Job Vacancies @ GUO Transport Company Limited – 5 Positions

Job Title: Customer Service Supervisor

Location: Coker, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and experienced Customer Service Supervisor to lead our customer service team, ensure excellent service delivery, and maintain high customer satisfaction levels.
• The ideal candidate will oversee daily operations, manage staff performance, resolve escalated issues, and drive continuous improvement in customer experience.

Key Responsibilities

• Supervise and coordinate the daily operations of the customer service team.
• Monitorinter actions (calls, chats, emails) to ensure adherence to service standards.
• Handle complex or escalated customer complaints and provide prompt resolution.
• Train, coach, and mentor customer service representatives to improve performance.
• Track and analyze customer service metrics to identify trends and improvement opportunities.
• Develop and enforce customer service procedures, policies, and best practices.
• Prepare weekly and monthly reports on customer feedback and team performance.
• Collaborate with other departments to resolve customer issues and enhance service delivery.
• Ensure the team maintains professionalism, courtesy, and product knowledge at all times.
• Maintain an organized, efficient workflow to meet SLA and quality targets.

Requirements

• HND / B.Sc. in any relevant field.
• 2–5 years experience in customer service, with at least 1 year in a supervisory role.
• Strong leadership, coaching, and people-management skills.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in CRM tools, ticketing systems, and MS Office Suite.
• Strong customer-focused mindset and attention to detail.

Key Competencies:

• Customer Relationship Management
• Team Leadership & Supervision
• Performance Monitoring
• Complaint Management
• Emotional Intelligence
• Process Improvement
• Time Management

Salary
N200,000 - N250,000 / month.

Application Closing Date
29th November, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Transport Terminal Manager

Location: Ikorodu, Lagos
Employment Type: Full-time

Job Responsibilities

• Oversee daily operations at the transport terminal, ensuring efficiency and safety.
• Manage fleet operations, scheduling, and vehicle maintenance.
• Supervise terminal staff, drivers, and transport personnel.
• Develop and implement operational policies and procedures.
• Monitor and ensure compliance with transportation regulations.
• Optimize cost efficiency while maintaining high service standards.
• Handle customer service issues and stakeholder communication.
• Develop reports on terminal performance and operational improvements.

Requirements

• Bachelor’s Degree in Transport Management, Business Administration, or a related field.
• Proven experience in transport or terminal management.
• Strong leadership and team management skills.
• Knowledge of transport regulations and safety compliance.
• Excellent problem-solving and organizational skills.
• Proficiency in logistics software and reporting tools.

Salary
N150,000 - N200,000 / Month.

Application Closing Date
21st November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Transport Terminal Manager

Location: Ikotun, Lagos
Employment Type: Full-time

Job Responsibilities

• Oversee daily operations at the transport terminal, ensuring efficiency and safety.
• Manage fleet operations, scheduling, and vehicle maintenance.
• Supervise terminal staff, drivers, and transport personnel.
• Develop and implement operational policies and procedures.
• Monitor and ensure compliance with transportation regulations.
• Optimize cost efficiency while maintaining high service standards.
• Handle customer service issues and stakeholder communication.
• Develop reports on terminal performance and operational improvements.

Requirements

• Bachelor’s Degree in Transport Management, Business Administration, or a related field.
• Proven experience in transport or terminal management.
• Strong leadership and team management skills.
• Knowledge of transport regulations and safety compliance.
• Excellent problem-solving and organizational skills.
• Proficiency in logistics software and reporting tools.

Application Closing Date
21st November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Transport Terminal Manager

Location: Benin, Edo
Employment Type: Full-time

Job Responsibilities

• Oversee daily operations at the transport terminal, ensuring efficiency and safety.
• Manage fleet operations, scheduling, and vehicle maintenance.
• Supervise terminal staff, drivers, and transport personnel.
• Develop and implement operational policies and procedures.
• Monitor and ensure compliance with transportation regulations.
• Optimize cost efficiency while maintaining high service standards.
• Handle customer service issues and stakeholder communication.
• Develop reports on terminal performance and operational improvements.

Requirements

• Bachelor’s degree in Transport Management, Business Administration, or a related field.
• Proven experience in transport or terminal management.
• Strong leadership and team management skills.
• Knowledge of transport regulations and safety compliance.
• Excellent problem-solving and organizational skills.
• Proficiency in logistics software and reporting tools.

Salary
N150,000 - N200,000 per month.

Application Closing Date
21st November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Maintenance Officer

Location: Onitsha, Anambra
Employment Type: Full-time

Job Summary

• The Maintenance Officer is responsible for coordinating and supervising all vehicle maintenance activities to ensure the safe, efficient, and reliable operation of the company’s fleet.
• This role ensures timely repairs, effective preventive maintenance, and proper documentation of all mechanical activities across terminals and workshops.

Key Responsibilities

• Coordinate preventive and corrective maintenance for all company vehicles.
• Monitor vehicle performance, mileage, and service schedules.
• Respond to vehicle breakdowns and liaise with roadside technicians.
• Supervise mechanics, electricians, and workshop activities.
• Ensure availability and proper use of tools, spare parts, and materials.
• Verify quality of parts and follow up on repairs to ensure timely completion.
• Maintain accurate records of all repairs, parts replaced, and service history.
• Prepare daily, weekly, and monthly maintenance reports.
• Ensure compliance with safety standards and relevant regulatory requirements (VIO, FRSC, etc.).
• Work with the storekeeper to track spare parts inventory and usage.
• Make recommendations for fleet improvement and cost reduction.

Requirements

• OND / HND / B.Sc in Mechanical Engineering, Automotive Engineering, Transport Management or related field.
• 2–5 years relevant experience in vehicle maintenance (transport/logistics industry preferred).
• Strong knowledge of diesel and petrol engines.
• Ability to diagnose and resolve mechanical faults quickly.
• Good reporting and documentation skills.
• Strong attention to detail and ability to work under pressure.
• Good leadership and communication skills.

Application Closing Date
30th November, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online