Ongoing Customer Service Job Openings In Nigeria (26/04/2021) – 11 Positions (Multiple Slots)

Keen British School - We provide children and youth with high quality education that enhances knowledge, personal development, social skills and creativity.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Female)

Location: Ejigbo, Lagos

Requirements

• Interested candidates should possess B.Ed qualification.
• Applicants should reside in Ejigbo axis of Lagos State.

Application Closing Date
28th April, 2021.

How to Apply
Interested and qualified candidates should send their CV to:

career@keenbritishschool.org

using the Job Title as the subject of the email.

Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Requirements

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Application Closing Date
9th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

OnePort365 is the digital solution that is creating a radical change in the role of Africa in global trade. We are pioneering the concept of digital freight forwarding in Africa with our mix of innovation using technology and infrastructure to optimize supply chain profitability, efficiency, accountability and reliability. We are a lean and successful business based in Lagos, with an ambitious growth target & plan to develop our network by opening offices in key markets in the coming years.

We are recruiting to fill the position below:

Job Title: Data Recording / Customer Information Provider

Location: Marina, Lagos Island - Lagos
Employment Type: Contract

Job Description

• Provide 100% error free data on the operations live sheet
• Clean up and reconcile information on each transaction on the live sheet
• Real time data recording/uploading on the operations live sheet
• Provide customers with accurate data/information when requested
• Liaise and provide departments/Internal stakeholders when necessary or required transaction update
• Daily report on the operations live sheet to line manager
• Design the live sheet for seamless tracking and interpretation.

Application Closing Date
10th May, 2021.

How to Apply
Interested and qualified candidates should send their CV to: people@oneport365.com using the Job Title as the subject of the mail.

GeneSys Health information Systems Limited (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions EMR and Telemedicine (Gemeni) to (public and private) hospitals toward digitising patient- and hospital management workflow processes, improving the quality of care and operations.

We are recruiting to fill the position below:

Job Title: Customer Success Assistant

Location: Lagos
Employment Type: Full Time

Overview

• We are looking to hire a resourceful Customer Success Assistant who will be responsible for building and managing the relationship between GHIS and its clients.
• S/he will serve in a support function toward acquiring and retaining our clients, and ensuring that customer satisfaction and service delivery are optimised. Consider yourself a CEO of some sort - a Chief Experience Officer that is.

Required Skills & Competencies

• Minimum of 2 year(s) work experience in customer-facing or relationship-marketing roles.
• Bachelor degree in marketing, brand management or communications is a plus.
• Ability to work independently and communicate/collaborate with stakeholders.
• Knowledge of customer success processes, and proficiency in CRM tools.
• Excellent problem-solving, organisation and presentation skills.
• Strong report writing, critical thinking and product sales capabilities.

What the Role Entails

• Establishing, developing and maintaining positive business and customer relationships.
• Providing first level support on issue resolution for clients and escalating issues in-line with the internal support escalation procedure and following up with same to ensure closure.
• Resolving customer enquiries and complaints; reducing TAT and increasing customer success
• Supporting in the product design and development by leveraging insight from client interactions.
• Generating sales leads through cold calls or other sales and customer prospecting techniques.
• Evaluating and optimising demo. processes and communication pipeline for client interactions.
• Preparing documentation, logs and reports on client support requests and market analysis.
• Supporting in creating policies and procedures toward improving customers' journey/experience.

Biggest Problem to Solve:

• Effectively managing and fulfilling the needs of our clients, and improving customer satisfaction.

Benefits & Perks

• Competitive Remuneration
• Complementary - monetary and non-monetary - allowances
• 13th month salary
• Pension
• HMO
• Flexi work plan
• Work with a brilliant and diverse team and clients.
• Enabling environment for personal and professional development.

Application Closing Date
5th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

TrustBanc Group is a reputable financial institution that creates, preserve and nutures wealth.

We are recruiting to fill the position below:

Job Title: Customer Engagement Officer

Locations: Lagos & Abuja

Educational Qualification

• A First Degree in Business Administration and other related fields.
• Experience in marketing of financial institutions products and services.
• Demonstrable excellent written and communication skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to:

recruitment@trustbancgroup.com or

hr@trustbancgroup.com

using the Job Title as the subject of the email.

Location: Lekki, Lagos
Employment Type: Full Time

Responsibilities

• Must be able to identify opportunities to grow the Customer base and build positive relationships with the new client.
• Must be strategic and analytical when finding solutions to problems
• Ability to use findings to improve in areas of complaints
• Coach and train customer relations officers to display knowledge and confidence in engaging clients with respect to their clothing.
• Builds and trains team members to be able to accept higher responsibilities
• Mentors and build confidence in team members
• Ensure customer’s items are handled with the utmost care, attention to detail and all instructions are complied with.
• Ensure the credit policy of the business is maintained in dealings with items received from customers for cleaning.
• Follows up with the customers for prompt pick up and collections of monies. Ensuring the receivable value of the branch is maintained at 20% monthly
• Responsible for all monies collected as sales and ensures all are remitted accordingly to ensure customer satisfaction following laid down processes
• Review all sales activities for each day and address all issues and gaps immediately before signing
• Closely liaise with the accounts department on daily sales reconciliations, receivables report and garment stock takes exercise.
• Consistently Improves the sales of the branch through effective service delivery and business developments. Works at exceeding branch target.
• Ensures outstanding customer satisfaction by maintaining strong professional relationships with customers without compromising or breaching the laid down procedures and processes
• Guides and leads team members to deliver services that meet or exceed customer requirements. Leading by example.
• Manages and trains resources to ensure quality and consistency of service to customers.
• Provides proper refund and compensation to customers.
• Maintains complete and accurate customer correspondence data. Able to analyse data to provide information for management decisions
• Develops and updates Customers’ related reports. Ensures customer information on the system is updated and available when needed. Reports are collated, tracked and available when needed
• Effective communication and collaboration with internal teams (Technicians, engineers, Pressers, Quality Control Officers, etc.) to address customers’ needs in a timely manner
• Managing and retaining relationships with existing clients. Actively retaining 80% of its customers
• Deliberately takes calculated actions and decisions which increases the client base of the respective branch
• Able to measure and report successes and areas needing improvements

Requirements

• A minimum of B.Sc / HND in Social Sciences, CICRM.
• Minimum of 7 years experience in the banking industry, FMCGs or related industry
• 3 years of managerial experience
• Background in Customer service; Dry cleaning/Laundry knowledge is a plus.
• Experience with design and implementation of business development strategy
• Excellent communication and negotiation skills.
• Conflict resolution
• A customer-oriented attitude and Problem-solving aptitude.

Salary

• N200,000 / month.

Application Closing Date
6th May, 2021.

Method of Application
Interested and qualified candidates should kindly send their CV and Cover Letter to: talentportal01@gmail.com with "Customer Relations Manager" as the subject of the mail.

IO Furniture Limited - We are a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions. With innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently. From our signature classics to our custom project designs we have managed to build a stellar reputation for excellence, quality, reliability and integrity.

We pride ourselves in our ability to interpret the essence of our clients through manufacturing and design. By working closely with each client we are able to create spaces that embody their being, because regardless of whether they are individuals, brands or establishments to us each project is personal.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full Time
Reporting Line: Chief Commercial Officer

Job Summary

• To drive sales and achieve revenue target by engaging both new and existing customers.
• To generate more business opportunities for the company through engaging with prospective and exiting present clients in order to secure repeat business and referrals.
• To develop and maintain an in-depth knowledge of the company’s products and services; engage and advise clients on their furniture requirements and resolve customer's complaints.
• Demonstrate a proven ability to network to deliver business results.

Task Complexities

• Greet and welcome customers to the showroom.
• Respond to client's enquiries in a professional and knowledgeable manner.
• Identify business opportunities by identifying prospects, profile them and identify appropriate product solution for them.
• Sell products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintain relationships with client's by providing support, information, and guidance.
• Make presentations to client's on the company's product and services to facilitate the closure of sales.
• Obtain and articulate client's brief and assist them in identifying the solution they require.
• Provide clients with weekly update on their projects or orders.
• Ensure timely resolution of clien's complaints.
• Ensure prompt response to email and telephone enquiries.
• Prepare accurate quotations, tenders and job orders.
• Daily showroom walkthrough to attach price tags to all items.
• Update departmental documentations regularly as assigned.
• Update showroom stock movement records daily.
• Prepare daily/weekly activity reports.

Education & Experience

• A Degree in Marketing Communications, Social Sciences or Business Administration.
• Minimum of 4 years experience in a Customer service and sales-oriented role.
• Previous experience in a furniture company would be an added advantage.

Key Job Attributes:
Generic:

• Oral and written communication skills.
• Problem-solving, creativity.
• Ability to Multitask.
• Ability to work with a team.
• Ability to work independently.
• Ability to be proactive and deliver results.
• Integrity/Discipline.
• Excellent interpersonal skills.
• Strong negotiation skills.

Technical:

• Administrative skills.
• Project management skills.
• Sound knowledge of the Company's products and services.
• Proficiency in the Microsoft Package.
• Good understanding of the use of Social Media.
• Networking skills.

Job Knowledge:

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services.

Application Closing Date
8th May, 2021.

How to Apply
Interested and qualified candidates should send their CV to:

human.resources@iofurnitureltd.com

using the Job Title as the subject of the mail.

TREVARI Pay is a convenient cash- based service provider with the sole aim of providing zero- risk cash transactions to our members at their convenience, in the form of deposits and withdrawals. Trevari Pay offers CASH ONLY services to a specific class of people living in Abuja.

Thanks to our unique position and already established presence in the market place, we are able to easily leverage relationships with existing clients. This separates us from the road- side POS agents as we pride ourselves in rendering super-fast and efficient services to our members, risk and hassle free.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja
Report To: Supervisor
Job Grade: Full time

Duties And Responsibilities

• Maintaining a positive, empathic and professional attitude towards customers at all times.
• Generating sales leads that develop into new customers.
• Managing incoming calls and handling customer inquiries adequately.
• Build sustainable relationship and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Act as a liaison, providing services information, answering questions and resolving any emerging problems customers may face.
• Identifying and assessing customer needs to achieve satisfaction.
• Keeping up-to-date records of customer's transactions.
• Communicating and coordinating with colleagues where necessary.

Requirements
Education:

• Bachelors Degree / Higher National Diploma

Experience:

• Relationship Management/ Customer Service Management.
• Minimum of 1-2 years customer service experience.
• Good knowledge of the Abuja business environment.
• Business fluency in Hausa/ Fulani.

Performance Indicators:

• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritize and manage time effectively.
• Client satisfaction.
• Customer orientation and ability to respond/ adapt to different types of customers.
• Compliance with policies and procedures.

Key Competency Requirements:

• Good written/ oral communication skills
• Customer relationship management
• Objection handling skills
• Good team player
• Good negotiation skills
• Articulate and analytical
• Good knowledge of Microsoft Office packages (Excel, Power point, Word)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@trevaripay.com using the Job Role as the subjectof the mail.

Note: Only short listed candidates will be contacted.

B'Quins Solution Limited - We are a full service business that specialise in outsourcing, business process outsourcing, HR services, call center (inbound and outbound), customer service, procurement of call center equipments, staff training, logistics and bulk SMS services as per clients' requirements. Our strategy will ensure a smooth running of your business.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Call Center Agent)

Location: Mushin, Lagos
Employment Type: Full-time

Job Summary

• We are currently recruiting suitably qualified candidates to work as customer service representative (call center agents) for a multinational firm.

Requirements
The ideal candidate must have:

• A minimum of HND from any higher institution of learning
• Excellent communication and interpersonal skill
• Must be fluent in English Language and any other indigenous language(s)
• Computer proficiency, particularly microsoft packages
• Candidates who reside around Mushin, Lagos will be considered first.

Application Closing Date
15th May, 2021.

How to Apply
Intersted and qualified candidates should send their Curriculum Vitae to:

recruit.bquinssolution@gmail.com

using the job title as the subject of the mail.

Dawn Michaels School provides a joyful learning environment that nurtures children to reach their educational and personal potentials DMS School recognizes that each child is an individual; that all children are creative; that all children need to succeed. Therefore, we respect the individual needs of children; foster a caring and creative environment; and emphasize the social, emotional, physical and intellectual development of each child.

We are recruiting to fill the position below:

Job Title: Customer Relations Personnel

Location: Okota, Lagos
Employment Type: Full-time

Job Details

• A Christian Nursery and Primary School located in Lagos State needs the services of a qualified and competent Customer Relations Personnel.

Responsibilities
The candidate will be required to:

• Answer phone calls in a pleasant, informed manner for the purpose of providing information, and creating a good image of the school
• Manage telephone message system (office hours, inclement weather and other recorded messages.)
• Receive and welcome incoming students, families and guests respectfully and professionally.
• Assist in all aspects of maintaining a professional front office, including but not limited to, fielding and directing incoming phone calls to the appropriate staff member in a timely, professional manner, filing and copying and faxing of sensitive information.
• Understand, accept, and abide by the school’s philosophy and mission statement in all his/her school activities.
• Develop a positive, welcoming and caring climate in the Front Office.
• Consistently exhibit high standards of professional conduct.
• Effectively perform all other duties as assigned by The Management Team.
• Arrive punctually, be prepared for each school day, and maintain regular attendance.
• Carry out basic clerical skills and knowledge of office practices and procedures that involve the operation of standard office equipment such as personal computer, copier, fax, and associated equipment that can be learned on the job within a short period of time.
• Assist students and others with routine problems and will refer non-routine items to a supervisor.
• Work with courtesy, tact, and diplomacy in dealing with others, and the ability to work cooperatively as part of a team.
• Sit or stand for extended periods of time.
• Type routine correspondence, memoranda, reports, records, bulletins, orders and other office documents from sources such as rough drafts, notes, and oral instructions.
• Receive, count, open, unpack, date, stamp, record, sort and distribute incoming mail, documents, books, materials and supplies following established procedures.
• Sort and stamp out-going correspondence, address envelope and package, and prepare printed matter and other materials for mailing.
• Enter information or data to personal computer or computer terminal following established procedures.

Requirements
The candidate should be able to:

• Candidates should possess a B.Sc / HND qualification.
• Demonstrate previous experience working in an organisation that provides services to children.
• Establish an online presence by creating and managing advertising campaigns in social media for the school.
• Combine marketing and social media management skills to architect and enhance company social media presence, including interacting with customers, promoting brand-focused interactive and engaging content, and expanding opportunities for revenue; working with social media team members to create innovative social media campaigns.
• Read, comprehend and apply job-related written materials, and make decisions in accordance with applicable school system policies and procedures.
• Perform basic arithmetical calculations (addition, subtraction, multiplication and division of whole numbers, fractions and decimals) and compute percentages.
• Communicate effectively, orally and in writing.
• Establish and maintain satisfactory working relationships with other employees, children, and the general public.
• Write legibly.
• Honor confidential information.
• For ease of transit, the candidate must reside in Okota/Isolo/Ijesha or it's environs but not further than Oshodi or Ikotun.
• The applicant must NOT be older than 30 years old.

Application Closing Date
28th April, 2021.

How to Apply
Interested and qualified candidates should forward their CV in PDF Format only to:

info@dawnmichaelsschool.com &

administrator@dawnmichaelsschool.com

using the Job Title as subject of the email.

Note: Only shortlisted candidates will be contacted.

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Details

• A microfinance arm of a reputable financial institution is looking to hire the services of an experienced Customer Engagement Officer to join its team.
• The incumbent would be responsible for promoting products and services offered by the organization.

Responsibilities

• Call customers using the customer contact provided inhouse.
• Engage customer and potential customers on a one on one as well as group basis.
• Deliver on weekly and monthly target as assigned by management
• Sell group`s product to customer via telephone in a courteous manner.
• Monitors customer’s transaction until disbursement is done.
• Follow up with Credit to ensure prompt resolution of customer`s request

Educational Qualification

• Bachelor’s degree or HND in Marketing, Finance, Economics, Business Administration and other related fields.
• Related Marketing professional Certifications.

Requirements:

• Financial services experience
• Minimum 3 years post qualified experience
• Experience in marketing of financial institutions products and services.
• Proven experience as a marketing assistant
• Good understanding of office management and marketing principles
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Good knowledge of market research techniques and databases
• Excellent knowledge of MS Office, marketing computer software .
• Exquisite communication and people skills.

Application Closing Date
5th May, 2021.

Method of Application
Interested and qualified candidates should send their CV to:

recruitment@trustbancgroup.com or

hr@trustbancgroup.com

using the "Job Title" as the subject of the email.

Recent Posts:

[recent_post_slider design="design-4" category="" dots="false"]