Job Vacancy at Qatar Airways – Airport Services Duty Officer – Customer Experience
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
We are recruiting to fill the position below:
Job Title: Customer Experience - Airport Services Duty Officer
Job Id: 154102
Location: Lagos, Nigeria
Category: Cargo & Airport Operations
About the Role
- We are recruiting for an Airport Services Duty Officer based in Lagos, Nigeria. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.
- You will achieve optimum customer satisfaction and on-time department of flights.
- You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
- Ensuring that passenger and aircraft handling practices conform to the safety and security standards
- Ensuring that all QR aircraft handling standards are met on a shift basis
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
- Ensuring proper allocation of manpower and resources in the airport operations
- Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer
- Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
Qualifications
The successful candidate will have the following qualifications and skills:
- Relevant College or University qualification
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- High level of computer literacy
- Excellent customer focus and service delivery.
- You must also have the right to live and work in Nigeria to be considered for this role.
Application Closing Date
26th January, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Enter your name and email below to receive free career updates.
Recent Posts:
🇨🇦 What is Required for Canada Federal Skilled Worker Visa Program 2025
By Editorial Staff
/ September 22, 2024
🇳🇿 Customer Service Jobs in New Zealand with Visa Sponsorship 2024 (from ,000 per year)
By Editorial Staff
/ September 21, 2024
🇦🇺 Study in Australia: Charles Darwin University Scholarships 2024-2025
By Editorial Staff
/ September 21, 2024
🇬🇷 Greece’s Golden Visa: Guide to Residency by Investment in 2025
By Editorial Staff
/ September 20, 2024
🇦🇺 Hopkins Centre Scholarship at Griffith University 2025 (,480 per Year)
By Editorial Staff
/ September 19, 2024
🇬🇧 Changes in UK Visa for International Students 2024/25 – What They Mean for You
By Editorial Staff
/ September 19, 2024
🇬🇧 5 Best Agencies for UK Work Visa Processing 2025
By Editorial Staff
/ September 19, 2024
🇸🇰 Slovakia National Scholarship Programme (NSP) for International Students (€620/€1,025.50 per Month)
By Editorial Staff
/ September 19, 2024
🇸🇮 Discover Seasonal Work in Slovenia: Earn €800 to €1,500 per Month
By Editorial Staff
/ September 18, 2024
🇨🇭 Switzerland University of St. Gallen (HSG) Excellence Scholarships 2025 (CHF 6,252 per Semester)
By Editorial Staff
/ September 16, 2024
Disclaimer: Careerical eConsult posts job listings for the convenience of job seekers. We do not endorse or recommend employers, and a posting does not constitute an endorsement or recommendation. Careerical eConsult explicitly makes no representations or guarantees about positions listed on our website. Careerical eConsult is not responsible for safety, wages, working conditions, or other aspects of employment. It is the responsibility of applicants to research the integrity of the organizations to which they are applying. We advise you to use caution and common sense when applying for any position with an organization or private party.
Apply for job
Related Jobs
Discover more from Careerical eConsult
Subscribe to get the latest posts sent to your email.
