UNDP is supporting the Kumasi Metropolitan Assembly (KMA) to improve access to safe and hygienic private toilets for the inhabitants of low-income community of Moshie Zongo. In Kumasi, 50% of its 1.2 million population lack access to household toilets. The problem is worst in low-income communities such as Moshie Zongo, where 82.7% of the households do not have access to decent sanitation. The City Council has explored opportunities and measures to address this problem over the years. Following pilot experimentation, the KMA is implementing an initiative seeking to provide household toilets to low-income residents at Moshie Zongo, thanks to access to low interest loans for toilet construction in private households. The initiative also contemplates training unemployed youth to provide the construction of low-cost toilets locally designed. This initiative was one of the 15 winners of the Global Mayors Challenge in 2021.




The project includes three components:

• Selection and training of unemployed youth to construct household toilets in the community. Activities include supervising the construction of household toilets including containment units, superstructure with related facilities and washing facilities. The training component involves the development and adoption of selection criteria for the unemployed youth, building technical capacities and guidance to to connect and fulfill demand for household toilets in the community.
• Civic education and targeted campaigns to educate community members and create demand for household toilet and
• Set up and management of a revolving fund to provide loans to households to privately fund the construction of toilets, working closely with the fund manager to effectively administer the funds and meet project objectives.

Within this context, UNDP is seeking to fill the following positions:

1.) Administrative and Support Services Assistant
2.) Behavioral Change Communication Officer at UNDP
3.) Quality Assurance Officer

See job details and how to apply below.

1.) Administrative and Support Services Assistant

The Administrative and Support Services Assistant supports UNDP and the project team by providing the required administration and logistical support services needed to facilitate effective delivery of the project objectives. The main responsibility is to ensure a smooth running of the project office.

Duties and Responsibilities

The Administrative and Support Services Assistant, under the supervision of the Project Supervisor and the Kumasi Metropolitan Assembly, will work closely with the UNDP team to do the following:

• Maintain project staff records according to policy and legal requirements;
• Ensure all project staff are aware of their duty of care responsibilities relating to children, young people and vulnerable adults;
• Ensure professional and productive work environments for the project implementation team;
• Support the Project Supervisor to ensure the smooth running of the project, including office administration and compliance with all UNDP systems and processes;
• Ensure all legal registrations and other requirements are in place for the project office;
• Responsible for facility, maintenance and Health & Safety (H&S) issues, liaising with building management or third-party providers when necessary;
• Account and manage all third party office suppliers, such as cleaners to ensure a consistent level of service in line with applicable legislation;
• Coordinate and support project staff’s community visit arrangements;
• Keep records of all visits to the office by community members;
• Keep customer request data on toilet construction;
• Support staff with logistics for internal and external events where necessary, such as arranging venues or catering for workshops;
• Ensure provision of office supplies and services including stationaries, internet services, etc; and
• Ensure regular maintenance of project vehicle.

Institutional Arrangement: The Administrative and Support Services Assistant will report to the Project Supervisor, Kumasi Global Mayors Challenge.

Competencies

Core:

Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by deadline.

Think Innovatively: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.

Learn Continuously: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.

Adapt with Agility: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.

Act with Determination: Shows drive and motivation, able to deliver calmly in face of adversity, confident.

Engage and Partner: Demonstrates compassion / understanding towards others, forms positive relationships.

Enable Diversity and Inclusion: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Cross-Functional & Technical Competencies:

Thematic Area

Name

Definition

Business Management

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Customer Satisfaction/Client Management

• Ability to provide inputs to the development of customer service strategy.

Digital Awareness & Literacy

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Administration and Operations

Entitlement Travel

• Knowledge of policy and procedures related to entitlement travel, including the identification of entitlement for lump sum for UNDP as well as other UN agencies.

Travel Desk

• Ability to process and approve Travel Requests, Travel Claims and Expense Report; knowledge of relevant policy and procedures.

Procurement

Data Management

• Knowledge of processing, storing, and validating procurement data.

Sourcing

• Ability to find, evaluate and engage suppliers of goods and services.

Required Skills and Experience

Min. Education Requirements:

• Completion of High School Diploma is required;
• Bachelor’s Degree in human resources, finance, administration and related areas is an asset.

Min. years of relevant work experience:

• A minimum of five (5) years with High School Diploma and two (2) years with Bachelor’s Degree of relevant work experience in administrative work and office support functions is required.

Required skills:

• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) is required.

Desired skills in addition to the competencies covered in the Competencies Section:

• Excellent planning and time management skills, able to work well under pressure and prioritize a challenging workload, is desirable.
• Excellent analytical and communication skills (written, verbal, interpersonal and intercultural), is an asset.
• Experience in capacity building, advocacy and knowledge management is an asset.
• Knowledge and experience of UN procurement and contracting procedures is an asset.
• Working with local and regional governments experience will be an asset.

Required Language/s:

• Proficiency in the English language is required.
• Working knowledge of Twi and/or Hausa dialects is an added advantage.

How to Apply

Click Here

Closing Date : 18th October, 2022

2.) Behavioral Change Communication Officer at UNDP

The Behavioural Change Communications Officer will support the Project Supervisor in undertaking community engagement and behavioural change communication activities in the project community to drive change in behaviour from the use of unhygienic public toilets and open defecation and to create social demand for household toilets. The main responsibility will be to ensure effective community mobilization and engagement using different behavioural change communication tools and strategies to drive a change on the need for safe, hygienic and private household toilets.

Duties and Responsibilities

The Behavioural Change and Communications Officer, under the supervision of the Project Supervisor, Kumasi Metropolitan Assembly and in close cooperation with UNDP team will do the following:

• Develop behavioural change communication plans and Behavioural Change and Communications performance monitoring plans for the project implementation;
• Lead all community campaign events including durbars, mini-durbars, interpersonal house -to – house campaigns, community information centre and information van campaigns;
• Ensure project compliance with all community norms and practices;
• Develop criteria and checklist for the recruitment of Toilet campaign champions;
• Provide inputs for the development of Behavioural Change and Communications materials for toilet campaign champions;
• Lead the training of toilet campaign champions;
• Engage community leadership including traditional authorities, religious leaders, local elected officials and opinion leaders, youth and women groups within the community for project take off;
• Develop the sales and marketing campaign for household toilet in the community;
• Create platforms for Toilet Campaign champions to introduce toilet and toilet finance products to communities through interpersonal engagements;
• Set sales targets for Toilet Campaign Champions;
• Create effective linkages between Toilet Campaign Champions and Project artisans to be able to effectively connect demand to supply of household toilet construction; and
• Prepare periodic reports on Behavioural Change and Communications, demand creation and toilet sales.

Institutional Arrangement: The Behavioural Change and Communications Officer will be reporting to the Project Supervisor, and working closely with the project’s financial institution partner, KMA and the technical team at UNDP Office in Ghana.

Competencies

Core:

Achieve Results: Scale up solutions and simplifies processes, balances speed and accuracy in doing work.

Think Innovatively: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking.

Learn Continuously: Go outside comfort zone, learn from others and support their learning.

Adapt with Agility: Adapt processes/approaches to new situations, involve others in change process.

Act with Determination: Able to persevere and deal with multiple sources of pressure simultaneously.

Engage and Partner: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships.

Enable Diversity and Inclusion: Facilitate conversations to bridge differences, considers in decision making.

Cross-Functional & Technical Competencies:

Thematic Area

Name

Definition

Business Management

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Business Development

Human-centered Design

• Ability to develop solutions to problems by involving the human perspective in all steps of the problem-solving process.

Knowledge Facilitation

• Ability to animate individuals and communities of contributors to participate and share, particularly externally.

Communication

Advocacy strategy and Implementation

• Ability to create and implement advocacy strategies which lead to impactful change.

Campaign Management

• Ability to produce and implement communications and advocacy campaigns which lead to impactful change.

Marketing

• Ability to communicate the value of a product or service.

Partnership Management

CSO Engagement

• Knowledge and understanding of CSOs and the ability to engage with CSOs.

Required Skills and Experience

Min. Education Requirements:

• Master’s Degree in Public Health, Social Sciences or any related field, or a
• Bachelor’s Degree in Public health, Social Sciences or related field with two (2) years of relevant work experience, is required.

Min. years of relevant work experience:

• A minimum of two (2) years with Bachelor’s Degree of relevant work experience in projects related to behavioral practices on urban issues, is required.

Required skills:

• Experience working in sanitation projects in Kumasi or other municipalities in Ghana is required.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) is required.

Desired skills in addition to the competencies covered in the Competencies Section:

• Experience in capacity building, advocacy and knowledge management is an asset.
• Experience working on projects related to the local implementation of Agenda 2030 is an asset.
• Proven professional experience focusing on client management and working with a diverse team will be an asset.
• Knowledge and experience of UN procurement and contracting procedures is an asset.

Required Language/s:

• Proficiency in the English language is required.
• Working knowledge of Twi and/or Hausa dialects is an added advantage.

How to Apply

Click Here

Closing Date : 18th October, 2022

3.) Quality Assurance Officer

The Quality Assurance Officer will support the Project Supervisor in monitoring quality assurance of all household toilets constructed under the project, as well as providing quality assurance guidance support to local artisans. The main responsibility will be to ensure the household toilets constructed under the project implementation are safe, hygienic, provide privacy, prevent contamination of ground water and meet all other quality assurance and environmental safety requirements.

The project includes three components:

• Selection and training of unemployed youth to construct household toilets in the community. Activities include supervising the construction of household toilets including containment units, superstructure with related facilities and washing facilities. The training component involves the development and adoption of selection criteria for the unemployed youth, building technical capacities and guidance to connect and fulfill demand for household toilets in the community.
• Civic education and targeted campaigns to educate community members and create demand for household toilet and
• Set up and management of a revolving fund to provide loans to households to privately fund the construction of toilets, working closely with the fund manager to effectively administer the funds and meet project objectives.

Duties and Responsibilities

The Quality Assurance Officer, under the supervision of the Kumasi Metropolitan Assembly, will work with the UNDP technical team to perform the following:

• Coordinate the planning construction schedules with local artisans in the change of toilet construction;
• Arrange and maintain an updated registry of youth artisans receiving training;
• Compile detail information of all households who have been approved for toilet construction;
• Develop quality assurance protocols and quality assurance checklist for household toilet construction;
• Provide guidance to artisans on the completion of quality assurance checklists;
• Schedule quality assurance inspection visits with artisans and households;
• Ensure artisans observe all safety procedures during construction;
• Recommend changes, modifications to toilet constructions that do no meet quality assurance requirements;
• Approval of quality assurance standards for completed toilets for final payment to artisans;
• Prepare monthly quality assurance report on toilet constructions for the Project Supervisor.

Institutional Arrangement: The Quality Assurance Officer will be reporting to the Project Supervisor and working closely with the project’s financial institution, the KMA and the technical team at UNDP Office in Ghana.

Competencies

Core:

Achieve Results: Scale up solutions and simplifies processes, balances speed and accuracy in doing work.

Think Innovatively: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking.

Learn Continuously: Go outside comfort zone, learn from others and support their learning.

Adapt with Agility: Adapt processes/approaches to new situations, involve others in change process.

Act with Determination: Able to persevere and deal with multiple sources of pressure simultaneously.

Engage and Partner: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships.

Enable Diversity and Inclusion: Facilitate conversations to bridge differences, considers in decision making.

Cross-Functional & Technical Competencies:

Thematic Area

Name

Definition

Business Management

Results-based management

• Ability to manage programmes and projects with a focus at improved performance and demonstrable results.

Monitoring

• Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results.

Evaluation

• Ability to make an independent judgement based on set criteria and benchmarks.
• Ability to anticipate client’s upcoming needs and concerns.

Digital and Innovation

Data Collection

• Being skilled in Data Sorting, Data Cleaning, Survey Administration, Presentation and Reporting including collection of Real-Time Data (e.g. mobile data, satellite data, sensor data).

Geospatial Analysis

• Skilled in techniques which study entities using their topological, geometric, or geographic properties.

Private Partnership

Private Sector Engagement

• Ability to identify, conduct outreach, and manage relationships with the private sector.

Private Sector Resource Mobilization

• Ability to identify, develop and manage partnerships that leverage private sector technical expertise and resources.

Required Skills and Experience

Min. Education Requirements:

• Master’s degree in Environmental Sanitation Engineering, Civil Engineering or related field, or a
• Bachelor’s Degree in Environmental Sanitation Engineering, Civil Engineering or related field with two (2) years of relevant work experience, is required.

Min. years of relevant work experience:

• A minimum of two (2) years with Bachelor’s Degree of relevant work experience in sanitation related projects is required.

Required skills:

• Experience working in sanitation projects in Kumasi or other municipalities in Ghana is required.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) is required.

Desired skills in addition to the competencies covered in the Competencies Section:

• Experience in capacity building, advocacy and knowledge management is an asset.
• Experience working on projects related to the local implementation of Agenda 2030 is an asset.
• Proven professional experience focusing on client management and working with a diverse team will be an asset.
• Knowledge and experience of UN procurement and contracting procedures is an asset.

Required Language/s:

• Proficiency in the English language is required.
• Working knowledge of Twi and/or Hausa dialects is an added advantage.

How to Apply

Click Here

Closing Date : 18th October, 2022