Ongoing Customer Service Job Openings In Nigeria (03/04/2021)

Nationwide, Lagos, Oyo, Abuja - Nigeria Posted 3 years ago Posted on Administration / Office / Operations, Customer Service

Below is a list of Customer Service / Front Desk job openings currently available across Nigeria:

1.) Experience Center Agent - GIG Logistics
2.) Customer Relationship Officer / Business Development Executive - GreyWolf Empire
3.) Front Office Manager - PCI Educational Consult Limited
4.) Female Customer Success Assistant - AnyJob Limited
5.) Collection Officer - Co-Matrix Collection Service Limited
6.) Strategic Business Support - WesternField Expert Construction Limited
7.) Customer Care Officers - Hasky Consulting Limited
8.) Agent - Guest Relations - Marriott International
9.) Attendant (Shipping & Receiving) - Marriott International
10.) User Experience Officer - United Bank for Africa Plc (UBA)
11.) Front Office Representative - Armorsil West Africa
12.) Front Desk Officer - Capital Ace Attorneys
13.) Customer Service Intern - Jumia Nigeria
14.) Customer Service Representatives - Outcess Solutions Nigeria Limited

See job details and how to apply below.

1.) Experience Center Agent - GIG Logistics

Location: Nationwide
Employment Type: Full-time

Details

We are expanding rapidly with scores of local branches in Nigeria, Ghana, and the United States of America, and we are seeking dedicated Experience Center Agentsto help us keep growing. If you believe you have what it takes to build a World Class Organization and ready to work at it. We want you!

Job Description

Provide guidance to walk-in customers on product and service offerings
Educate customers and potential customers with information on SLA and delivery timelines
Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
Promote and cross-sell company’s products.
Ensuring proper documentation and safety of all parcels sent and received.
Ensure strict compliance to scanning process and procedures.

Qualifications

Minimum of HND from a government recognized tertiary institution
Customer-centric, tech-Savvy, young and personable
Evidence of mandatory NYSC scheme or Exemption Certificate.

Application Closing Date
23rd April, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Customer Relationship Officer / Business Development Executive - GreyWolf Empire

Location: Abuja (FCT)
Employment Type: Full-time

Job Description
Candidates must be able to:

Conduct market research to identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities through cold calling, networking and social media
Set up meetings with potential clients and listen to their wishes and concerns
Prepare and deliver appropriate presentations on products and services
Create frequent reviews and reports with sales
Negotiate/close deals and handle complaints or objections
Collaborate with team members to achieve better results
Gather feedback from customers or prospects and share with internal teams.

Requirements

Minimum of OND
At least 2 years work experience.
Proven experience as a Business development executive or relevant role
Candidate MUST reside in Abuja
Thorough understanding of marketing and negotiating techniques
Fast learner and passion for sales

Application Closing Date
10th April, 2021.

Method of Application
Interested and qualified candidates should send their CV to:

Hrgreywolfempire01@gmail.com

using "Business Development Executive (Abuja)" as the subject of the mail.

3.) Front Office Manager - PCI Educational Consult Limited

Location: Ibadan, Oyo

Job brief

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Train, supervise and support office staff, including receptionists, security guards and call center agents
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office expenses and costs
Ensure company’s policies and security requirements are met

Requirements

Proven work experience as a Front desk manager or Reception manager
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification is a plus.

Salary
N30,000 - N50,000 / month

Application Closing Date
16th April, 2021.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to:

hr@pciconsort.com

using the Job Ttle as the subject of the email.

4.) Female Customer Success Assistant - AnyJob Limited

Location: Lagos
Employment Type: Full-time

Requirements

Candidates should possess a Bachelor's degree / Master's degree with 2 - 5 years work experience.
Proven background in designing complex digital products and launching a product to market (UX and visual design)
An impressive portfolio showcasing end-to-end product design work highlighting your end-to-end design process from concept through delivery and iterative releases
Expert knowledge of all the usual software (Sketch, Figma, Principle, ProtoPie, Photoshop, XD, InDesign etc.)
A good sense of typography, grid layouts and clean interfaces
Strong UX focus along with understanding of psychology and human behavior
The ability to clearly articulate design decisions along with sound rationale to support them
Experience working directly with developers on design implementation
The ability to take charge of your time and meet deadlines
A positive attitude and a willingness to work as part of a team.
Team spirit; strong communication skills to collaborate with various stakeholders.

Salary
N60,000 / month.

Application Closing Date
13th May, 2021.

How to Apply
Interested and qualified candidates should send their CV to:

anyjobng@gmail.com

using the Job Title as the subject of the mail.

5.) Collection Officer - Co-Matrix Collection Service Limited

Location: Allen- Lagos,
Employment Type: Contract

Job Description

Make calls to customers to pay their outstanding debts
Send messages to customer
Guide customers through the payment process
Persuade reluctant customers to make payment promptly
Meet weekly and monthly targets.
Give proper and correct report of work.

Requirements

Educational qualification OND or HND
Prior experience as a collection officer is an added advantage
Distance of home to the office should not be more than 2 hours
Must be eligible to work in Nigeria
Must have a valid ID card
Must have good communication skills
Must be computer literate.
Must have basic excel skill.
Must have a smartphone (minimum of 3GB RAM).

Salary
NGN30,000 - 70,000 / Month.

Application Closing Date
8th April, 2021.

Method of Application
Interested and qualified candidates should send their CV to:

adewole.adeyinka @ comatrix-collection.com

using the "Job Title and Your Name" as the subject of the email.

6.) Strategic Business Support - WesternField Expert Construction Limited

Location: Victoria Island, Lagos
Employment Type: Full Time

Core Responsibility

Responsible for handling front office reception and administration duties, including greeting guests and offering them beverage,answering phones, handling company inquiries, and sorting and distributing mails.

Job Duties
Correspondence and Document:

Prepare and preview hard copy and electronic mails on behalf of the CEO; provide accuracy checks on basic data and documents requiring the CEO’ signature
Assist in Preparation and arrangement the collation & biding of documents for presentations as directed
Ensure all documentation is appropriately filed for ease of reference and efficient retrieval.
Be friendly and personable while managing heavy communications and calendar scheduling (requiring interaction with both internal and external executives and assistants, as well as consultants, clients, co-workers and the general public) to coordinate various complex meetings.
Handle social media platforms of the CEO by projecting the brand of the organisation in a positive limelight.
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).

Office Management:

Maintain office security by following safety procedures and controlling access via the reception desk (e.g monitor logbook, access control).
Performs administrative and office support activities
Welcome all visitors with warm welcome and guide them properly
Answer switchboard in accordance with standards of proper telephone etiquette.
Arrange beverage and snacks for CEO, his visitors or clients during meetings.
Responds to inquiries from visitors, others and refers, when necessary, to the appropriate person, official or department.
To work on other assigned task given by the Line Manager

Qualifications

B.Sc in Business Admin, Mass Communication or Social Sciences related field
Minimum of 1 year post NYSC cognate experience
Must reside within Victoria Island, Obalende, Lekki Phase 1 and its environs
Proximity is a key consideration.

Skills Sets:

Clerical skills
Excellent written & verbal communication skills
Analytical & critical thinking skills
Interpersonal skills
Confidential attributes
Computer skills
Reasoning ability
Relationship Management.

Salary

N50,000 monthly.

Application Closing Date
10th April, 2021.

How to Apply
Interested and qualified candidates should send their CV to:

recruitment@hazonholdings.com

using the Job Title as the subject of the mail.

7.) Customer Care Officers - Hasky Consulting Limited

Locations: Lagos & Ibadan - Oyo
Employment Type: Full Time

Main Purpose

Perform service marketing activities to attract potential customers
Manage relationships with existing clients and customers to ensure continued patronage and loyalty to the brand

Job Description

Continuously source for new accounts and customers and market After sales service offerings to prospective clients
Cross-sell and up-sell value added services to customers
Manage relationships with existing customers
Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement
Gather information on competitors, suggesting strategies for to attain a sustainable competitive advantage
Monitor market trends and brand performance.
Follow up with Sales customers for potential conversion into After sales customers
Provide updates to customer as to the status of their vehicle repair as required.

Who Are You?

Exhibits strong sales & customer service skills.
Demonstrates solid organizational abilities.
Smart and Presentable
Demonstrates strong leadership skills.
Possesses basic computer skills.
Ability to drive will be an added advantage

Qualifications

OND / HND / B.Sc in Marketing, Business Administration or other related field
3-5 years’ back-to-back Sales or customer service experience
Ability to meet deliverables
Very sound in Microsoft office
Excellent oral and written communication skills
Highly emotionally intelligent to manage clients & colleagues.

Skills Required:

Analytical and problem-solving skills
Work Planning and Management
Organization, prioritizing and the ability to handle a complex, varied workload
Strong decision-making skills
Time management skills
The ability to manage projects
Team working
Attention to details but also the ability to see the implications for the bigger picture
Customer Service.

Application Closing Date
17th April, 2021.

How to Apply
interested and qualified candidates should send their Applications and CV to:

haskyconsultingltd@gmail.com

using the most preferred location and Job Title as the subject of the application.

Note: Ibadan Applicant: Our most Ideal candidates will be those based in Ibadan with relatives in Lagos to stay with for some weeks before their final deployment to Ibadan or those based in Lagos but looking forward to relocating to Ibadan.

8.) Agent - Guest Relations - Marriott International

Job Number: 21018055
Location: Ikeja, Lagos
Job Category: Rooms & Guest Services Operations
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Relocation? N
Position Type: Non-Management

Position Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

9.) Attendant (Shipping & Receiving) - Marriott International

Job Number: 21028033
Location: Ikeja, Lagos
Job Category: Procurement, Purchasing, and Quality Assurance
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management

Overview

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Position Summary

Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports.
Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department.
Verify and track received inventory and complete inventory reports and logs.
Reconcile shipping invoices and receiving reports to ensure count accuracy.
Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages.
Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages.
Verify quantity and condition of packages upon receipt prior to delivery to guest.
Communicate with guest regarding received packages.
Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages.
Communicate with proper management regarding any loss or damage with packages.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

10.) User Experience Officer - United Bank for Africa Plc (UBA)

Location: Nigeria

Requirement

Candidates should possess Bachelor's / Master's degree or P.hD qualification.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

11.) Front Office Representative - Armorsil West Africa

Location: Lagos
Employment Type: Full-time

Responsibilities

Keep front office tidy and presentable with all necessary material (pens, forms, paper etc.)
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receiveletters, packages etc. and distribute them
Monitor office supplies and place orders when necessary
Keep updated records and files

Requirements

Proven experience as front desk representative, agent or relevant position
Familiarity with office machines
Knowledge of office management
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills

Salary
NGN50,000 / Month

Application Closing Date
7th April, 2021

How to Apply
Interested and qualified candidates should send their CV to: hr@armorsilwa.com The subject of the e-mail must be “Front Office Executives".

Note: Only qualified candidates will be contacted.

12.) Front Desk Officer - Capital Ace Attorneys

Location: Ajah, Lagos
Employment Type: Full Time

Description

Regular day to day activities of a front desk / Receptionist.

Job Qualifications

FSLC
Ideal candidate must reside around Abraham Adesanya to Sangotedo in Ajah.
Basic microsoft word skill is required.

Salary

N30,000 monthly
Pay rise upon confirmation after a period of 3 months of satisfactory performance.

Application Closing Date
8th April, 2021.

How to Apply
Interested and qualified candidates should send their CV and Facebook / Instagram handle to:

ask@capitalaceattorneys.com

using the Job Title as the subject of the mail.

13.) Customer Service Intern - Jumia Nigeria

Location: Yaba, Lagos
Job Type: Full Time

Job Description

We are looking to recruit a Customer Service Intern. This is a learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Knowledge, Skills, and Experience

Minimum of B.Sc degree in any field
1-2 years experience in Customer Relationship Management will be a plus.
Ability to speak Hausa is a plus.
Computer skills including the ability to use spreadsheet and word-processing programs at a basic proficient level
Effective communication and interpersonal skills (both written and verbal)
Self-motivated and able to work independently and in team environments
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Ability to multi-task and manage several projects simultaneously
Exceptional customer service and follow up skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

14.) Customer Service Representatives - Outcess Solutions Nigeria Limited

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

Build customer interest in the service and product offered by the company.
Educate customer on new and existing products on the network.
Effective and professional Brand cross selling of company products & services.
Deliver world class customer service by cross selling with vibrancy and personal confidence.
Provide accurate product information and serve as a knowledgeable resource for customer.
Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
Follow through on commitments made to customers in the course of selling.

Qualifications

Interested candidates should possess a B.A / B.Sc / HND / OND / NCE / B.Tech qualification.
Candidate Must have Completed(NYSC) / Exemption letter served
Experience: 0 – 2 years
Applicant must reside on the Mainland or around Opebi Ikeja Axis
Applicant must not be More than 34 years of Age. (20-34 years).
Applicant must have completed NYSC.

Expected Salary
N40,000 - 50,000 per month.

Application Closing Date
9th April, 2021.

Method of Application
Interested and qualified candidates should send their CV to:

recruitment@outcess.com

using "Customer Service Representative - Lagos" as the subject of the email.

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