Job Vacancies @ Mastercard Nigeria – 2 Positions

Job Requisition ID: R-165742
Location: Lagos, Nigeria

Description

• The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
• It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
• Products and Solutions roles will support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
• They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.
• This role reports to the Customer Solution Center Lead + regional function team (e.g. regional Consumer Product  lead).

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Key Responsibilities
Act as an expert for their geography/solution portfolio:

• Ensure products strategy is implemented in close alignment to market objectives and deliver product launches and success.
• The candidate will align the regional & global product development organization with the in-market account management, merchant management and operations teams to deliver on performance indicators.
• The candidate will be required to  demonstrate initiative and ownership as an individual contributor, raise the bar and challenge the boundaries to make payments safer and more convenient for our market.
• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
• Accountable for having a deep understanding of the assigned product, service or platform
• Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions
• Support CSC value proposition development and sale:
• Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
• Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
• Drive localization, market enablement and support sales:
• Enabling new capabilities in the market and ensuring market readiness
• Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on product penetration for an existing relationship
• Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge and Best Practice Sharing:

• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
• Note: Senior Products and Solutions roles in large CSCs may manage a team.

Required Skills

• Deep technical expertise in assigned product, service or platform capability
• Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
• Clear ability to problem solve and understand relationship with the client’s needs
• Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
• Strong communication skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos

The Opportunity

• Reporting to the Country Director Nigeria, the Country Program Head will support the Country Director in the delivery on the Young Africa Works Roadmap locally, including the development of country programs, implementation work, reporting and stakeholder management, inclusive of implementation of the country agricultural programming.
• The Country Program Head will deputize for the Country Director for internal and external situations. 

Ways You Can Contribute

• Scan the horizon for innovative approaches to support delivery of Young Africa Works roadmap; conceptualize translation opportunities in collaboration with Country program staff.
• Manage the process for negotiating and formalizing new programs.
• Coordinate review and follow up to expression of interests (EoI), concept notes, and proposals - provide clear, concise, and insightful written analyses and recommendations.
• As a key advisor to the Country Director, contribute to the continued evolution of the Country Road map; organize annual/periodic reviews of the roadmap.
• Lead implementation of assigned country programs portfolio, end-to-end, including annual/periodic budget development and review, implementation work planning, execution of activities and all reporting requirements.
• Monitor assigned country programs portfolio through day-to-day coordination, analysis and review of qualitative /quantitative information, field visits and periodic and structured engagements with the implementing partner(s).
• Lead annual/periodic review for assigned country programs portfolio; capture and synthesize key learnings for cross sharing/dissemination.
• Draft sections of key documents, reports, and presentations for a variety of purposes and audiences, summarizing developments and lessons learned from country programs.
• Support and ensure country program team are providing technical and oversite support to partners on the ground.
• Lead an effective knowledge management approach, which includes documenting the evolution of the roadmap and helping to surface and frame lessons learned for incorporation in future strategic choices.
• Lead Team to deliver high quality interactions and clear and consistent communications with stakeholders and partners, including site visits, providing strategic thought partnership, joint planning, coordination and convening meetings of key stakeholders.
• Represent the Foundation to key program-related external stakeholders, in forums related to Foundation’s areas of work.

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Who You Are

• At least 15 years of progressive experience in strategic planning, sustainable development policy, project/program management, or resource management.
• At least 12 years of experience in managing multi-sectoral projects and partnership development in livelihoods, agricultural development (i.e., crops, livestock, and agribusiness programming), food security, market-based approaches to economic development, climate change, financial inclusion (especially in MSME finance), and related programs.
• A minimum of 10 years of management experience at a senior level in a comparable international organization or working on donor-funded mechanisms, with strong leadership ability, as well as experience managing large multicultural teams at country or regional level.
• Advanced University Degree (MBA / Master’s or equivalent Degree) in Business or Public Administration, Project Management, Public Policy, Sustainable Development, Social Sciences, or related areas is desirable.
• Demonstrated ability to build and maintain relationships with host governments, donors, private sector stakeholders, local organizations, and partners.
• Prior experience working in sub-Saharan Africa, with appreciable knowledge of Nigeria’s political and social development context.
• Experience applying design thinking approaches to programming and innovation.
• Demonstrated financial management experience including preparation and management of budgets in a development context.
• Ability to think and work in an integrated and holistic way, keeping the Mastercard Foundation’s Young Africa Works strategy at the center.
• Ability to apply execution techniques including agile methodologies and strong Project management skills that ensure the delivery of work.
• Experience and ability to effectively engage and manage relationships with senior external stakeholders, particularly implementing partners and governments.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Strategic thinker with perspective to apply analytical evaluations accurately to both simple and complex thinking to various projects.
• Strong networking, influencing, negotiation and collaboration skills.
• Service orientation towards the country and its young people and for colleagues across the Foundation.
• Ability to have nuanced conversations and facilitate disparate views towards shared outcomes in ambiguous situations.
• Flexible, adaptable, and able to execute a range of tasks and changing priorities.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.

Application Closing Date
24th June, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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