Job Vacancies @ Wema Bank Plc – 9 Positions (Nigeria)
Wema Bank Plc is recruiting to fill the following positions:
1.) Relationship Management Officer (Cross River)
2.) Relationship Management Officer (Akwa Ibom)
3.) Relationship Management Officer (Rivers)
4.) Relationship Management Officer (Eket)
5.) Relationship Management Officer - Corporate Banking
6.) Relationship Management Officer (Abuja)
7.) Retail Cluster Head (Ondo)
8.) Retail Cluster Head (Ekiti)
9.) Retail Cluster Head (Abeokuta)
Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
See job details and how to apply below.
1.) Relationship Management Officer (Cross River)
Location: Calabar, Cross River
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance
Job Summary
- The ideal candidate will contribute to business development and execution of branch sales plans to achieve desirable profitability, foster a productive, value- producing relationship between the bank and customers and support the Business Development Managers to grow a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets.
Job Description
Sales Management:
- Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
- Manages and maintains current business relationships and seek new accounts through sales
- Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Risk Management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
Financial Management:
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Customer Service:
- Delivers and maintains customer service standards at all times, for improved service delivery.
People Management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive Safety and Well-being culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s Values while adhering to all corporate HR policies
Job Experience
- B.Sc. in Banking and Finance, Business Administration, Digital Marketing, or any other related field.
- 2-8 years of work experience in Commercial Business at any reputable bank or financial institution.
Application Closing Date
30th June, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
2.) Relationship Management Officer (Akwa Ibom)
Location: Uyo, Akwa Ibom
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance
Job Summary
- The ideal candidate will contribute to business development and execution of branch sales plans to achieve desirable profitability, foster a productive, value- producing relationship between the bank and customers and support the Business Development Managers to grow a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets.
Job Description
Sales management:
- Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met.
- This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
- Manages and maintains current business relationships and seek new accounts through sales
- Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Risk management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
Financial management:
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Customer service:
- Delivers and maintains customer service standards at all times, for improved service delivery.
People management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s Values while adhering to all corporate HR policies
Job Experience
- B.Sc. Banking and Finance, Business Administration, Digital Marketing, or any other related field.
- 2 - 8 years of work experience in Commercial Business at any reputable bank or financial institution.
Application Closing Date
30th June, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
3.) Relationship Management Officer (Rivers)
Location: Port Harcourt, Rivers
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance
Job Summary
- The ideal candidate will contribute to business development and execution of branch sales plans to achieve desirable profitability, foster a productive, value- producing relationship between the bank and customers and support the Business Development Managers to grow a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets.
Job Description
Sales Management:
- Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
- Manages and maintains current business relationships and seek new accounts through sales
- Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Risk Management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
Financial Management:
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Customer Service:
- Delivers and maintains customer service standards at all times, for improved service delivery.
People Management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive Safety and Well-being culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s Values while adhering to all corporate HR policies
Job Experience
- B.Sc. in Banking and Finance, Business Administration, Digital Marketing, or any other related field.
- 2-8 years of work experience in Commercial Business at any reputable bank or financial institution.
Application Closing Date
30th June, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
4.) Relationship Management Officer (Eket)
Location: Eket, Akwa Ibom
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance
Job Summary
- The ideal candidate will contribute to business development and execution of branch sales plans to achieve desirable profitability, foster a productive, value- producing relationship between the bank and customers and support the Business Development Managers to grow a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets.
Job Description
Sales Management:
- Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
- Manages and maintains current business relationships and seek new accounts through sales
- Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Risk Management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
Financial Management:
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Customer Service:
- Delivers and maintains customer service standards at all times, for improved service delivery.
People Management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive Safety and Well-being culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s Values while adhering to all corporate HR policies
Job Qualifications / Experience
- B.Sc in Banking and Finance, Business Administration, Digital Marketing, or any other related field.
- 2 - 8 years of work experience in Commercial Business at any reputable bank or financial institution.
Application Closing Date
30th June, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
5.) Relationship Management Officer - Corporate Banking
Location: Lagos
Employment Type: Full Time
Specialization: Sales / Retail / Marketing, Business Development / Analysis
Details
- We are a leading and innovative commercial bank and we are seeking to hire experienced Relationship Managers for our Corporate Bank Group.
Job Description
Sales Management:
- Execute sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Manages and maintains current business relationships and seek new accounts through sales
- Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Risk Management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
Financial Management:
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Customer Service:
- Delivers and maintains customer service standards at all times, for improved service delivery.
People Management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s Values while adhering to all corporate HR policies
Requirements
- B.Sc in Banking and Finance, Business Administration or any other related field.
- 4-6 years of work experience in Corporate Banking at any reputable commercial bank.
Application Closing Date
30th June, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
6.) Relationship Management Officer (Abuja)
Location: Abuja
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance
Job Summary
- The ideal candidate will contribute to business development and execution of branch sales plans to achieve desirable profitability, foster a productive, value- producing relationship between the bank and customers and support the Business Development Managers to grow a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets.
Job Description
Sales Management:
- Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
- Manages and maintains current business relationships and seek new accounts through sales
- Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Risk Management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximise profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
Financial Management:
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
- Analyze financial statements of new customer and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
Customer Service:
- Delivers and maintains customer service standards at all times, for improved service delivery.
People Management:
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive Safety and Well-being culture including meeting all safety and wellbeing compliance requirements.
- Role model and live the Bank’s Values while adhering to all corporate HR policies
Job Experience
- B.Sc. in Banking and Finance, Business Administration, Digital Marketing, or any other related field.
- 2-5 years of work experience in Commercial Business at any reputable bank or financial institution.
Application Closing Date
30th June, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
7.) Retail Cluster Head (Ondo)
Location: Ondo
Job Type: Full-time
Specialization(s): Sales/Retail/Marketing
Job Summary
- To create and fully take all sales opportunities, drawing in prospective retail customers to achieve financial targets through sales and cross sales within assigned products programs, service management system and overall cluster targets.
- To constantly meet and or exceed the cluster target on monthly basis.
Job Description
Sales Management:
- Develops and implements retail cluster marketing strategy in ensuring regional/zonal sales targets are met. This includes coaching staff on retail product knowledge, cross selling and keeping up to date with changes and developments in the local retail market/area to drive optimal achievement of this opportunities.
- Co-ordinates cross selling opportunities with other business departments like corporate solutions, EFT, virtual banking and other E-business products for possible personal market businesses/ opportunities.
- Conducts meetings with the retail marketing team (i.e. MA and Retail Relationship Officers) and carry out reviews on the previous performance jointly plan for the month ahead.
- Plan and oversees new retail marketing initiatives including cluster’s expansion in new markets as well as continued expansion among existing customers.
- Driving peak performance and retail marketing success for all retail relationship officers across the region and/or Zone.
- The collective targets for the MAs and RMOs are sole responsibilities of the Retail Cluster Head who supervises all their activities of RMOs under his/her purview.
Risk Management:
- Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
- Responsible for the sale’s operational efficiency of the region/cluster and productivity of its retail staff.
- Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
- Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
- Accountable for operating responsibly within the parameters of approved delegations.
Financial Management:
- Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
- Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
- Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
- Drive the growth of retail deposits, loans and overdrafts to increase profitability of the Branch.
Customer Service:
- Understand retail customer base and identify opportunities to build and grow profitable relationship.
- Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self- development (coaching and training) for improved service delivery.
- Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent recurrence.
- Manage and oversee the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
- Identify opportunities to migrate retail customers to more appropriate, cost effective channels.
- Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail RMO, MA, TTL, Tellers and the Branch guards.
People Management:
- Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
- Responsible for the development and retention of relevant skills in order to meet retail business needs.
- Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
- Ensure skills assessments and competency-based training takes place as and when required.
- Create an environment in which learning, and development are emphasized and valued.
- Take personal responsibility for coaching and mentoring others.
- Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
- Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
- Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.
Job Requirements / Experience
Below are qualifications required to work as a Retail Cluster Head:
- Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage.
- Specialized knowledge: Minimum of 5 - 8 years cognate experience.
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy.
- Superb interpersonal skills.
- Good communication skills.
- A commitment to excellent customer service.
- Strategic thinker and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Application Closing Date
31st May, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
8.) Retail Cluster Head (Ekiti)
Location: Ekiti
Job Type: Full-time
Specialization(s): Sales/Retail/Marketing
Job Summary
- To create and fully take all sales opportunities, drawing in prospective retail customers to achieve financial targets through sales and cross sales within assigned products programs, service management system and overall cluster targets.
- To constantly meet and or exceed the cluster target on monthly basis.
Job Description
Sales Management:
- Develops and implements retail cluster marketing strategy in ensuring regional/zonal sales targets are met. This includes coaching staff on retail product knowledge, cross selling and keeping up to date with changes and developments in the local retail market/area to drive optimal achievement of this opportunities.
- Co-ordinates cross selling opportunities with other business departments like corporate solutions, EFT, virtual banking and other E-business products for possible personal market businesses/ opportunities.
- Conducts meetings with the retail marketing team (i.e. MA and Retail Relationship Officers) and carry out reviews on the previous performance jointly plan for the month ahead.
- Plan and oversees new retail marketing initiatives including cluster’s expansion in new markets as well as continued expansion among existing customers.
- Driving peak performance and retail marketing success for all retail relationship officers across the region and/or Zone.
- The collective targets for the MAs and RMOs are sole responsibilities of the Retail Cluster Head who supervises all their activities of RMOs under his/her purview.
Risk Management:
- Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
- Responsible for the sale’s operational efficiency of the region/cluster and productivity of its retail staff.
- Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
- Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
- Accountable for operating responsibly within the parameters of approved delegations.
Financial Management:
- Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
- Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
- Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
- Drive the growth of retail deposits, loans and overdrafts to increase profitability of the Branch.
Customer Service:
- Understand retail customer base and identify opportunities to build and grow profitable relationship.
- Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self- development (coaching and training) for improved service delivery.
- Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent recurrence.
- Manage and oversee the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
- Identify opportunities to migrate retail customers to more appropriate, cost effective channels.
- Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail RMO, MA, TTL, Tellers and the Branch guards.
People Management:
- Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
- Responsible for the development and retention of relevant skills in order to meet retail business needs.
- Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
- Ensure skills assessments and competency-based training takes place as and when required.
- Create an environment in which learning, and development are emphasized and valued.
- Take personal responsibility for coaching and mentoring others.
- Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
- Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
- Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.
Job Requirements / Experience
Below are qualifications required to work as a Retail Cluster Head:
- Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage.
- Specialized knowledge: Minimum of 5 - 8 years cognate experience.
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy.
- Superb interpersonal skills.
- Good communication skills.
- A commitment to excellent customer service.
- Strategic thinker and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Application Closing Date
31st May, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
9.) Retail Cluster Head (Abeokuta)
Location: Abeokuta, Ogun
Job Type: Full-time
Specialization(s): Sales/Retail/Marketing
Job Summary
- To create and fully take all sales opportunities, drawing in prospective retail customers to achieve financial targets through sales and cross sales within assigned products programs, service management system and overall cluster targets.
- To constantly meet and or exceed the cluster target on monthly basis.
Job Description
Sales Management:
- Develops and implements retail cluster marketing strategy in ensuring regional/zonal sales targets are met. This includes coaching staff on retail product knowledge, cross selling and keeping up to date with changes and developments in the local retail market/area to drive optimal achievement of this opportunities.
- Co-ordinates cross selling opportunities with other business departments like corporate solutions, EFT, virtual banking and other E-business products for possible personal market businesses/ opportunities.
- Conducts meetings with the retail marketing team (i.e. MA and Retail Relationship Officers) and carry out reviews on the previous performance jointly plan for the month ahead.
- Plan and oversees new retail marketing initiatives including cluster’s expansion in new markets as well as continued expansion among existing customers.
- Driving peak performance and retail marketing success for all retail relationship officers across the region and/or Zone.
- The collective targets for the MAs and RMOs are sole responsibilities of the Retail Cluster Head who supervises all their activities of RMOs under his/her purview.
Risk Management:
- Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
- Responsible for the sale’s operational efficiency of the region/cluster and productivity of its retail staff.
- Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
- Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
- Accountable for operating responsibly within the parameters of approved delegations.
Financial Management:
- Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
- Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
- Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
- Drive the growth of retail deposits, loans and overdrafts to increase profitability of the Branch.
Customer Service:
- Understand retail customer base and identify opportunities to build and grow profitable relationship.
- Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self- development (coaching and training) for improved service delivery.
- Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent recurrence.
- Manage and oversee the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
- Identify opportunities to migrate retail customers to more appropriate, cost effective channels.
- Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail RMO, MA, TTL, Tellers and the Branch guards.
People Management:
- Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
- Responsible for the development and retention of relevant skills in order to meet retail business needs.
- Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
- Ensure skills assessments and competency-based training takes place as and when required.
- Create an environment in which learning, and development are emphasized and valued.
- Take personal responsibility for coaching and mentoring others.
- Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
- Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
- Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.
Job Requirements / Experience
Below are qualifications required to work as a Retail Cluster Head:
- Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage.
- Specialized knowledge: Minimum of 5 - 8 years cognate experience.
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy.
- Superb interpersonal skills.
- Good communication skills.
- A commitment to excellent customer service.
- Strategic thinker and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Application Closing Date
31st May, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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🇸🇰 Slovakia National Scholarship Programme (NSP) for International Students (€620/€1,025.50 per Month)
By Editorial Staff
/ September 19, 2024
The Slovak government, located in Central Europe, has launched the Slovakia National Scholarship Programme (NSP) with the goal of offering...
🇸🇮 Discover Seasonal Work in Slovenia: Earn €800 to €1,500 per Month
By Editorial Staff
/ September 18, 2024
Imagine waking up to the crisp, refreshing air of the Julian Alps, surrounded by stunning mountain views. Envision your family...
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