Job Vacancies at British Council – 3 Positions in Nigeria

Location: Lagos or Abuja
Pay Band: 7
Contract Type: Indefinite Contract
Interviews: Week commencing 13th December

Role Purpose

• The purpose of this role is to develop and deliver the 2-year market led, integrated cross portfolio Business Development & Sales strategy aligned with Global/Regional Exams strategy. The post holder will work with other British Council colleagues to leverage opportunities and create value.
• This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, ensuring excellent B2B Customer Service and overseeing quality of B2C customer experience.

Main Opportunities / Challenges for this Role

• Operating and embedding the business development and account management function under the global exams Sales, Marketing and Operations Planning model (SMOP) across a large country, developing new ways of working across the function, coaching and developing large teams.
• Adding value to key accounts in a competitive environment.
• Motivating and driving team performance.  Upholding customer service culture.
• Working in a complex and challenging setting through a high period of change delivering on stretching surplus, income and volume targets across all exams products.
• Adapting processes and delivering business results during recovery period due to Covid global pandemic.
• Working within statutory and compliance standards.

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Role Specific Knowledge and Experience
The main essential knowledge and experience points that we are looking for you to evidence are:

• Relevant work experience in a Business Development Manager role
• Significant experience of managing a large team and managing staff performance
• Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact
• Significant experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them
• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward
• Demonstrated analytical ability and commercial acumen

Desirable Experience

• University Degree in any subject or qualification in a relevant field
• Business development experience in the English & Exams sector
• Experience working in exams.

Requirements

• All applicants should have a pre-existing legal status to live and work in Nigeria. The British Council will not facilitate/sponsor visa applications and work permits.

Remuneration
N13,410,959 per annum

Application Closing Date
4th December, 2021 (23:59 South Africa Time)

Interviews Week
Commencing 13th December 2021. (Candidates will be required to present to the panel on a presentation topic which will be shared ahead of interviews)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Pay Band: 8
Contract Type: Indefinite Contract
Interviews: Week commencing 13 December

Overview

• Marketing and Communications at the British Council is a strategic function which drives awareness, understanding and engagement with us across our diverse audiences.
• We use insight, knowledge and analysis of our market and our customers to engage them with our work and our products and services in the most impactful and effective way.
• We lead the development of our brand and use our expertise to tell inspiring stories to enhance our global reputation, build lifelong relationships, engage our staff and demonstrate our impact.
• This role is a new role as part of Marketing and Communications Transformation programme. In line with the Global Recruitment policy, standard application and recruitment decisions will apply for this role.

Role Purpose

• The Regional Head of Marketing Exams will lead the development and implementation of the regional Exams marketing strategy and plans, ensuring alignment to the global marketing strategy, including the planning, delivery and evaluation of marketing strategies across all Exams products.
• The successful post holder will work with the Exams Strategic Business Unit (SBU) to ensure that regional and country marketing programmes deliver planned business targets.
• They’ll also provide professional expertise to the Exams SBU within the region, share relevant knowledge and expertise with other marketing professionals, and help ensure alignment with marketing strategy across the British Council.
• This role plays a proactive role in the development of the SBU within the region, including business planning and the monitoring and reporting of performance quarterly and via monthly dashboards.

Main Accountabilities
Strategy and Planning:

• Develops and manages the regional long-term marketing strategy for Exams, ensuring alignment to global SBU marketing strategies and plans, regional objectives, and financial and business development targets and the overarching global marketing strategy for the British Council.
• Plans, delivers and evaluates regional marketing strategies and activities for Exams.
• Manages the execution and planning of effective 360 campaigns, ensuring co-ordination across the region and alignment to global digital communications policies and standards.
• Provides appropriate input to product development.
• Ensures monitoring of marketing performance for Exams at regional, cluster and country levels.

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Consultancy, analysis & problem-solving:

• Applies core technical/professional knowledge, recognised best practice approaches and insight from previous experience to develop marketing strategies and plans and resolve issues and risks.
• Conducts analysis based on insights, focus groups and research and external trend/ market analysis to provide high quality and evidence-based marketing advice, recommendations and plans.
• Presents complex information clearly, tailoring the presentation of findings to meet the differing needs of marketing and leadership audiences appropriately, as required.

Business Development:

• Identifies opportunities for improvements to regional marketing for Exams and determines how to progress these, working collaboratively with the SBU leads in country, and SBU global marketing team to ensure alignment to global marketing approaches and enable ideas, new business opportunities and innovations to be shared.
• Demonstrates awareness of relevant governance arrangements related to the development of regional marketing strategies and approaches for Exams.

Functional expertise:

• Provides proactive professional marketing advice and support to internal customers to ensure regional marketing for Exams is high quality, effective and compliant with relevant corporate policies.
• Completes an annual cycle of formally recognised Continuing Professional Development (CPD) to maintain and deepen their professional expertise.
• Uses a variety of information resources and professional networks to maintain up-to-date knowledge of developments in external policy, practice and regulation within their professional discipline.

Commercial and financial management:

• Using agreed corporate systems and processes, plans and manages the regional budget for Exams marketing activities, and conducts monthly and year-end reporting on income and expenditure, profitability and risk.
• Shows an understanding of value for money/cost effectiveness in regional marketing strategies, plans and activities delivered for Exams.

Relationship and stakeholder management:

• Actively participates in and contributes to the Marketing Community of Practice and network of marketing professionals.
• Builds a network of with external suppliers/providers/contacts to support effective service provision and knowledge exchange.

Leadership and management:

• Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon.
• Member of and active contributor to the Regional Marketing Governance team.
• Provides direction, advice and support to country marketing teams on marketing strategies, plans and activities for Exams.

Role Specific Knowledge and Experience
The main essential knowledge and experience points that we are looking for you to evidence are:

• Degree or professional qualification in Marketing or Business, or demonstrable level of equivalent experience
• Considerable experience in developing marketing strategies and plans within a large and complex organisation
• Experience in the design and delivery of plans to support products
• Experience in providing direction, oversight and coaching on the delivery of marketing plans and activities
• Proven experience in effectively negotiating budgets and resources with senior stakeholders
• Experience of delivering results through a dispersed team
• Demonstrable experience in delivering financial performance targets through demonstrating effective marketing programmes and processes

Desirable Experience:

• Experience working in a global organization
• Commercial experience of the exams market
• Commercial experience in marketing effectiveness with KPI focused deliverables - financial, operational strategic and organizational including managing a diverse team; in a highly matrixed organization

Requirements:

• Candidates must have the pre-existing right to work in location.  Mobility / relocation support will not be provided.

Application Closing Date
5th December, 2021 (23:59 South Africa Time)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• This role is based in Sub Saharan Africa.
• A connected and trusted UK in a more connected and trusted world.

Location: Lagos
Pay band: 6
Duration: Indefinite
Contract type: Locally Engaged
Department: Advisory, Policy and Expertise

Role Purpose

• The Regional Counter Fraud Manager SSA will manage the implementation and delivery of the British Council’s counter fraud strategy and investigative response in Nigeria and across the SSA region.
• The role will report into and support the Regional Counter Fraud Advisor SSA and the Global Counter Fraud Team to implement new policies, systems and processes to embed a zero-tolerance approach to fraud management, build capability and investigate cases.
• We are looking for a candidate with a passion for counter fraud, investigative work and an excellent attention to detail.
• The role holder will be keen to learn, grow and bring a new dynamic to our Counter Fraud team.
• This is a junior-level position and ideal for a candidate seeking to build a career in counter fraud / investigative work.

Main Accountabilities for this Role
Developing a culture of zero-tolerance:

• Support Nigeria Country Office and the SSA region to ensure that all concerns of fraud are managed in line with the Anti-fraud and Bribery & Corruption Policy

Improving Policy and Process:

• Support global counter-fraud team initiatives with the Regional Counter Fraud Advisor and ensuring deployment across the Nigeria operation and SSA region.

Investigation:

• Ensure that the investigations in Nigeria operations and SSA region are performed in accordance with the Fraud Response Plan and the Raising Concerns Policy.
• Play an active role in follow-up actions, including attending case-related calls and implementing process improvements to minimise future fraud risk.

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Education & Training:

• Design and deliver counter fraud training across SSA region to improve staff knowledge and skills.
• Cascade training to Fraud Focal Points in the region and other regional colleagues, to their teams and functions.
• Monitor and manage the content of regional and country intranet pages on ‘counter fraud’ to provide counter-fraud updates and disseminate key messages on detection, prevention and reporting of fraud.

Requirements
Essential:

• Fluency in written and spoken English
• A relevant qualification in Counter Fraud, such as the ACFE
• Counter fraud experience - 1-2 years’ full-time work experience in the counter fraud sector including investigation experience
• Strong Communication skills:
  • Effective verbal and written skills
  • Consultation and stakeholder management
  • Provision of timely and constructive advice
  • Understanding the audience
  • Knowledge sharing

Desirable:

• Policy / framework management:
• Experience in policy management and implementation
• Knowledge of compliance monitoring and control frameworks and techniques
• Data analysis and reporting to identify trends and recommend policy and process options

Counter Fraud Casework:

• Professional analysis and judgement
• Conducting enquiries, interviews and investigations
• Managing evidence and intelligence
• Report writing
• Presenting at meetings

Training:

• Content development, review and delivery of counter fraud content

Additional Information:

• Candidates must have the current right to live and work in Nigeria.

Remuneration
N8,106,740 / Annum.

Application Closing Date
26th November, 2021. at 23:59 South Africa time

How to Apply
Interested and qualified candidates should:
Click here to apply online

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