build versus buy initiatives to best meet The Exchange’s talent requirements.
• Provide an analytic report on talent management metrics including cost per hire, retention, and success results as measured by position metrics.
• Partner with other HR Teams (Organisational Development, Learning and Development, and Compensation and Benefits) to ensure a holistic approach to Talent Management.
• Liaising with the Organisational Development (OD) Team in defining Talent Mapping strategies and supporting the business strategy through the facilitation and participation of talent reviews and succession planning meetings.
• Support the OD Team in developing job descriptions aligned with organisational needs and policies, with an understanding of issues and strategies that will support organisational objectives.
• Distill best practice information via cataloging and sharing across business areas and functions. Provide recommendations for process improvements and assess core and common solutions.
• Develop Talent Management related policies and conduct relevant research on the subject matter.
• Assist the HR Team in shaping the Human Resource Department as a center of excellence for talent management design and process improvement whilst actively participating in process improvement activities to meet this goal. This includes open communication at all levels, providing feedback, and presenting new ideas for improving Talent Management processes and programs.
• Assist the Team Lead to prepare and submit timely/quality deliverables for the corporate Talent process. Define critical data analytics, reporting needs, trends, and predictive analysis to determine the best approach to address capability gaps.
• Evaluate, analyse and coordinate Talent Management processes and programs for process improvement needs, make recommendations for enhancement, and implement approved changes.
• Talent Management Analytics: Establishes Talent Management measurements/metrics for effectiveness; track, report and analyse data.
• Employee Engagement - Develop an overall engagement strategy/plan using employee feedback (e.g. employee surveys, focus groups, etc. Lead complex employee relations issues.
• Program/Project Management - Understand and apply program/project management methods and processes to define, plan, cost, resource, track, and measure programs and projects designed to improve performance in support of business requirements.
• Responsible for all HR Policies, coordinating and ensuring all HR applicable policies are in place – i.e. Employee Handbook and other related policies.
• Undertake research on the subject matter and develop applicable policies for the Talent Management Function.
• Implement Disciplinary Management policies, processes, and framework. Coordinate hearings, generate reports and communicate effectively with all key stakeholders.
• Web Content Development – periodically update the content on the Careers Page on NGX Exchange Website. Reviewing, updating recruitment updates, vacancies, and improving other applicable content on a consistent basis to ensure it is fresh and relevant.
• Report generation and critical analysis of all aspects of the Talent Management Function.

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Job Specification
To successfully deliver the above goals, the right candidate must have:

• Minimum of HND / Bachelor's Degree in Social Management Science disciplines, preferably in the Human Resource Management.
• Membership in a professional body - CIPM, CIPD, NITAD, PMI, SHRM, etc. is an advantage.
• Minimum of 4 years of HR experience.
• Demonstrated knowledge of Organisational Structure Design, Project Scheduling, and Process Mapping tools such as Visio, Excel, MS Project, Smart Arts, etc. is an added advantage.
• Managing HR as a Strategic Business Partner, consideration and application of Global Best Practices.

Desired Competencies And Skill Requirements:

• Good understanding of Strategic Human Resource Management and Partnering.
• A basic understanding of HR processes and data.
• A basic appreciation of HRIS database design, structure, functions, and processes, and experience with databases tools.
• Basic knowledge of MS Excel, Word and PowerPoint, and HR Automated Systems.
• HR Analytics, Dashboard Management, Strategic, and high-level data, trend analysis
• Effective organisational and interpersonal skills including written and verbal communication skills.
• Previous exposure to project-related activities through active participation in system-related projects.
• Strong organisation, follow-up, analytical, problem-solving skills.
• A high degree of attention to detail.
• Ability to work independently on multiple assignments and projects concurrently.
• Ability to maintain a high level of confidentiality in handling sensitive information.
• Open-minded with the ability to follow instructions and deliver quality results.
• Ability to deal with ambiguity with strong judgment and problem-solving skills.
• Highly organised with strong attention to detail and accuracy.
• Ability to manage multiple projects in a fast-paced and deadline-driven environment.
• Knowledge of Nigerian Labour Laws and other statutory laws.

Candidates Experience:

• Basic HR experience, particularly in the areas of talent management and acquisition, employee engagement, performance management and development, HR policy and employment law, change management and delivering total compensation and reward programs.
• Basic experience in supporting development (including advice and design) of and using Human Resource Information Systems (HRIS) to support human resource programs, and a solid understanding of multiple uses and interdependency of data within such systems would be an asset.
• Proven track record of strong performance managing against deliverables.
• A commitment to collaboration and a joint-accountability approach.
• Operational HR Experience: HR Analytics, Recruitment, Training, Performance management systems, Employee relations, internal consulting, etc., and knowledge of HR Laws; HR dashboard - graphic representation and interpretation of information.
• Relevant knowledge in research, analysis, collection/collation, interpretation, and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaison with top and senior management, employees, and other key stakeholders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated Resume to: talentmanagement@ngxgroup.com with “NGX Recruitment- Talent Management Officer.” as the subject of the email.

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