Current Customer Service / Front Desk Jobs Across Nigeria (Week 2, December 2020) – 13 Organizations

Location: Ilesha, Osun
Employment Type: Full-time

Job Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Oversee the office budget.

Requirements

• High school diploma or relevant qualification.
• A minimum of 2 years’ proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.

Salary
N550,000 - 650,000 annually

Application Closing Date
4th February, 2021.

How to Apply
Interested and qualified candidates should send their CV to: frantechelectrical0@gmail.com use the "Job title" as subject of the email.

Location: Ayobo / Alaja / Ipaja Alimosho, Lagos
Employment Type: Full-time

Requirements

• B.A / B.Sc / HND or its equivalentwith 3 - 4 years work experience
• Preferably Female and Married
• Must be social with excellent communication skills
• Result driven, proactive and willing to take up new challenges
• Applicants must reside within Ayobo, Alaja, Ipaja, Alimosho and environ

Remuneration
Very attractive.

Application Closing Date
Not Specified.

Interview Date
Saturday: 19th December, 2020 (Time: 9:00 am).

How to Apply
Interested and qualified candidates should send their CV to: careers.bachelschools@gmail.com with their "Phone Numbers" and "Job Tittle" as the subject of the email.

Note

• Only qualified and shortlisted candidates will be contacted through their ‘Phone Numbers’ for interview
• Applicants Must reside within Ayobo, Alaja, Ipaja, Alimosho and environ.

Location: Ibadan, Oyo
Employment Type: Full-time

Requirements and Qualifications

• Candidates should possess an OND qualification with at least 1 year work experience.
• Hands on experience with office machines (for example fax, printer etc.)
• In-depth knowledge of office management and bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented mindest

Application Closing Date
23rd December, 2020.

How to Apply
Interested and qualified candidates should send their CV to: ziltinvestment@gmail.com use the Job Title as subject of the email.

Location: Abuja, Federal Capital Territory, Nigeria

Job Description

• The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Ref: NMSL/2020/J0010
Location: Ikorodu

Minimum Qualification

• OND from reputable institution

Job Requirements:

• Ability to work with little or no supervision
• Ability to relate freely with clients
• Must not be more than 28 years of age
• Must be smart and able to communicate effectively
• Ability to know and meet clients’ needs and wants.

Required Skills:

• Must be able to use computer very well

Application Closing Date
31st December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Victoria Island, Lagos
Employment Type: Internship

Job Summary

• Serves customers by providing product and service information; resolving product and service problems.

Job Functions

• Identify and assess customers’ needs to achieve satisfaction
• Use the organizational Enterprise System
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records.
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media.

Requirements

• High School Diploma, general education degree or equivalent with 1 - 3 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Are you a focused service-oriented person with good communication skills both written and verbal.
• Good organizational and problem solving skills

Application Closing Date
22nd December, 2020.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: 3line@gmail.com use the "Job Title" as the subject of the email.

Requisition ID: 26118
Location: Maitama-FCT, Abuja

Tasks

• Responsible for the expansion of the sales company in relation to spare parts, warranty and customer service within the framework of the growth strategy
• Conduct research of local market and business activity including local competitors, price levels and economic development of customers
• Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
• Price negotiations and conclusion of service contracts
• Support the Divisional Manager in the area of organizational development of mixed sales and divisional controlling companies
• Management of a team of Customer Service employees.

Qualifications

• Successfully completed technical or economic education
• Several years of professional and leadership experience in a comparable service position
• Strong customer orientation and distinctive communication skills
• Proficiency in spoken and written English are required
• Willingness to travel worldwide
• Self-organized and a cooperative style of working
• A current driver’s licence.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a reputable and qualify Receptionist both male and female respectively.

Duties and Responsibilities
As the front of house and often first point of contact for external visitors, a Receptionist job description should include:

• Diary management and management of meeting rooms
• Possibly handling event coordination, both internally and externally
• Handling queries and complaints via phone, email and general correspondence
• Greeting all visitors
• Transferring calls as necessary
• Possibly managing office supplies such as stationery, equipment and furniture
• Performing ad-hoc administration duties
• Maintaining office services as required (such as cleaners and maintenance companies)
• Receiving and dispatching deliveries
• Assisting with mail as required
• Taking and ensuring messages are passed to the appropriate staff member on a timely basis
• Assisting the HR team with recruitment, on-boarding and termination processes.

• Some companies might want candidates who have previous clerical, administrative or receptionist experience.
• It is not mandatory to have a higher education degree to undertake a Receptionist role.
• Organisational skills
• Attention to detail
• Exceptional multitasker
• Excellent communication skills
• Courteous
• Strong customer service skills
• It is also imperative that a Receptionist has a polite telephone manner and is well-presented at all times.
• 0 - 2 years Experience.

Salary
N60,000 - N70,000 / month.

Application Closing Date
20th December, 2020.

How to Apply
Interested and qualified candidates should send their CV to: info.hrjaklovisconceptltd@gmail.com use the Job Title as the subject of the mail.

Note: While sending in your application put in your phone number in the application and Make sure your phone number is visible.

Location: Abuja
Job type: Full time

Responsibilities

• Assist clients worldwide through a live support;
• Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
• Demonstrate impeccable telephone etiquette and management;
• Handle back office queries;
• Support clients with technical and troubleshooting issues;
• Report to the management;
• Deal with complaints of a varying nature promptly and effectively;
• Provide support and troubleshooting on MetaTrader platforms;
• Liaise with all departments to resolve issues;
• Liaise with the Compliance Officer regarding complaints and approval of accounts;
• Provide all relevant information to clients regarding documents and materials for becoming a client.

Requirements

• Higher education in Linguistics or a related field;
• Previous experience in a similar position will be considered an advantage;
• Excellent knowledge of Chinese and English languages; knowledge of any other language will be considered as an advantage;
• Excellent spoken and written communication skills;
• Ability to work efficiently under pressure;
• Excellent computer skills (Microsoft Excel and Word);
• Knowledge of MetaTrader platforms will be considered an advantage.

Benefits
Competitive remunaration package

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Location: Ajah and Ogba, Lagos

Requirements

• Qualification: B.Sc. / HND
• Experience: 3 - 5 years work experience

Application Closing Date
14th December, 2020.

How to Apply
Interested and qualified candidates should send their CV to: info@supernanniesnigeria.com use the "Job Title" as the subject of the email.

Location: Ajao Estate, Lagos
Job Type: Full Time
Set Up: Office

Mandatory Requirements

• Age: Not relevant
• Experience: Experienced
• Gender: Female
• Must be active on social media and know how to use different apps for creating posters and engagements; Must have verifiable portfolios of pages handled in the past.
• Added Advantage: Digital Marketing certifications; previous experience as a front desk manager.

Salary Range Expectation

• Negotiable.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: dsagencyng@gmail.com use the Job Title as the subject of the email.

Location: Iju Ishaga, Lagos
Employment Type: Full-time

Job Description

• We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Interested candidates should possess OND, HND or B.Sc qualification with 0 - 2 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
NGN50,000 - 70,000 / Month.

Application Closing Date
19th December, 2020.

How to Apply
Interested and qualified candidates should forward their CV to: mariandanielsventures@gmail.com use the job title as the subject of the mail.

Location: Lekki, Lagos
Employment Type: Full-time

Position Summary

• We are looking for a front desk executive that would be involved in answering multi-line telephone system, receiving and managing visitors and performing other administrative support tasks.

Job Description

• Promptly and cordially, answer the corporate phone lines within your responsibility area.
• Screen, route and refer calls to the appropriate person or voicemail, in a professional manner.
• Promptly and courteously welcome visitors and provide requested information and/or direct them to the proper person or department.
• Review incoming mails and distribute them in accordance with established corporate procedures.
• Ensure that the reception area is neat and well organized

Job Requirements and Skills

• Female candidates preferably.
• Should have 2 to 5 Five years of experience in a similar role.
• OND Holders preferable
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Should be proactive, highly organized and be good at solving problems thereby working with little or no supervision.

Application Closing Date
15th December, 2020.

How to Apply
Interested and qualified candidates should send their Resume to: lagosredan@gmail.com use the "Front Desk Executive" as the subject of the mail.

Note: Do not apply for this role if you do not have the above-stated requirements.