Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

We are recruiting to fill the following positions below:

1.) Human Resources Manager - Western Africa
2.) HR Coordinator - Western Africa
3.) Senior Reservation and Ticketing Agent

Job Id: 2200002S
Location: Lagos
Category: Corporate & Commercial

Job Description

• We are pleased to announce an incredibly exciting opportunity to join our International HR team based in Lagos, Nigeria  as HR Manager for  Western Africa Region.
• Reporting to the Regional HR Business Partner - Africa, as HR Manager Western Africa, you will be responsible for providing HR support for the 3 countries in the region including Nigeria, Ghana, Ivory Coast.
•  You will add immediate value by contributing to the development and implementation of HR strategy in all areas of Recruitment, Organisational Design, Retention, Reward, Employee Relations and Employee Engagement. You will lead the HR team & provide guidance and advice as well as coaching to line managers on HR policies, procedures and processes.
• You will be responsible to support all Divisions that are based in the local markets including -  our Commercial, Airport Services, Cargo and Global Business Services.
• This represents a fantastic opportunity to join a fast-paced and dynamic environment in a leading Aviation group to contribute to our continued development and evolution.

Key Accountabilities

• Working with line managers in a consultancy role, assisting line managers to understand and implement policies and procedures.
• Managing a HR team
• Providing 5- star HR support to the business, including documentation and approval process.
• Leading the HR agenda for the seven countries supporting, coaching and advising on HR processes.
• Manage the development of accurate job descriptions and the recruitment approval process.
• Operating as the communication hub for the HR team ensuring information flow and sharing of knowledge.
• Implementing and leading the HR component of any Change and Transformation Programs within the six markets.
• Implementing Human Resources policies such as performance management, disciplinary and absence management.
• Providing advice and assistance on the performance evaluation and development planning process.
• Advising on pay and other remuneration issues including promotions and transfers.
• Communicating company policies, procedures and processes to the business as required.
• Facilitating and assisting with providing training and coaching on key HR and Management skills to the business.
• Conducting research on Human Resource best practice and making recommendations as appropriate.
• Gathering data and statistical reports to make informed & commercial HR decisions.
• Assisting with composing correspondence and memoranda, reports and documents.
• Acting as the local advisor on Employment legislation
• Ensuring all employees understand work health and safety requirements and expectations, through induction, instruction, training and supervision.

Be part of an extraordinary story

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications

• Bachelor's Degree or equivalent.  A recognized accreditation in HR .
• Minimum of five years’ HR related job experience within an International company, which will include a minimum of two years’ in a HR Management Role with experience managing multiple countries across Africa.
• Proven people management skills, including experience in employee relations; strong mentoring and coaching skills.
• You will have excellent interpersonal skills and an ability to engage, inspire and influence people.
• Ability to work effectively in a fast paced, ever changing environment.
• Fluency in English (written and spoken) is essential for this role.
• Fluency in French is preferred.
• You must also have the right to live and work in Nigeria to be considered for this opportunity.This role would require regular travel across the Region.

Application Closing Date
10th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Id: 177766
Location: Lagos
Category: Corporate & Commercial

About the Role

• We are pleased to announce an incredibly exciting opportunity to join our International HR team based in Lagos, Nigeria as HR Coordinator for Western Africa Region.
• Reporting to the HR Manager - Western Africa, you will be responsible for providing HR support for the countries in the region including Nigeria, Ghana and Cote D'Ivoire
• You will add immediate value by providing support to line managers in Ground Services, Commercial, Global Business Services and Cargo in the areas of employee relations, compensation and benefits, leadership development, performance management, and talent management.
• This represents a fantastic opportunity to join a fast-paced environment in a leading Aviation group to contribute to our continued development and evolution.

Accountabilities

• Provide a range of HR services to employees from joining to expiry of contract and assisting in all matters relating to employment matters.
• Provide a range of HR services to support the end to end employee experience in all departments including Commercial, Ground Services, Global Business Services and Cargo
• Deal with HR queries from Head Office and Regional Office in coordination with Local Managers.
• Prepare HR documentation for recruitment, promotions, appointments and salary reviews.
• Ensure the local legal requirements are strictly adhered to
• Follow-up of recruitment procedure in coordination with Local Managers.
• Ensure appropriate induction and onboarding of new staff.
• Supports with performance management and disciplinary processes
• Prepare HR reports required by Regional HR Management
• Follow up and coordination of employee Annual Leave Balances, sick leave, updates in Oracle, and maintain Personal Files.
• Ensures smooth implementation of HR and Administration policies
• Perform various administrative duties to support HR records and administration requirements in line with compliance and record keeping requirements
• Coordinate travel, hotel bookings for HR Management. Answering correspondence, setting up conferences/workshops, travel, budget, payroll, explaining policies, coordinating support services, etc.
• Collect monthly payroll data in coordination with accountant consultant.

Be part of an extraordinary story

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications

• Bachelor's Degree
• 4 years relevant experience in HR Coordinator role in fast paced, multisite environment
• Experience in supporting recruitment activities, investigations, grievance and disciplinary matters and providing HR advice to Line Managers on company policies and procedures
• Comprehensive knowledge of employment law and other government compliance regulations e.g. health and safety.
• Exposure to HRMS such as Oracle
• Airline experience will be an added advantage
• This role may require regular travel across the Region.

Application Closing Date
10th November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: 179923
Location: Lagos
Category: Corporate & Commercial

About the Role 

• We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Lagos, Nigeria as Senior Reservations and Ticketing Agent.
• The Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines.
• Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
• Assists passengers requiring special assistance to board or depart.
• Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.
• Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.
• Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.
• Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
• Initiate and promote QR product and services to generate additional revenue at each opportunity on a daily basis

Be Part of an Extraordinary Story 

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

Qualifications
The successful candidate will have:

• Relevant College or University qualification
• Minimum 3 years of job-related experience required
• Excellent communication skills with fluency in English language
• High level of organizational, coordination and time management skills
• Good influencing and negotiation skills
• High level of computer literacy (MS Word, Reservation System)
• Thorough knowledge of special rates / offers / promotions
• Proven ability to manage sales with due regard to the Revenue
• Ability to adhere to Management Policy and target sales mix to achieve maximum revenue, ensuring every opportunity to sell is taken
• You must have the legal rights to live and work in Lagos, Nigeria to be considered for this role.

Application Closing Date
2nd November, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online