Job Vacancies at Nelson Mandela Gardens – 5 Positions (Nigeria)
The Nelson Mandela Garden is recruiting to fill the following positions:
1.) Marketing & Events Coordinator
2.) Administrative / Human Resource Officer
3.) Waiter & Waitress
4.) Pool Attendant
5.) Front Desk Officer
The Nelson Mandela Garden is a multifaceted hospitality service provider located in Asaba, focused on rendering exceptional hospitality services from events to lodging services.
See job details and how to apply below.
1.) Marketing & Events Coordinator
Location: Asaba, Delta
Employment Type: Full-time
Job Description
- The M&E Coordinator is in charge of the planning, organization, overseeing, and management of the hotel marketing activities and all events. He/she also handles the digital marketing of the resort.
Responsibilities
- Establish relationships with new customers
- Proffer efficient and creative strategy to build brand engagement and recognition.
- Maintain and grow relationships with existing customers
- Strive to improve customer satisfaction through excellent customer service
- Identify and respond to client needs
- Keep a high level of knowledge about existing competitors, and learn about new competitors as they come in
- Follow up on customer orders as necessary
- Anticipate the needs of clients and address them accordingly
- Meet with customers to determine their specific needs and wants, making suggestions as to appropriate.
- Responsible for maintaining our social media presence across all digital channels Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising
- Hosts guests and give guided tours of the resort
Preferred Qualifications
- HND or B.Sc. in Sales & Marketing or other related courses.
- Excellent oral and written communication skills
- Superior interpersonal skills
- Ability to take initiative and work independently
- Exceptional organizational skills
- Good familiarity with word processing, spreadsheet, and database applications
- 1+ years of experience in sales
- 1+ years of experience in the industry
- Strong knowledge of industry standards
- Confident and charismatic approach to people
- Good use of social media and other digital tools.
Application Closing Date
11th February, 2022.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.
2.) Administrative / Human Resource Officer
Location: Asaba, Delta
Employment Type: Full-time
Full Job Description
- The General Supervisor oversees the front office, housekeeping, and other general operations of the resort.
- He/she also has the main responsibility to receive, store and issue supplies and equipment for the day-to-day hotel operations.
Responsibilities
- Communicates general staff responsibilities and ensures compliance by staff members
- Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
- Coordinate the administration for received items, daily requisitions, and deliveries
- Assist with and oversees guest experience at the hotel
- Ensures that any guest complaint or request gets handled immediately by front office, housekeeping, or dining room staff
- Supervises equipment maintenance and facility maintenance.
- Coordinate the hiring, training, and scheduling of staff
- May occasionally perform any task assigned to subordinate staff
- May met out disciplinary actions as directed by the General Manager
Preferred Qualifications
- HND or B.Sc. in Social Science courses, Business Administration / Hotel Management, or other related courses.
- Minimum of 2 years' practical experience especially in a hospitality firm.
Qualities:
- Time management
- Coordination
- Knowledge of the principles and techniques of administrative management including organization, planning, staffing, training, budgeting, and reporting.
- Knowledge of labor relations policies and procedures.
- Knowledge of employee policies and procedures.
- Ability to instruct, direct, and evaluate employees.
- Ability to establish and maintain effective relationships with government officials, private industry officials, professional personnel, and others.
- Ability to communicate effectively.
Application Closing Date
11th February, 2022.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.
3.) Waiter & Waitress
Location: Asaba, Delta
Employment Type: Full-time
Full Job Description
- Ensure that allguests are served to the standard of the resort in the Restaurant / Bar / Lounge areas.
Responsibilities
- Greets guests and presents them with themenu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try toupsell.
- Take food and beverage orders from the guest on the order-taking pads or on the handheld Point of sale (POS) system.
Preferred Qualifications
- High School or College Degree preferred
- 1-2 years experience as waiter / waitress
- Experience in food & beverage service is beneficial but not essential
- Hands-on approach with a can-do work style
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Experience in working with IT systems on various platforms
- Strong communication skills.
Application Closing Date
11th February, 2022.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.
4.) Pool Attendant
Location: Asaba, Delta
Employment Type: Full-time
Full Job Description
- The pool attendant will perform guest safety and recreational work supervising the pool area and enforcing safety regulations and guidelines as per the resort management.
Responsibilities
- Observe and patrol pool and enforce safety regulations.
- Assists swimmers from water when in danger.
- Provide excellent service consistent with the hotels' standards operating procedures and brand attributes.
- Greet all guests uponarrival distribute towels, offer assistance with seating, and delivering consistent guest service, exceed guest expectations, and provide all other supporting services.
- Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
- Poolside Bar hours of operation, location of facilities, and emergency procedure for rescue.
- Knowledgeable of hotel facilities and services to answer guest inquiries.
- Willing to take ownership of allguest requests and complaints, try to resolve issues immediately, and follow up to ensure the guests' satisfaction.
- Responsible for maintaining the cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
- Facilitate and maintain consistent pool safety programs, training, anddocumentation to ensure the overall safety of guests in the pool area.
- Work closely with other departments that are essential to ensuring a positive guest experience.
- Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
Preferred Qualifications
- High School or College Degree preferred 2 - 5 years experience in a luxury hotel
- Fluent English
- Expert swimming skills
- Adequate lifeguard training
- Food and beverage knowledge
- Strong commitment to service.
Application Closing Date
11th February, 2022.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.
5.) Front Desk Officer
Location: Asaba, Delta
Employment Type: Full-time
Full Job Description
- The front desk officer has to guests courteously and deals promptly with their requests and queries.
- They will complete registration processes, bookings and have detailed information about the resort and city.
Responsibilities
- Welcome guests during check-in and give a fond farewell to guests while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests,arrivals, and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Maintain confidentiality of proprietary information; protect company assets.
- Processing cash or credit card payments
- Maintaining updated information on room availability, reservations, and guest messages.
Preferred Qualifications
- Education: B.Sc. Business Administration, or HND or its equivalent in Marketing, Sales, or other Social Sciences.
Qualities:
- Good knowledge of Opera Operations
- Excellent spoken English and strong communication skills
- Proficient with MS packages – excel and word
- Minimum of 1 year experience in a front-office position preferably in a Hospitality Firm.
Application Closing Date
11th February, 2022.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.
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