Ongoing Customer Service Job Openings in Nigeria (28/03/2021) – 13 Positions

IZY Group Limited - An indigenous hospitality company operating in Abuja, Nigeria requires the services of exceptional, dynamic, result oriented personnel and seasoned professionals, with excellent team spirit and interpersonal skills, to fill the position in her new hotel in Abuja below:

Job Title: Receptionist

Location: Abuja

Requirements

• Minimum of HND with some experience working as a receptionist or front desk.
• Minimum of not less than a year’s working experience in the industry;
• Must be computer literate, and fluent in English language.

Application Closing Date
9th April, 2021.

Method of Application
Interested and qualified candidates should send their Applications & a detailed CV to "The Human Resource Manager" via:

recruitnewjobs@gmail.com

using the "Job Title" as the subject of the email.

Note: However interviews commence immediately.

Gredge Constructions Limited, created in 2000, and now the leading construction company with the aim of providing construction services for inspired living, Devoted to superior quality result, we've being Leaders in delivering global architecture, New evolution for new business, Architects transforming your visions, Revolutions luxury real estate. Our aim is to be the best in Nigeria.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Kaduna South, Kaduna
Employment Type: Full Time

Description

• We are looking for a pleasant front desk representative to undertake all receptionist and clerical duties at the desk of our main entrance.
• You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guest.
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.
• Monitor office expenses and costs.
• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

• Experience: 1 - 2 years
• Proven experience as front desk representative, agent or relevant position.
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping.
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word.

Salary

• N70,000 - N75,000 monthly.

Application Closing Date
26th April, 2021.

How to Apply
Interested and qualified candidates should send their CV to: infogregdeconstructionslimited @ gmail.com

using the Job Ttle as the subject of the email.

HRBP Limited, also known as “Human Resource Business Partners” is a Human Resource Management Consulting company, focus on delivering human resource solutions for various sizes of organizations in areas of Talent Acquisition, Development, Management, Organization Planning, Development and Improvement.

We provide full HR Consultancy service regardless of client headcount or location in Nigeria. We deliver customized HR Consultancy service for all sizes of organizations.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Kaduna

Job Description

• Ideal candidate must be fluent in HAUSA. Fintech/ Banking experince in similar role
• Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
• Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.
• Identify and assess customer’s need to achieve satisfaction.
• Keep track and record of customer interactions, process customer accounts and ensure to file documents.
• Ensure to follow communication procedures, guidelines and policies.
• Build sustainable relationships with customers/clients through open and interactive communication.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Consistently carry out customer satisfaction survey and compile feedback to influence development.
• Develop script for answering calls and making calls.
• Use telephones to reach out to customers and verify account information and also determine opportunities for new sales
• Resolve all inbound and outbound support requests per established guidelines.

Qualifications

• Candidates should possess a Bachelor's degree with 2 - 5 years work experience.

Application Closing Date
2nd April, 2021.

Method of Application
Interested and qualified candidates should send their CV to:

recruitment@hrbplimited.com

using the "Job Title" as the subject of the email.

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access (EEA) aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

We are recruiting to fill the position of:

Job Title: Customer Service Representative Intern (Hausa Speaker)

Location: Lagos
Department: Customer Experience
Reporting to: Head of Customer Experience

Job Objective

• Engie Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representative Interns with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Customer Service Representative Intern must be fluent in Hausa, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

• Ensure an excellent experience to all customers with each interaction
• Give customers information about products and services
• Cross-sell Fenix products to customers where possible

Deliverables and Activities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Vet and open customer accounts by recording account information.
• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
• Follow-up with customers who have delayed payments
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Go the extra mile to engage customers
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Read from scripts
• Resolve customer complaints via phone, email, mail or social media
• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

• OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
• 0-1 year of experience
• Excellent Written and Verbal Communication Skills
• Microsoft Excel skills
• Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

People Capacity Management - Our client, a fast-growing Fintech company, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Head, Customer Relations

Location: Lagos

Responsibilities

• To manage and innovate customer complaint management system to reduce customer complaints
• Manage & develop quality team to enhance and control call centre/ service quality standards and measurement for all customer touch points
• Review and improve CS agents- conversations (calls,emails,chat,etc.)- To measure and improve CSAT
• Ensuring disciplined use of internal systems while tapping into the creativity of the team for continuous improvement
• Providing customer insights that form the basis for growing our product portfolio and driving process innovation
• Focusing on continuous improvement in conversion through automation, training, and cross-functional collaboration.

Requirements

• B.Sc Degree in a relevant field
• Master's Degree is an added advantage
• Relevant additional professional qualification is required
• A minimum of 5 years experience
• Prior work experience in the tech / e-commerce industry is required
• Tech savvy and data-driven to help shape a multi-channel customer experience and drive results
• Extensive experience in process improvement through automation and tech-enabled tools
• Candidates mustlive within Lekki, Lagos.

Application Closing Date
1st April, 2021.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: recruitment @ peoplecapacitymanagement.com

using the Job Ttle as the subject of the email.

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access (EEA) aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

We are recruiting to fill the position of:

Job Title: Customer Service Representative Intern (Igbo speaker)

Location: Lagos
Department: Customer Experience
Reporting to: Head of Customer Experience

Job Objectives

• ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Customer Service Representative must be fluent in Igbo, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

• Ensure an excellent experience to all customers with each interaction
• Give customers information about products and services
• Cross-sell Fenix products to customers where possible

Deliverables and Activities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Vet and open customer accounts by recording account information.
• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
• Follow-up with customers who have delayed payments
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Go the extra mile to engage customers
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Read from scripts
• Resolve customer complaints via phone, email, mail or social media
• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

• OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
• 0-1 year of experience
• Excellent Written and Verbal Communication Skills
• Microsoft Excel skills
• Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (English, Igbo, Yoruba & Hausa)

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Qualifications

• Candidates should possess a Bachelor's degree / HND / OND
• Minimum of 1-3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.
• Application Closing Date

Only applicants living within the following axis will be considered:

• Oshodi / Ilupeju / Mushin
• Ilasa / Cele / Isolo / Okota / Ajegunle
• Gbagada / Bariga / Somolu / Oworoshoki / Anthony
• Yaba / Onipanu / Palmgroove / Fadeyi
• Surulere
• Maryland
• Ojota / Ogudu / Ketu.

Application Closing Date
31st March, 2021.

Method of Application
Interested and qualified candidates should send their CVin an MS Word format to: apply@consollimited.com

using the "Job Title & Language (Eg: Customer Service Representative - "Hausa") " as the subject of the email.

Exinity Group is a new global wealth management organisation with an ambitious mission to create a new generation of empowered investors and traders. The Group is home to its various retail businesses including Alpari International, FXTM and a soon new retail offering under the Exinity name. We’re meeting the needs of aspirational young adults who want secure access to both cash based and leveraged investment products, with innovative solutions.

Our global network of offices and regulations spans Europe, the Middle East, Africa, Asia and Latin America, and we have already attracted over 3 million clients across 180 countries. We have offices in Cyprus, Asia, Africa, Latin America and the City of London.

At Exinity, we believe in the freedom to succeed. It’s not just a promise we make to our clients and partners, but to our people too. We encourage our people to learn from each other, to exchange information and best practices in an open-minded environment, and to advance by building up their skills and responsibilities. We do this in order to create prosperity for our customers, our brands, and our people.

We are recruiting to fill the position below:

Job Title: Customer Service Representative - English and French Speaking

Location: Abuja, Federal Capital Territory, Nigeria
Type: Full time

Description

• We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth in the southern region of Nigeria to join our team.
• The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.

Duties and Responsibilities

• Assist clients worldwide through a live support;
• Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
• Demonstrate impeccable telephone etiquette and management;
• Handle back office queries;
• Support clients with technical and troubleshooting issues;
• Report to the management;
• Deal with complaints of a varying nature promptly and effectively;
• Provide support and troubleshooting on MetaTrader platforms;
• Liaise with all departments to resolve issues;
• Liaise with the Compliance Officer regarding complaints and approval of accounts;
• Provide all relevant information to clients regarding documents and materials for becoming a client.

Requirements

• Language skills: Fluent English and French speakers
• Excellent spoken and written communication skills required
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of Meta Trader platforms will be considered an advantage
• Previous experience in a similar position will be considered an advantage.

Benefit
Medical Insurance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Print Anything Nigeria is Nigeria's most popular printing company, Printanything is a subsidiary of Novateur Nigeria that practically prints anything, souvenirs, business promotional products, packaging, clothing, signages, and more.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Central Business District, Abuja
Employment Type: Full-time

Job Description

• Nigeria's most popular printing company with a very exciting workforce, seeking creative talents with the ability to bring on fresh ideas and solve problems. If you are looking to start your career in Customer Service and to join a fast-growing business where employee welfare is taken very seriously, then this role is for you.
• This Customer Service role will expose you to strong technical skills that you need to grow a rewarding career and potentially achieve growth within the business.

Duties & Responsibilities

• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Building strong product knowledge so that you can answer questions at all times
• Processing orders
• Ensure customer satisfaction and provide professional customer support
• Developing the business and identifying rising opportunities
• Building long-term relationship with prospective customers
• Evaluating current performance of the business and finding ways to help the business reach its full potential.

Requirements
The ideal candidate should possess:

• Minimum ND qualification
• Previous experience in a customer service role
• Excellent communication skills
• The ability to stay calm under pressure and keep to deadlines
• Strong problem-solving & creative skills
• Strong sales and negotiation techniques
• Team working and leadership skills
• Attention to detail
• Time management and organisation skills
• Ability to work unsupervised.

Working Hours:

• Monday to Friday 8 am to 5:30 pm.

Salary
N45,000 - N60,000 monthly (Negotiable and based on experience).

Application Closing Date
7th April, 2021.

Method of Application
Interested and qualified candidates should send their CV to:

a.ezem@novateur.ng

using "Customer Service Representative" as the subject of the email.

Note: Office is in Central Business District, Do not APPLY if you cannot commute.

Fastlane Express International Limited, a licensed courier, Mail and logistic company. We have a team of trained, innovative and dynamic workforce that will ensure that your documents / packages are delivered on time and safely too.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Females)

Location: Lagos
Slot: 2 Openings

Requirements

• Candidates should possess a minimum of an OND and 2 years experience.
• Couriers must be able to ride motorcycles and possess valid riders permit. Ability to drive will be an added advantage.

Remuneration
Attractive and very competitive

Application Closing Date
30th March, 2021.

Method of Application
Interested and qualified candidates should send their CV to:

jobs@expressfastlane.com

using the "Job Title" as the subject of the email.

Workforce Group is an HR and business consulting firm in Nigeria. In 16+ years, we have helped organisations solve their people and business problems.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent (English, Igbo, Hausa, Yoruba)

Location: Lagos
Industry: Banking

Requirements

• B.Sc ONLY in any field
• Excellent communication skills, attentive to details, confidence, smart and a fast learner
• Emotional Intelligence, empathy and excellent customer service skills.
• Minimum of one year experience on the role
• Not more than 28 years old
• Ability to multitask and be calm under pressure.

Application Closing Date
4th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Medilink Equipment Company Limited was registered in 2013 as a private company. In the year 2019 the company structure was changed and the company was registered as a limited liability company. Since our registration in 2013 we have been in the field of the supply and installation of medical equipment.

We are recruiting to fill the position below:

Job Title: Medical Receptionist

Location: Enugu
Employment Type: Full Time

Description

• We are looking for a Receptionist to be responsible for greeting clients/patients and visitors to our center. You will oversee giving clients/patients directions to various parts of the radiotherapy & brachytherapy unit, communicating information to patients, patient appointment scheduling system, answering phones and taking messages.
• To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Prior experience as a receptionist is also helpful.

Responsibilities

• Welcome patients & visitors with a positive, helpful attitude and treat people with compassion & dignity.
• Greet patients & visitors as they enter the facility and assist their needs accordingly.
• Assisting patients in finding their way around the centre.
• Scheduling appointments. Announcing patients as necessary.
• Regular updating of patient database on Odoo
• Performing ad-hoc administrative duties
• Preparing meeting and training rooms.
• Answering phones in a professional manner and attending to queries.
• Provide excellent customer service.

Requirements

• Experience: 1 - 10 years
• Prior experience as a Medical Receptionist or in a related field.
• Consistent, professional dress, and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team, helping with various tasks as required.
• Has to be detail oriented in terms of asking for patients’ information.

Application Closing Date
18th April, 2021.

How to Apply
Interested and qualified candidates should submit their Cover Letter along with their CV to: andefo@healthinvest.com.ng

using the Job Title as the subject of the email.

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