Job Vacancies @ MTN Ghana – 3 Positions
MTN Ghana is recruiting to fill the following positions:
1.) Coordinator, Digital Channel Growth
2.) Coordinator, Enterprise Service Delivery
3.) Manager, Analytics & Reporting
See job details and how to apply below.
1.) Coordinator, Digital Channel Growth
Job Summary:
• Contribute to the scaling of the digital channels in terms of top commercial KPIs (e.g. Monthly Active Users) and engagement.
Job Role
• Drive acquisition activities for all Digital channels
• Conduct engagement campaigns (e.g. in-app messages)
• Conduct experiments to improve the full funnel from awareness to referral
• Provide input to the product owners on changes required to bring scale
• Collaborate with the Analytics and Reporting team to gather insights required to drive Growth initiatives
• Scale Digital channels to make them the #1 self-care channel for all customers
• Drive revenues and other critical KPIs for the success of the Digital Channels strategy
• Increase the number of customers who transact on the channel and refer to friends
• Scale the channels and drive engagement KPIs
• Ensure proper reporting on all levels of KPIs (top and deep dive) are provided to senior leaders
Context:
• Highly dynamic and competitive technology industry
• Global technology trends and advancements
• Vendor Management Relationship
• Performance driven environment
• Diverse Cultural environment
• Regionalization structure implications
Qualification Required & Experience
Education
• A First Degree in any related field of study.
• Digital Marketing certification and/or Design Thinking is a plus
Experience
• Minimum of 3 years related work experience in a digital organization or in the digital department of an organization
• Experience with Growth Marketing
• Good experience and knowledge of the main digital analytics tools like Google Analytics, Google Data Studio, etc.
• Experience with Digital Marketing
• Good experience with PowerPoint
Professional/Technical competencies:
• Strong knowledge of all main analytics tools and techniques
• Business Performance Management
• Planning and Budgeting
• Stakeholder Relations Management
• Marketing/Digital Marketing
• Understanding of the Digital Ecosystem
• Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)
• Knowledge and ability to analyze KPIs and provide detailed reports
Physical Skills/ Competencies:
• Manages self-performance, good conflict management, takes and manages accountability.
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports.
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively.
• Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
Location: Accra
How To Apply For The Job
Interested and qualified applicants should send their Curriculum Vitae by 22nd March 2022 to:
mtnghanarecruitment@mtn.com
Closing Date: 22 March, 2022
2.) Coordinator, Enterprise Service Delivery
Job Summary:
• Coordinate Service delivery for enterprise customers within the assigned segment in close collaboration with Key Account Manager and all relevant stakeholders including Network Group, Capital Projects.
Job Context
• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base
Job Role
• Engage Customers throughout the project delivery process and manage the correspondence between the implementation team and the customer contacts.
• Provide operational support to the commercial team within the assigned segments.
• Develop and maintain systems for records and databases as required.
• Undertake any other relevant duties and projects which may arise or as may be delegated from time to time by the Enterprise Service Delivery Manager.
• Maintain close professional working relationships with internal and external stakeholders including the KAMs, whilst ensuring internal processes and policies are complied with.
• Identify and improve delivery processed that are outdated and does not align with our current customer needs.
• Coordinate with relevant departments including CPG/NWG/CR for the delivery of all ICT and Mobile services for Enterprise customers.
Qualification Required & Experience
Education
• Minimum of a First Degree in a related field.
• Project Management Certificate is an added advantage
Experience
• Minimum of 3 years of years’ service delivery experience preferably within Telecom/ISP industry
• Enterprise solutions delivery
• Project management experience
Training
• Microsoft Certified Solutions Associate (MCSA) certifications or Knowledge
• CCNA/CCNP certification or knowledge.
• Project Management (PMI, PRINCE2, Agile) Certification.
• Customer Management
Competencies
Technical Competence/Knowledge
• Strong knowledge in Management of Customer Support Functions
• Project Management knowledge
• Telephony solutions & services (Hosted PBX-SIP/VOIP, IVR, ISDN, CUGs)
• Data connectivity products (VPN, WAN, Leased Lines, MPLS, IPLC, Datacenter)
• Voice & APN Solutions
• Strong Troubleshooting and Problem-Solving Skills
Skills/Physical competencies:
• Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, presentation skills
• Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.
Behavioral Competencies:
• People management skills
• Analytical skills
• Innovative
• Team player
Location: Accra
How To Apply For The Job
Qualified applicants should indicate vacancy number MTN-EBD-ADTRACKEBD10 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.
Interested and qualified applicants should send their Curriculum Vitae to:
mtnghanarecruitment@mtn.com
Closing Date: 20 March, 2022
Only shortlisted applicants will be contacted.
3.) Manager, Analytics & Reporting
Job Summary:
• To Provide analytics insights and reports for all digital products and platforms
Job Role
• Create commercial reports on Digital products and platforms for MTN Ghana leadership
• Provide in depth analysis of digital products performance
• Perform deep analysis on how the digital products are used by customers based on data from the tools (e.g. funnel analysis, registration rates etc.)
• Work with the IT Business Intelligence team and the Customer Insights team to provide relevant insights and analysis in relation to how customers use the digital products
• Provide training on the use of Digital Analytics tools (e.g. Google Analytics) to the rest of the Digital team
• Faster and more reliable delivery of commercial reports for Digital products
• Provide critical information for the prioritization of the delivery of new requirements for Digital products
• Identify potential areas for improvements
• Get the team to become independent on the use of the analytics tools
Context:
• Highly dynamic and competitive Technology industry
• Global technology trends and advancements
• Vendor Management Relationship
• Performance driven environment
• Diverse Cultural environment
• Regionalization structure implications
Qualification Required & Experience
Education
• A First Degree in computer science or a business field
• Google Analytics and SQL certification
• Experienced user of Excel, PowerBI and Access
Experience
• Minimum of 5 years related work experience in a digital organization or the digital/analytics department of an organization, with at least 3 years in a supervisory position.
• Advanced experience and knowledge of the main digital analytics tools like Google Analytics, Google Data Studio, etc.
• Experience with Digital Advertising is a plus
• Good experience with PowerPoint
• Experience working for a platform business (e.g. e-commerce) is a plus
Professional/Technical competencies:
• Strong knowledge of all main analytics tools and techniques
• Business Performance Management
• Planning and Budgeting
• Stakeholder Relations Management
• Marketing/Digital Marketing
• Understanding of the Digital Ecosystem
• Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)
• Knowledge and ability to analyze KPIs and provide detailed reports
Physical Skills/ Competencies:
• Self-starter and ability to keep up in a fast-paced environment while meeting deadlines
• Naturally curious and have a passion to ideate and advance innovation of digital products
• Must be detail-oriented and have good organization skills
• Maturity, professionalism, and good conflict management
• Very good at presenting advanced insights in a simple language for senior leaders
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organizational Positioning Skills – Good written and verbal communication, presentation Skills, commitment to the
• Global thinker, analytical thinking, critical thinking, and problem-solving abilities
Location: Accra
How To Apply For The Job
Interested and qualified applicants should send their Curriculum Vitae to:
Mtnghanarecruitment@mtn.com
Closing Date: 20 March, 2022
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