Job Vacancies @ Qatar Airways - 5 Positions (Nigeria)

Lagos, Abuja & Qatar Posted 2 years ago Posted on Aviation / Airline, Customer Service, Sales / Business Development

Qatar Airways is recruiting to fill the following positions:

1.) Airport Services Agent (Abuja)
2.) Airport Services Agent (Lagos)
3.) Sales Operations Coordinator
4.) Senior Group Sales Agent
5.) Cabin Crew - Customer Experience

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

See job details and how to apply below.

1.) Airport Services Agent (Abuja)

Job Id: 154595
Location: Abuja
Category: Cargo & Airport Operations

About the Role

We are currently recruiting for Airport Services Agent in Abuja.
As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.
You will ensure quality service and adherence to safety policies and security standards.

Specific Accountabilities

Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
Escorting and directing arriving and departing passengers to the respective areas such as the hotel desk, visa counter, transfer desk, premium lounges and boarding gates
Assisting the Duty Officer in handling company materials and records
Liaising with the Ground Handling Agent (GHA) for quick processing of hotel and transfer passengers
Ensuring passengers are assisted smoothly through airport facilities
Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality are maintained
Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary Story:

Your skills.
Your imagination.
Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come.
To us, the impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

Qualifications
About you:
The successful candidate will have:

High School qualification
Minimum of 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
Excellent communication skills with fluency in the English language.
High energy and a positive attitude are necessary to perform well in this very high pressured and demanding environment.
High level of computer literacy
Excellent customer focus and service delivery.
Good interpersonal skills and strong team orientation
Should have legal rights to live and work in Nigeria.

Application Closing Date
19th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2.) Airport Services Agent (Lagos)

Job Id: 220000HZ
Location: Lagos
Category: Cargo & Airport Operations

About the Role

We are currently recruiting for Airport Services Agent in Abuja.
As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.
You will ensure quality service and adherence to safety policies and security standards.

Specific Accountabilities

Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
Escorting and directing arriving and departing passengers to the respective areas such as the hotel desk, visa counter, transfer desk, premium lounges and boarding gates
Assisting the Duty Officer in handling company materials and records
Liaising with the Ground Handling Agent (GHA) for quick processing of hotel and transfer passengers
Ensuring passengers are assisted smoothly through airport facilities
Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality are maintained
Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary Story:

Your skills.
Your imagination.
Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come.
To us, the impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

Qualifications
About you:
The successful candidate will have:

High School qualification
Minimum of 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
Excellent communication skills with fluency in the English language.
High energy and a positive attitude are necessary to perform well in this very high pressured and demanding environment.
High level of computer literacy
Excellent customer focus and service delivery.
Good interpersonal skills and strong team orientation
Should have legal rights to live and work in Nigeria.

Application Closing Date
19th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

3.) Sales Operations Coordinator

Job Id: 169487
Location: Lagos
Category: Corporate & Commercial

Job Description

We are currently looking to recruit the role of Sales Operations Coordinator, which will be based in Lagos
Responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines.
Deliver five star service for internal sales teams and external trade partners, which will facilitate QR revenue generating sales activities.
Play an active role in maintaining strong esprit de corp for the sales operations team, and participate in relationship building with internal stakeholders

Operational Accountabilities:

Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes and fare revisions.
Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.

Qualifications
The successful candidate will have the following qualifications and skills:

Relevant College or University qualification
Minimum of 3 years of job-related experience
Excellent communication skills with fluency in the English language
PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
Excellent relationship building and communication skills
Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes)
Good knowledge of airline processes (e.g. Pricing/distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
Problem-solving skills, efficiency oriented mindset.

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come.
To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.

Application Closing Date
12th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

4.) Senior Group Sales Agent

Job Id: 169488
Location: Lagos
Category: Corporate & Commercial

Job Description

Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Group Sales Agent based in Lagos
In this role, you assist station with handling and negotiating QR groups and seats allocation in respect of company processes and sales strategy.
You will generate groups’ revenue through sales actions and assist customers for all issues related to groups, allocation and negotiated space reservations. You will develop and increase sales contracts and prospects.
You will participate in the achievement of revenue budget and maintain QR quality services.

Accountabilities:

Contribute to realization of Station Budget by increasing materialization and optimizing group sales.
Report on other airlines practice (sales conditions) to management and recommend changes or action with proper justification.
Listen to customer requirements; identify group segment and present appropriate solution to make revenue. Maintain and develop relationships with existing customers.
Meeting and exceeding targets.
Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures.
Follow up from the group creation to the contract sending and follow up of the materialization with penalties collection if any. Will also implement monitoring tools and follow monthly figures.
Allocation process will also be handled in totally by this department. Allocation process consist in analyzing negotiated request and the number of seats requested per flight with Sales Manager, launching negotiated request through Q-allotment, action anticipated seats release as per SSE request and monitor seats materialization rate.
Deliver high quality services and quality group revenue in respect with company strategies and guidelines.
Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

High School Qualification with minimum of 2 years of job-related experience
Bachelor’s Degree or Equivalent with minimum 1 years of job-related experience
Fares and ticketing exposure.
Amadeus Awareness.
Well versed with MS Office.
Good English communication skills - spoken and written.

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible

Application Closing Date
12th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

5.) Cabin Crew - Customer Experience

Job ID: 220000DJ
Location: Doha, Qatar
Category: Cabin Crew & Cabin Services

Job Description

Join our award-winning Cabin Crew team
As the market conditions are improving and our network is growing, we are now looking to grow our Cabin Crew team, Qatar Airways’ Ambassadors to the world.
We are in search of highly motivated individuals who can deliver our legendary hospitality and world-class service. With industry-leading benefits and unparalleled training programs, you will support the Customer Experience division by creating memorable experiences for our passengers onboard.
As you work with Qatar Airways, you can take comfort knowing that you are flying with the only airline in the world that has, together with its state-of-the-art global hub Hamad International Airport, achieved four 5-Star Skytrax ratings – including the prestigious 5-Star Airline Rating, 5-Star Airport Rating, 5-Star COVID-19 Airline Safety Rating and 5-Star COVID-19 Airport Safety Rating.
We have always been a leader in the industry and have adapted since the beginning of pandemic becoming the biggest global carrier, whilst continuing to redefine our levels of safety, comfort and service throughout our onboard experience.
Start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.

Qualifications
To be successful in this role, you will have the following :

Minimum age: 21 years
Minimum arm reach: 212 cm (on tip toes)
Minimum education: high school education
Fluent in written and spoken English (ability to speak another language is an asset)
Excellent health and fitness
Willingness to relocate to Doha, Qatar
Outgoing personality with good interpersonal skills and the ability to work with a multinational team
Passion for service
You will also excel in a fast-paced, team environment, demonstrating your commitment to achieving the highest possible standards of customer service and guest experience, quality and professionalism.

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

Application Closing Date
30th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Nigerians are eligible to apply.

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