Job Vacancies @ Supermart.ng – Customer Service Representative
Supermart.ng is the leading online supermarket and grocery delivery service in Nigeria. Order online from over 10,000 groceries and receive same-day delivery. Visit your favorite online food store, Supermart.ng, for the best online same-day delivery shopping in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos Island, Lagos
Employment Type: Full-time
Job Profile
- We are searching for smart individuals with a passion to function in the capacity of a customer service representative in our Customer Experience Team.
- The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and able to ensure high return on investment (ROI.) through quality customer service to our customers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders and requests from customers promptly.
- Ensure customer satisfaction and provide professional customer support.
- Manage the flow of customer orders from initiation to delivery
- Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
- Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
- Determine the best delivery method for each delivery
- Negotiate rates with logistics service providers
- Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order
- Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
- Prepare an end-of-day report with accurate and complete information
- Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
- Lead or participate in the cross-functional initiative
- Ensure sharing of best practices among the team to drive efficiency.
Requirements
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers e.g Ms Excel, Ms Word
- Manage the flow of customer orders from initiation to delivery
- Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
- Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
- Determine the best delivery method for each delivery
- Negotiate rates with logistics service providers
- Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer’s order
- Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
- Prepare an end-of-day report with accurate and complete information
- Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
- Lead or participate in the cross-functional initiative
- Ensure sharing of best practices among the team to drive efficiency.
Why work with Supermart.ng?
- A very unique opportunity to work in a fast-paced, structured and technologically driven environment
- A chance to become part of a high dynamic team growing the ecommerce space in Nigeria
- An opportunity for a personal and professional growth in a fast growing sector.
Application Closing Date
10th August, 2022.
Method of Application
Interested and qualified candidates should send their updated CV to: careers@supermartng.com using the Job Title as the subject of the email.
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