Job Vacancies at P.M.Renaissance – Customer Service Representative (Ghana)
Location: Accra
Industry: IT
Job Type: Full time.
Our client provides IT services to a number of local corporate entities and multinational firms in Ghana.
Scope
The Customer Service Representatives will address customer complaints and escalate complaints across a number of communication channels.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Building product knowledge so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process
Requirements
- A Bachelor’s degree /HND Holder in relevant subjects
- Experience working in customer care/ customer support roles
- Ability to work in a fast-paced environment
- Fluency in written & spoken English and in any Ghanaian language is mandatory
- Strong analytical and organizational skills
- Ability to solve problems and make decisions quickly
- Excellent work ethic and ability to work with minimal supervision
- Self-motivated
- Keen attention to details
- Ability to work in a team and independently
- Excellent time management skills
- Excellent communication skills
How to Apply
Qualified and interested individuals should click on the button below to apply.
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About Company
P.M.Renaissance
8th Floor, No, The Octagon, 5 Barnes Rd, Accra, Ghana
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