Job Vacancies at Nelson Mandela Gardens – 5 Positions (Nigeria)

Location: Asaba, Delta
Employment Type: Full-time

Job Description

• The M&E Coordinator is in charge of the planning, organization, overseeing, and management of the hotel marketing activities and all events. He/she also handles the digital marketing of the resort.

Responsibilities

• Establish relationships with new customers
• Proffer efficient and creative strategy to build brand engagement and recognition.
• Maintain and grow relationships with existing customers
• Strive to improve customer satisfaction through excellent customer service
• Identify and respond to client needs
• Keep a high level of knowledge about existing competitors, and learn about new competitors as they come in
• Follow up on customer orders as necessary
• Anticipate the needs of clients and address them accordingly
• Meet with customers to determine their specific needs and wants, making suggestions as to appropriate.
• Responsible for maintaining our social media presence across all digital channels Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising
• Hosts guests and give guided tours of the resort

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Preferred Qualifications

• HND or B.Sc. in Sales & Marketing or other related courses.
• Excellent oral and written communication skills
• Superior interpersonal skills
• Ability to take initiative and work independently
• Exceptional organizational skills
• Good familiarity with word processing, spreadsheet, and database applications
• 1+ years of experience in sales
• 1+ years of experience in the industry
• Strong knowledge of industry standards
• Confident and charismatic approach to people
• Good use of social media and other digital tools.

Application Closing Date
11th February, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.

Location: Asaba, Delta
Employment Type: Full-time

Full Job Description

• The General Supervisor oversees the front office, housekeeping, and other general operations of the resort.
• He/she also has the main responsibility to receive, store and issue supplies and equipment for the day-to-day hotel operations.

Responsibilities

• Communicates general staff responsibilities and ensures compliance by staff members
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Coordinate the administration for received items, daily requisitions, and deliveries
• Assist with and oversees guest experience at the hotel
• Ensures that any guest complaint or request gets handled immediately by front office, housekeeping, or dining room staff
• Supervises equipment maintenance and facility maintenance.
• Coordinate the hiring, training, and scheduling of staff
• May occasionally perform any task assigned to subordinate staff
• May met out disciplinary actions as directed by the General Manager

Preferred Qualifications

• HND or B.Sc. in Social Science courses, Business Administration / Hotel Management, or other related courses.
• Minimum of 2 years' practical experience especially in a hospitality firm.

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Qualities:

• Time management
• Coordination
• Knowledge of the principles and techniques of administrative management including organization, planning, staffing, training, budgeting, and reporting.
• Knowledge of labor relations policies and procedures.
• Knowledge of employee policies and procedures.
• Ability to instruct, direct, and evaluate employees.
• Ability to establish and maintain effective relationships with government officials, private industry officials, professional personnel, and others.
• Ability to communicate effectively.

Application Closing Date
11th February, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.

Location: Asaba, Delta
Employment Type: Full-time

Full Job Description

• Ensure that allguests are served to the standard of the resort in the Restaurant / Bar / Lounge areas.

Responsibilities

• Greets guests and presents them with themenu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try toupsell.
• Take food and beverage orders from the guest on the order-taking pads or on the handheld Point of sale (POS) system.

Preferred Qualifications

• High School or College Degree preferred
• 1-2 years experience as waiter / waitress
• Experience in food & beverage service is beneficial but not essential
• Hands-on approach with a can-do work style
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Experience in working with IT systems on various platforms
• Strong communication skills.

Application Closing Date
11th February, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.

Location: Asaba, Delta
Employment Type: Full-time

Full Job Description

• The pool attendant will perform guest safety and recreational work supervising the pool area and enforcing safety regulations and guidelines as per the resort management.

Responsibilities

• Observe and patrol pool and enforce safety regulations.
• Assists swimmers from water when in danger.
• Provide excellent service consistent with the hotels' standards operating procedures and brand attributes.
• Greet all guests uponarrival distribute towels, offer assistance with seating, and delivering consistent guest service, exceed guest expectations, and provide all other supporting services.
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Poolside Bar hours of operation, location of facilities, and emergency procedure for rescue.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of allguest requests and complaints, try to resolve issues immediately, and follow up to ensure the guests' satisfaction.
• Responsible for maintaining the cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
• Facilitate and maintain consistent pool safety programs, training, anddocumentation to ensure the overall safety of guests in the pool area.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.

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Preferred Qualifications

• High School or College Degree preferred 2 - 5 years experience in a luxury hotel
• Fluent English
• Expert swimming skills
• Adequate lifeguard training
• Food and beverage knowledge
• Strong commitment to service.

Application Closing Date
11th February, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.

Location: Asaba, Delta
Employment Type: Full-time

Full Job Description

• The front desk officer has to guests courteously and deals promptly with their requests and queries.
• They will complete registration processes, bookings and have detailed information about the resort and city.

Responsibilities

• Welcome guests during check-in and give a fond farewell to guests while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests,arrivals, and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Maintain confidentiality of proprietary information; protect company assets.
• Processing cash or credit card payments
• Maintaining updated information on room availability, reservations, and guest messages.

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Preferred Qualifications

• Education: B.Sc. Business Administration, or HND or its equivalent in Marketing, Sales, or other Social Sciences.

Qualities:

• Good knowledge of Opera Operations
• Excellent spoken English and strong communication skills
• Proficient with MS packages – excel and word
• Minimum of 1 year experience in a front-office position preferably in a Hospitality Firm.

Application Closing Date
11th February, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.

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