Job Vacancies @ Phillips Outsourcing Services Nigeria Limited – 6 Positions

Locations: Lagos, Enugu, Rivers
Employment Type: Full-time
Industry: FMCG
Report To: General Manager

Job Summary

• Our client, a foremost leading Solution Provider in Nigeria that offers appliances, phones, tablets and generators of different brands is looking to hire a Sales Manager.
• Candidate is expected to expand our customer base and achieve sales quotas for specific districts of our company.

Job Responsibilities

• Create regional sales plans and quotas in alignment with business objectives
• Support Store Managers with day-to-day store operation
• Evaluate store and individual performances
• Report on regional sales results
• Forecast quarterly and annual profits
• Identify hiring needs, select and train new salespeople
• Prepare and review the annual budget for the area of responsibility
• Analyze regional market trends and discover new opportunities for growth
• Address potential problems and suggest prompt solutions
• Participate in decisions for expansion or acquisition
• Suggest new services/products and innovative sales techniques to increase customer satisfaction

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Experience / Skills / Qualities

• B.Sc degree in Sales, Business Administration or relevant field
• Proven work experience as a sales manager or similar senior sales role
• Ability to measure and analyze key performance indicators (ROI and KPIs)
• Familiarity with CRM software
• Understanding of store operations
• Ability to lead and motivate a high performance sales team
• Excellent communication skills
• Strong organizational skills with a problem-solving attitude
• Availability to travel as needed

Salary
N150,000 - N300,000 Monthly (Negotiable).

Application Closing Date
26th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: anuoluwapob@phillipsoutsourcing.net using the Job Title as subject of the email.

Location: Lagos
Employment Type: Contract

Job Requirements

• Have a basic command of the GSM network NEs (cell, BTS, BSC, and MSC) and their networking structure.
• Have a basic command of the NEs (such as cells, NodeBs, RNCs, and MSCs) on the UMTS network and their networking structure. Be familiar with the interfaces and protocols (such as Uu,Iub,Iu-CS,Iu-PS) between NEs on the WCDMA network.
• Have a basic command of basic concepts and KPIs related to Core CS mobility management. (MCC,MNC,LAC,RAC,Cell ID,IMEI,IMSI,TMSI,MSISDN, call connection success rate, call drop rate, and handover success rate)
• Learn about the handover process. (In-BSC/RNC handover, inter-BSC/RNC handover, soft handover, hard handover, intra-MSC handover, inter-MSC handover, and inter-RAT handover)
• Be familiar with the scenarios where the disconnection message of the target CS service carries the failure cause value, including the voice call, short message, handover, and location update scenarios.
• Have general knowledge of CS protocols.
• Have a good command of CS user-level demarcation routines.
• Have a good command of network-level demarcation routines."
• Understand the syntax of basic SQL statements. Writing rules. Debugging methods.
• Have a good command of the basic LTE signaling procedures, functions of involved NEs, and signaling interfaces, including attach, handover, activation, and TAU procedures,
• Be familiar with the interfaces and protocols (such as Um, Abits, and A) between NEs on the GSM network.
• Have general knowledge of data collection operations, definition of failure cause values, and evaluation and optimization methods, including:
• 2G: attach, activation, RAU, and paging success rates
• 3G: RAB assignment, RAU, attach, activation, paging, and authentication success rates
• 4G: TAU, attach, handover, and dedicated bearer activation success rate"
• Have general knowledge of the calculation methods of PS service KQIs/KPIs and common data dictionaries."
• Have a good command of TCP analysis and common problem analysis methods.

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Job Requirements and Skills

• Bachelors Degree or above in Telecommunications, Computer Science, Engineering
• Basic understanding of telecom technology
• Excellent relationship building, active listening and presentation skills.
• Knowledge of Telecomms
• Good at teamwork, communication and strong learning skills.
• Have general knowledge of the call process (calling process and called process).
• Understand the SMS process.
• Understand the encryption and authentication processes.
• Understand the location update process

Salary
N350,000 - N450,000 Monthly.

Application Closing Date
25th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: anuoluwapob@phillipsoutsourcing.net using the Job Title as subject of the email.

Location: Lagos
Employment Type: Full-time

Job Summary

• The profile is one who oversees the development, communication and execution of strategic initiatives to achieve new business for the organisation.
• He/She directs research projects across multiple teams and drives strategy creation with stakeholders.

Responsibilities

• Be responsible for spearheading the strategic vision across all fronts of the business
• Manage the development of corporate plans by playing a lead role in all the planning activities performed by the Group establishing and reviewing key strategic priorities and translating them into actionable and tangible plans
• To provide comprehensive periodic reports to top management on strategy implementation
• Alongside the senior strategy management, support the strategic planning process to ensure that this process is timely, focused, and value adding
• Be responsible for bringing together crucial pieces of information such as strategic priorities, competitor performance, operational performance, innovations, markets, etc. from various internal and external sources in order to develop strategic options.
• Ensure the portfolio evolves as needed to reflect changes in overall strategic objectives and business priorities.
• Ensure that the strategy planning process highlights existing business issues, making certain that these issues are thoughtfully addressed by the laid out plans.
• Draft and develop the strategic planning framework to implement across the Group
• Track industry trends, socio-political and economic events and global happenings and report on their impact on the strategic plans of the organization
• Consult with senior managers on strategic priorities to ensure appropriate consideration of the Group’s goals.
• Manage the strategic planning process across the Group to ensure key milestones are achieved
• Co-ordinate Group senior managers to ensure all required information is completed on time and to appropriate standard
• Review the company’s strategic initiatives and provide strategic insight to management.
• Fulfil a business advisory / value enhancement role in supporting management across the Group in the development of our strategy
• Providing leadership for the implementation of the Transformation Program, coordinating, and directing activities to achieve the overall objectives of the organization.

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Key Qualifications and Requirements

• Degree in relevant discipline
• 4 - 6 years experience preferably in a similar role
• At least 2 years of working experience in a corporate strategy position within a fast-paced and dynamic business environment.
• Proven track record on interacting with Senior Management in a highly sensitive and collaborative to agree the Group’s strategic direction.
• Extensive experience in the development and implementation of policy
• Strong Analytical skills
• Strong presentational and influencing skills
• Critical thinking skills.

Remuneration
N300,000 - N500,000 Monthly.

Application Closing Date
25th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: anuoluwapob@phillipsoutsourcing.net using the Job Title as the subject of the email.

Location: Ikeja, Lagos
Employment Type: Full-time

Requirements

• Degree in Industrial Relations / Human Resources Management or related courses.
• CIPM, SHRM or SPHRi is an added advantage.
• Must have a minimum of 4-5 years work experience as a HR Generalist in a well-structured environment.
• Preferably female.

Salary
N250,000 - N270,000 monthly.

Application Closing Date
24th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the Job Title as subject of the email.

Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: Telecoms

Responsibilities

• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Work with product, UAT and support teams to validate new products, new systems, and upgrades
• Generate relevant reports as required by the business
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
• Liaise with support teams (within and outside ES) to resolve any customer identified issue
• Knowledge of new Enterprise products and services
• Knowledge of managed Enterprise Customer base
• Confirm Quality Assurance on generated bills
• Monitor provisioning and fulfillment of customers’ orders/requests
• Enterprise Customers SLA / Contract Management
• Product, services, solutions, and systems testing for user acceptance and business process optimization

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Requirements

• HND / B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others
• Must have Accounting background/Account Receivable Management
• Experience working in a medium organization
• Experience in the telecommunications industry in a similar role
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Basic Enterprise products and services.

Salary
N180,000 monthly.

Application Closing Date
25th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using "Customer Service Partner" as the subject of the mail.

Location: Enugu
Employment Type: Full-time
Department: Enterprise Business (EB)
Reporting Line: Manager, EB Sales

Responsibilities

• Increase the company's market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to the company's quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the company's data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with the company's VB and values.

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Requirements

• First degree in any related discipline.
• 3 years working experience in the area of specialisation; with experience working with others
• Proficiency in the usage of Microsoft Word, Excel and PowerPoint.
• Fluent in English

Remuneration
N86,000 - N87,000 monthly

Application Closing Date
6th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: anuoluwapob@phillipsoutsourcing.net using the Job Title as the subject of the mail.

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