Job Vacancy at izwe Savings & Loans Limited – 2 Positions (Ghana)

izwe Savings & Loans Limited is recruiting to fill the following positions:

1.) Branch Manager
2.) Head of Human Capital

See job details and how to apply below.

1.) Branch Manager

Job Summary

• The Branch Manager shall be directly responsible for managing the day-to-day operations of the Branch. He/she will be responsible for coordinating allocated resources to achieve all business and non-business objectives agreed with Senior Management.

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Job Description/Requirements

Business Developments

• Responsible for analyzing the market environment (external market), available internal resources and propose a business plan for key business lines such as Payroll, Car4Cash, deposits and other transactions for consideration and approval by the Area Manager and respective business department heads.
• Responsible for frequently assessing local market developments to identify opportunities and threats and taking proactive steps to minimize threats and harness opportunities with an approach consistent with institutional policies.
• Responsible for developing and implementing branch specific strategies to realize growth targets for Payroll, Car4Cash and Savings.
• Responsible for assisting the Area Manager in terms of developing and implementing effective marketing and advertising strategies.
• Responsible for ensuring uptake and usage of all new services; mobile banking and any services to be introduced in the future.
• Responsible for ensuring that all files are activated within 24 hours after disbursement.
• Where applicable, the Branch Manager is responsible for achieving both the Independent Sales Executive and “walk-in” component of the branch target set.
• Responsible for maintaining adequate loan quality controls at the application stage.
• Responsible for the execution of the company’s credit policy at the application stage.
• Responsible for performing other ad-hoc business development task assigned by management.

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Cash and Non-Cash Operations Management

• Responsible for supervising all cash operations to ensure strict adherence to vault and cash box policies and procedures.
• Responsible for liaising with the Finance Department to ensure adequate liquidity for cash operations.
• Responsible for performing monthly cash-count in vault for the Branch.
• Responsible for performing all end -of- day controls in accordance with the relevant policies.
• Responsible for performing tasks related to confirmation and approval of specific transactions.

Staff Management and Development

• Responsible for directly supervising and managing the work of all staff in the branch.
• Responsible for developing a reliable database for the management of staff (staff at post, transfers, leaves and ad-hoc absences etc.).
• Responsible for ensuring that all staff have the right attitude, skills and knowledge to perform assigned duties.
• Responsible for identifying the training needs of staff and liaising with the Human Resource department for the needed capacity building and assist in training new and existing staff.
• Responsible for liaising with the relevant departments to ensure that staff capacity (ability and numbers) is commensurate with demand and market potential.
• Responsible for coaching and developing staff to perform their roles well.
• Responsible for building a team of high performing staff.
• Responsible for sustaining staff motivation and performance.
• Responsible for ensuring (through communication and good example) that staff live the Company’s corporate values always.
• Responsible for giving regular and timely feedback to staff on attitude, skills and knowledge in relation to their work.
• Responsible for taking timely and appropriate disciplinary measures in accordance with the Human Resource manual.
• Responsible for carrying out regular staff appraisals and feedback according to the Human Resource manual.
• Responsible for holding regular meetings with staff to update them on institutional developments.
• Responsible for all administrative and sales staff specific to manager’s allocated branch and their success as a team in terms of exceeding sales targets
• Responsible for driving the sales force of all Independent Sales Executives (where applicable), recruitment, training and retention thereof and for the success of the sales targets that will be set
• Where applicable, responsible for the implementation of regular “refresher training” on an ongoing basis to ensure ISE’s are constantly up to date with any changes in policies

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Customer Care and Relationship Management

• Responsible for collaborating with relevant departments to ensure that workflows, processes, structures and set-up in the banking halls support efficient service delivery
• Responsible for monitoring service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
• Responsible for ensuring that all staff deliver good quality services to all clients
• Responsible for leading and developing a strong sense of client orientation amongst all staff in the branch
• Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
• Responsible for effectively segmenting clients and directly managing key accounts in the portfolio to achieve high client retention levels

Compliance, Security and Controls

• Responsible for ensuring that all staff comply with relevant institutional policies, processes and procedures.
• Responsible for ensuring that staff are well informed and trained to implement policies, processes and procedures.
• Responsible for ensuring full implementation of all recommendations of audit, compliance and other management reports.

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Information Management

• Responsible for ensuring timely dissemination of institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
• Responsible for keeping a database (hard and soft copies) of all official communication.
• Responsible for coordinating communication between head-office and branch.
• Responsible for providing management with relevant information on external and internal developments.

Logistics Management, Security and Outlook

• Responsible for liaising with relevant departments to ensure that staff have the needed logistics to work.
• Responsible for ensuring the Branch is always kept clean and tidy.
• Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of all company property
• Responsible for supervising the work of outsourced auxiliary staff such as security personnel and cleaners and liaise with the relevant departments for replacements if their performance is unsatisfactory.
• Responsible for managing key protocols of the branch and ensure strict compliance with all security policies
• Responsible for coordinating the effective utilization of all logistics allocated to the branch

Reporting

• Responsible for preparing and submit monthly reports on business, operations and other standard reports to Area Managers and Senior management

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Qualification Required & Experience

Educational requirements:

• Higher National Diploma
• A Bachelors’ Degree is recommended (majoring in Sales or Marketing is an advantage)
• Branch management experience at a bank or micro-lender essential
• Excellent knowledge of IT systems including Microsoft office and e-mail (Credit Ease experience is an advantage)

Skills / Abilities:

• Hard working and goal driven;
• Excellent communication skills;
• Excellent sale skills;
• Positive attitude;
• Excellent management skills;
• Accurate and fast worker;
• Good interpersonal skills;
• Neat and organized person.

Location: Koforidua

How To Apply For The Job

All interested applicants should forward their CVs to:

ghanavacancies1@gmail.com / careers@izweghana.com

Closing Date: 14 February, 2022

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2.) Head of Human Capital

BROAD DESCRIPTION

The Head of Human Capital shall be generally responsible for ensuring the efficient and productive execution of the full spectrum of human capital services touching on the employee cycle from souring to separation, crafting and implementing our culture.

His/her mission would be to ensure continuous improvement to the human capital strategic and operational workflow and provide adequate human capital management insights and supports to the relevant business units

SPECIFIC DESCRIPTION:

Talent Management

• Draw up workforce plans on regular basis, discuss with the CEO and communicate approved plans and conducting placement activities for approved vacancies
• Partner with business leaders to identify top talent and develop training plan to ensure succession pipeline in line with business strategy • Report and manage high potential staff members and career progression within the Company

RECRUITMENT AND ON BOARDING

• Manage all recruitment activities within the company in line with the hiring policy. Including but not limited to keeping a candidate pool of active suitable candidates for any role
• Consult and assist line managers throughout the recruitment process ensure consistency in the process, and salary parity requirements within the company salary bands
• Conduct all onboarding activities to ensure new hires are inducted into the Company on time.

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Off Boarding

• Ensure that all offboarding is done is a consistent manner as per the off-boarding process as outlined by the company

Policies

• Assist with the development, reviewing and implementation of all company human capital policies that are in line with best practice and labour laws
• Communication of any policy changes to staff
• Update the information in the company's Human Capital Manual as required from time to time
• Ensure that all employees have read the Human Capital Manual and have signed copies on file to reflect same

Organizational Design

• Constantly re-assess and ensure that the business units are set up for success from a strategic and operational organisational design perspective
• Consult and advise on improvements that may need to be implemented on same
• Drive and implement culture of the company to ensure it is integrated in the behaviour of all employees within the business
• Facilitate employee survey, conduct employee feedback engagement and support business to implement the agreed action plan
• Collaborate with business to drive change management across the business as when is required

Training and Development

• Creation of annual training and development plans against budgets as assigned annually
• Detect developmental needs of staff members, consult and include in the annual training plans
• Keep an updated register of training interventions that have been done together with attendance registers

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Disciplinary Procedures

• Lead disciplinary and grievance processes in accordance with the company's disciplinary process
• Lead investigations of employee issues that need to be resolved
• Manage any hearings that may arise and sign off on all as required
• Have a deep understanding of the relevant labour laws within the country and advise as and when required

Regard and Payroll

• Ensure employee rewards are competitive on the market to retain staff
• Organise timely monthly payroll and approve for payment following approval from the CEO and in line with payroll policy and procedure
• Update pay space with any salary or structural changes in reporting lines.

Performance Management

• Lead and advise in executing performance improvement plans, and management of the process in line with company policy and procedure
• Manage the performance appraisal process in line with company policy
• Ensure all employees have their key performance indicators on file
• Have ongoing training for supervisors on how to run an effective performance review and manage any issues that may arise from the performance management cycles
• Advise and consult with management on team performance issues
• Lead performance improvement plan discussions as and when required

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Culture

• Create a high performing culture by running surveys on the system to determine the needs of the organisation
• Implement team building and other relevant activities to ensure that out staff are motivated, feed connected and are living the values of the company on a daily basis

Qualification Required & Experience

REQUIREMENTS

• Bachelor’s degree in a business related discipline preferably Human Capital Management, or industry-related area required Certified Human Capital practitioner by a governing body in Ghana
• At least 5 years relevant senior management experience in a similar role
• Basic knowledge of various employment laws and labour practices in Ghana
• Proven experience in payrol management, disciplinary and performance goal setting, feedback and appraisal meetings, PP management employee separation, new employee onboarding and orientation, employee interview process, vetting, negotiating, and contracting
• Proven ability to prepare Human Capital reports

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SKILLS/ATTRIBUTES

• Very strong in oral and written communication
• Excellent interpersonal abilities, has a basic understanding of psychology.
• Ability to work with various departments and foster teamwork.
• Ability to work independently with minimal supervision
• Ability to maintain the highly confidential nature of the job requirements
• Demonstrate strong abilities as an organizer, relationship builder, negotiator, problem solver, public speaker, and customer services person
• Must be able to identify and resolve problems in a timely manner of investigating matters gathering, and analyzing information.
• Able to handle difficult conversations effectively.
• Able to hold people accountable

Location: Accra

How To Apply For The Job

All interested applicants should forward their CVs to:

ghanavacancies1@gmail.com / careers@izweghana.com

Closing Date: 08 February, 2022

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