🇳🇬 Job Vacancies @ Standard Chartered Bank – 3 Positions

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the following positions below:

1.) Associate, Relationship Management
2.) Personal Assistant to Head, WRB
3.) Principal - CFCC Advisory, Transaction Banking, Nigeria & West Africa

Job Title: Associate, Relationship Management

Location: Victoria Island, Lagos
Job Type: Full-time

Job Summary

• The Associate, Relationship Manager is responsible for servicing Business Banking clients within the tail base (i.e., clients with annual revenue of $50). The key responsibilities include client management, sales, cross-sell, reactivation driving product and service fulfilment, and resolving client and RFI related issues for the Business segment

Responsibilities
Strategy:

• Implement Business Banking’s tail strategy: continually engage all clients in the tail base of Business Banking with a view to migrating them from Tail to qualified clients >$300 revenue

Business:

• Increase revenue per client within portfolio
• Drive alternate channel sign up
• Increase New to Wealth clients within the tail portfolio
• Drive client account activity and Liability growth

For ETB:

• Initiate Client contact
• Complete CDD related documentation and ensure completeness of CDD information for clients that is current, valid and complete and check the quality of the CDD information, as required
• Checks compliance policy, completeness, and accuracy of the provided information.
• Upload Documents wherever necessary
• Dormancy reactivation

For NTB & ETB:

• Initiate Client contact
• Ensure compliance to policy, completeness and accuracy of the provided information before submission to the SAT team checking

Processes:

• Engaging tail clients who are not on S2B and then sending the referrals to the S2B team for onboarding and activate on S2B.
• KYC/CDD Transaction monitoring and Periodic/Trigger Review. The process of assessing the risk level of CDD of a client on an ongoing basis after the client is on boarded, ensuring that the client documents, information are kept up-to-date and the assessment of CDD/AML, Sanctions risks for the client remains appropriate. The process of on-going adherence to FATCA requirements

Risk Management:

• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• Ensure compliance with sales processes.
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Ensure a full understanding of the risk and control environment in area of responsibility
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Governance:

• Ensure that activities are done in a well-controlled environment and there are no gaps and governance issues

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

• Head, Client Relationships Business Banking
• Head, BB Products
• Relationship Managers
• Retail Compliance teams (including Specialised Activities Team)
• Retail FCC teams
• CDD teams

Other Responsibilities:

• Embed Here for good and Group’s brand and values in Nigeria CPBB
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Qualifications

• Good interpersonal skills
• Good communication and listening skills
• Experience and knowledge in Banking industry with AML Experience
• Good understanding of Group’s AML/CDD/Sanctions Policies and Procedures
• Good understanding of the end to end impact of processes, across customer experience, risk, frontline effectiveness & costs
• Must be certified (as prescribed for the role) by completing all relevant SCB e-assessments (once these are rolled out).
• The above is for guidance only and it may vary depending on the size and complexity of the market. Capability assessment for Individual CDD staff will need to be reviewed once the function stabilises.

Role Specific Technical Competencies:

• Addressing Customer Needs
• Anti-money Laundering Policies and Procedures
• Banking Products and Internet Banking
• Customer Interaction and Retention
• Cross-Selling
• Investments and Portfolio Management for Business Banking
• Regulatory Environment - Financial Services

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Personal Assistant to Head, WRB

Job ID: 7626
Location: Victoria Island, Lagos
Job type: Regular Employee
Work style: Office Working

Job Summary

• Providing efficient administrative support to the Head of Retail banking and maintain her daily diary,
• Logistics arrangements e.g. flight and hotel bookings required for all the RBMT’s trips
• First point of contact for all Group visitors –invitation letters, hotel and travel bookings
• Take charge of arrangements for team functions – meetings, trainings, conferences, group visits
• Prepare advances and reconciliations, utility claims and check invoices from external suppliers in preparation for payment.
• Raise requisitions for stationery and other requirements and ensure approval and delivery from appropriate quarters
• Liaise with appropriate support functions to ensure all team equipment-printers, scanners etc function smoothly

Responsibilities

• Handling all in and out correspondences for retail banking.
• Establish and manage the department’s filing system
• Assist the HoWRB with administrative efficiency in the department
• Assist HoWRB with personnel policy implementation.
•  Maintain department’s correspondence file.
• Arrange all internal and external meetings for the HoWRB
• Custodian of all HoWRB files.
• Ensure all deadlines are met and escalate exceptions.
• Collate and manage the leave plan and handover process
• Ensure job objectives and descriptions are completely filed
• Any other assignment assigned by the HoWRB
• Drive full implementation of agreed training plans
• Undertake relevant project implementation review as indicated by the HWRB.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Wealth and Retail Business to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders:

• All business and functions within the Country and Cluster

Qualifications

• Licences and Certifications/accreditations: (Where Applicable)
• Bank training; Code Of Conduct, AB&C and other mandatory learning.
• Languages; English (Mandatory), other languages applicable to the Country desirable.

Skills and Competencies:

• Administrative Skills & Highly Organised.
• Possesses skill to leverage interpersonal abilities to influence others and skilfully build credibility with stakeholders
• Ability to operate in complex multi-organisation, multi-country and multi-cultural environments.
• Excellent communicator, understands company culture and how best to communicate SCB value.

Role Specific Technical Competencies:

• Calendar Management
• Attention to detail
• Time management
• Interpersonal skills
• Organizational skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Principal - CFCC Advisory, Transaction Banking, Nigeria & West Africa

Location: Victoria Island, Lagos
Job type: Full-time

Job Summary

• This role has a specific focus on Cooperate & Investment Banking (CIB) Client Coverage

Responsibilities 

• I am responsible, in my capacity as Principal, Conduct, Financial Crime & Compliance (CFCC) Advisory, Transactional Banking (TB), Nigeria & West Africa for supporting the Head, CFCC Advisory, CIB, Nigeria & West Africa in managing all regulatory, conduct, financial crime and compliance risks relating to the TB businesses in West Africa and aligning this to the vision and strategy of the function, the Enterprise Risk Management Framework (ERMF), and delegation of authority documents where relevant.
• I have first line responsibility for the implementation of Compliance & Conduct and Financial Crime Compliance policies and procedures for TB processes in West Africa to the extent the processes have been identified as owned by the CFCC function, in line with the Group’s process universe as set out in the Group Operational Risk Framework, including activities within the processes owned by the CFCC function which are hubbed or outsourced (if any).
• Insofar as they relate to TB compliance, financial crime, and conduct, I am responsible for providing details of developments giving rise to a material risk that serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) may occur and notifying any such breaches to (as appropriate):
• Head, CFCC Advisory, CIB, Nigeria & West Africa
• Head, CFCC Advisory, TB, AME
• The relevant Heads of Business and stakeholders
• My responsibility does not encompass the operation of information technology systems used to implement any policies and procedures, which is the responsibility of the Group Chief Information Officer.
• All references to TB businesses shall be deemed to refer to those businesses in West Africa

Responsibilities

• To help the Group meet its commitment of being "Here for Good" by building a sustainable framework that places Compliance, Conduct and FCC best practice standards, at the forefront of the Group's agenda.
• As an independent second line risk control function, to execute the relevant aspects of the Compliance, Conduct through robust independent risk control and the provision of specialist advice and constructive challenge in a manner proportionate to the nature, scale and complexity of the TB businesses.
• For the evaluation and assessment of the effectiveness of the Group’s Conduct, Financial Crime and Compliance Risk Frameworks.
• To proactively support and challenge the TB businesses and supporting functions to exhibit appropriate conduct, comply with regulatory, conduct, financial crime and compliance requirements and strive to achieve fair outcome for TB’s clients.
• For maintaining independence, delivering timely responses, and timely escalation of risks and issues where the management tolerance of the firm is exceeded.
• For maintaining constructive and effective stakeholder relationships with the relevant business and supporting functions.
• For supporting the management of regulatory relationships with all of the regulators whose rules the countries in the West Africa cluster are subject to.

Strategy:

• Assist the Head, CFCC Advisory, CIB, Nigeria & West Africa and Head, CFCC Advisory, TB, AME to set and implement the vision, strategy and direction.
• Support and promote the culture and practice of compliance with CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for Good culture and the Group Code of Conduct.
• Establish and maintain close links with CFCC colleagues leading other client segments and/or product groups to achieve common platforms and work plans, implementing a One Bank approach to covering all Clients.
• Input to TB business operating model design of relevant Compliance, FCC and business processes.

Business:

• Develop a comprehensive understanding of the TB business models and strategy in order to assist in providing oversight support and challenge in order to enable appropriate and sustainable CFCC outcomes.
• Build and maintain an effective and constructive relationship with all key business, CFCC and other functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality conduct, financial crime & compliance related advice and guidance to enable the business and functions to meet/achieve their strategic tactical objectives.
• Provide conduct, financial crime and compliance related advice, analysis (and challenge when appropriate) in relation to TB businesses, including product design, new business initiatives, bespoke projects, remedial activities (including nature, scale and rigour of past business reviews), and transactional advice.
• Provide robust challenge to senior management and all relevant business stakeholders where activities are outside risk tolerance/appetite, escalating as necessary, until appropriate oversight and ownership is achieved including actions and plans to address any remedial action needed to come back within risk tolerance/appetite.
• Work closely with the business and its operational teams to provide timely advice to ensure compliance with all relevant laws and regulations and support the transition to pro-active and pre-emptive CFCC risk mitigation.
• Support the resolution of competing requirements between regulations specific to TB businesses (i.e. between AML regulations and data privacy/bank secrecy or information security regulations.)
• Support the establishment and maintenance of risk-based compliance frameworks and the programme for monitoring and assuring compliance that supports the transition to pro-active and pre-emptive compliance and conduct risk mitigation, in relation to the TB businesses.
• Promote the culture and practice of global standards to the business, while managing local requirements

Processes:

• Act under delegation from the respective Risk Framework Owners for the principal risk types of Compliance, Conduct and FCC in discharging the responsibilities contained in the ERMF relating to TB businesses to the extent that CFCC Advisory, TB is the appropriate second line risk owner.
• The role holder is not responsible for CFCC first line processes unless specifically delegated by and/or agreed with the group process owner.
• The role holder is not responsible to ensure that TB and CFCC process owners agree their respective handoffs, which ought to be documented in a service level agreement.
• Support and maintain effective policies/processes/DOIs (including training, advice and support) to address conduct, financial crime and compliance risks across TB businesses, aligning with relevant regulatory requirements.
• Provide governance and oversight over the implementation of CFCC related policies and procedures relevant to TB businesses (to enable compliance with such policies and procedures).
• Provide support and challenge to TB businesses to ensure that they establish and monitor appropriate processes for compliance with CFCC policies, procedures and standards (including meeting regulatory obligations and maintaining high standards of conduct).

People and Talent:

• Help promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Support the stimulation of an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Collaborate with training teams to input to training curriculum to support closing of capability gaps.
• Provide feedback at business, function, country and individual level as appropriate, on CFCC matters which should have a bearing on remuneration pools or individual bonuses (for senior staff).
• Drive the migration of skill, knowledge, best practice and lesson learned across the network between CFCC Advisory colleagues especially in relation to regulatory risks and compliance with relevant regulations and internal policies/standards as they pertain to TB businesses.

Risk Management:

• In accordance with the Group’s Enterprise Risk Management Framework, act as second line Risk Owner for appropriate and relevant TB processes.
• Collaborate with the West Africa CFCC teams and Regional CFCC Advisory teams to anticipate horizon risks that may have a significant impact on the Bank and develop effective strategies to mitigate such horizon risks.
• Assist in the management of CFCC Advisory TB matters, and in collaboration with the rest of the CFCC team, effectively manage regulatory issues that have a significant impact on the TB businesses.
• Collaborate with relevant senior managers to support the programmes for conduct, financial crime and compliance monitoring, surveillance and/or assurance for TB businesses.
• In the event of serious TB related regulatory breaches, or where CFCC related risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
• Ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated regulatory, compliance and financial crime related risks, and proactive engagement in regulatory reform in relation to TB product and client related activities.
• Assist and work closely with the Group Shared Investigation Services team, as needed, in relation to investigations concerning TB businesses.
• Liaise with the internal audit function, and Business Operational Risk Managers in TB, to ensure that any CFCC Advisory TB weakness identified by the internal audit function relating to TB activities are appropriately followed up.
• Provide reports to relevant Country and Business risk and control committees and management group on key conduct, financial crime and compliance risks and issues pertaining to TB businesses.
• Provide advice on the application of risk management frameworks (e.g. ERMF) and provide advice to relevant stakeholders on outcomes of risk identification and assessment methodologies.
• Support in providing oversight of risk acceptance and/or mitigating action plans relating to TB businesses.
• Provide reports to relevant risk and control committees and management group on key compliance risks and issues relating to TB businesses.
• Ensure global standards are understood and implemented locally, with any identified exceptions, or need for more/less stringent standards escalated for relevant joint-decision making.
• Understand technical aspects of systems relevant to CFCC Advisory TB.
• Support delivery of annual CFCC Risk Assessments, including the Compliance Risk Assessment (CRA), Product Risk Assessment (PRA), and Group Risk Assessment (GRA).

Governance:

• Attend relevant governance meetings, and provide relevant reports to senior management and governance/risk committees when delegated.
• Assist in the identification and escalation of potential CFCC Advisory, TB related, risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
• Ensure appropriate TB product governance measures on conduct, financial crime and compliance are in place so that product approval documents reflect all relevant regulatory requirements.
• Propose control effectiveness and efficiency improvements and simplifications where appropriate.
• Within the Group's ERMF, support the establishment and maintainence of an appropriate risk based CFCC framework for identifying, assessing, managing, monitoring, mitigating and reporting compliance (including regulatory and financial crime) risks across TB businesses.
• Support management MI / trackers across all aspects of one’s coverage and responsibility to ensure all issues and matters relating to TB businesses are tracked, followed, regularly assessed and reported on, including oversight of risk acceptance and/or mitigating action plans, identification and management of high risk clients or specific country reviews relating to TB.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve regulatory, conduct, financial crime and compliance matters related to TB businesses.
• Support the CFCC teams in West Africa in relaton to:
• the identification and inclusion of relevant TB matters for discussion in the Government & Regulatory Relationship Plans (“GRRPs”);
• the management of regulatory inspections and identification of regulatory reform that directly relates to TB businesses;
• the provision of briefings and guidance to TB management on relevant regulatory matters;
• ensuring TB businesses are properly prepared for routine regulatory exams, audits and supervisory inspections, as well as managing the response from the TB businesses; and
• support relevant stakeholders to respond to regulatory questions.

Key Stakeholders

• Head, CFCC Advisory,.
• Heads of TB Businesses in the West Africa cluster
• Heads, FCC Centres of Excellence
• Other Risk and Control Functional Heads
• Relevant Regulators
• TB Risk Managers

Other Responsibilities:

• Perform other responsibilities assigned under Group, Country, Business or Functional policies and standards.

Our Ideal Candidate:

• CFCC Policies and Standards
• CFCC Advisory
• CFCC Assurance
• Surveillance (including Screening and Monitoring)
• Investigations
• Compliance Risk Assessment
• Regulatory Liaison
• Manage Change
• Manage Projects

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online