Job Vacancies @ Airtel Nigeria – 6 Positions

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior

Purpose of the Job (Brief)

• This function is expected to act as the representative for business, technical and other functional requirements in Packet Core solutions to support Mobile Data services.
• The function will define the optimal topology of the packet core network to meet premium service level agreements and industry architecture for next generation Packet switched networks;
• Also expected to evaluate network design and define best criteria and guidelines with partners for capacity management and dimensioning of the PS core network;
• In addition would ensure delivery of PS projects to agreed SLAs whilst exploring the most efficient ways to realize new business requirements placed upon the 2G/3G/4G Mobile Core Network which includes but not limited to voice and data.

Key Accountabilities
PS Core Planning and Architecture:

• Analyze business requirements and processes before converting ideas into a solution design; where required, research into new technology/features in Telecommunication industry with regards to Mobile Data services.
• Liaise with partner teams, Airtel HQ and other departments to assure optimal data network architecture adapted to local traffic profile, implementation and deployment of key networks systems through the full delivery life cycle from initial design to full operational handover.
• Ensure projects are aligned with the Annual Operating Program (AOP) specifications
• Ensure that all nodes within the Packet core network are functioning as per the business and network requirements.
• Provide a pathway towards evolving PS Core network in line with 3GPP Roadmap

Detailed and Effective Documentation:

• Ensure that the project related documentation reflects a fit-for-purpose design and complies with the contractual vendor requirements.
• Coordinate and review Vendor documentation in the form of SD, HLD and LLD designs prepared to include technical functionality, platform design and platform integration with relevant network elements.
• Prepare and update network designs to reflect most recent changes in Network architecture/capacity.

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Capacity planning and Optimization:

• Perform adequate dimensioning, of all interfaces of EPC related Nodes and add-on solutions - in accordance with network growth and business projections.
• Continuously monitor network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from Operations and performance teams.
• Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of data services.
• Periodical audit and optimization of Product-related configurations on the Deep Packet inspection (DPI) node to avoid data fraud and over/undercharging of data services
• Periodically revise and optimize signalling traffic towards charging system and other peer nodes

Expand & Evolve Core Network:

• Understand the business requirements and impact on data network infrastructure.
• Responsible for planning all expansion of nodes well in advance.
• Plan evolution of PS core network to best industry practices.

Employee Engagement:

• Provide consultation services to relevant business units including Liaising with Marketing and IT for better understanding of proposed services.
• Hold necessary Kick off meetings with stakeholders where/when required.
• Always maintain high Team Harmony and Engagement with both internal and external teams and stakeholders.

Vendor/Partner Management:

• Ensuring that Internal Operations and Vendor Team deliver projects to the high quality expected first time right.
• Hold recurrent

New Initiatives:

• Explore new initiatives which meet business requirements by developing and delivering cost efficient delivery plans of proposed solutions.
• Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.

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Time management:

• Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

Educational Qualifications & Functional / Technical Skills

• Bachelor's / Master's of Telecommunication / Electronic Engineering Degree / Computer Science
• Comprehensive understanding of Mobile Packet Core from a design, optimization, and evolutional perspective.
• Strong Analytical and Presentation skills
• Knowledge of 3GPP / GSMA standards
• Detailed knowledge of Diameter Routing and Data Analytics platform
• Understanding of NFV and Native Cloud Operations

Relevant Experience:

• Must have 6-8 years work experience in large Mobile Network Operator within the PS core domain
• Multivendor experience HUAWEI, ERICSSON platforms preferrable
• Hands-on Experience with Ericsson PS core nodes will be an added advantage.
• Good Experience with Project deployment of key network systems from initial design to full operational handover
• A thorough understanding of Network KPIs and their use

Other Requirements:

• Personal Integrity and good interpersonal relationship
• Personal tenacity to succeed
• Must have excellent organizational and communication skills.
• Highly organized and good at implementation
• Time management skills with commitment to project timelines.
• Self-motivational skills
• Good analytical and problem solving skills.
• Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
• Professionalism in delivering daily services
• Innovative and Entrepreneurial in managing challenging situations.

Application Closing Date 
20th May, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior

Purpose of the Job (Brief)

• The CX App Support SME is responsible for governance and management of customer facing application management teams to deliver application support services related to applications, tools and utilities for Airtel Nigeria IT operation.
• This role will oversee managed service operation staff to ensure that operational commitments are consistently delivered for Airtel Nigeria.
• The SME will be reporting to Operations Lead.

Key Accountabilities
The Customer Service Application SME is responsible for:

• Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria
• Ensure Application Uptime with 99% for all CX Based Applications
• Delivering seamless IT Operation of Airtel Nigeria business for CX Application management supporting KYC, USDM et al
• Promoting continuous improvement of processes and delivery of results within assigned domain.
• Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency and product release

Qualification & Experience

• M.Sc / Bachelor's Degree in Computer Science, Systems Analysis or a related study.
• 5-7 years of work experience on Pre-paid / Post-Paid / Enterprise / VAS / Mobile-Money Application operations support.
• Experience working in multi-vendor managed service IT operating model.
• Exposure to IT Service Management framework with good vendor management skill.

Competencies:
CX App Support ops SME must:

• Have deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment.
• Have expertise in the area of managing Enterprise, Pre-paid, Post-paid, VAS, related applications.
• Be a believer of open source environment.
• Have knowledge on IT Service management framework.

Specific Skills and Knowledge:

• Structured approach to work, with the ability to plan, and organize larger activities
• Clear in communication, both written and verbal.
• Ability to apply multiple technical solutions to business problems.

Application Closing Date
20th May, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos, Nigeria
Job type: Full-time

Purpose of the Job (Brief)

• To maintain daily, smooth running of the settlement, dispute and reconciliation of all electronic payment transactions carried by customers, clients and partner organizations across multiple channels.
• To ensure accuracy of settlement from/to third party switches or processors across all channels (card, EFT, mobile money) and ensure daily posting
• To serve as the GL custodian for all electronic transactions
• To ensure accuracy of settlement and prevent exposures that may arise from electronic transactions

Key Accountabilities

• Ensure timely settlement of all transactions in line with deadlines agreed with clients and partners or regulatory-defined timelines
• Ensure daily settlement and reconciliation of all transactions for all products carried across all channels offered by PSB in line with agreed commercials and SLAs
• Ensure settlements are done in strict adherence to regulatory defined timelines or as may be agreed with each client or partner.
• Ensure regular (up-to-speed) understanding of regulatory policies as it applies to Settlement operations and ensure compliance.
• Monitor balance on the settlement banks’ accounts
• Ensure daily reconciliation and balancing of all accounts in use for smooth running of the settlement operations. Ensure effective participation in all industry-related settlement activities.
• Oversee and monitor daily reconciliation requests to banks and clients
• Liaise with banks’ settlement & reconciliation teams to ensure reconciled funds/incomes/fees are transferred to relevant accounts promptly.

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Establish and Achieve Operational Excellence within the Team:

• Development of internal frameworks that will ensure operational efficiency for PSB at all times
• Ensure the development of SLA or insertion of SLA clauses in business agreements with 3rd party service providers that will protect the interest of PSB at all times
• Ensure the development of Standard Operating Procedures (SOP) for all critical areas of settlement, reconciliation and dispute management
• Continuously updating the SOPs to ensure they are in line with PSB corporate goals and regulatory-defined policies.
• Ensure zero losses that may be due to penalties or wrong settlement.
• Ensure all internal systems and work processes operate efficiently.
• Prevent workload backlogs ensure and maximum permitted transaction processing timelines are not breached.
• Ensure submission of quarterly reports to the various card schemes before the due date.
• Continually evaluate and recommend best practice business process throughout payment value chain.

Provide an efficient Management service Dispute:

• Oversee the resolution of disputed transactions and ensure they are carried out in line with SLA with client/industry standards and regulations
• Ensure the adequate provision of systems, applications and tools that will aid efficient dispute management service
• Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
• Ensure the team acts as second level support on queries from clients on payments and ensure they are resolved promptly.
• Ensure the provision of necessary tools to enable and enhance ability to provide second-level support
• Provide revenue position to management.
• Preparation or contribution to the preparation of User Requirement for the development of all Applications, tools etc.
• Perform other ad-hoc functions as assigned by the CFO (month end closure, business requirement documentations, business planning and analysis, audit etc).

Educational Qualification & Functional Skills

• Bachelor's Degree or HND in a numerical discipline
• Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint. Knowledge of Excel VBA will be an added advantage
• Excellent logical and analytical skills
• Knowledge of dispute resolution and chargeback processes
• Evidence of practical application of banking regulations
• Experience working with core banking and ERP solutions
• Project management skills will be an added advantage
• A general knowledge of accounting & financial reporting principles.

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Required Experience:

• Over 4 years working experience in the Fintech or banking industry, fully integrated in all aspects of settlement and daily reconciliation process.
• A minimum of 2-years supervisory level in settlement and reconciliation.
• Banking/fintech industry knowledge and experience.
• Relevant experience in Mobile Financial Services is desirable.

Other Requirements:

• Relationship with key and critical stakeholders (Regulators, Banks, NIBSS, MMOs etc.) in the industry.
• Goals getting and results orientated personality.
• Basic / introductory data analytics skills.
• Doggedness and reliability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

Location: Lagos
Job Type: Full-time · Associate

Purpose of the Job (Brief)

• FR executive contributes to the overall success of the organization by effectively managing Financial Reporting, taxation and accounting processes.

Key Accountabilities

• Ensure company level books closing process every month, quarter and year in terms of timelines and accuracy.
• Ensure all inputs into preparation of Financial Statements are duly posted. (Balance Sheet, Profit and Loss Statements, Cash Flows and Notes on Accounts as per applicable IFRS and Banking Regulation by CBN).
• Ensuring completeness of month end posting and provisions.
• Compliance of all statutory requirements related to Direct and Indirect taxation of the organization are met including timely and accurate submissions returns, proper documentations, etc.
• Conducts reviews of the banking operations. Analyses trial balances including aging, movement, recoverability and impairment. Perform variance analysis and sense checks.
• Ensure adherence to audit requirements including co-ordination with Statutory, Tax and Internal Auditors, regulatory audits, for timely closure as per calendar.
• Ensure compliance with internal financial and accounting policies and procedures.
• Maintaining Financial Delegation of Authority (FDoA).
• Document and maintain complete and accurate supporting information for all financial transactions.
• Should be able to specify accounting and tax implication when new products are rolled out.
• Governance of tax accounting done by Shared Services team and guide them with relevant rules, steps etc.

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Education & Experience

• Professional qualification in Finance / Accounting (ACA, ACCA)
• Minimum of 5 years of relevant experience in Banking/Financial Services Industry.

Skills & Competencies:

• Understands accounting principles, standards (IFRS) and Banking Regulations.
• Experience of working in Accounting /FINCON function in a Bank is a mandatory requirement.
• Strong analytical, problem solving and decision making skills to evaluate alternatives and provide recommendations on business issues.
• High level of proficiency in the using the Oracle Flexcube/Accounting software, Proficient in using Microsoft Offices Software
• Verse with taxation rules and returns for reporting and compliance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

Job Purpose

• The position is key in identifying potential and existing revenue leakage areas in the business and preventing such leakages thus enabling the business maximize its revenues and in essence increase profitability.

Key Accountabilities
To ensure accurate recording of traffic on the Interconnect Billing System:

• Comparison of Interconnect CDRs and Switch CDRs from other downstream systems e.g. Cognos, Connectiva etc. to ensure accurate recording of traffic on the Interconnect System.

Interconnect international B Table validation to ensure billing/charging accuracy of interconnect CDRs:

• Review international interconnect dump from all Transit MSC for B table and check for all the charging, routing, and barring parameters defined on each MSC.

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Formulate risks prevention techniques in the billing of all roaming services / products:

• Design controls and processes to ensure accuracy and completeness of billing of revenue products across all billing domain with the organization. Identify GAPS and initiate work steps.
• Developing and interpreting Roaming reports and revenue KPIS and providing consultation to management
• Ensuring compliance with self-validated control check list.

Drive favorable roaming revenue position by ensuring accuracy of invoicing and dispute resolution with all roaming Partners:

• This is achieved through reconciliation of partner’s records, highlighting areas of dispute and liaison with partners to resolve disputed invoices.

Conduct business impact assessments of roaming new products:

• Reconciliation and validation of roaming partners test records with Airtel data and ensuring accurate processing of records by the data clearing house.
• Ensure that routine test and validations are done for all new roaming partners, products/services to ensure accuracy and completeness to prevent loss in revenues.

Propose and implement controls to mitigate against risks in roaming financial and data clearing:

• Reconciliation and validation of Airtel records d with the clearing House records, ensuring record completeness, billing accuracy and prompt transfer of files to avoid old and unbillable records for inbound and outbound roaming operations.

Ensure that operational system and process controls are consistent with company’s expectations with emphasis on data quality and data access to ensure revenue maximization:

• Review of audit issues on roaming controls and ensuring prompt closure of any outstanding issues
• Monitoring of roaming traffic trend per revenue stream as well as analysis, investigation and resolution of traffic issues
• Conduct root cause analysis for all KPIs beyond admissible parameters.

LCR Validation:

• Ensure Least Cost Routing is prepared and implemented accurately.

Resolution of interconnect dispute:

• Resolving all interconnect disputes where variance between Airtel records and Interconnect Operator records exceeds acceptable variance allowed by NCC.
• Ensure Interconnect CDRs are made available to Operators when invoices are disputed.

Interconnect Reference data Validation:

• Ensure the accuracy of rates, trunks, switch and all other reference data configured on the interconnect billing system.

Test Call Reconciliations:

• Reconcile test CDRs between Airtel and Interconnect operators and ensure completes, accuracy and validity of CDRs before new routes are opened or expansion of existing routes.

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To ensure KPIs/ reports availability:

• Ensure that Interconnect reports and KPI’s are available to stakeholders and management for decision making.

MSC/TRUNK MOU trending to monitor Operator performances:

• Monitor Interconnect Switch, Trunk and Operator to ensure completeness of Operator minutes of use and revenue arising.

Provide required support in combating Sim-boxing and traffic refilling:

• Reconcile traffic sent/from various MNOs through clearing houses to detect possible cases of traffic refiling.

Qualifications
Educational Level:
Must have:

• 1st Degree in Finance, Sciences or related discipline, MBA an added advantage
• A professional qualification such as ACA, ACCA, CISA is desirable.
• Solid problem-solving and business acumen skills
• Team leadership/project management skills.
• Sound knowledge of SQL (Structured Query Language) and ACL (Audit Command Language) for data analysis and reporting.

Working Experience:
Must have:

• Minimum of 12 years relevant working experience with +5 years in Revenue Assurance and Fraud management.
• Proactive and resilient
• Excellent communication skills
• Good leadership/interpersonal skills.

Skills Critical to the role:

• Problem solving skills and good team spirit.
• Good leadership/interpersonal skills.
• Communications skills.
• Proactive and resilient.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior

Purpose of the Job (Brief)

• To prepare relevant reports and plans in line with management guidelines aimed at providing direction to achieving overall business goals and performance measurement.

Key Accountabilities
Daily Reporting Process - CWN:

• Preparation of Daily CWN report
• Issue Daily CWN
• Timely and accurate reporting of CWN daily

Daily Reporting Process - Zonal CWN:

• Review of Zonal CWN.
• Issue zonal CWN report
• Timely and accurate reporting of Zonal CWN

Monthly MAPA Process:

• Review of MAPA reports
• Timely and accurate reporting of MAPA
• Present MAPA to the FH and EC Team. Drive and monitor reporting SLA’s with functions

Monthly Regional MAPA Process:

• Review and Issue of regional reports
• Timely and accurate reporting of Regional MAPA

Monthly & Quarterly Reporting Packs:

• Validation and review of Monthly EC an HQ performance deck.
• Analyze and prepare detailed commentary and insights on financial results.
• Site-wise Profitability analysis and tracking and engagement with Sales and Network for turnaround options

Education & Experience

• First & Second Degrees in Economics and Finance.
• Professional qualification in Accounting (ACA, ACCA)
• 10 - 12 years relevant experience in FMCG & Telecoms

Skills & Competencies:

• High level of commitment, team work, Achieving Results, Good interpersonal skills.
• Result oriented, Analytical & leadership skills.
• Detail-oriented with the ability to synthesize large amounts of data, summarize key concepts and articulate appropriately.
• Advanced Microsoft Office skills (Excel & PowerPoint in particular).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

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