Job Vacancies @ Jumia Nigeria – 9 Positions

Location: Lagos
Employment Type: Full-Time
Department: Commercial - Key Account Management

Job Objectives

• As Brand Manager, you will have the end-to-end responsibility of the customer experience and growth of the category that has been assigned to you.
• Your role is to bring in the relevant assortment, design targeted  promotions, and manage partners including vendors and brands.
• Constant interface with the commercial planning, Vendor success & Marketing team.

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Key Responsibilities

• Ensure continuous growth of our existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
• Complete Sales performance of the 3c’s Categories, vendors, merchant’s management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
• Customer acquisition thru Value Offering, Sales Campaign Management, etc.
• Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
• Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
• Define and optimize curation/assortment selection strategy for your category ensuring relevance of selection/styling to optimize revenues and sales velocity.
• Support product and content creation process to increase assortment live.
• Plan and maintain constant stock availability.
• Trend Spotting: Should be able to identify broader trends and fill category gaps.
• Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (Newsletters, Facebook, etc.).
• Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection.
• Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation.
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.

Requirements & Qualifications

• 8+ years of experience
• Experience negotiating bulk discounts, MOQs & Credit Terms
• Experience building partnership with strategic OEMs.
• The ability to prioritize key accounts is a required skill.
• Process Improvement Management
• Good understanding of P&L, and Cash-Flow Management
• Skilled negotiation & Value-based selling
• Owner mentality and an entrepreneurial drive.
• Proficiency in Microsoft Office (Word, Excel and Power -point) tools.
• Good verbal and written communication skills and presentation skills.
• Good problem-solving skills required.
• Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, can prioritize tasks under pressure.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
• Company and customer expertise.
• Strategic perspective.

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We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time

Job Objective

• As Head of Grocery, you will be responsible for managing and steering the performance of our different value propositions while ensuring synergies between all (PG, OnDemand Services, Grocery Hypermarket Stores, and Provision stores).

Key Responsibilities

• Managing and steering the performance of our different value propositions while ensuring synergies between all.
• Sourcing the 5K products+ necessary to cover all grocery consumer needs on eCommerce.
• Ensuring all retail supply is going through the revamped retail contract with the right economics for Jumia.
• Managing the assortment of our dark stores to cover 1,5K+ products (from ecom to dark stores).
• Acquiring hypermarkets, supermarkets, chains of provision stores on our quick commerce to cover key areas.
• Ensuring 100% availability for eCommerce and dark stores by managing daily replenishment of our main warehouses and dark stores.
• Ensuring AAA customer experiences.
• Coordinating with marketing to enhance visibility on our different value propositions.
• Creating and maintaining the ecosystem of tools, processes.
• Launching Brand to Store with the key grocery brands.

Qualifications & Experience

• A Bachelor's Degree from a reputable University (MSc/MBA is a plus).
• 10+ yearsof experience from the retail industry, directly involved in managing sourcing (Game, Shoprite, etc).
• Strong analytical skills and ability to make data-driven decisions.
• Strong negotiation skills.
• Exceptional communication skills.

KPIs:

• IS Grocery vs target for each line of service (Ecommerce, quick commerce hyper/chains of provision stores, dark stores).
• # of orders on eCommerce with more than 10 unique SKUs.
• % Availability in JE for eComm next day.
• % Availability in Jumia Dark stores.
• # of hyper/provision stores on ODS with more than 500 SKUs live.

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We Offer

• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• The opportunity to be part of a team full of talented people with the best backgrounds

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time

Job Objectives

• You will focus on the assigned categories, managing end-to-end relationships for our top brands and vendors.
• From the very essence of commercial, operations or even co-organization of Jumia key commercial events, your scope will provide you with all levers to drive your categories toward the right direction.

Responsibilities

• Building a strong link with account managers of our top brands and vendors current and new.
• Driving the growth by ensuring we have the right products at the right prices, JBP and TOD agreements are done.
• Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship)
• Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment
• On-boarding 100% of your account’s P1 and P2 products available
• Coordinate with Dark Store Project manager for availability of P1 & P2 in dark store, plan campaigns around dark store sales plan.
• Organizing All commercial events such as Black Friday, Jumia Anniversary, X-mas etc.
• Work with a cross-functional team (marketing, operations, logistics, pricing content, and sourcing) to achieve quick and flawless execution
• Having an accurate knowledge of competition: who they are, what prices they have and their products.

Qualifications & Experience

• Top Engineering, Business Schools & Universities (top 5 of your field for your country)
• Experience over 4 - 6 years either in FMCG, tier 1 retail groups, top banking & consulting companies
• Good analytical skills
• Great capacity to handle high stake negotiations
• Structured and organized
• Good with tools (excel & PPT, Salesforce.com would be a plus)
• Resistant to stress
• Strong interpersonal skills: Convince the people and your team that you are making the right decisions
• Great ability to work in a fast paced and competitive environment
• Flawless English communication
• Proficiency in MS Office and google tools
• Familiar with relationship management tools

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We Offer

• A unique experience in an international, entrepreneurial, yet structured environment
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
• The opportunity to be part of a team full of talented people with the best backgrounds

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Logistics

Objectives

• The Head of Delivery Experience will engage in a fully end to end perspective into the business of Jumia E-commerce and Jumia Services, and will be in charge of running and improving Jumia’s full logistics set-up for delivery associates, and as well as enhancing the customer and vendor experience.

Key Responsibilities
Delivery Associates Development:

• Do qualitative and quantitative research on the training needs of DA team
• Develop and improve content material for driver training
• Design and conduct trainings
• Conduct role plays and focused group discussions with DAs
• To prepare and evaluate the progress of DAs at an individual level
• Ensuring that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness.
• Manage vehicle maintenance expenses to limit cost.

Delivery Experience:

• Control and monitor driver-customer communication in line with customer Journey to ensure good customer experience.
• Implement the Delivery portion of “customer journey” in tandem with Jumia E-commerce - COO
• Contribute in process and planning with a focus on DA needs and customer experience
• Monitor competitor’s delivery offerings and ensure Jumia delivery options are competitive and compelling.
• Regular and consistent feedback activities / mechanisms to ascertain the service levels of DA agenciesand encourage improvements.

Delivery Associate Engagement:

• Coach, lead and develop drivers to support the delivery team and improve productivity on gate to gate basis.
• Build robust and scalable hiring methodology for DAs.
• Enhance road safety and risk mitigation aspects of the DAs’ daily work life
• Roll out various community initiatives for DAs -- Micro financing, Celebrations - Birthdays; Family engagements; Contests, Brand building , etc.
• Managing and sustaining engagement on the DA community and foster it to sustain at scale
• Tracking and administration of any incentive programs to create excitement

Required Qualifications

• A Bachelor's Degree from an accredited University; Degree in Engineering, Operations, Supply Chain
• 7 years minimum experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives supply chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite– Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
• Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required
• Experience in strategy and complex network management

Skills and Competencies:

• Excellent communication and presentation skills
• Flexible to work with people from different backgrounds
• Team player and flexible to rapidly changing work schedules
• Excellent team management and coaching skills
• High analytical skills
• IT savvy
• Conflict management

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We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Commercial

Job Objective

• The Head of Growth will be responsible for planning, developing and implementing commercial strategies based on JumiaPay goals and objectives to drive growth and profitability.
• Responsible for managing key acquirers and merchant relationships with a focus on growth, retention and long-term profitable relationships.
• The person taking this role should be able to understand and communicate local market needs to the Country management team and the Global Merchant Sales & Acquiring organizations, so they are able to effectively and efficiently define market-specific strategies for penetration, growth and market leadership.

Key Responsibilities

• Develop and execute the MS&A strategy and business plans for Nigeria to increase merchant acquisition, transaction volume/value, market share and revenues.
• Play a critical role in the Country leadership team by providing leadership and guidance to ensure all necessary sales tools, processes, procedures and staff are in place for successful execution of the strategy.
• Foster and manage relationships with merchants, acquirers and other stakeholders to drive growth, retention, long-term relationships and preference for JumiaPay. Develop focused strategy and plan for key accounts management, retention and growth.
• Identify and analyze market needs and opportunities, develop new initiatives/solutions, implement marketing/usage initiatives and strive to accelerate company's growth and success.
• Perform market research, analyze threats and opportunities and implement response strategy.
• Collaborate, coordinate and train diverse teams such as marketing, sales and customer service.
• Track, measure, analyze and manage commercial metrics, KPIs, expenditures, financial goals and budgets.
• Provide leadership, strategic direction and management to the direct reports (Sales Team), establishing a customer focused, result-oriented and performance-based culture
• Successfully translate broad strategies into specific objectives and action plans, aligning efforts of the MS&A organizations with other key JumiaPay stakeholders.
• Ensure the MS&A team provides the necessary leadership and support to local Clients/country and to internal stakeholder organizations including Sales, Product, Operations, Corporate Relations, Risk, CSS and Legal
• Establish and foster excellent working relationships with internal stakeholders at all levels of staff and senior management. Maintain and build rapport with peers and other MS&A colleagues and functional teams across JumiaPay to exchange, learn and leverage best practices
• Maintain current and up to date knowledge of technologies, products, services, digital payments, acquiring solutions to provide thought leadership and support to customers, sales team and other internal and external stakeholders.
• In conjunction with the country management teams, represent JumiaPay on industry bodies and forums.
• Requires local market and regulatory knowledge, functional experience in acceptance, merchants acquiring, commercial management, consulting, financial transaction processing knowledge and client sales, preferably ecommerce merchants acquiring sales.

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Qualifications & Experience

• 10 years experience with at least 5 years in Sales/ Business development Team
• Leadership experience in Fintech, Bank and other Payments / Financial Institutions.
• Good foresight and strong analytical skills
• Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books.
• Ability to understand and communicate local market needs.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Commercial

Job Objective

• The Head of Merchant Success will be responsible for planning, developing and implementing merchant success strategies based on JumiaPay goals and objectives to drive growth, retention, stickiness and delightful experience for merchants and customers of merchants.
• Responsible for the end to end experience of merchants and their customers from onboarding to go-live and ongoing usage of our payment facilitation solutions.
• The head of merchant success shall build the merchant success capabilities of JumiaPay by leading our merchant success team and developing the tools, processes and systems that truly delight our customers, support their growth and make them our biggest advocates.
• This role requires good foresight and strong analytical skills to make sense of the customer needs, market trends and ensure the company proactively identifies opportunities to take advantage of changing consumer behavior, industry and market landscape better than competitors.

Key Responsibilities

• Develop and execute the Merchant success, experience and support strategy and plans for Nigeria to increase merchant satisfaction, retention, transaction volume/value, market share and revenues.
• Provide leadership, strategic direction and management to the customer success team , establishing a customer focused, result-oriented and performance-based culture across the organization.
• Play a critical role in the Country leadership team by providing leadership and guidance to ensure all necessary tools, processes, procedures, policies, systems and people are in place for successful execution of the merchant success strategy.
• Foster and manage relationships with merchants, collaborate with internal and external stakeholders to improve merchant experience, growth, retention, long-term relationships and preference for JumiaPay.
• Be the voice of the customers and the challenger of status quo; Identify, analyze and channel market needs to the Country management team and the Global Product, Operations and Merchant success organizations to ensure effective and efficient response to delight merchants, help them succeed and accelerate company's growth and success.
• Set up, manage and continuously improve the channels of engagement with merchants and customers of merchants to make it easy for them to reach us and have their needs met.
• Perform market research, analyze best practices,  threats and opportunities as it relates to merchant success, experience and support. Implement proactive response strategy to delight merchants and be their preferred partner ahead of competitors
• Track, measure, analyze, manage and continuously improve merchant  success metrics, KPIs e.g MSAT, CSAT, Speed of Resolution, Time to Go-live etc
• Successfully translate broad strategies into specific objectives and action plans, aligning efforts with the customer success team, other key JumiaPay stakeholders and the broader organisation.
• Ensure the Merchant Success team  provides the necessary support to internal stakeholder organizations including Sales, Product, Operations, Corporate Relations, Risk, CSS and Legal towards achieving the organisational goals and objectives.
• Establish and foster excellent working relationships with internal stakeholders at all levels of staff and senior management. Maintain and build rapport with peers, colleagues and functional teams across JumiaPay and the Jumia group to collaborate, exchange, learn and leverage best practices
• Maintain current and up to date knowledge of technologies, products, services, digital payments, acquiring solutions to provide thought leadership and support to customers, sales team and other internal and external stakeholders.
• In conjunction with the country management teams, represent JumiaPay on industry bodies and forums.
• Requires local market and regulatory knowledge, functional experience in acceptance, merchants acquiring, commercial management, consulting, financial transaction processing knowledge, support, service management and operations, preferably from an ecommerce merchants acquiring and payment facilitation environment.

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Qualifications & Experience

• 10 years experience with at least 5 years in Merchant Success/Support Team
• Leadership experience in Fintech, Bank and other Payments / Financial Institutions.
• Good foresight and strong analytical skills
• Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books.
• Ability to understand and communicate local market needs

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Commercial

 Job Objective

• The Payment Support Associate has a responsibility within the payment team for monitoring, implementation, testing and management of payment products, processes and platforms based on JumiaPay goals and objectives to drive growth, retention, stickiness and delightful experience for merchants and their customers.

Responsibilities

• Payment transaction performance tracking, monitoring & reporting to track key Payment experience metrics.
• Break down product requirements and use cases clearly for product and technical teams to ensure technical specifications and final product meet business requirements.
• Collaborate with internal stakeholders and architects to define payment products scope and prioritization and be flexible to iterate per latest developments to meet deadlines.
• Liaise with other business units, BU product managers, engineering and other applicable groups to ensure smooth integration of new and existing payment products.
• Evaluate new opportunities to expand and improve product features and solution portfolio to grow usage, improved experience, stickiness and growth.
• Participate in sprint planning, product demos, testing and pilot phases, to ensure on time high quality delivery
• Perform regular tests to monitor the customer experience and journey with JumiaPay, benchmark against competitors and make recommendations for improvements.
• Work closely with the Head of Payments to review and monitor processing partners performance and provide feedback to improve efficiencies.

Required Skills & Qualifications

• Bachelor's Degree from any accredited university
• At least 3 years’ experience in customer centric roles such as operations, project management or process improvement.
• Working knowledge of industry best practices and operations within a payments environment
• Self-motivated with the ability to quickly establish clear action plans and drive deliverables to completion.

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We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Marketing - Advertising

Job Objective

• You will be responsible for managing the media activities of Jumia’s Strategic brand partners: the Joint Business Plan (JBP) Partners.
• You will have a dozen JBP brands in your portfolio to animate monthly with an expectation of high-achieving campaigns.Should bandwidth allow,  you will also be able to support some of our key strategic sellers that are not part of regional JBPs but covered in local ones.
• You will be working closely with the Strategic Vendor Service (SVS), each leading one brand regionally from the commercial, logistic.

Responsibilities
As the end to end owner of the execution of all media activities of the regional JBP partners in your country, your responsibilities include:

• Defining a monthly media plan for your brands.
• Executing the media plan once aligned with the brand.
• Analyzing the media plan performance at channel level & optimizing it intra-month.
• Reporting on the results and building recommendations brand by brand to improve the coming months plans.
• Building relationships with local JBP brand teams as well as the Adops & marketing teams.

Qualifications & Experience

• Growth hacker mindset.
• Brand DNA sensitivity is a plus.
• 2 / 3  years experience managing online marketing campaigns: multi-channel management, at ease with marketing KPIs and campaign budget management.
• Enjoying data crunching and at ease with large data sets and multiple sources of info.
• Enjoying working with multi-stakeholders.
• Good English level.

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We Offer

• A unique experience in an international, entrepreneurial, yet structured environment.
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures.
• The opportunity to be part of a team full of talented people with the best backgrounds.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-Time
Department: Commercial - Commercial Planning

Responsibilities

• Monitoring monthly performance across the group and full PnL identifying and conducting root cause analysis on deviations ensuring all departments are aligned with the expected trajectory.
• Managing the reporting and tracking of A/B testing and follow up of actions that lead to high impact usage/profitability improvements.
• Working with heads of functions to close monthly budget forecast and plan.
• Suggest the defining and implementation of performance steering actions to growth in the profitable usage of Jumia.
• Giving weekly visibility on key deviations versus Business Plan for the group.
• Weekly assessment of the results of growth initiatives (AB tests on shipping fees, Vouchers, Success Rate).
• Weekly assessment of business profitability and usage and suggestions for improvement in these KPIs (change in customer fees, commissions, vendor fees, etc.).
• Ad hoc analysis on high-impact areas of the business (Customers churn rate, Repurchase rate across category, etc.).

Qualifications & Experience

• Top Business / Engineering Schools and Universities.
• 5+ years experience.
• A significant experience in ecommerce, management consulting, venture capital, company creation or category management (retail) would be appreciated.
• Proficiency in MS Office and Excel (VBA would be a plus).
• Ability to analyze large data sets to make strategic decisions.

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Skills:

• Strong interpersonal skills
• Advanced analytical skills
• Advanced communication skills
• Organized
• Structured
• Fast learner
• Resistant to stress
• Independent with a strong ability to go further than the expectations
• Strong desire to pursue a career in Jumia

We Offer

• A unique experience in an international, entrepreneurial, yet structured environment.
• An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures.
• The opportunity to be part of a team full of talented people with the best backgrounds

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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