Job Vacancies @ MTN Nigeria – 4 Positions

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

MTN Nigeria is recruiting to fill the following positions:

1.) Senior Manager - Customer Acquisition and Compliance
2.) Manager - Quality Assurance and Compliance, Information Technology
3.) Analyst - Systems and Processes Self Service, Customer Services
4.) Manager - Payments, Strategy and Innovation

Job Identification: 1513
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: General Manager, Business Development
Division: Sales & Distribution

Job Description

• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk
• Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met
• Review market and channel needs and plan and manage the procurement and distribution of SIM cards, ensuring this is in line with approved business forecast
• Lead the initiation  and management of  targeted activation at identified  customer acquisition touch points
• Ensure customer acquisition & compliance programs meet business objectives and customer acquisition channels requirements
• Track and administer the procurement process of approved number range, review acquisition and deployment plans/number usage and ensure availability of numbers across the country
• Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans
• Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database
• Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities
• Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region
• Identify new markets, business within the region and act as liaison between MTNN and newly identified customers
• Ensure effective management of customer acquisition and SIM Card Registration within the regions
• Liaise with Network Group and monitor the provisioning of numbers, SIM Registration process across the regions, track deployment of SIM Card boxes and ensure the registration target/payment as well as reverse logistics of boxes are met periodically
• Interface with the Sales Operations Unit for prompt service delivery to customers within the regions
• Liaise continuously  with internal and external stakeholders (Regional Sales Teams, Marketing, Key Accounts Managers, etc.) to ensure hitch-free operations
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• A First Degree in Economics, Business Administration, Commerce or any Social Science Degree
• Possession of a post graduate degree maybe an added advantage
• Fluent in English

Experience:
9-17 years’ work experience comprising:

• Manager track record of 3 years or more; with at least 3 years in relevant sector/industry
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage
• Worked across diverse cultures and geographies advantageous.

Application Closing Date
13th September, 2022 at 11:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1532
Location: Lekki, Lagos
Job Category
MTN Level 3
Job Schedule: Full time
Reports To: Head of Information Technology
Division: MoMo Payment Service Bank

Description

• Conduct all aspects of testing procedures being part of an Agile scrum team where applicable
• Participate in developing requirements and user stories as well
• Create a Test Plan for executing Testing aligned with Test Strategy and define Test Cases both Manual and Automation Scripts as applicable
• Diagnose and resolve common information security problems detecting at testing stage
• Periodic review of Testing Operations procedures
• Log, track, and monitor testing issues/anomalies to ensure resolution in liaison with Fintech Product and Technology team in a timely manner with the least impact on time to deliver new products and features
• Drive testing automation where applicable, including use of automated testing tools like Selenium, Appium, etc.
• Make recommendation on the choice of testing tools and approach
• Sign off, compile and archive test documentation
• Advising management on emerging vulnerabilities detected at testing stages
• Represent Testing in Business & Project/Release meetings both BAU and decision making
• Capture and Report Test Metrics as per Process. Analyze the Metric trends, plan & implement improvement actions as necessary
• Implement standard global policies, processes and tools to:
• Align to the increasing pipeline of demand for testing.
• Advisory and guidance in the chosen delivery methodology; agree the requirements for QA, Testing and the approach to be followed.
• Ensure QA and testing resources, tools and environments are in place to deliver.
• Optimize use of testing resources across portfolios, programs and projects.
• Ensure automated testing happens as part of the build process.
• Monitor and report on QA and Testing activities to facilitate decision making
• Support in-life Testing to ensure sustainable resolution of customers and products related issues
• Proactively test customer experience issues, their early detection and resolution during Software Testing Life Cycle (STLC) process

Requirements
Education:

• A First Degree or HND in Computer Science, Computer Engineering, Information Technology / Systems or related discipline
• Possession of a professional IT certification in any of quality frameworks and project management e.g., Six Sigma, CoBIT, ITIL, ISEB, PMP, Prince2, etc., is desirable.
• Fluent in English.

Experience:

• 6 - 13 Years' experience including:
  • Minimum of 4 years’ experience in Software testing and Quality Assurance Management
  • Minimum of 2 years’ experience in supervising/managing others
  • Experience in information and communication technology (ICT) preferably in the Banking or Financial Services, Telecoms, FMCG or an ICT related industry
  • Hands on experience in Software Delivery Life Cycle and Quality Assurance Management
  • Hands on experience in the use of any testing tools for automation, performance, regression, i.e., Atlassian Jira, SIGOS, Jmeter, HP ALM/ QC, etc.
  • Experience in defect management process and quality performance.
  • Software Quality Process Definition and Reviews in an ICT environment in the Banking or Financial Services, Telecoms, FMCG or an ICT related industry
  • Certifications in any of ISTQB Test Manager, CoBIT, Six Sigma, ITIL, PMP, etc., would be an added advantage.
  • Customer experience Testing an added advantage.

Application Closing Date
13th September, 2022 at 11:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1520
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Business Planning Process Design, Testing and Systems
Division: Customer Relations

Description

• Analyze customers' information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions.
• Work with key stakeholders and subject matter experts to design, develop and automate new business processes and drive process improvement on existing processes.
• Collaborate with business users to define processes that meet business needs.
• Ensure processes are scalable and flexible to meet future business need.
• Work with business units and IT team to define and design user systems architecture, ensure the availability of all required systems.
• Develop and define IT requirements to support process and system changes.
• Plan and manage the development and maintenance of required user systems.
• Maintained business system user procedures, system documentation, and standard work instructions to maintain Quality documentation.
• Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results.
• Create detailed functional design documents for conversions, interfaces, and reports.
• Work with user departments to define roles and access rights to be created for all users in line with business requirements.
• Ensure proper documentation of all user systems and provide user guides for new and/or modified systems.
• Serve as a resource to super-users for education on technical system functionality.
• Engagement with vendor service support groups to bring resolution to system performance or other processing issues.
• Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution.
• Address customer concerns and enquiries regarding system development and enhancement projects.

Requirements
Education:

• First Degree in any relevant discipline.
• Fluent in English.

Experience:

• 3 - 7 years’ experience which includes:
  • Experience working in a medium-sized organization
  • Experience in Customer Care and Management
  • Some experience in formal business analysis

Application Closing Date
13th September, 2022 at 11:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Identification: 1535
Location: Lekki, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Senior Manager, Payments and Business
Division: MoMo Payment Service Bank

Job Description

• Evaluate the efficiency and effectiveness of Payments strategies and propose and offer suggestions for improvements
• Work closely with SM to develop and deploy Payments product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize group provided product design in line with OpCo specific local nuances and take sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
• Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
• Collaborate with the CVM team  to develop & analyze loyalty/reward programs
• Research and analyze customer behavior in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Manage promotional calendar with third party services to drive sales growth back into the business
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
• Strengthen customer feedback loops, and scale product knowledge within the OpCo
• Manage Quality of Service of the Product to ensure seamless customer experience
• Track product performance at a business segment level, in collaboration with the business segment team and highlight any critical gaps/issues impacting product performance to the group product development team
• Monitor & Analyze traffic loads and in county system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.
• Report on a daily basis to the SM Payments & Business relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM Payments & Business.

Education

• First Degree in Computer Science, Engineering, Commerce or a related field
• Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
• Fluent in English

Experience:
6 - 13 years’ experience which includes:

• Experience in Fintech, banking or financial services
• Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem
• Experience working in a global/multinational enterprise with a good understanding of emerging markets

Application Closing Date
13th September, 2022 at 11:59 PM.

Method of Application
Interested and qualified candidates should:
Click here to apply online