Lagos Business School (LBS) Nigeria Job Vacancies

Lagos, Nigeria Posted 4 years ago Posted on Advertising / Social Media / Marketing / PR, Information Technology / ICT

Lagos Business School is recruiting to fill the following positions:

1.) Marketing and Corporate Communication Officer
2.) ICT Technical Services Manager
3.) Communication Officer

Lagos Business School is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world class business school which will have a significant impact on the practice of management.

See job details and how to apply below.

1.) Marketing and Corporate Communication Officer

Location: Sangotedo Ajah, Lagos
Employment Type: Full-time

Job Description

You will be responsible for creating and managing a perception of LBS as a world-class brand with in-depth local knowledge of business and management among key stakeholders and also devising marketing strategy for the school.

Essential Duties / Key Job Roles and Responsibilities
include but not limited to the following:

Generate content for the website and annual report - research and compile news stories and relevant information about the School and Faculty.
Prepare and issue news releases about achievements, programmes and major school events.
Create Content and ensure Faculty footprint in the media by sourcing interviews, opinions for editorials, articles etc. - Present (edit) academic information in reader-friendly manner.
Build and manage relationships with the press. Prepare and issue press invitations to media houses for major school events.
Monitor news about and related to the school in the media
Work with the graphic artist to prepare newspaper adverts, in-house flyers and posters for the School’s programmes. Monitor for quality and accuracy of the content.
Staff newsletter project management - work with the graphic artist to prepare the monthly staff newsletter after researching and compiling stories and relevant information.
Manage internal communications
Assist in executing cross-functional projects such as the career fair, alumni exhibitions, graduation ceremonies, etc.
Manage the store of branded items- procurement, stock management, retrieval, reconciliation, order management
Manage publications store– stock management, retrieval, order management
Proofread and edit all publications to be published or circulated to external parties
Perform a monthly audit on outgoing correspondence
Manage relationships with and prepare payments for vendors; keep records of all payments made.

Qualification and Experience

Bachelors’ degree in any discipline (preferably Mass Communication or English)
Professional Qualification - NIPR, APCON membership
Should have at least 3-5 years’ experience working in a similar role

Skills Requirements:

Excellent interpersonal skills and ability to interact at all levels in the organisation.
Ability to manage multiple projects and work under tight deadlines.
Self-motivated with a zeal for continuous professional improvement.
Results-focused, a self-starter, energetic and able to work with minimum supervision
Business writing, journalistic and administrative skills
Organisational and planning skills.
Good knowledge of corporate communication / public relations
Excellent written and verbal communication skills
Creative writing skills and conceptualisation

Application Closing Date
28th February, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) ICT Technical Services Manager

Location: Sangotedo Ajah, Lagos
Employment Type: Full-time

Job Description

You will be responsible for managing the ICT Infrastructure and hardware systems. Implements ICT strategies by managing the Team members, researching and implementing technological strategic solutions.
Provide 3rd level support, strategic administrative and operational oversight to ensure optimal service delivery to LBS ICT users. Support the implementation of strategic school-wide projects.

Essential Duties / Key Job Roles and Responsibilities
They include but not limited to the following:

Organize, control and evaluate the ICT Infrastructure and hardware systems.
Manage the Team members by hand-holding and training them, communicating job expectations and appraising their performance.
Develop, implement and update ICT policies, processes and procedures.
Ensure the security of Infrastructure devices, network access, systems and implementation information security and control structures.
Identify problematic areas and implement strategic solutions in time.
Preserves assets by implementing disaster recovery, back-up procedures and manages the business continuity management system.
Research, evaluate and recommend appropriate emerging technologies to endure the ICT infrastructure is future proof and relevant to new changes that affect the school.
Provide actionable metrics, performance records and reports to the leadership of ICT.
Acts as key project champion for relevant ICT infrastructure projects.
Manage the relevant Service Providers / Vendors performance, reporting and contracts.
Plan and manages the regular reviews of systems and generating reports on efficiencies and improvement areas.
Manage vendor governance to ensure performance issues are addressed and relationship effectively managed
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices; participating in professional societies.
Drive the adoption and sustenance of international best practices and standards in ICT Service management, ICT security and availability management.

Qualifications and Experience

A Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering or related Technology/ Science disciplines.
An additional postgraduate degree will be an added advantage (Pg.D, MBA, MSC, etc.)
Minimum 7 - 10 years working experience post-degree working experience in an enterprises or ICT service company, with at least 3 years of managing a Team or Unit.

Professional Qualification:

Security [CISA, CISM, CISSP, SANs, LPT, CEH, etc.]
ISO Standards [ISO27001, ISO22301, ISO20000, ISO9001, etc.]
Network [Cisco - CCNA, CCDA, CCNP, CCiE, etc.];
Microsoft [MCSE, MCITP, MCTS, etc.];
Project Management [PMP, PRINCE2, MS Project, etc.]
Cloud [AWS Certifications, Solutions Architect, EMC, VMware, etc.]
Operations [ITIL, COBIT, Microsoft Office suite, etc.].

Skills Requirements:

Good managerial and organizational skills
Supplier/Vendor relationship management
A need for accuracy, logic and an ability to communicate complex ideas to others.
Thorough knowledge of network/systems design, analysis, productivity tools and operating systems
Deep skills in project planning, change management and time management skills.
Good and flexible communication, interpersonal and influencing skills.
Ability to work under pressure and to tight deadlines.
Conversant with several best practice frameworks and ISO standards.

Application Closing Date
28th February, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Communication Officer

Location: Sangotedo Ajah, Lagos
Employment Type: Full-time

Job Description

To create and manage a sustained positive image of LBS as a world-class brand by professionally communicating and corresponding effectively with varied stakeholders from different cultures.

Essential Duties / Key Job Roles and Responsibilities
The Key Job Roles and Responsibilities include but not limited to the following:

Providing customers with information on the school’s educational programmes - MBA, EMBA. MMBA, SMP, AMP, CEP, AGMP, OMP, MAP, etc.
Answering phones professionally from customers across culture and races and giving meaningful and satisfactory feedback, in response to inquiries and complaints.
Manage large amounts of inbound and outbound calls in a timely manner, routing inbound calls to the appropriate resources, and follow up complicated customer calls where required.
Identify customers’ needs, clarify information, research every issue, and provide solutions and / or alternatives
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our database in a timely and comprehensible way.
Have deep programme knowledge and exhibit familiarity with all LBS programme information.
Ensure customer satisfaction- Actively listen to customers and provide them with solutions that are exactly what they needed
Handling and resolving all customers complaints; obtaining and evaluating all relevant data to handle complaints and inquiries, and record details of comments, inquiries, complaints, and actions taken.
Implement all communication policies as it relates to telecommunication and telecommunication devices in the school.
Completing call notes and all call records and reports as necessary and updating information in the google drive and other database in use.
Manage relationships with and prepare payments for communication vendors; keep records of all payments made.
Perform daily / monthly audit on all call channels and other telecommunication devices.
Assist in any other task assigned

Job Requirements
Qualifications:

Bachelors’ degree in any discipline (preferably Mass Communication or English)

Experience:

Should have at least 3 years’ experience working in a similar role

Specific Qualities and Desirable Criteria:

Commitment to teamwork and supporting others to action organization objectives and continually develop skills in response to changing work demand.
Proactive and self-motivated individual with excellent cross-cultural communication accent.
Ability to take initiatives and work with minimal supervision.
Broad understanding of global standard, with a multinational work experience
Active commitment to professional development.

Skills Requirements:

Excellent interpersonal skills, including tact and diplomacy and ability to interact at all levels in the school.
Ability to manage multiple projects and work under tight deadlines.
Self-motivated with a zeal for continuous professional improvement.
Results-focused, a self-starter, fast learner, energetic and able to work with minimum supervision
Organisational and planning skills.
Cross-cultural communication skills
Excellent written and verbal communication skills
Excellent customer service skills (face to face, by email and on the phone)
Excellent organizational and time management skills
Ability to maintain excellent records, including using technology and databases
IT literate to a high standard, including MS Office packages.
Excellent attention to details and numeric skills.
Ability to implement and follow administrative procedures in a thorough and rigorous manner.
Enquiry handling and ability to explain basic procedure.

Application Closing Date
28th February, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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