Urgent Recruitment at ABInBev Ghana – 2 Positions

To maximize sales by taking orders via telephone whilst providing a link between customers and company.

Take Orders & Promote Products

• Record Orders
• Promote products in support of the district promotions plans
• Influence specific district-based volume target

Handle Customer Queries and Complaints

• Process Customer Complaints
• Minimize full beer returns
• Adhere to Beer quality standards and procedures
• Manage internal customer processes

Work in Teams

• Contribute to team and self-development
• Communicate effectively in the workplace

• Related Certification
• Two years in similar role
• Creativity and innovation
• Verbal ability
• Good interpersonal skills
• High level of energy
• Literacy and numeracy

The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for shortlisting.

1. Attach all documents as one, preferably as a PDF document

2. Internal Applicants require Line Manager Approval, and to attach it to their application

The principal purpose of the role is to lead a team of telesales agents on behalf of the company who are responsible for contacting potential and existing customers to inform them about ABI’s available product with the aim of selling using script

Key Roles & Responsibility

• Scheduling Teams: Focused on daily staffing requirement to ensure the right number of agents based on skill set and preference are available for various Call projects at the right time
• Scheduling Calls & Setting call target: Analysis historical call data to schedule and optimise agents calls
• Report Analysis: prepares daily, biweekly and monthly report of agents performance ( Effectiveness, Coverage, Volume), Service levels across channels for staff and management use
• Business Continuity Planning: Create plans to deal with disaster situation such as IT system failure, civil disorder, crime, public transport disruption etc
• Real time Performance Monitoring & Adherence
• Set Individual Volume Target: Based on the organisationals monthly LE split
• Liaise On behalf of the Agents to the stakeholders through the CIC Manager

• Minimum of Bachelor Degree in business related field or equivalent experience
• 3years + relevant experience
• Analytical Skills
• Proficient in microsoft office
• Organisational & Communication Skill
• Leadership  Skill

The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for shortlisting.

1. Attach all documents as one, preferably as a PDF document

2. Internal Applicants require Line Manager Approval, and to attach it to their application