Job Vacancies at 9mobile Nigeria – 4 Positions

Job ID: IRC4350
Location: Lagos, NG

Job Summary      

• This role is to provide a framework for identifying, planning, delivering and supporting IT services to the business leveraging on the best practices for Change & Release management processes, and Configuration Management
• Perform efficiently corporate cultural analysis and create change strategies that are flexible and adaptive.
• Facilitate the adoption of new or improved processes and/or procedures across the organization

Principal Functions   

• Responsible for ensuring all IT changes are delivered to meet business, technical, technological, schedule and budget objectives while creating and implementing change and release management plans that minimize business impacts and employee resistance and maximize efficiency and employee engagement
• Organize meetings of Change Control Board (CCB) and Publish meeting minutes Planning Changes and Releases and publish Forward Schedule of Changes Tracking the build process for Changes to ensure all tasks are completed
• Maintains Continuous Process Improvement on a regular basis to develop, document and publish Change Management standards, Change Management plans and procedures, ensuring that these documents are updated as and when appropriate
• Perform detailed impact analyses and scenarios; make or implement recommendations to mitigate change risk and business impact.
• Perform cost-benefit and return on investment analyses for proposed changes to aid management in making implementation decisions.
• Develop methodologies/processes that support the monitoring of change control successes in areas targeted for improvement.
• Develop timeframes for process changes in order to support company objectives and business goals.
• Assist with defining the unit's work plans, policies, procedures and the overall governance framework intended to facilitate achievement of agreed service levels.
• Keep abreast of global and local best practice as it relates to change and release management.
• Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Assist in developing and implementing configuration management procedures.
• Responsible for developing, updating, and maintaining the Configuration Management database.
• Identify the configuration Items and the relationship between CIs and the IT services and applications
• Ensure data quality, integrity and security in Configuration Management database.
• Schedule regular audits on the CM database and assist in implementing audit recommendations.
• Provide support to management in conducting configuration meetings and maintaining project schedules.
• Establish and maintain relationships with key internal and external stakeholders.
• Investigate and deploy software tools that track and support change management, as well as requests for change.
• Provide input into the service continuity planning process and support plan implementation for the functional units within IT Service Management
• Work with other stakeholders to create a business readiness plan and coordinate project transition to production
• Perform other duties as may be assigned by the Manager, IT Change, Configuration and Asset Management

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Operational:

• Monitor and measure the success/failure rate of all Change requests implementation
• Ensuring that appropriate the IT Service Asset & Configuration Management and IT Change& Release Management process documentation is available and up to date
• Periodically auditing the Change and Release management process and Configuration Management process to ensure compliance to IT Service Assets & Configuration and IT Change & Release Management policies, process and procedures
• Tracking issues with the running of the IT Service Asset & Configuration Management and IT Change & Release Management process
• Monitor trends in utilization of asset and configuration items and collaborate with IT Capacity Management function to ensure adequacy of IT assets and configuration items to meet set target service levels
• Identify, control, record, report, audit and verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships.

Tactical:

• Prepare/compile agreed periodic activity and performance reports related to change and release operations and activities
• Develop first drafts of release schedules for all new IT systems within EMTs.
• Monitor release dates and ensures adherence to defined schedules.
• Establish and manage relationships with key internal and external stakeholders.
• Manage Audit/Regulatory exceptions relating to Change and Release Management function
• Manage the Internal process and parameter to achieve the set target for KPI below:
• % of unauthorized implemented changes
• Number of changes that cause P1 and P2 incidents
• % of unplanned outage/unavailability due to changes
• Customer satisfaction ratings

Educational Requirements    

• First Degree or equivalent in Information Technology, Computer Science or any other discipline with strong Information Systems component and/or relevant IT Service Management certification.
• Postgraduate /Professional qualification in a related field will be an added advantage.
• Minimum requisite experience - 5 years relevant experience with at least 2 years within a technology-intensive environment (Financial Services, Telecommunications, etc.).
• A thorough understanding of ITIL and experience with implementing ITIL methodologies into an organization. ITIL Foundation Qualifications mandatory; experience with Change and Release Management Teams.
• Excellent motivation and people skills and proven ability to engage others. Conflict resolution and customer service experience.
• Deadline-driven detail-oriented focus on continuous improvement Team player, works well across functions and levels High integrity and business ethics.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4348
Location: Lagos,NG

Job Summary

• Responsible for implementing the subscriber fraud management strategies in all customer products and services to achieve the objective of guarding the company's revenue and assets against fraud leakages using preventive, detective, and corrective controls.

Principal Functions
Tactical:

• Development of fraud management best practices for the company
• Creation, implementation, and monitoring of single-source and reconciliation KPIs on the Integrated Fraud Management System
• Perform root cause analysis of issues on the Circuit and Packet Switched Network; follow through to resolution and communicate to appropriate parties
• Monitoring of system owners to ensure proper set up of system to minimize leakages.

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Operational:

• To monitor refund abuse being carried out by customer care/back office team
• Provide subscribers information and call records to regulatory and law enforcement bodies
• This is to identify unauthorized credit note raised on post-paid account
• To ensure that the amount quoted by post-paid operations as the balance on the post-paid account is the same as what is seen as the balance on the database
• To monitor purged serials being refunded by the back-office team
• To monitor fraudulent subscription of data
• Carry out investigations of internal fraud, customer services infractions, etc.
• Responsible for the daily operation of Fraud Management System (FMS); including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered.
• Ensure proper implementation of requisite policies, processes, and procedures in line with industry best practices to minimize fraud.
• Develop and establish practices and guidelines that guide Fraud detection strategies, KPIs, reporting requirements and templates.
• Carry out FMS contingency/ capacity plans to guarantee 24/7 fraud coverage and minimize revenue loss from fraudulent activities.
• Conduct fraud risk assessment for all new/ existing products/ services
• Follow up with relevant units on all reported cases to ensure closure of the all identified fraud Incidents.
• Documents and define SLA for interaction points with other relevant team- Credit control, IT, Technical, Audit, Legal departments etc.
• Manage relationship between internal and external stakeholders, vendors, auditors, Legal team, forensic audit team and the law enforcement agencies.
• Conceive, initiate, prioritize and lead the completion of initiatives that are fraud related.
• Perform any other activity as assigned by the Manager, Subscriber Fraud.

Educational Requirements

• Bachelor's Degree / HND in Computer Science, Accounting, or any relevant discipline.
• Relevant Professional Certifications(ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc.) will be an added advantage.
• Excellent understanding of GSM network architecture
• 3 to 5 years relevant work experience

Knowledge:

• Proven working experience as a dataanalyst or business data analyst.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong knowledge of and experience with:
  • Data visualization packages (Tableau, Power BI, Business Objects, etc.).
  • Databases (SQL, Oracle, etc.).
  • Big Data analytics (Hadoop, Hives).
  • Programming (Python, R, XML, JavaScript, model tuning, machine learning, or ETL frameworks).
• Fraud Investigation and Monitoring
• Industry Knowledge

Skills:

• Analytical and Problem solving.
• Technical know-how.

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Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4347
Location: Lagos, NG

Job Summary

• Plan, coordinate and implement company-wide tax systems, ensure EMTS complies with statutory and regulatory stipulations.

Principal Functions
Tactical:

• Play a key role in supporting the financial management of the business optimization and implementation of international tax and finance structures
• Review impact of new tax accounting standards, on the company and share knowledge with senior management
• Establish and maintain relationships with Key internal and external stakeholders
• Demonstrate applicable working knowledge of the Nigerian Tax laws and how they affect the telecommunications industry

Operational:

• Ensure the company's monthly tax return are filled on or before due dates
• Respond to queries from federal and state tax authorizes and respond with 48 hours of receipt
• Coordinate the registration of the company with relevant tax authorities
• Ensure accurate periodic computation, provisioning and filling of WHT, VAT, company income and education tax returns
• Provide timely tax advice to senior management as required
• Provide support for the preparation of final numbers and disclosures for the company's interim and year end result
• Review all commercial contract and agreements entered into for tax implications
• Ensure the Corporate Tax Clearance Certificate(e (TCC) for Federal Inland Revenue Service and State authorities
• Establish and maintain effective working relationships with relevant tax authorities
• Pan and agree information requirements with other business units in order to meet reporting deadlines and ensure the company is compliant with external reporting requirements including IFRS
• Provide reports on company and tax activities as deemed necessary by senior management
• Perform duties as instructed by the Director, Financial Planning.

Educational Requirements

• First Degree in a relevant discipline from a recognized university.
• Membership of Professional association (CIMA, CFA, ACCA, ICAN, etc.)
• Six (6) to Eight (8) years work experience, with at least three (3) years in a supervisory role.

Knowledge:

• Financial Accounting / Reporting
• Fixed Assets Accounting.

Skills:

• Accountability
• Communication.

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Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job ID: IRC4316
Location: Lagos, NG

Job Summary

• Business lead for the Company's Transformation programme. A holistic transformation programme, with intent to shape the future of EMTS by proactively introducing specific measures to help accelerate the company's business and financial performance. These measures will make the organization more agile, and the business more sustainable, efficient, innovative, and profitable.
• Supports EMTS Corporate Strategic and growth process through identification of EBITDA impact improvement initiatives.
• Support EMTS Leadership team in delivering the Company's strategic planning process, driving strategic initiatives, running consulting-style engagements to pursue the top strategic issues.

Principal Functions

• Providing leadership for the implementation of the Transformation Program, coordinating, and directing activities to achieve the overall objectives of the organization.
• Develop the Portfolio Strategy and Delivery Plan (for OPEX and CAPEX related projects) to align with the overall strategy and plan of the organization.
• Lead enterprise-wide execution of the Transformation project: end-to-end business transformation initiative for business differentiation, sustainable market leadership, process optimization, network/infrastructure leverage, revenue growth and cost-reduction.
• Ensure the portfolio evolves as needed to reflect changes in overall strategic objectives and business priorities.
• Drive the Transformation agenda and value capture initiatives within the Transformation Office to consistently deliver efficiency and set a platform for increased commerciality.
• Support the development and implementation of corporate and business segment strategic growth initiatives across the organization through rigorous project management.
• Assist in creating platform for business improvement ideas generation.
• Review and evaluation of business cases to support strategic initiatives.
• Support business leaders in developing implementation plans, risk identification and risk mitigation strategies.
• Liaise, collaborate, and maintain strong working relationships with key personnel from each business segment/unit while efficiently program managing initiatives.
• Identify, understand, and include the stakeholders for the business transformation program. Analyze their interests and the power of their influence and develop a communication management plan to engage and influence stakeholders.
• Identification of processes and areas constituting initiatives execution delays and advising on resolution.
• Monitoring, control and periodic reporting of execution status of strategic initiatives.
• Plan and track transformation targets with performance indicators. Align monthly, quarterly, or yearly plans for financial impacts to the organizational profit & loss structure.
• Motivate, encourage and inspire the development of a strong, efficient and effective professional team operating ethically and with a clear focus on delivering outcomes.

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Educational Requirements

• First Degree in Finance, Accounting, Business, Marketing, Economics, Computer Science, Engineering, or related quantitative discipline from a recognized university
• Business/Finance related Postgraduate/Professional qualification is an added advantage
• Professional Services/Consulting experience.
• Minimum of ten (10) years post NYSC experience in a similar research, analysis, and strategic business support role(e.g., planning, finance, accounting or consulting).
• Includes at least 3 years in a managerial role in a telecommunications environment.

Knowledge:

• Telecommunications industry and project management

Skills:

• Excellent communication, possessing influencing and relationship building skills and the ability to simplify complex concepts for a wide audience including executive levels
• Pragmatic with a strong analytical and problem solving ability. Ability to devise logical methods/approaches
• Very strong (well above average)MS-Excel and MS-PowerPoint skills
• Highly collaborative team player
• Results-oriented, takes the initiative mentality
• Demonstrates a highly analytical work ethic/approach
• Strong project management skills, including demonstrated ability to think end-to-end and manage multiple priorities/projects simultaneously

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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